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Sports Odyssey

3.1 (72 reviews)
ModerateSports Wear
Closed 8:00 am - 6:00 pm
Updated 1 month ago

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Trash can at the other ski shop for proof lol
Emilee M.

If I could give no stars I would. I hate writing bad reviews but geez if you can avoid this place, do it. We drove 6 hours to get to Okemo and I left my stuff in Virginia so I was planning on renting for a weekend. Immediately, I got cussed at for having my coffee with me. I apologized and walked back out. My husband was thinking there would be a trash can so he started walking with our Dunkin breakfast trash, outside of the store, and the guy screamed "God damnit this is a fucking ski shop." I was in shock. We left. It's so sad bc it looks like they could have some good stuff but I will absolutely never support someone who acts like that. There is a shop like 3 minutes down the road called Totem Pole Ski shop with great hospitality and good rentals at a good price. They also have a trash can lol. On a side note, we were there for 3 days and every time we past this place the parking lot was empty, which I think speaks volumes.

Joe was super nice!! He checked in my skis and was in a happy mood!

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3 months ago

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1 year ago

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2 years ago

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3 years ago

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4 years ago

Stopped on the way to our destination to a nice suprise of Winston greeting us at the door. We loved it!

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9 years ago

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4 years ago

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8 years ago

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4 years ago

The absolute WORST! Awful customer service. Time to retire. Here is one more terrible review to join the many many others!

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9 years ago

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7 years ago

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Review Highlights - Sports Odyssey

Grateful to Dakota and the rest of staff for making our "quick stop in" a huge success.

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The Boot Pro - Boot fitting day for the local school program

The Boot Pro

4.5(39 reviews)
0.8 mi
$$

My husband and I drove up from NYC based on the excellent reviews on boot fitting and we could not…read morehave been happier. Brian was amazing and worked tirelessly to get a perfect fit for my husband's boots as his feet are a challenge to fit. We also purchased new skis while we were there and found the overall experience and expense were excellent. We will be back and we will be bringing our family. Thank you Brian and Joyce for your expertise.

Do not make the costly mistake of trusting the boot fitters of this store…read more Highly unethical store. Bootfitter here assessed my feet and convinced me to buy demo boots that I learned were too big and too high a flex for my level. As a result of these ill fitting boots I experienced a tremendous amount of pain, wasted hours trying to fix, and wasted hundreds of dollars and more considering the cost of skiing and ski trips. These boots also put me at a much more increased risk of injury.' After getting custom orthotics, and visiting a 2nd boot fitter, who said the boots are too big to be fixable, I returned to the boot pro (2 hours a way) drove two hours to go back to The Boot Pro. Boot pro confirmed the boots were infact way too big, provided a refund for the boots, without any apology or acknowledgement of the impact of their error. They even tried to upsell me some leftover boots. When I emailed the owner his response was that boot fitting is a complimentary service and implied he would not refund my money if I did not take down my negative google review. Showed no concern or apology. I've heard ill fitting boots are a common occurrence at this store and that the nearby totem store does a much better job.

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The Boot Pro - Boot fitting services at The Boot Pro

Boot fitting services at The Boot Pro

The Boot Pro - Bike accessories for sale.

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The Boot Pro - Ski tuning with our Jupiter - V-edge Technology

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Ski tuning with our Jupiter - V-edge Technology

Killington Sports

Killington Sports

1.0(2 reviews)
19.5 mi

I bought a fleece from their website. They forgot to take the security tag off the fleece and…read moreignored multiple emails and phone calls asking for help. No response. At all. I guess why respond to a customer to help fix a mistake when they already have my money and can ignore me?

Bad exp w/ store supervisor (NEVIN) on Jan 16 (Sun) at approx. 3:34-4pm at the Killington Sports…read moreRetail Store located at base of Snowshed area. Most memorable was the fact that he threatened to have me removed from the store&accused the customer of trying to damage merch. THIS MAN IS INSANE. For clarification,Nevin is the only Store Supervisor;said he had no bosses/other people that he answered to or was supervised by.White/ Caucasian man w/tattoos at the lower base of neck.Pudgy overweight statue, approx.5'4"-5'8", reddish- brown hair (ginger),&Bulgy Blue eyes. - I went to the store intending to try on some goggles for purchase,scanned the selection & noticed him standing close by.I asked him if he worked here&he said he "sort of worked there."He said he remembered me bc I "took like 2 hrs just to buy a helmet hood the other day."The annoyed & exasperated tone of his voice was weird-you would think that a supervisor/employee would appreciate customers giving their money to the store.I got the impression that Nevin was angry that he had to even deal with customers-that they didn't just dump their money in the store & leave.Asking his assistance was like pulling teeth,so I ended up selecting 2 goggles from the stand while he watched.I was trying on both sets of goggles when I heard him say "Christ, how stupid are you, don't leave the goggles lying on facedown on the glass table."Definitely nasty & antagonistic about it.Nevin kept going on about how the goggles were so expensive&that I kept slamming them face down on the glass table even tho he repeatedly asked me not to do so. I didn't do that&he never said anything.I said I wasn't trying to damage the merchandise& he shouldn't accuse me of doing so;I was trying both goggles with the intention of buying them; obviously knew now how expensive lenses were &how to care for them.I said they had probably tipped over after I placed them on the table.He disagreed w/ this & we went back&forth arguing. Our voices were rising&there were other customers in the store.He kept stating variations of how stupid I was, I said we all work in customer service & he had a really shitty attitude;that yelling at me in public was terrible.I said that if perfect placement on the tbl was so important then he should have put a cloth on the glass counter bc there's a billion other customers who try on these goggles.At this point, he grabbed the goggles out of my hand&said: "Ok, that's it. You're done here-I want you to leave-get out of here now"-He kept yelling like I was some sort of dumb animal.Dumbfounded,I turn to Jarek (fellow employee from Krakow,Poland)who had overheard the whole thing while it was escalating & I asked him what the other guy's name was.Jarek obviously didn't want to take sides & said it was a whole "he said she said '' incident.He asked me what I wanted to do& I said I wanted to speak to (Nevin's) manager.Jarek said Nevin didn't have one. At this point,I walked over to the cashier where Nevin was ringing up other customers.I saw an older white woman there w/ a name tag (Lynn?).I asked her who Nevin's manager was. She also said that Nevin didn't have one.I asked Nevin who I should speak to about reporting the way he treated me-he said I could email Killington&they would reprimand him "if that's what I wanted."I turned to leave &said that he shouldn't treat customers like that--cursing at them&accusing them of damaging merchandise--that it wasn't right& that he had a terrible attitude.I said he was singling me out &that he shouldn't treat people like that. At this point, he left the register & asked me to come to the side so I could "speak my piece." We moved aside while 'Lynn' took the rest of the cx.We stood facing each other while I tried to get the name of higherups--he refused to name any.I reiterated that he shouldn't treat customers like that (he told me that he wanted me to leave the store or he would call security).I ended up walking out of the store bc I needed to catch my bus.I was very outwardly calm during the whole incident but was internally upset and angered by this unwarranted treatment.Nevin is obviously a frustrated individual who hates his life&his job, but it doesn't excuse accusing/berating anyone else, much less a customer in your store.The fact that he has no other people to answer to & he has no problem stating that leaves his attitude seriously unchecked.Apparently he feels like he can accuse,threaten,curse at,&insult people in his vicinity just bc he can--bc he knows/thinks he can get away w/ it & no one will be able to do anything about it. I've been a happy&loyal customer of Killy& all of its services (retail, lift, restaurant. etc.) for years across both seasons &never any bad experiences UNTIL THAT DAY. I would hope that you discipline Nevin appropriately (namely for being an unwarranted a-hole to a loyal customer), or perhaps, give him a release from the job that he hates so much.

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Killington Sports
Killington Sports
Killington Sports

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Sports Odyssey - sportswear - Updated May 2026

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