We have been customers of Berkshire Heating & Air Conditioning for several years, and have had very…read moregood service in the past. However, today I would like to highly commend the visit for a PM that Jayson performed. He provided a 2 1/2 hour service inspection which was extremely thorough and comprehensive. His knowledge is outstanding and his professionalism is to be noted. He answered questions so that I could understand them and he truly explained everything he was doing throughout the inspection. The company is certainly lucky to have a technician of his caliber. Vicki S.

My autistic daughter is a longtime customer of Berkshire, with an expensive plan. Her Lennox gas…read morefurnace needed a new fan motor at a Berkshire quote of $2400. There was no negotiating on that price, even mentioning the price of gas to travel to Springfield,MA from West Springfield! Seriously! We sought out a separate quote with a local company, and the job was done quickly for $1600 including the new fan ordered from Lennox. I see a big problem with Berkshire 'abusing' the trust of longtime customers who expect they are in good hands. Other people at the Hampden East complex Nassau Drive have reported dismay with Berkshire and urge customers to go elsewhere. Thought you should know. Barbara Dautrich Carol Dautrich 98 Nassau Drive Springfield, MA. 01129

Ray spent two months trying to fix an in issue with a gas forced air heating system. After several…read morevisits and changing boards nothing was fixed the furnace had to have a jumper in place on the board to at least function to put heat out. Charged an elderly woman over 3k for parts and labor and still did not correct or even have a good bead on what the issue was. I would avoid him at all costs

worked at my 77 year old mothers house. Charged her $280 was there 30 minutes to do nothing because…read morethe next day Boiler isn't working. Then he is telling her to bang on the part to get it going again and he will order a new one!! $600 next day and another almost $600 labor. Why would he not have told her to order it straight away? on the contrary he got her for more labor and let her worry if it's gonna quit? And it did!

First time using modern heating and AC. A company installed a brand new boiler with furnace oil…read moreburner. I found them to be efficient. Only two days to install the complete system. The owner loaned to me a space heater until the job was complete. I only have one request from the company to use drop cloths as not to make a mess on their future projects. The owner, Chris was in touch with me from beginning to end of the project. I appreciated that very much. The two technicians that came over to the house were very polite and helpful. Will I continue doing business with this company? Of course I will and I think you could too. I would like to keep a good relationship with this company.

We had them replace our furnace with a heat pump at our home in Longmeadow. He even helped me fill…read moreout the impossibility difficult federal and state rebate forms and we actually received a check to offset the cost. His crew was great. The whole process was the easiest repair/replacement that we have experienced in decades of home ownership.

Do NOT use them for WAP low income. All they care about is making money off putting useless hvac…read morestuff in house that did not need it. They did nothing to help me at all. All they did was screw me over and try to make money for themselves. It would have ended up costing me money to fix all the cosmetic problems they left in my house after they got what they wanted out of me. Thanks for nothing!!!!!!!!!

I just don't understand why folks don't even bother to reply to your inquiries…read more I asked for a quote from them and no one replies. Another crappy business.

I just had a wonderful experience with Mike at Integrity Heating and Cooling. It has been freezing…read morecold outside, and my heating system picked this moment to go wrong. I have an old style radiator heating system that suddenly just went last night. It happened very late so out of despair I called Integrity almost at 11pm without much hope. But my phone got picked up. It was Mike. He asked me briefly what was the matter and asked me for the address. He promised to come as early as he could because he also had several jobs lining up for him to take care of. We texted each other. Early this morning, he was on his way. It turned out the water level was very low. So he did his magic and voila, just within an hour, he texted me and said it got fixed. Amazingly the heat came back on. He also suggested that the boiler needs some maintenance work. His service charge is also very reasonable. So we will invite him to do the regular maintenance for us. Mike is such a wonderful person, very professional, very courteous and thoughtful. I would recommend Integrity and Mike.

After moving in a new place, I called him to check out my radiators and furnace due to reviews I…read moresaw. He came out and only did something to adjust the water on the furnace, didn't look at my radiators which is where my concern was. I brought him in the bathroom to see what I was asking him to look at. He said he saw it through the vents. Never even looked at it and charged me $100. He also said he would give me a senior discount. Think I got that? I got nothing and he got $100. Don't do it. This guy is not cool. Don't know who showed up at the other reviewer's homes because it couldn't have been the same guy. I was so shocked I couldn't even speak for myself.