march 28, 2026 -- buyer beware!!! alpine heat pumps does not stand behind the products they sell…read more 18 months after purchase, major components failure of the compressor and inverter pcb board. best they could do was, we could get out there in maybe 2 weeks, why don't you try calling.....maybe they can help. alpine's representative had the nerve after it was diagnosed by another company as a known c464 failure problem with samsung to say, "well every now and then you get a bad one, but the parts are covered!" 18 months and a major failure, and we're supposed to come up with another $1,500 to $2,000 for labor and freon. so, they don't service what they sell, moreover, don't stand behind the product they recommended. not to mention that as part of mass save had to have our furnace disconnected and we are stll without heat (april 7) in half the house...tonights low expected to be 25 degrees! going on a week and half of 50% heat, not expected to maybe be repaired on the 14th. they were responsive in taking my $28,000 for the system, and now they will not respond! poor customer service! they take your money and move on! shop elsewhere, and go with company that actually services what they sell and stands behind the products they sell. oh, and they no longer sell samsung....no suprise. only 1 star, because can't give zero.

In 2024 I had Alpine Heat pump install mini-splits at my home in Worcester through Mass-Save. Jason…read morethe sales rep was very dishonest and unprofessional. He (jason) never took out a permit through the City of Worcester. I was notified by city inspector in December 2024. Additionally Jason(Alpine) charged me for four(4) mini-splits and I only recieved three(3) and one(1) condenser. Jason came to my home and I complained to him about mini-splits turn on in the off position. He(jason) stated he would put in a work request ASAP. I didnt here anything for a month until I posted a negative review with Mass-Save and BBB.Do not do business with this company! they are SHADY.

These folks are part of PayLessForOil.com. They claim to have great customer service, but once…read moresomething goes wrong, they point the finger at the customer. A week ago, Paylessforoil.com made a delivery at my house and damaged the hose bib which is located right next to my oil fill pipe. This caused water to gush from the broken pipe outside my house and flow down into my basement, causing a pretty significant flood with ankle deep water in parts of the basement. We have tons of things that were damaged by the water and Lisa has been cleaning stuff out of the basement since so we can throw it away. Hopefully our washer and dryer are ok as it's hard to tell if anything was wet and may cause issues down the road. I've been trying to work with them for a week, but have had little success in talking to anyone other than the receptionist and office manager. I keep being told that the photos and video we sent (of the driver's hose getting snagged on something and then he pulls on it) were forwarded to "management" but whomever they are cannot be bother to call me, I guess. We've been a customer of Paylessforoil.com for 13 years and this is how they are treating us. Only after threatening a small claims suit did the president of the company get back to me. Sent an email, couldn't be bother to call. He essentially told me to pound sand and terminated our account. All of this could have likely been resolved with a simple phone call.

had a clear path to the fill pipe and the DRIVER said there was no path. never delivered my oil…read morewhen needed. terrible service

Simply the best. I needed my boiler replaced and caught Gary at the right time as I'm in the…read moreBoston area which is not where he typically works, but we chatted and he agreed to drive to my house. I knew of his reputation from a heating help board I had been on in the past and knew he was the guy I wanted for my install. When Gary says he'll be there at 7am you better believe him. He showed up on time and went right to work. His lead plumber came shortly after and drove what I'd call a mobile plumbing shop. These guys don't mess around, they had every tool and fitting imaginable and I couldn't have been more impressed, except for the fact they were heads down all business the whole time they were here. Gary was here from 7am to 6:30pm and spent the time to make sure everything was perfect and that I knew all of the features available before he left. The quality of the work was beyond impressive and we couldn't be happier! Btw, the boiler is a Viessmann and it's awesome, I can monitor it from my phone and on a recent trip I was able to lower the domestic hot water while we were away which saved us gas.

Wilson Services come by for two jobs in the past month, replacing a hot water heater and updating a…read morepart of the heating system. The crew did an excellent job in both cases. Definitely a cut above the competition.

Jeff and his crew (Nick and Clint) did an awesome job insulating my old house. They really put in 4…read morehuge days of effort crawling all over the place blowing insulation in and closing up every leak in the house. Even their manager, Tyler, showed up and went to work. They were diligent in being as neat as possible and careful to not damage anything (there is a lot of stuff all over my house). I would highly recommend. Hard working and skilled.

Installed (2) Mitsubishi Mini-Splits and outdoor Condenser Unit... Entire install (and Homeowner…read moreTutorial) completed in ONE day... Workers were very professional and hard workers - we appreciate their knowledge and good work ethics... thank you very much!!!

We had black smoke coming out our chimney we called Cabans and Felix came out within ours to help…read moreus. He cleaned our hot water tank and oil tank up and serviced everything. I could not have asked for better service I'm so thankful for the amazing work and service provided. I will recommend to all my friends and family!'

From the owner: Caban,s Heating specializes in Residential HVAC repair, installations, emergency services, hvac…read morereplacement, thermostat repair, furnace repair, boiler repair IA products ( Indoor Air)

They Installed a new gas furnace we converted from oil to gas seven years ago we pick Baystate…read morecomfort heating because James was great and nice They weren't the highest they weren't the lowest he was neat and clean an installation I would give them four stars on installation but seven years later I called on December 20 for a service call because my pressure relief valve and expansion tank had a leak1/2 gal of water a day I back three times Trying to get A normal service appointment They had no curb decency no Courtesy return calls I know we can't service or when they could get to us so I had to go somewhere else on Jan 12 So an installation and give them four stars but on service well best of luck

Had a scare last night with the carbon monoxide detectors going off. We had Columbia Gas come out…read moreand they said it was probably the boiler or some sort of venting issue. We left for the night and called Baystate Comfort this morning (between 7am- 8am). James was at our home between 8:30-9am!! He was able to repair the issue, but warned us that our furnace is on borrowed time. He was very knowledgeable while explaining the process of a replacement and how it would benefit our home. He also was patient answering all of our questions about other options (routine maintenance, duct tape, prayers, etc :). In the end, he will be sending us a quote for a new furnace and hot water heater in one system, and we are working on setting up a game to pay for it. Thank you, James, for making us feel as ease with the no more carbon monoxide and moving forward with a new system!

If I could give negative stars, unfortunately I would. After dealing with issues with my furnace in…read more20degree weather I was told to call Reidy Heating & Cooling due to a recall issue. Unfortunately, I had the wrong company But I was unaware. However, instead of them explaining that to me, they were beyond rude. I was very nervous due to the fact that I have three young children, one of which who has sickle cell disease and can go into a crisis at any moment leading us into the hospital for God knows how long. Instead of dealing with empathy and common human courtesy And explaining to me, they were not the ones to fix it, they treated me with complete disregard and disrespect. I understand and I'm not having the capacity to come and view it or fix it, especially with the part not belonging to them. However, they made me feel more than less than. They made me feel stupid and little. Their business etiquette was very subpar. I hope none of their children ever have to deal with the issues That my son has to deal with. The The receptionist was beyond rude and let it be known that I was interrupting her afternoon. And the owner was a complete jerk who told me he had a solution and then hung up in my face. Even if they provided exceptional work, their customer service was in the trash. Since I couldn't explain to them how hurtful they were on the phone, I guess a review online is the only way to do it. I'm not one for negativity, especially spreading it around however, this business does not deserve a positive from me. The most positive thing I could walk away with is not having these people in my home.

They do not service the citizens of Palmer area. But they do go to Ludlow, Wilbraham and…read moreBelchertown. Very disappointed, but I understand they have boundries.

I have been using this Co. for a few years. I ordered 100 gallons of oil April 25th, the procedure…read moreis as follows you call in the order, you pay by credit card. They deliver the oil within a few days and there is a delivery fee of 5.00$. So the oil bill is paid before the oil gets delivered. Today got home saw another oil ticket, odd, read it 119.7 gallons of oil delivered with a bill. never ordered this oil. this is hugely expensive and a huge hardship for me and so stressful.I am so careful with my limited income. I called the Co. at 4:45pm they are open until 5:30 got the voicemail left several messages.Left emails. The emergency on call person thought it was funny she told me she could send a tech out to my home for 95$. this is I thing so wrong and completely unfair.

terrible they came to install a new tank then tryed to upsell me just another sleezy company they…read moredeserve there reviews

H&D have replaced my aging oil furnace and air conditioning, as well as a new water heater most…read morerecently. I have their service plan, and for a reasonable price they come out and take care of the HVAC components on a regular basis. The technicians have always been straightforward with me, and I've had zero problems with everything except a whole-house humidifier, which needed to be replaced and re-routing of the drain hose, and they stuck with the problem until it was taken care of. They've always been responsive, and have a collection of great techs who are polite, respectful of property, and friendly. I would recommend them for sure.

In January they shut off my furnace claiming it was unsafe. I called to say I wanted it restarted…read moreand they said they wouldn't. They turned off the gas to it and claimed they hadn't. Tried to sell me a new one. I had another firm came by, discovered Hurley had also disconnected some wires internally so I couldn't restart it. Other company ran a combustion test which showed it was safe and actually over 90% efficient Terrible to shut me off in January when the temps were in the single digits By the way, the honest company that solved my problem was Countywide out of Westfield.

First time using modern heating and AC. A company installed a brand new boiler with furnace oil…read moreburner. I found them to be efficient. Only two days to install the complete system. The owner loaned to me a space heater until the job was complete. I only have one request from the company to use drop cloths as not to make a mess on their future projects. The owner, Chris was in touch with me from beginning to end of the project. I appreciated that very much. The two technicians that came over to the house were very polite and helpful. Will I continue doing business with this company? Of course I will and I think you could too. I would like to keep a good relationship with this company.

We had them replace our furnace with a heat pump at our home in Longmeadow. He even helped me fill…read moreout the impossibility difficult federal and state rebate forms and we actually received a check to offset the cost. His crew was great. The whole process was the easiest repair/replacement that we have experienced in decades of home ownership.