My wife and I have shopped here several times. They have a fairly large selection of clothing and…read moreshoes and carry top brands. They are not inexpensive but you get what you pay for. Quality clothing is worth the price in terms of fit and longevity. The sales staff are very friendly and helpful and well informed about their products. What is especially nice is when they offer sales. My wife picked up a beautiful brand name coat for a substantial discount over the price on the tag. Of course the tag price is just something someone made up and not based in reality- however- it was nice to be able to pick up such a beautiful item at a very reasonable price. This shop is definitely worth a visit. They do offer wonderful merchandise.

Great personal service and quality selection of outdoor footwear. Also check out the collection of…read moresocks - hiking and casual wear socks.

A wonderful little shop with an abundance of women's clothing. They also offer a selection of…read morecostume jewelry. The staff is always friendly. My wife really likes this shop because of the selection- and I like it because it is two doors away from an enticing ice cream shop - where I hang out waiting while my wife shops. This shop is down a side street as opposed to the main street but well worth a visit. Be prepared to have a bit of a challenge parking - but if need be there is a public lot not too far away.

This is a trendy little shop. When Im in town I always peruse its racks. There are full price and…read moresale items. Many items are things you wont find anywhere else. It's a little pricey but I find that I really appreciate and use frequently the things I spend a little more for. Check it out. You may find something special for yourself.

I'm from out of state and needed a pair of running shoes. I'm glad I found this wonderful store…read more They had a great selection and the ladies there were wonderfully helpful in assisting me with selecting the right shoe. I'm happy with the quality of my shoes, and they gave me a recommendation For a good breakfast. I may not be back that way again, but I can't say enough about the wonderful service and the nice people that work there. I highly recommend family footwear!

I was very disappointed shopping in your store today, and I really have to share it so that maybe…read moreyou can make adjustments in your customer service. We always try to buy local instead of going online and made the half-hour trip hoping to give you our business. My boyfriend came across a shoe he liked, and we were confused because there were no US sizes listed on the boxes, nor a conversion chart anywhere nearby. I saw that the one staff person on the sales floor was with another customer, so I waited until she put on a video for him and while he was watching it, I asked if she could tell me what a US size 12 would be in the European size. She cut me right off and said I can't help you until I am finished with this customer (who was watching a video). I thought, surely she doesn't understand that I just need to know a size so we can find the shoe ourselves. So I politely said, we just need to know the US sizes -- it was barely out of my mouth when she once again curtly admonished me to wait until she was finished with this customer. I was rattled because I realized she couldn't possibly have even listened to me -- no one would ever make a customer wait indefinitely for such simple information. But I wasn't about to ask a third time. We ended up Googling the answer while standing just 5 feet away from her. Later we saw a chart 3 aisles away she could have directed us to. But most of all, we felt humiliated. We really felt we were so unimportant that a customer watching a video was more deserving of assistance than we were. So I did something I hate doing -- I took a picture of the info on the shoe box and we ordered the product online right there in the store in both colors -- about a $400 sale. I had also wanted to buy sneakers for myself, but we decided to go to Famous Footwear in Lee, where we usually go and receive really good customer care. I spent another $200+ there with an excellent salesperson -- who was also alone on the floor dealing with more than one customer. But she was well trained, kind, and a good listener, and I told her so. To wrap up my rant, here is what I most want to share with you: In a world where brick and mortar stores need to compete with online vendors, treating each customer with respect is a must. It's your very lifeblood because it is what differentiates you from the online marketplace. Think about it -- every person who enters your store made an effort to be there, isn't it the least you can do to SEE them and LISTEN to them? Today, the decision to not do that cost your business $600. That may not be a lot of money to you, but at this point, I feel you also lost all of my future business.

In Lenox to celebrate our anniversary and we were window shopping. Happened upon Shooz and what a…read moredelight. Fun shoes, funky and spirited handbags, and in a small selection of tasteful jewelry made the stop a delight. Bought a pair of shoes, got back home and noticed we happen the wrong size. Called and talked with Ann and discussed what had happened. Shipped back the wrong side and walla had the right ones two days later. Highly recommend the shop and will add it to our must pop in next time in Lenox. Thanks again Ann much appreciated.

We went into this shop a few weeks ago and were so impressed with both the selection of shoes and…read morethe service received. I purchased one pair of shoes in the shop and ordered another pair through them. Their service and communication has been phenomenal. I will be sure to visit next time I am in the Lenox area . I am very impressed.

We live in South County and usually go to this store, but today thought we would take a field trip…read moreto other Berkshires shoe stores up north. Our experience was awful. Two stores' salespersons didn't even look us in the eye and the third told us we had to wait indefinitely for her to be through with another customer until she could tell us what size we should look for in a US 12 for their European shoe selection. We came back "home" to Famous Footwear where we were immediately met with open arms by a lovely and very personable young sales woman. We bought more than we had expected to -- there was much more product than the other stores, plus I think just her demeanor made us want to buy after the dearth of customer service we experienced elsewhere. I wish I had gotten her name, because she is a gem, Famous Footwear. Thank you.

this is the worse store I've walked into, and it's all because of the lack of customer service I…read moreget while I'm there. I don't get a hello while walking in the door, instead the 3 managers sit on their phones behind the register waiting for someone to come up with their purchase or a question. I used to get great service at this store, actually too much service, I always had to say that I am JUST LOOKING. I will not be shopping at this location ever again until they decide to hire REAL people who actually want to do their customer service job. 0/10, would not recommend.

I asked my stepdad what he wanted for his 80th birthday and he said he needed a new pair of boots…read more Believe it or not this beast of a man still works after retirement and runs through boots faster than a typical New Yorker does seasonal tires. So, I asked my mom where can I get him Red Wings or Thorogood's around here and she said we need to go to Montano's in Saugerties, so off we went. Montano's has been around since 1906, wow that is long time! They provide professional fitting services, Pedorthic care, and specialized inventory targeted to foot health support. Montano's has a variety of high-quality work-boot brands including Red Wing, Chippewa, Thorogood, Danner, Irish Setter, and Timberland. They have a variety of athletic and hiking footwear brands such as Merrell, Keen, Hoka, On Running, and Salomon. There is a selection catered to casual and comfort as well; brands include Dansko, Birkenstock, Blundstone, UGG, and Vionic. Fair warning, it's not cheap to shop here. You are buying pretty much the best-of-the-best with a professional service. Some of these work boots are easily $200+ and the specialty insoles are running $65+ so keep that in mind when shopping. I was able to kill two birds with one stone by buying my stepdad his birthday present and my mom a new pair of shoes for Mother's Day. It wasn't cheap but they are worth it, plus I don't get to see them as much as I would like. The Red Wings he chose were $200, the specialty insoles cost $65 and Mom's shoes were $120. All the items are of high quality and should last them until my next visit, lol. Staff were very friendly and helpful. From the moment we walked in we were treated with respect and one of the associates accommodated both my family members with all of their fitting needs. I just purchased a new pair of Keens recently for work but I was really interested in trying out a pair of Thorogood's. The problem is if I tried them on, I probably would have bought them. I just don't need another pair now but the selection here seems like an excellent choice for a future work boot. I might be back next year once I ware my Keens out. All-in-all, Montano's Shoe Store is an excellent spot to find great service and high-quality footwear for any occasion. I highly recommend visiting them if you in Saugerties shopping.

The store has an extremely large selection of shoes and the staff is incredibly knowledgeable…read more Tony helped me find the perfect size and style of waterproof sneaker that I was looking for and insured that my feet were comfortable, despite having plantar fasciitis and wide feet.

The chubby guy behind the counter showed very little interest in helping me…read more Fortunately, the young lady behind the shop came out and I bought what I needed

I have the most awful feet! Pegasus has the an amazing selection of footwear!!! And the sales…read moreassociates are so knowledgable and helpful! Annie was so incredible and showed me fall shoes that would fit my feet best. I can't wait until I am able to put my new Taos' mary janes on!!!

Walked down a unassuming alley and found the storefront for Berkshire Running Center; a curated…read moreinventory of running gear in a surprisingly industrial chic space. I was immediately assisted by Joel, a very patient knowledgeable resource. He listened to me talk about the many ups and downs in my relationship with running; he even looked at my old running shoes while assessing me. He did thorough measurements and studied my gait; he than retreated to the store room and made a selection of the shoes he thought would be the best for me and my issues. I would recommend this store to anyone in the Berkshire area; it is above and beyond the best place to get a shoe. The Berkshire running center is truly a personalized experience UPDATE (9/2/2020) A few weeks after wearing my new running shoes the sole began falling apart, I contacted Berkshire running center and they allowed me to exchange those shoes for a completely different pair that would more satisfy my needs! I am beyond amazed with this customer service! I also once again sing the praises of Joel; if he is working you must get him to fit you for shoes!

Great service and amazing stock. Check out the sale rack: gorgeous stuff 70% off! Shopping with…read morebenefits!

Gorgeous store and great service! Super helpful owner who helped us pick out a beautiful Father's…read moreDay gift.

No cash refund! Store credit only. I can buy cheaper with free delivery and returns. I try to…read moresupport brick and mortar stores, but no more. Stay away from this one.