I have been a client of your company for many years and have a contract for both heating and…read morecooling. I had the cooling checked in April and was told nothing was wrong. I didnt try it until the first hot day in May and it did not work. The same worker came back and said that I had a leak and he was sorry he didnt notice it at his visit. He put an order in and I got an appointment for May 24. First of all, there were some hot days and I did not have air conditioning. Now there is a weather report that it may hit 90 this coming weekend. I am 78 years old and have to contend with this upcoming weekend without air conditioning because they are not coming until May 24. I called this morning to ask for a manager to call back. I got a call back but it wasnt a manager and she said it wasnt an emergency and they were too busy to come sooner. I think it may be time for me to look for another heating and cooling company. Also, if I'm charged a fortune for the repair which should have been done back in April, I will really take my business elsewhere. Susan Zuckerman

So, our updated review. This has been a difficult relationship from the beginning. However, it…read moreseems to be improving. I manage rental properties. I don't live in them, and it's quite a drive to get there. I also operate other businesses, and I will explain why this matters. We initially paid another company to make a repair when a tenant had no heat or hot water. That company charged us over $600 to bleed air from heating lines. On Thanksgiving weekend, the same problem reoccurred. The first company would not answer the phone. I then called Four Seasons. They agreed to come out after hours, but only if we would meet the tech there to 1) Pay immediately and 2) Sign a service contract with them. Ok. I get that. So, we drove out, met the tech, waited around for the repair, which we were told was a maintenance issue. We paid just under $500 for this call. A week or so later, I had to return to the site. I noticed hot water pouring into the basement. I called Four Seasons. There was a problem with the unit they had just repaired. I was told that they were very busy, but would come out later that evening. The catch.....I had to wait there to pay them C.O.D. Wait. What? I thought that's why I signed a contract with you??? I was told that NOBODY gets billed. Everything is done C.O.D! A heated argument was had. The service manager at one point, told me that he would just refund $170 back to me, and to call someone else. I told him my situation, and how I couldn't just wait around all day at a House I don't live in. It's winter! I also told him to keep his damn $170 and just fix my heat. After some argument, he agreed to come out and to bill me. The bill was paid as promised within a day. Fast forward 2 weeks. Another call for no heat or hot water. Same unit. I called Four Seasons and was told that I needed to be there to pay C.O.D! After I invented about 20 new cuss words, I was able to convince them to bill me. They went to the house, and advised me that I needed a new heat exchanger. They made a temporary fix, and ordered the part. When the part came in, they replaced it. 6 hours later, I get a call from tenant. No heat. No hot water. This time, Four Seasons went out to repair it. I recall it took 3 Trips, and I was told it was a maintenance issue. A dirty filter to be exact. Four Seasons then returned to do the maintenance. So far so good. However, today I got the bill. I was charged for the heat exchanger, which should be covered by warranty. Summary: Four Seasons is capable of being a 5 Star company. They NEED to work on their customer service. Not every call is a deadbeat. Some of us are respectable business owners, who appreciate lasting business relationships. They seem to be working on their issues, and I will continue to use them when needed, as long as they commit to improvement. Update: Just got another bill for $334 for overtime to address the maintenance issue (dirty filter).

The best of the best!! The most responsive, the most professional, the most courteous and the most…read morepatient with explanations and details! I can't say enough good things about Kirtis and his team. He installed a full new heating system for me and the. did simple thermostat replacement....don't hesitate, you won't be disappointed! Carol

Quality work done quickly - Reynolds responded quickly to my inquiries (their web portal and…read moretraditional phone communication tools are both effective and efficient). All staff I interacted with were professional, helpful and friendly. Kirtis was able to fix a leaky pipe so quickly - very impressive. Reynolds will be my 'go-to' for any future plumbing and heating needs!

System failed on a Sunday during a heat wave. Called Monday…read moremorning, 30 minutes later a technician arrived. Within 30 minutes he had the system up and running, broken wire in the external condenser unit. Could not be more pleased

Great service and timely! Very happy with Todd and his staff, definitely recommend them for…read moreplumbing work and servicing furnace!!

From the owner: Accurate Plumbing & Heating provides plumbing, heating, and air conditioning services to the…read moreBerkshire and Western Massachusetts areas.

Our hot water heater started leaking. I called a few people to get estimates. One never returned…read morethe call. Another gave us a runaround. But when Mike called and said he would be over within 1/2 hour he was there on time. He gave me a reasonable estimate. He came within a couple of days as scheduled. 3 came, our old heater was drained, removed and a brand new unit replaced within 45 minutes. He explained the functioning of the unit and was on his way. Would call him again in an instant if needed! Bud

The best service and quality of work. Mike and his son do a great job. Keep up the great work, Mike!read more

First time using modern heating and AC. A company installed a brand new boiler with furnace oil…read moreburner. I found them to be efficient. Only two days to install the complete system. The owner loaned to me a space heater until the job was complete. I only have one request from the company to use drop cloths as not to make a mess on their future projects. The owner, Chris was in touch with me from beginning to end of the project. I appreciated that very much. The two technicians that came over to the house were very polite and helpful. Will I continue doing business with this company? Of course I will and I think you could too. I would like to keep a good relationship with this company.

We had them replace our furnace with a heat pump at our home in Longmeadow. He even helped me fill…read moreout the impossibility difficult federal and state rebate forms and we actually received a check to offset the cost. His crew was great. The whole process was the easiest repair/replacement that we have experienced in decades of home ownership.

Great service and very reasonable fee. The water heater died and with a houseful I can't thank him…read moreenough for the next day installation of a new unit.

Fast, courteous, professional. Did great work! Replaced 100 year old pipes in my 100 year old…read morehouse. Great fit and finish.