Overpriced an Untrustworthy.
Pittsfield Pipers was hired on two separate occasions to do repairs on my property. The first time was extensive damage from a pipe freeze. Initially things started well, there were two workers, and things were progressing fast. After three days, a different worker was sent, alone. He often arrived late and left early, and also left the property for unknown reasons four long periods throughout the day. I was unable to be present at all times, and was unaware of exact hours spent. Wok dragged on for weeks, and the final beel was excessive (around $6000) when I am doubtful the hours charged were actually put in. The second time they were hired, that same year, for a leak, the same worker was sent. A member of the family was present the entire time. He arrived late, left twice, once for over 90 minutes to "check on another job" and also performed work not authorized without asking either owner or consulting us. He was often on his phone talking to friends and joking around rather than working - and I confronted him and mentioned this to his supervisors later. He left the property at 4:30 saying he had to return the next day to finish up, but then came back 2 days later just to pick up some tools left behind (no more work to be done). He tried to invoice us for a full 9am to 5pm - 8 hours of work when he was only present for a little less than 4.5 hours - totaling over $700 for 1 leaking pipe. I challenged the bill, and while Pittsfield Pipers did adjust it, they then told me I was unwelcome as a customer. So clearly management condones and endorses their employees wasting time and padding bills, and seeing how this was done on the second visit it truly makes me wonder how many of the hours on the original pipe freeze were padded time when the worker was not present or working.
If you hire them, make sure to watch your invoice carefully and make sure someone is at the premises to verify actual hours invoiced. Not all of their workers do this, but I am not allowed to name the one I caught due to yelp policies - so the whole company gets a bad reputation as a result. read more
