We had black smoke coming out our chimney we called Cabans and Felix came out within ours to help…read moreus. He cleaned our hot water tank and oil tank up and serviced everything. I could not have asked for better service I'm so thankful for the amazing work and service provided. I will recommend to all my friends and family!'

From the owner: Caban,s Heating specializes in Residential HVAC repair, installations, emergency services, hvac…read morereplacement, thermostat repair, furnace repair, boiler repair IA products ( Indoor Air)

We paid extra to be a "Premier Customer" which supposedly would put us ahead of regular customers…read more A Tech (Jose) was here yesterday for a seasonal checkup. We had had no problems with the heat. He said we needed a capacitor so we paid an extra $110. He left and didn't flip the switch to turn the furnace back on. We didn't realize it until the heat didn't come on this morning. I called at 6:30 AM and got a call back at 7:45 AM. The heat didn't come on after flipping the switch. The best they could do was to send the same guy out between 2:00 - 3:00. I heard nothing by 3:30 so I called the office. I was told a different Tech would be out, who had two customers IN FRONT OF US! I called back at 4:00 because I hadn't heard anything. I was told he should be here by 4:30. We then called at 5:00 and was told he was on his next to last call and he would be here when that was finished. Jimmy came and took care of the problem. Jose had not only left the switch off, but he didn't turn the gas back on. Overall, except for Jimmy, it was less than a great experience the last 30 hours. I would have expected to have a Tech here before 5:30 PM today.

Absolute perfection in service. The tech, Dakota, arrived on time, was very professional, thorough…read more, knowledgeable and friendly. The prices are fair. So fair, we signed up for a service contract, something we don't normally do. We've been searching for a reliable, trustworthy company to take care of our HVAC system. We hit a homer when we went with Berkshire

Ray spent two months trying to fix an in issue with a gas forced air heating system. After several…read morevisits and changing boards nothing was fixed the furnace had to have a jumper in place on the board to at least function to put heat out. Charged an elderly woman over 3k for parts and labor and still did not correct or even have a good bead on what the issue was. I would avoid him at all costs

worked at my 77 year old mothers house. Charged her $280 was there 30 minutes to do nothing because…read morethe next day Boiler isn't working. Then he is telling her to bang on the part to get it going again and he will order a new one!! $600 next day and another almost $600 labor. Why would he not have told her to order it straight away? on the contrary he got her for more labor and let her worry if it's gonna quit? And it did!

First time using modern heating and AC. A company installed a brand new boiler with furnace oil…read moreburner. I found them to be efficient. Only two days to install the complete system. The owner loaned to me a space heater until the job was complete. I only have one request from the company to use drop cloths as not to make a mess on their future projects. The owner, Chris was in touch with me from beginning to end of the project. I appreciated that very much. The two technicians that came over to the house were very polite and helpful. Will I continue doing business with this company? Of course I will and I think you could too. I would like to keep a good relationship with this company.

We had them replace our furnace with a heat pump at our home in Longmeadow. He even helped me fill…read moreout the impossibility difficult federal and state rebate forms and we actually received a check to offset the cost. His crew was great. The whole process was the easiest repair/replacement that we have experienced in decades of home ownership.

Do NOT use them for WAP low income. All they care about is making money off putting useless hvac…read morestuff in house that did not need it. They did nothing to help me at all. All they did was screw me over and try to make money for themselves. It would have ended up costing me money to fix all the cosmetic problems they left in my house after they got what they wanted out of me. Thanks for nothing!!!!!!!!!

I just don't understand why folks don't even bother to reply to your inquiries…read more I asked for a quote from them and no one replies. Another crappy business.

I had an indirect water heating system that I was not happy with. Mike came to the house and…read moreevaluated my setup, gave me the options available to do something different and provided his own recommendation with a fair estimate for the project. He made an appointment to return in 4 working days and the job was done in one morning and it came in under his estimate. Mike kept me up to date on his schedule and did not hesitate to communicate exactly what his timing would be. It was a great experience. Highly recommend Integrity Heating and Cooling.

After moving in a new place, I called him to check out my radiators and furnace due to reviews I…read moresaw. He came out and only did something to adjust the water on the furnace, didn't look at my radiators which is where my concern was. I brought him in the bathroom to see what I was asking him to look at. He said he saw it through the vents. Never even looked at it and charged me $100. He also said he would give me a senior discount. Think I got that? I got nothing and he got $100. Don't do it. This guy is not cool. Don't know who showed up at the other reviewer's homes because it couldn't have been the same guy. I was so shocked I couldn't even speak for myself.

My central air stopped working Weds(July 3)night(of course after hours and before a holiday)…read more Called numerous HVAC companies all day today(July 5). Called this company, Not only did the owner Bill respond after hours while he was on Vaca till Tuesday, he give me great troubleshoot advice which has air conditioning running again! Highly recommend this company! Thank you so much Bill!

They (Bill) were sent through our heating contract w/columbia gas co~ He came 3 x~ I waited a total…read moreof 23 hours for this guy to come~ Never fixed the problem~ This was during the big freeze~ Every customer was worse off than us so we waited~He also showed me a photo on his phone of a customers basement ~ I find that very intrusive~ The final day he was to come put in the part i waited 3 hours for him to call and say he couldn't make it (again) Still manually restarting the boiler every 3-5 hours for heat~ He told me i should get someone else!!!!!! And i signed papers with no detail of what he did for him to get paid from the gas co ~ I would NOT recommend this service!!! I didn't even want to leave one star but i had to