The store is very clean, and the staff are both helpful and friendly. The interior has a cozy,…read morewelcoming atmosphere, and the layout is well-organized by brand. I appreciated the variety of brands they offered, even though the prices were on the higher side, but that's to be expected with these brands. I ended up purchasing a cute vest for the upcoming California winter. Overall, it was a great shopping experience.

What a wonderful place to stop at if you are looking to pick up any gear or clothing to keep…read moreyourself warm or prepared for outdoor activities both cold and warm. Everything seemed to be well organized. The options are a bit pricey but they are stylish and appropriate for outdoor use.

I would give zero if I could. came in 30 minutes before close and the only thing they kept…read morereminding me of the time and that they close at 9pm. I was so uncomfortable that I left and didn't buy anything. if you don't like working the closing shift don't work.

I was having a hard time finding something my husband needed for a medical problem going on…read more Something told me to go into Dick's. The 2 gentlemen were SO nice to me. They took me right over to what I needed to get! Then at the checkout line, the lady was so very happy as well. I am So grateful I went there. I go back to you next month to get things for us this summer. Thank you for all you do!

It's a small mom and pop sandwich bar in the back of the store. Coffee, beverages, baked goods…read moreoffered. We split a Turkey sandwich. Oh and a peanut butter cookie. Both ok, cookie was yummy. Convenient. Lady at the counter nice! A few tables to sit and eat. Convenient.

Stopped in for lunch and some Castle Rock souvenirs. Everyone couldn't have been nicer! The woman…read moreat the front desk was super helpful and knew exactly where I should go to sightsee. Lunch was delicious!

Bought a lift xd shop helped setup very knowledgeable and helpful. Needed a long draw they had it…read morein stock and let me test out a few bows before settling on the lift.

I am super happy with Pelletier's Sporting Goods and the bow that I purchased from them in 2024. I…read moream extremely impressed with Pelletier's expert staff, including Jessie, Matt and the rest of the team. They are expert archers and archery technicians who provide great advice with regard to product selection and purchase as well as fantastic ongoing service and support after the sale. I don't live close to their location. But every visit is worth the ride because of the knowledge and customer care they deliver to me. Bud Duckett

After the demise of our 12 year-old Subaru and getting a Honda CRV, we needed roof racks for the…read morenew vehicle. We decided on REI because of both, the good service, available items, and quick ordering. And as well, they installed the roof racks. Gene, the main installer, did an absolutely wonderful job. One part of our order came damaged and the store was able to trade it for a stock part at no cost and without endangering the time pressure we had to get it put on the car due to an upcoming trip. Flawless service and we left happy.

I use REI wherever I can find it from coast to coast. My go to is Scottsdale AZ but Bedford,…read moreAlbuquerque and Santa Monica are fantastic stores though Santa Monica is closed, I think. Their service and product offerings are consistent and high quality. I hope they survive as their price point is right on.

Received AMAZING Customer Service. I ordered two large river tubes online. Tamara, the Cabelas…read moreBerlin MA rep at the pickup desk, asked if I would like her to inflate them for me. I was so grateful for the assistance and her thoughtfulness in offering. She helped me to the car with the inflated tubes and then wished me a wonderful time with my family! Made my day! I almost ordered the tubes from Amazon, but decided to drive to Cabela's instead. I will be making that decision again.

This review is specifically about the firearms department…read more I've been a shooter, hunter, and former military member my entire adult life, so I come in with a reasonable amount of knowledge. When I visit a gun counter, I'm looking for information, real-world experience, or practical advice that helps me make a purchase decision--not an argument. Unfortunately, my recent experiences here have left a poor impression. While some of the staff are knowledgeable and genuinely helpful, others come across as downright hostile toward any idea or preference that differs from their own. They seem more interested in shutting down the conversation than assisting the customer. I'm not there to debate; I'm there to buy. When the attitude is confrontational instead of helpful, it defeats the purpose of having a staffed firearms department. As a result, I've decided I will no longer shop for firearms at this location.

I spent several months shopping for a bike and kept coming back to Burrows. the staff there were…read morepatient and friendly and helped me get the right bike for my needs at a very fair price.

I have cycled cross-country, and I have used the services of bicycle shops in probably a dozen…read morestates. This is one of the best repair shops I have ever visited. I visited this shop early on a Saturday morning. I had gotten a tune-up at a bicycle shop in the Greater Boston area in preparation of cycling Vermont Route 100, and picked up my bike on Friday night (the night before I planned to leave). When I brought it home (and after the shop had closed) I found that my bike's chain was making noise in certain gears. I tinkered around with the derailleur to try to fix the problem, but to no avail. I feared that my Vermont trip would have to be cancelled. I decided to try to find a shop in Brattleboro, my planned starting point, and selected this one because it opened the earliest. I visited there early on Saturday, explained the issue, and immediately was introduced to a mechanic (I asked for his name but have since forgotten it, unfortunately). He kindly and patiently explained what he was doing as he went through his evaluation to diagnose the issue, and invited me to stand alongside him to watch and learn. Within minutes, he deduced that the height of the derailleur was incorrectly adjusted by the previous mechanic, causing the chain to rub in high gear. He made the correct adjustment and it worked perfectly. Amazingly, he didn't even want to charge me more than $10, although I insisted on giving him that and then some for his help (and for basically saving my trip). I love cycling, but I know that visiting bicycle shops can be a frustrating process. Many bicycle mechanics seem to delight in making the customer feel ignorant. Here, the mechanic was not only skilled and instructive, but he was completely without pretension. It is a shame that I live more than two hours away from this shop, or it would be my default for repairs. As it turned out, the mechanic's adjustment on a Saturday morning ended up saving my cycling trip, and the bicycle has functioned perfectly since.