march 28, 2026 -- buyer beware!!! alpine heat pumps does not stand behind the products they sell.
18 months after purchase, major components failure of the compressor and inverter pcb board. best they could do was, we could get out there in maybe 2 weeks, why don't you try calling.....maybe they can help.
alpine's representative had the nerve after it was diagnosed by another company as a known c464 failure problem with samsung to say, "well every now and then you get a bad one, but the parts are covered!"
18 months and a major failure, and we're supposed to come up with another $1,500 to $2,000 for labor and freon.
so, they don't service what they sell, moreover, don't stand behind the product they recommended. not to mention that as part of mass save had to have our furnace disconnected and we are stll without heat (april 7) in half the house...tonights low expected to be 25 degrees! going on a week and half of 50% heat, not expected to maybe be repaired on the 14th.
they were responsive in taking my $28,000 for the system, and now they will not respond! poor customer service! they take your money and move on!
shop elsewhere, and go with company that actually services what they sell and stands behind the products they sell.
oh, and they no longer sell samsung....no suprise. only 1 star, because can't give zero. read more