This would be 5 stars if they didn't end up price gouging for a routine maintenance visit…read more I've used them before, once for a routine service visit and once when a radiator pipe was leaking (they ended up also doing our next service on the boiler at that time). The first time they did the maintenance, they didn't drain and refill the boiler, which was always done by any previous service techs. The second time I asked them to (after they replaced the bolt on the leaking pipe) and they did. In June of this year when they came for the maintenance, I mentioned that I'd like the boiler drained/filled again. Steve starts talking about how if I want the boiler drained, there are separate charges since they are different jobs, the burner and the water. This is news to me; every reputable tech has always drained the boiler as part of the service, even when we had an oil boiler, and the charge includes both services. After spending no more than 15 min total on my boiler, I go to write a check ($125 a year ago) and he says he needs to call the office to get the price. Red flag. They did not quote me when I called, but I also had used them before for the same service and knew that if the price went up, say to $150, I would have been fine with that. He returns and says it's $325 and does this song and dance about how their costs have gone up and he's not going to charge me the $125 fee to come out. What? It would have been $450 for a 15-minute scheduled routine maintenance call? I followed up with the office a few times to get an invoice with the 2 "charges" broken out. You guessed it, a month later they have ignored the request. I try to keep my business local rather than go with the big companies. Top Mechanical gave me a great lesson on how the little guy will choose to rip you off if he feels he can get away with it. Go with the big company is the takeaway if you don't want to be ripped off.

From start to finish, this company delivered outstanding service. Their team was professional,…read moreknowledgeable, and extremely respectful of our home. They walked us through every step of the installation, answered all of our questions clearly, and explained how to use and maintain our new heating system so we can get the most out of it for years to come. The installation itself was done with great attention to detail -- they arrived on time, worked efficiently, protected our floors, and cleaned up so well it looked like they were never here. The difference in our home's comfort is incredible, and you can tell the work was done right. It's rare these days to find a company that combines fair pricing, quality craftsmanship, and exceptional customer care, but they truly delivered on all three. We highly recommend them to anyone looking for reliable heating services. We are beyond satisfied!

We have been customers of Berkshire Heating & Air Conditioning for several years, and have had very…read moregood service in the past. However, today I would like to highly commend the visit for a PM that Jayson performed. He provided a 2 1/2 hour service inspection which was extremely thorough and comprehensive. His knowledge is outstanding and his professionalism is to be noted. He answered questions so that I could understand them and he truly explained everything he was doing throughout the inspection. The company is certainly lucky to have a technician of his caliber. Vicki S.

My autistic daughter is a longtime customer of Berkshire, with an expensive plan. Her Lennox gas…read morefurnace needed a new fan motor at a Berkshire quote of $2400. There was no negotiating on that price, even mentioning the price of gas to travel to Springfield,MA from West Springfield! Seriously! We sought out a separate quote with a local company, and the job was done quickly for $1600 including the new fan ordered from Lennox. I see a big problem with Berkshire 'abusing' the trust of longtime customers who expect they are in good hands. Other people at the Hampden East complex Nassau Drive have reported dismay with Berkshire and urge customers to go elsewhere. Thought you should know. Barbara Dautrich Carol Dautrich 98 Nassau Drive Springfield, MA. 01129

We had black smoke coming out our chimney we called Cabans and Felix came out within ours to help…read moreus. He cleaned our hot water tank and oil tank up and serviced everything. I could not have asked for better service I'm so thankful for the amazing work and service provided. I will recommend to all my friends and family!'

From the owner: Caban,s Heating specializes in Residential HVAC repair, installations, emergency services, hvac…read morereplacement, thermostat repair, furnace repair, boiler repair IA products ( Indoor Air)

march 28, 2026 -- buyer beware!!! alpine heat pumps does not stand behind the products they sell…read more 18 months after purchase, major components failure of the compressor and inverter pcb board. best they could do was, we could get out there in maybe 2 weeks, why don't you try calling.....maybe they can help. alpine's representative had the nerve after it was diagnosed by another company as a known c464 failure problem with samsung to say, "well every now and then you get a bad one, but the parts are covered!" 18 months and a major failure, and we're supposed to come up with another $1,500 to $2,000 for labor and freon. so, they don't service what they sell, moreover, don't stand behind the product they recommended. not to mention that as part of mass save had to have our furnace disconnected and we are stll without heat (april 7) in half the house...tonights low expected to be 25 degrees! going on a week and half of 50% heat, not expected to maybe be repaired on the 14th. they were responsive in taking my $28,000 for the system, and now they will not respond! poor customer service! they take your money and move on! shop elsewhere, and go with company that actually services what they sell and stands behind the products they sell. oh, and they no longer sell samsung....no suprise. only 1 star, because can't give zero.

In 2024 I had Alpine Heat pump install mini-splits at my home in Worcester through Mass-Save. Jason…read morethe sales rep was very dishonest and unprofessional. He (jason) never took out a permit through the City of Worcester. I was notified by city inspector in December 2024. Additionally Jason(Alpine) charged me for four(4) mini-splits and I only recieved three(3) and one(1) condenser. Jason came to my home and I complained to him about mini-splits turn on in the off position. He(jason) stated he would put in a work request ASAP. I didnt here anything for a month until I posted a negative review with Mass-Save and BBB.Do not do business with this company! they are SHADY.

A Plus was my best option when replacing my entire central A/C. I have gotten 10 quotes and I went…read morewith A Plus because they had the best warranty 5 year parts and labor and 10 years on the unit. They also fixed my airflow problem with the old unit. Everything they installed was perfect and up to code. Overall experience was excellent and price was reasonable. I definitely would recommend them. I look forward to using them to maintain my new system.

Avoid this place. They do not troubleshoot very well, they will make you get unnecesary parts…read morerather than troubleshoot the issue first. They do not care to retain their customers, and service is sub par. If you vocie your concerns to the owner they jsut simply hang up on you. Shame, used to be a great company before the original owners sold the business. They also overcharge for their services. I am putting this review on behalf of my elderly father (not tech saavy).

Aaron at Steve's plumbing Is great getting back to you, actually returns calls promptly! courteous…read moreand helpful, great service! Installed my new gas heating system and has come right away when I needed him for other issues.

From the owner: Steve's Plumbing & Heating Co. has been serving Western Massachusetts since 1978. We are a…read morefull-service company that specializes in boiler replacements. We pride ourselves on quality craftsmanship and a common sense approach to solving each customers' plumbing and heating problems. Call us today for more information.

Nutmeg Mechanical Services replaced our air conditioning system quickly, which was a godsend in the…read morerecent heat. They were curteous, efficient and ubobtrusive. In addition, their cleanup and removal of our old system was impressively thorough. We now have a new, quiet system of more evenly dispersed coolness than what we previously had and we know that we can depend upon it.

Just got my AC and furnace replaced today. The crew was friendly, efficient, and I would highly…read morerecommend them to anyone who is looking for reliable HVAC services.

Great service and fair price. This company responded quickly to a message left to help with a…read morefurnace not working. Tech was professional had great communication and fixed the furnace and went above and beyond to get the parts needed quickly.

I had a great experience with them, my water heater was leaking and needed to be replaced. They…read moreinstalled a new one right away, hauled the old one away with No problems. I will call them again in the future if needed. Oh, and their price was the lowest after calling around. Definitely would recommend them to anyone needing any plumbing work done.

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In the 1980's we used them for annual maintenance check ups which was a joke. Two guys one old one…read moreyoung eyeballed our unit in five minutes and left charging us $50 each year for each visit. In 2026 that equates to $200 a visit We are all set. Never again