I rented skis from them in mid-January while on a two day ski trip. The prices were reasonable…read moreespecially considering their proximity to the mountain. My rentals were great quality and I had no issues with them. The employees were helpful and ensured I was fitted properly and received the proper equipment to match my skill level. I would recommend.

Don't go to this store if you are seeking good customer service!! They don't seem to care at all…read moreabout their customers here. Four of us came in from out of town to ride this weekend and one bike had an issue with the pedal and crank threads. This store was the only store who had the helicoil thread repair we needed in stock but they were too backed up in their service department to work on the bike same day. We asked instead if we could buy the part we needed and take it to another store who had capacity to fix it today. They refused to sell us the part. We even offered to buy the part and pay for an hour of labor without them needing to do the labor to compensate them for their time. They still refused and when they saw how disappointed we were they smiled and said have a nice day as we were leaving as if to say how happy they were that they would not help us get back on the mountain today. Btw, the woman we were talking to said she was the manager so this wasn't a case of just an ill advised employee but rather just bad management decision. Advice to the owner and management of this store: try harder. Customer service is important. You should care more about your customers. Needless to say, we won't be going back to this store. I would not advise that you do either. Unless bad customer service is what you are seeking.

Guided E-bike tour-back roads, hidden Vt. Great way to spend a beautiful Vt. weekend morning! I…read morehad the pleasure of riding with Alex and Shon on a guided back road tour of Proctorsville and the gorgeous surrounding area. We toured on state of the art e-bikes. My friend and I are recreational bikers and I have never ridden on an e-bike. There are not many people I would trust to be my guide on my 1st e-bike tour-especially on Vt. back roads . When I became aware that Boot Pro offered guided tours, I knew I'd finally be able to indulge in the sport. Alex and Shon took the time to teach us how to ride confidently And safely. Both are amazing ambassadors of the Green Mountain State. Their passion for their community and their craft is contagious! I can't recommend this enough! If you're in the area, and want to experience REAL Vt on an e-bike...spend a morning touring with Boot Pro. You will not be disappointed!

My husband and I drove up from NYC based on the excellent reviews on boot fitting and we could not…read morehave been happier. Brian was amazing and worked tirelessly to get a perfect fit for my husband's boots as his feet are a challenge to fit. We also purchased new skis while we were there and found the overall experience and expense were excellent. We will be back and we will be bringing our family. Thank you Brian and Joyce for your expertise.

Anne is an incredibly sweet woman. Prices for rentals are best in the area and service was quick.read more

Amazing customer service. Great prices…read more When it comes to snowboarding and getting all your stuff together to finally get up on the mountain it can get pretty pricey. I checked two other spots before coming over to Dunnett. The staff was much friendlier and much more engaged with wanting to service us than the other locations we went to. The prices for rentals were about $15-20 cheaper. You can hold on to your equipment for multiple days and you can drop off before 6pm on the last day. We rented 2 pairs of snowboarding boots, a snowboard and 2 helmets for 2 days. Total was about $80. The gentleman in the location even met us at our car to collect the boots. I would have given them 5 stars but I have a very common shoe size so I had to settle for the last pair available...and one of the boots I was given was a bit worn out. Aside from that I was very pleased with my experience at Dunnett and will definitely be coming back for rentals next season.

This was the absolute worst experience. I was trying to buy boots and also get some rentals and the…read moreowner decided to get involved and take over for his staff member. First, he spoke disrespectfully to his worker and then "mansplained" us about how we were wrong to say the boots didn't fit well and we wanted to try a larger size. It was crazy, it didn't matter how we thought the ski boots fit - if it didn't match what he thought, then we were wrong. When I told my daughter we could just rent that day and buy boots when we returned home, he essentially kicked us out of his store. I've never been treated so rudely. I should have read the reviews first because it's clear he has treated others the same way. He needs to sell this store and retire because clearly customer service is not his thing! Please take my advice and DON'T give this guy your business, go to Totem Pole down the street where they are actually nice to their customers.... wow!

Knowledge staff made upgrading from her high school board for our upcoming season so easy! Grateful…read moreto Dakota and the rest of staff for making our "quick stop in" a huge success. Much better selection than the few other stores we stopped in along the road. Left the shop with perfectly tuned and set up board for our trip in a few days.

Okemo was my first Vermont ski experience, and it absolutely delivered. I took the Paragon Sports…read morebus up from New York for what I believe was a three-day weekend, skied Saturday and Sunday, maybe squeezed in a half day Monday, and came back that afternoon. It was definitely cold, but we caught beautiful sun and good conditions, so the whole trip felt worth it almost immediately. Jackson Gore was the highlight for me. The day we were there, it was pretty empty, and we were able to lap that area over and over again with no real lift line. There is a particular kind of joy in skiing 10 to 20 uninterrupted laps when the sun is out, the snow is holding up, and nobody is making you fight for space. Compared with the massive resorts out west, Okemo is obviously a different kind of mountain. Still, the terrain volume felt excellent for Vermont, especially because the trails were well kept, accessible, and easy to keep moving through. The whole place felt comfortable without being sleepy, polished without being sterile, and family-friendly without losing the actual fun of skiing. Ludlow and the surrounding area also add a lot to the experience. It has enough Vermont charm and alpine presence to make you feel genuinely away from New York, the tri-state area, or any other Northeast city you might be escaping from for the weekend. I only went once, but I left wanting to come back, bring my kids, and use Okemo as a starting point to explore more of the region.

I came here to ski on a Thursday morning. I was able to easily park in the main parking lot and…read morewalk to the lodge which was within a reasonable distance. Parking was free. From the main lodge are a couple of very short and slow lifts that take you up to areas which give you access to additional lifts. I really liked the variety of runs and that it wasn't overcrowded. I would love to try some of the other sections of the mountain in the future. The terrain park looks fun (if you're into that). My only complaint was how slow most of the lifts are... but that didn't detract much from my overall experience.

We ended up at this location by accident after a GPS mishap, and what a hidden gem! Thomas was very…read moreaccommodating and personable (with all COVID precautions taken). He was very knowledgeable, made some good product suggestions, and did a great job on tuning the board! We will definitely be returning!

We love Darkside, whatever mountain we are on. Nice selection on snowboard goodies. Not much…read morecustomer service at this location, we were pretty much ignored but we enjoyed shopping.