Eagle Shoe & Boot saved my shoes!…read more Since I am in Great Barrington for a little while, I'm doing my best to patronize the businesses here, but have been frustrated at the lack of great service (so far, both dry cleaners in town have completely screwed me over), so when I ruined one of my shoes, I figured I would have to toss the pair, or take them home to Boston to get repaired there. However, figuring I would give a local merchant ONE LAST TRY, I went into Eagle Shoe and handed over my sad shoe, and the nice guy (who I think is the owner) said it would be no problem and I could pick it up the next day. My shoe was repaired for just $8, no tossing of an expensive pair needed, and my faith in humanity has been restored.

We are so lucky to have such a great shoe store right in the heart of Great Barrington. Barbara…read moreand Mike are so knowledgeable. I've been there many times for new boots, shoe repairs and even had a leather belt shortened. Highly recommend!

My wife and I have shopped here several times. They have a fairly large selection of clothing and…read moreshoes and carry top brands. They are not inexpensive but you get what you pay for. Quality clothing is worth the price in terms of fit and longevity. The sales staff are very friendly and helpful and well informed about their products. What is especially nice is when they offer sales. My wife picked up a beautiful brand name coat for a substantial discount over the price on the tag. Of course the tag price is just something someone made up and not based in reality- however- it was nice to be able to pick up such a beautiful item at a very reasonable price. This shop is definitely worth a visit. They do offer wonderful merchandise.

Great personal service and quality selection of outdoor footwear. Also check out the collection of…read moresocks - hiking and casual wear socks.

I have been a loyal customer for decades and never had a problem. Today, however, I brought in…read morewinter boots I bought three months ago because they were damp inside. The young woman who came over was clearly poorly trained in customer service or else failed to gain the most basic customer service skills because she immediately suggested it was my fault for not waterproofing the boots. I showed her the tag on the boots which says "Waterproof." Then she said it was probably my sweaty feet. She did not examine the soles or seams because she didn't want to touch my "dirty boot." When I asked to see the manager and followed her to the office, she shooed me away, presumably because she didn't want me to hear what she was going to say. The manager offered store credit and I would have had to give my boots to her then and there. Leaving me to go home in my socks? I told her that I was a loyal customer for many years and had bought footwear from them when I could have got it cheaper online, but I like to support local businesses. I told her that she had lost a customer. Next time I'll try shoes on for fit and then order online for a better price and hassle-free returns/refunds. Some local businesses do not earn loyal customer support.

I'm from out of state and needed a pair of running shoes. I'm glad I found this wonderful store…read more They had a great selection and the ladies there were wonderfully helpful in assisting me with selecting the right shoe. I'm happy with the quality of my shoes, and they gave me a recommendation For a good breakfast. I may not be back that way again, but I can't say enough about the wonderful service and the nice people that work there. I highly recommend family footwear!

We went into this shop a few weeks ago and were so impressed with both the selection of shoes and…read morethe service received. I purchased one pair of shoes in the shop and ordered another pair through them. Their service and communication has been phenomenal. I will be sure to visit next time I am in the Lenox area . I am very impressed.

We always try to make Shooz a must stop when visit our friends in Becket. I have bought many shoes,…read moreboots, pocketbooks, leggings there. Last time I was there I noticed they had great pieces of jewelry. That will be for our next trip. I live in NYC and found much of their merchandise very stylish and very reasonable prices. Worth a walk through for locals and visitors.

this is the worse store I've walked into, and it's all because of the lack of customer service I…read moreget while I'm there. I don't get a hello while walking in the door, instead the 3 managers sit on their phones behind the register waiting for someone to come up with their purchase or a question. I used to get great service at this store, actually too much service, I always had to say that I am JUST LOOKING. I will not be shopping at this location ever again until they decide to hire REAL people who actually want to do their customer service job. 0/10, would not recommend.

I think whether or not you like this outlet will depend on whether you find what you want. I didn't…read moreactually get what I wanted here, but I did like the store, especially for men's casual shoes and sneakers. I came here looking very specifically for black leather dress shoes. They do carry them, including some brands I like, such as Nunn Bush. But I take a wide shoe (EEE), and their selection of these types of shoes in EEE is very limited. In fact the only brand carrying these shoes in wide in the store was Nunn Bush. The first box I opened contained 1 shoe. I asked the salesgirl if the other shoe was the one on display on the top of the rack. She couldn't answer, checked the shoe on top aimlessly, and continued to not be able to give me an answer. I found the second - and only other - pair of these shoes and tried them on to my satisfaction. I decided if I didn't find anything I liked better elsewhere, I'd buy these. Unfortunately (for them), I did find a pair I liked better elsewhere. So I left with no purchase today, but I would definitely return to shop here the next time I'm at the Lee Outlets, particularly for sneakers.

My husband is hard to fit. They have a great collection of quality shoes from work to play in all…read moresizes. The service was amazing and we walked out with 3 pairs of the shoes that he needed. Worth the trip.

The store has an extremely large selection of shoes and the staff is incredibly knowledgeable…read more Tony helped me find the perfect size and style of waterproof sneaker that I was looking for and insured that my feet were comfortable, despite having plantar fasciitis and wide feet.

I have the most awful feet! Pegasus has the an amazing selection of footwear!!! And the sales…read moreassociates are so knowledgable and helpful! Annie was so incredible and showed me fall shoes that would fit my feet best. I can't wait until I am able to put my new Taos' mary janes on!!!

Good selection of stylish and comfy shoes. Friendly and knowledgeable staff. Especially Annie. She…read morewas so kind, patient and helpful. Always stop here when we're in town!

Walked down a unassuming alley and found the storefront for Berkshire Running Center; a curated…read moreinventory of running gear in a surprisingly industrial chic space. I was immediately assisted by Joel, a very patient knowledgeable resource. He listened to me talk about the many ups and downs in my relationship with running; he even looked at my old running shoes while assessing me. He did thorough measurements and studied my gait; he than retreated to the store room and made a selection of the shoes he thought would be the best for me and my issues. I would recommend this store to anyone in the Berkshire area; it is above and beyond the best place to get a shoe. The Berkshire running center is truly a personalized experience UPDATE (9/2/2020) A few weeks after wearing my new running shoes the sole began falling apart, I contacted Berkshire running center and they allowed me to exchange those shoes for a completely different pair that would more satisfy my needs! I am beyond amazed with this customer service! I also once again sing the praises of Joel; if he is working you must get him to fit you for shoes!

Great service and amazing stock. Check out the sale rack: gorgeous stuff 70% off! Shopping with…read morebenefits!

No cash refund! Store credit only. I can buy cheaper with free delivery and returns. I try to…read moresupport brick and mortar stores, but no more. Stay away from this one.

It's hard to tell from the outside but Ben's carries very high quality products, so go inside to…read morecheck it out. I bought some nice gifts here and was so happy to support a local independent shop.