This place is great due to their variety of ski equipment and price. The service is also very…read moregood. Honestly I would give them a five if not for the issue where they charge for a full package even though we have our own boots. I know most of the shops do this but for us we choose our skis based on the conditions. The staff was helpful and knowledgeable, we ended up up getting several pairs of goggles as well. When In Okemo this is our go to place for rentals.

Excellent boot fitting and overall help with decision-making in purchases. Help you to choose…read morewhat's best best for you regardless the cost

Guided E-bike tour-back roads, hidden Vt. Great way to spend a beautiful Vt. weekend morning! I…read morehad the pleasure of riding with Alex and Shon on a guided back road tour of Proctorsville and the gorgeous surrounding area. We toured on state of the art e-bikes. My friend and I are recreational bikers and I have never ridden on an e-bike. There are not many people I would trust to be my guide on my 1st e-bike tour-especially on Vt. back roads . When I became aware that Boot Pro offered guided tours, I knew I'd finally be able to indulge in the sport. Alex and Shon took the time to teach us how to ride confidently And safely. Both are amazing ambassadors of the Green Mountain State. Their passion for their community and their craft is contagious! I can't recommend this enough! If you're in the area, and want to experience REAL Vt on an e-bike...spend a morning touring with Boot Pro. You will not be disappointed!

My husband and I drove up from NYC based on the excellent reviews on boot fitting and we could not…read morehave been happier. Brian was amazing and worked tirelessly to get a perfect fit for my husband's boots as his feet are a challenge to fit. We also purchased new skis while we were there and found the overall experience and expense were excellent. We will be back and we will be bringing our family. Thank you Brian and Joyce for your expertise.

I rented skis from them in mid-January while on a two day ski trip. The prices were reasonable…read moreespecially considering their proximity to the mountain. My rentals were great quality and I had no issues with them. The employees were helpful and ensured I was fitted properly and received the proper equipment to match my skill level. I would recommend.

Don't go to this store if you are seeking good customer service!! They don't seem to care at all…read moreabout their customers here. Four of us came in from out of town to ride this weekend and one bike had an issue with the pedal and crank threads. This store was the only store who had the helicoil thread repair we needed in stock but they were too backed up in their service department to work on the bike same day. We asked instead if we could buy the part we needed and take it to another store who had capacity to fix it today. They refused to sell us the part. We even offered to buy the part and pay for an hour of labor without them needing to do the labor to compensate them for their time. They still refused and when they saw how disappointed we were they smiled and said have a nice day as we were leaving as if to say how happy they were that they would not help us get back on the mountain today. Btw, the woman we were talking to said she was the manager so this wasn't a case of just an ill advised employee but rather just bad management decision. Advice to the owner and management of this store: try harder. Customer service is important. You should care more about your customers. Needless to say, we won't be going back to this store. I would not advise that you do either. Unless bad customer service is what you are seeking.

TRASH. We just stopped in to purchase gear for our entire family and my child suddenly was having a…read morebathroom emergency. Because the store is free standing (and no other restroom options) we asked if she could use the restroom before we tried on jackets/pants. The older woman VERY rudely replied that "absolutely not". No one in our party is allowed to use the bathroom. So I said we would have to leave because they really had to go, and she said that's fine with her. Then she crossed her arms and eye rolled us. Are you kidding me? THIS is how you treat new customers? Btw the store was EMPTY and no one was wearing masks. We left and are VERY happy to spend our money ELSEWHERE but WHO DENIES A CHILD BATHROOM ACCESS when they're about to pee their pants? Trash. This store is trash. Avoid at all costs on principle alone.

I have been into Northern Ski Works several times this year for rentals and ski tuning. The staff…read moregave us lots of time and their expertise regarding boots and skis based on my friend's skiing level. I needed my skis tuned quickly and they accommodated by turning them around in a few hours. I've been very happy with the service.

I just want to say this place is hands down the best ski shop in town!! Visiting from Florida and…read morehad some miscommunication on dates skiing, Joe the owner stepped in and accommodated without hesitation. Thank you Joe and all the helpful staff at Sports Odyssey!!! Scott from Florida

The owner is an asshole. Read reviews. Avoid! It's a small town but there are still other shops…read morehere to buy / rent from.

We ended up at this location by accident after a GPS mishap, and what a hidden gem! Thomas was very…read moreaccommodating and personable (with all COVID precautions taken). He was very knowledgeable, made some good product suggestions, and did a great job on tuning the board! We will definitely be returning!

We love Darkside, whatever mountain we are on. Nice selection on snowboard goodies. Not much…read morecustomer service at this location, we were pretty much ignored but we enjoyed shopping.

Will not buy anything at this extremely overpriced ski shop…read more Purchased a pair of full-priced ski goggles, which did not live up to expectations. Store manager(Ms.Whalen), refused to exchange item, stating it was used. (One weekend). Not good customer service.

We bought a pair of ski goggles there. They were friendly, prompt and reasonable. They did not try…read moreto push a high end piece of equipment at us and actually pointed out the real reason behind the difference in pricing for the low enders and that it really didn't matter which one we chose. They were honest in telling us that we should just find something that kept the wind and snow from getting in. Honesty is what I valued the most. In order for me to add another star, I would have to buy some kind of higher end equipment.

Great place to do business! If you're looking for a firearm or ammunition/accessories this is the…read moreplace to inquire! Very helpful and friendly owner will go out of his way to make sure you are happy and satisfied!

From the owner: I am a Federal Firearms License holder located in Ludlow, Vermont. Please message or call me if you…read morehave any questions, would like to inquire about a purchase, a trade in, a transfer, or just looking to sell! I look forward to helping you all in the future! -David Creaser III