This was the absolute worst experience. I was trying to buy boots and also get some rentals and the owner decided to get involved and take over for his staff member. First, he spoke disrespectfully to his worker and then "mansplained" us about how we were wrong to say the boots didn't fit well and we wanted to try a larger size. It was crazy, it didn't matter how we thought the ski boots fit - if it didn't match what he thought, then we were wrong. When I told my daughter we could just rent that day and buy boots when we returned home, he essentially kicked us out of his store. I've never been treated so rudely. I should have read the reviews first because it's clear he has treated others the same way. He needs to sell this store and retire because clearly customer service is not his thing! Please take my advice and DON'T give this guy your business, go to Totem Pole down the street where they are actually nice to their customers.... wow! read more

Knowledge staff made upgrading from her high school board for our upcoming season so easy! Grateful to Dakota and the rest of staff for making our "quick stop in" a huge success. Much better selection than the few other stores we stopped in along the road. Left the shop with perfectly tuned and set up board for our trip in a few days. read more

Sports Odyssey - Anna with her gorgeous new set up! - Sports Wear Near Me - Ludlow, Vermont

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This place was great.The owner steve knows a lot about bootS,skis, etc. I definitely recommend buying boots and skis here.. read more

Great selection of gear and clothes along with a very patient and knowledgeable staff equal a wonderful experience. Louise K read more

1st time skiing and Joe was amazing!! i felt super confident on the slopes and i owe Joe a huge thank you for making sure i had the right equipment for my skill level read more

Second time here. Ownership is horrible. Then bought expensive gear and then paid to have them adjust to my skis. Then they require you pay 3.5% more if you want to pay by credit card. This was not disclosed before adjusting the skis. If I knew that I would have never purchased. So no, I will never buy from here again. read more

Went into the store with specific ski boots in mind and luckily was greeted by Dakota who showed me said boots but also shared the pros and (mostly) cons of them. He made a recommendation based on what concerns/preferences I had, and it's been a game changer for me. I couldn't believe how great they felt on in the store, so I purchased them (as well as new skis since they were having an amazing sale). Went skiing the next day with my new set up and had a blast! For the first time in my life I walked in and left my ski boots completely done up for the whole day because they were so comfortable! Leave it to the pros to help you find the best option for you, they know what they are doing! Thanks to Dakota and the whole team for making my experience amazing. read more

This place is very helpful very friendly , helpful nice to talk to just amazing vibes, I got my SKI tune up, and I got a ski boots and ski for my Nephew and they help me from the start until end, I have a good experience more than any other ski store, I can recommend this place to all my family and friends. read more

If I could give no stars I would. I hate writing bad reviews but geez if you can avoid this place, do it. We drove 6 hours to get to Okemo and I left my stuff in Virginia so I was planning on renting for a weekend. Immediately, I got cussed at for having my coffee with me. I apologized and walked back out. My husband was thinking there would be a trash can so he started walking with our Dunkin breakfast trash, outside of the store, and the guy screamed "God damnit this is a fucking ski shop." I was in shock. We left. It's so sad bc it looks like they could have some good stuff but I will absolutely never support someone who acts like that. There is a shop like 3 minutes down the road called Totem Pole Ski shop with great hospitality and good rentals at a good price. They also have a trash can lol. On a side note, we were there for 3 days and every time we past this place the parking lot was empty, which I think speaks volumes. read more

Sports Odyssey - Trash can at the other ski shop for proof lol - Sports Wear Near Me - Ludlow, Vermont

I cannot express how knowledgeable and kind Joe is at this ski shop. I came in looking specifically for Apex boots, and he was incredibly patient while I tried on pretty much every boot they had to offer all in various sizes. Prices and sales seemed competitive as well. read more

Joe and Steve have always been extremely helpful and knowledgeable. We have used this company for years and have been quite satisfied. I have always been fitted with the best skis for my ability and needs. Totally recommend these guys read more

Wow.... If I could give negative stars I would. This place has horrible customer service and IDGAF attitude. The owner was out right rude and unprofessional. He cussed at my friends while we waited to rent some equipment, over a cup of coffee. Ughhh it's cold and people drink coffee. If there is a male version of karen, it's def the owner. read more

Stopped on the way to our destination to a nice suprise of Winston greeting us at the door. We loved it!

I rented my skis, boots, and poles here for the first time because I had been renting elsewhere in the area for some time. I have to say that the staff here are incredibly nice, especially Joe. The younger staff members also make an effort to make small talk and that's also nice to see. The main thing about Sports Odyssey is that the rental equipment is slightly higher quality. You get brand names for $5 more per day ($25/day) and they are all the difference! The boots are incredibly comfortable (HEAD) and the skis are also of higher quality. You get what you pay for, overall recommend this place! Also if you get a chance say hi to their lovely dog, Bella!! PROS: Great quality rentals, amazing service (Joe) CONS: Price may be considered high for some read more

Sports Odyssey - Joe was super nice!! He checked in my skis and was in a happy mood! - Sports Wear Near Me - Ludlow, Vermont

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I had bought a pair of heated gloves here a couple of years ago. This morning one of the gloves developed a problem with the battery pack. Unfortunately they didn't stock lose batteries. They called the manufacturer to order a few sets one for me and a few for the store. The owner then decided to take a battery pack out of a new pair for me and replace them when their order arrived. That's what I call customer service and guarantees my continued business. read more

Rolled into Ludlow a couple weeks ago with a good friend (from long ago college days) who is fairly local. I traveled in from the deep south and needed to rent skis and poles. My friend highly recommeneded we stop at Sports Odyssey for my equipment. This was the afternoon before our ski day. I was greeted by a fellow named Joe, who showed great interest in the type of skiing I did and the kind of ski I might like. He recommended a pair of Head demo skis he just got in, brand new. Sounded great. Joe also expressed an interest in hearing my feedback on these skis when I returned them. He had an employee set the bindings up with my boots. Then, he reviewed the set up. As these were also brand new bindings, in a very nice, mentoring way, Joe had the employee make a slight tweak to the release settings. I liked how he was both encouraging and informative with his young employee. Awesome. The skis were epic. Absolutely the kind of turning I was looking for, and a perfect match for the current mountain conditions. Nailed it. I also liked how interesting and fun Joe was to converse with while the skis were getting set up. We learned we had a couple mutual friends from our much earlier years in different parts of the country. Small world! Upon returning the skis the following day, Joe was quick to greet me with a smile, and wanted to hear how I like the skis. If you are ever in that part of Vermont, or traveling through Ludlow, and need to rent or purchase ski gear, this IS the place! They have a huge selection of winter sports gear, clothing, and accessories. Oh, yea, turns out that Joe owns the place! So cool how much interest he took in my satisfaction with his ski gear. read more

A long-time local retail staple, this is a great store to stop in for new winter gear or, even better, tune-ups for the ski season. I've been to several local shops to get skis waxed or tuned, but I didn't understand how mediocre a job they've been doing until this one. Skis looked brand new with a great coat of wax and crisp edges. Really friendly service too. Prices aren't the cheapest, but that's fine. Good service and quality products are worth something. And this is a great place to have around in Ludlow. read more

This place is the best for rentals. Pick up after 2pm and you will not be charged for the day. Huge selection of equipment and top of the line rentals. read more

I wish I read reviews before I went there. I walked in with my 4 year old to find swim trunks to use for the hot tub. One lady walked up to me and asked if my son was trying on the jacket he was wearing. I was so confused, he was wearing his jacket and told her that it's his jacket. She then walked over to the back where they carried the same jacket. She went over and spoke to another lady who also worked there and she asked me the same question. If my son was trying on the jacket, again, I said no, that's his jacket. His older brother also has the same jacket and she followed me around. She then commented that I had a nice jacket. Not sure what she was insinuating, but at that point, I felt like she thought I stole that jacket too. Honestly, if my kids weren't so set on getting in the hot tub after skiing that afternoon, I would have walked out. So rude. Just because I'm not white, doesn't mean I steal, nor cannot afford the clothes I am wearing. I'm sure if you had cameras, or watched when we walked in, you would have noticed that we wore the jackets we walked in. I can't believe this still happens. What a horrible place. If my white husband was there, would you have treated me that way? read more

If you want to be ignored and disrespected then this is the store for you!! Owner is a jerk. Staff is equally inconsiderate. I am a realistic person and can respect that most of the local businesses in Ludlow are short staffed currently . What I cannot tolerate when I do follow the rules and ask when I can come back to by new equipment- 2 snowboards, 2 bindings and 2 boots which can be considerably lucrative for them and after the second time coming back to buy (when the staff told me to come at that time) I'm turned away. I asked the owner if he could help as we knew the sizes and materials we needed just needed to see what they had for inventory he refused and told me to take my business to Darkside Snowboards. (Which we go to and highly recommend btw!) After how rude I was treated, I still waited patiently to see if they would open the retail room, while waiting one worker said they don't let people In unsupervised because they lose 3 pairs of boots per day. Seriously, you think I can shove bulky retail boards, boots and bindings under a shell jacket- wow, just wow. It baffles me in this economy when local people take the time to support a local business they think its ok to disrespect us. The owner while he saw me standing there for over 20 min thought it was ok to take a man asking about skis into the retail room and when we asked why he did not do the same for us- we were ignored. i seriously was being discriminated against for either being a woman or a snowboarder but money is money. This poorly run business has no reason to discriminate against anyone because they cannot continue to lose local customers like me. No wonder why this place is constantly 'for-sale' and cannot sell. Not sure how they make money when they would rather make their money on rentals and ignore people who actually come to spend real money on equipment. I ACTUALLY LIVE In Ludlow and wont be back nor encourage any of my guests to ever spend one penny of their money to support this business. Notably, their Mount Snow location owned by the brother of this location is the same and treat their people rudely as well. Being a dink runs in this family for sure but fairly not the best customer service if you expect people to come back. Reoccurring is the best business model! rentals are cheaper and service is better at Totem Pole- just saying. read more

I ride 50+ days a year.......every year. Unfortunately, they burned through the base of a carbon fiber $1,000.00 snowboard when tuning it....not my words, but the words of the manufacturer of the board (Jones / Nidecker). Perhaps they had a new grinding belt or someone new running the machine. That noted, their sale prices on outerwear are very very competitive especially for a ski town and the rental experience is exceptional. I've seen the reviews regarding the professionalism of the staff and I disagree. I find them knowledgeable, kind and wonderful to work with. We have many guests that rent from them each year and they ALL rent from them. If it weren't for the tuning experience, I'd give them 5 stars. read more

Never in my life have I ever been treated with such disrespect from a store owner . This owner called me a liberal bitch because i did not see his mask sign in the window and came into the store to but several hundred dollars worth of ski stuff . As soon as i knew i had to wear a mask i put one on myself and my daughter and apologized. The owner yelled at the worker for not telling me to wear one . I felt bad for the kid and said it was my fault to not be angry with the worker . The owner and his brother ( who was NOT wearing a mask called me a literal bitch and screamed in my face . I thought the owner was going to push me . Needless to say we left without anything . Shop at your own risk here folks . I feel sorry for the poor kid selling me the ski helmet . read more

We had a super uncomfortably encounter with one of the owners. We took our skis in to be tuned up for the up coming season. The gentleman we encountered was charming and helpful. We left our skis and said we would be back in a week to get them. We had been running errands all day and our two dogs needed a pee pee stop. We saw a well manicured lawn next door and chose not to go there but instead to go to the back of the ski store for a quick pee pee stop. The brother/ owner? Immediately accosted us and said it was private property. We apologized and said we were on our way. Evidently that wasn't enough for him, he verbally accosted us. Throwing out profanities right and left. Taking pictures of our license plate and calling us names. At that point I wanted to get my skis back. I was told I could not enter the store and that he was calling the police. I refused to leave until we got our skis back. Needless to say I was shocked confused and traumatized by this mans actions as he screamed at us as spit was flying out of his mouth. He proceeded to video tape the actions. We quickly left the parking lot with our skis, totally dazed and confused about the action of letting our dogs pee on the property behind the ski shop. These dogs have traveled all over the US, Canada and Mexico with many many pee pee stops and we have NEVER ENCOUNTERED A negative response. All types of a animals pee on grass. Birds, skunks, chipmunks, foxes.... The list is endless. Needless to say we will never never go to this store again. NOT A DOG FRIENDLY ( or people for that matter) place. read more

Don't bother with this place its a complete rip off, I'd recommend any other Ski shop in New England to these asshats. Sky high prices, rental equipment looks like it was handled by UPS, and run over by FedEx. Oh and you'll definitely get better customer service from the bearded lady with the lazy eye at the shady truck stop diner read more

The absolute WORST! Awful customer service. Time to retire. Here is one more terrible review to join the many many others!

Unsettling and disappointing experience. I'm a middle aged mild mannered guy who rented equipment from this establishment with my son and two friends. We pulled up to the front of the store to unload ski and snowboard returns so as to shorten the distance to walk in the cold . . We were immediately yelled at to move the d___ car. Which we did. . After hauling in equipment the owners threw my friend ( the car driver)out of store and told he wasn't welcome ( this friend is the most polite fellow you'll ever meet- a professor at a local college ). Additionally one of the helmets we had rented had been missing a buckle . It was inconvenient but not enough to prompt me to come back and change it. I was accused of sabotaging the equipment . Maybe they were having a bad day but the rudeness was really beyond anything I've experienced up here in this wonderful town. I'd recommend utilizing one of the many other rentals around this town read more

This was the rudest customer service I have ever experienced. We went in to buy a pair of $650 ski boots. The owner would not let us look at ski boots for more than 30 seconds and asked us to leave due to covid despite us wearing a mask/ the store having plenty of other customers. Sky rocket prices and extremely uncomfortable experience. read more

What a first class shop. Prices are competitive but more importantly the fit and attention to each customer is what sets them apart. Joe (and jimmy) were beyond patient as I selected skis for my daughter. They understood the need for an all mountain ski they could be used for high school ski team use. They were beyond patient and understood that aesthetics matter just as much for my teenager daughter. In the end the higher end demo skis were prepped to the point that they are indistinguishable from new skis. Returning to buy gloves and other gear from folks they appreciate every customer and told pride in selling the right gear rather then what's most profitable or overstocked or trendy read more

After two years the Vermont Department of Labor forced the owner to pay the owed back wages. The added fees certainly costs more than the check he could have sent two years ago. If one won't pay his workers, how do you think he treats his customers. read more

What a first class ski group to work with. The team patiently helped me determine the right ski for my teenage daughter who will be using one pair for both all mountain terrain and HS team racing. Jimmy and Joe were beyond patient and all their efforts culminated in buying a hardly used Stockli 156 cm ski and binding package. No high pressure efforts and the tuning / grinding / edge sharpening made this a "no brainer" purchase. read more

J had his ski rentals there when we were going to Okemos for the weekend, it's quick, friendly and the guys (both young and old) seems to know what they're doing. they open til pretty late so it was convenient that we got the rental the evening before instead of the same day, and we were informed very friendly that we were to decide to keep it for an extra day, just keep it and the same rate will apply, no need to call, saves so much hassle! their price is much cheaper than the mtn price of cos! I didn't have a chance to shop, but there's good selection of sportwears, goggles and etc for sales. read more

I just want to say this place is hands down the best ski shop in town!! Visiting from Florida and had some miscommunication on dates skiing, Joe the owner stepped in and accommodated without hesitation. Thank you Joe and all the helpful staff at Sports Odyssey!!! Scott from Florida read more

I have been stopping in this shop for years now. The people are incredibly nice, informative and, best of all, are the same key people year in and year out. They focus on skiing, but do also carry quite a bit of snowboard equipment. Extensive outdoor clothing and accessory offerings. They have a full rental & service shop downstairs. I always have them tune my skis. Highly recommend this shop principally because of the people, number one, the selection, number two, and price. read more

Just rented a snowboard and skis with my girlfriend. The whole team was quick to help us, friendly, and all around great service. Shout out to Joe for taking great care of us! Highly recommend! read more

Needed boots for my son. Already grew out of last years. Bill and Joe at Odyssey hooked him up with some great slightly used Nordica boots that he loves. They didn't try to push us into new boots, knowing that my son will be needing new ones next year. Really appreciate that. Whether you need rentals or new gear they are the people to go see. Nice people and a pleasure to deal with. Check them out you'll enjoy the experience. Thanks Guys Scott and K man read more

Low quality snowboards for rental and not very friendly staff. I asked for a one day rental which was 35$ that I had to have back by 6 pm. Vermont got hit with a big snowstorm and I only stayed on the mountain for 3 hours and headed home. I was stuck at the house not able to return my rental I called and asked if I can bring it back first thing in the morning when they opened and the roads were plowed instead I was laughed at and charged again. Not a very accommodating place wont ever step through those doors again.. not to mention when I asked if they had any discount as serving in the Air Force I was laughed at yet again by the manager who said " this is the best discount you'll get for rental" thats the point of a "military discount" Update: Because of my "bad review of ski Odyssey" I had a rude employee named Austin T who works in the store as a ski rental employee leave me a very rude comment towards my post which I will be taking further actions towards.. I have lived in VT for years now and will never give another dime or referrals to this place! read more

Stayed at Jackson Gore March 2017. Went to Sports Odyssey to take advantage of their $19.95 a day ski package rental deal (instead of paying $80+ at the resort for rentals). Since I was possibly skiing for two days, I thought this would save a lot of money. Well, I was wrong and my experience ended up being absolutely terrible. The customer service person upsold me on a better pair of skis. Skis were fine but he told me the skis were an extra $15 per day, when they ended up being $20 per day. Which he didn't correct before providing a bill to sign. So, I reluctantly paid it. So now, I'm walking out paying $80+ tax...Looks, like I'm off to a bad start already. Unfortunately, I also made the mistake of assuming the insurance would cover any maintenance issues. Even the fine print doesn't explain any fees beyond "Catastrophic Failure of the equipment". No thanks to the representative for being fully informative. There is no honestly and transparency in the service or paperwork for this place. So, I used the skis for one day and they were fine. Unfortunately the weather was terrible the second day, so we decided not to ski and return the skis. However, upon returning the skis a day early, I asked about being refunded or getting a voucher for not using the skis an extra day. THIS PLACE DOES NOT ISSUE REFUNDS OR VOUCHERS IF THAT HAPPENS. So, now I'm out an extra $40. But then things get even better, the representative tells me I owe an extra $40 for maintenance fees because of a scratch on the bottom of the ski. Now, I'm furious. I argue this point til I'm blue in the face and end up again giving in and paying the $40. All told, I end up paying over $120 to rent skis, boots and poles for 1 day of skiing. This place is a scam and I can't believe that management would foster this type customer service environment. It's unfortunate, you go skiing hoping to have a enjoyable time away from the stress of work and everyday life and then a place like that goes and rips it away from you. Honestly, don't visit this place unless you are looking to have a terrible trip home complaining about how some stupid sports store can ruin your mini-vacation. read more

I recently took a ski vacation to Okemo with my family and after paying a huge amount of money at the resort to rent gear on the first day, I decided to take advantage of Sports Odyssey's $19.95/day package from there on out. The price was as advertised, the gear was comfortable and in great shape, and all the employees I encountered were very friendly and helpful. Will definitely be going back next time I ski here! read more

GOT COMPLETELY RIPPED OFF WHEN RETURNING OUR BOARDS, must be how this place makes money. The old guy downstairs with white hair was super friendly at first, said their prices were half the price of the resort rentals blah blah. Then when we returned our boards he tried looking at BOTH of them and saying that we scratched them up too much and that it was from pipes...?!? I'm a complete beginner so I only rode the easiest trails down, falling on my ass most of the way, and my boyfriend is intermediate, and definitely can't ride anything like pipes or Diamond trails we swore up and down we never did that but he turned into a stiff asshole real quick and just wanted to charge our card $80, because he didn't believe us. NOW we know why their prices are so cheap, they rip off tourists with absurd accusations and charge extra at the end! BETTER OFF RENTING SOMEWHERE ELSE! read more

Horrible customer service, sky high prices and an owner/manager that does not allow paying customers to use the bathroom. My pregnant wife and elderly mother where both with me today as I was trying on boots and when asked to use the bathroom both were told that because of a woman years ago that stuck her hand in the toilet and sued business bathrooms are not allowed for customers. Really!!? Ski town USA does not allow paying customers ( mind you boots retail for $900) the bathroom!!? Especially pregnant wife and elderly woman! Manager continued to tell us how it was company policy!! Avoid this business and go elsewhere where you are treated as a person and have customer service dedicated to the customer!! read more