These folks are part of PayLessForOil.com. They claim to have great customer service, but once something goes wrong, they point the finger at the customer. A week ago, Paylessforoil.com made a delivery at my house and damaged the hose bib which is located right next to my oil fill pipe. This caused water to gush from the broken pipe outside my house and flow down into my basement, causing a pretty significant flood with ankle deep water in parts of the basement. We have tons of things that were damaged by the water and Lisa has been cleaning stuff out of the basement since so we can throw it away. Hopefully our washer and dryer are ok as it's hard to tell if anything was wet and may cause issues down the road. I've been trying to work with them for a week, but have had little success in talking to anyone other than the receptionist and office manager. I keep being told that the photos and video we sent (of the driver's hose getting snagged on something and then he pulls on it) were forwarded to "management" but whomever they are cannot be bother to call me, I guess. We've been a customer of Paylessforoil.com for 13 years and this is how they are treating us. Only after threatening a small claims suit did the president of the company get back to me. Sent an email, couldn't be bother to call. He essentially told me to pound sand and terminated our account. All of this could have likely been resolved with a simple phone call. read more

4 Mar 25, 0800, called in for "no heat". Pleasant, knowledgeable human lady answered in 2nd ring. She said service person would arrive today, and would text before arrival. Service person arrived at about 0930. Replaced inop component. "Out the door" by about 10:00. Maybe I got lucky. What kind of a company responds that quickly? I may have the answer...a really well staffed, responsive, well trained company. My heating system is oil...but I have to assume similar responses to other systems. Don't waste your time "looking around"...try these guys. read more

had a clear path to the fill pipe and the DRIVER said there was no path. never delivered my oil when needed. terrible service

I personally fixed via (You Tube) what there tech screwed up!!! my fee $0 there fee $600!!! Will never call them again FYI they run under the "Pay Less For Oil umbrella". I will also be looking for a new Oil Provider!!! Not happy in Chicopee read more

We scheduled an estimate to convert our home from oil to natural gas. The appointment was scheduled on 8/10. They had a long lead time, so our appointment was not until 9/5. So on the morning of 9/4 I called to confirm, which they did. Then at about 4pm that day they called and left me a voicemail saying they needed to cancel indefinitely because they are now no longer doing oil to gas conversions. I now am set back about 3 weeks since that was how long I had to wait for this appointment to come. read more

I needed to get my oil tank in the basement, from being an outside tank. Fuels services came out and explained my options and provided a very competitive price. We scheduled a date for the install and the entire job was completed in about half the time I was anticipating. The workers were polite and clean. They made sure to answer my questions before leaving as well. I am Project Manager for a construction company and I deal with a LOT of different trades. I would highly recommend Fuel Services for whatever you need, from fuel delivery to an oil tank installation. read more

I have been a customer for over 20 years. Josh who is at the helm has always served us so well with prompt efficient service. I consider this company to be a partner. Thank you for the many years of top notch service. read more

I agree with all of what Jack B from Wilbraham, MA says. We have been customers for a while and called with an emergency repair for plumbing. Pretty sure they did NOT want to do the work. The last plumbing job that was done was terrible but thought we would try again. They said no one was available until Friday....we called on Monday. They also installed our heating system. Messy and unclean work. Sharp areas around the system. Find someone else. Overpriced also. Workers smoke and stink up your house too. read more

I highly recommend this local and family owned business, we just bought a house a month ago with our own propane tank. Pricing propane this company had the cheapest and the customer service was at the highest level possible. Delivery occurred quickly after my call and a credit check. After having a security system installed, our heat was somehow affected and stopped working because of this. Even after just having the one delivery of propane, they sent an emergency worker very quickly on a Saturday night to fix the issue and restore our heat on a pretty cold winter evening. They just secured a long term customer here. I was impressed by the quality of both services. Can't give them enough praise. read more

New customers, beware. When this company schedules to meet you at your home to determine your special needs, they will give you a date ("approximately" a MONTH after you call.) and a time (usually a two hour window, 10:00-12:00). But according to Peter, their propane manager, the time is only "approximate". They may show up an hour or more early or an hour or more late. So plan on wasting your entire day, because you'll never know when they will actually show up. Oh, and then of course it's your fault for not being there when they show up, but they'll call to reschedule (next month?). They must be very busy, because they made no effort to accommodate me as a new customer. This was my experience. read more

So now a couple years after install the heat pump is not working and the AC at the end of this was working poor. Had someone else come look at it and they found the refrigerant is leaking. The tech stated the refrigerant should never leak, especially a couple seasons after install. Called fuel services to see if they would like to come fix the problem. Nope out of warranty. They can't even install they system properly and stand behind that. Please save yourself aggravation and find someone else. read more

Awful, awful, awful, AWFUL. I give high marks for the technicians/servicemen but that's it. It is a miserable outfit to try and do business with. The one and only reason I have is because I'm a tenant and the property owner uses them. They are rude, they are pushy--their phone calls are unrelenting and the scads of paperwork sent, ridiculous--they are disorganized, and, at best, EVERYTHING is on their terms; customer be damned. Their so-called office manager? If you really want to be talked over and bossed around, to each his own! And they are certainly not the cheapest as they like to boast. Their current rate is $2.24 and the first/only other company I contacted was at $2.20) With plenty of other choices here in the Valley, most of them far more established, I say avoid them like the plague. And I agree with Jack B., homey-shmomey. read more

Fuel services and pay less for oil are the same exact thing. I know this for a fact as someone close to me used to work for them. They have their prices listed online $2.44 for Payless, $2.69 for fuel services and just charged me $2.79. Also, when I called them to order oil they answered "ssi oil". Why change your name so many times if you run a good legitimate company? read more

While Fuel Services may appear to be a friendly and homey type company my experience was far different and I would suggest people look around before signing with them. I called for an evaluation to install some equipment so they sent out a technician to start the process, he had to report back and get pricing later from the VP because they didn't have set prices, rather odd because the next company I called priced it while he was standing in my driveway, normally they have set rates for parts and labor. The technician said the VP handled all prices and repeatedly spoke of the VP as if he were a demigod, which made me curious from the start. He made several statements that indicated he was more interested in not offending the VP or crossing his authority then he was to doing the job, it was odd because he kept stressing it. Dedication to the job is one thing but this bordered on worship. They knew this was holding up my moving process so I waited a couple of days and called to see if they had completed the pricing, it took the receptionist about 5 minutes to identify who I was. Interesting because the name and address should have done it but that wasn't the case. After a few minutes she said "Oh yes...., I know who YOU are now, please wait". Interesting, they identified me and made it sound as if I were on some type of list. She then informed me the VP hadn't done the quote yet and it could be a while so I asked to speak with him. At first he wasn't in the office but that quickly changed to "he's on another line and busy". Okay, so it now sounds as if he has not done it or is not going to quote this job. I never did end up speaking with him, never got a quote and no one ever called me back, it became apparent this company has developed a clique and only deals with certain individuals they select. The technician coming out to evaluate the labor and materials was actually evaluating me and not the job. All I can say after the limited dealing with them and the unreachable VP is that I am better off without them. From the start I had a hint of something being off with the range of offbeat questions he posed and then when I asked the tech about some pricing and charging for propane which was not used pertaining to empty tanks (something which happened to my mother a few years ago), he said "oh that's old practice that we're trying to get away from." Did I hear that right...? Did he just say Trying to get away from? Well if you're trying to stop overcharging for something you don't supply why don't you simply stop doing it, why would you have to try? Clearly with no standardized pricing and the lack of the VP's professionalism I am better off without them and the clique attitude they projected. Another company was glad to come out and has completed the job with standardized prices and rates in a very friendly manner without any arrogance. With the way it was handled or I should say NOT handled I can only assume the company is subject to pleasing the VP before the customer with the customer viewed as optional, certainly not a priority. Do as you will but Caveat Emptor. read more

We had been happy with "Fuel Services" for well over a decade, 2 years ago the control box on our oil burner required replacement - purchased the new control box from them (including labor of course) for approx. $800.00 (keep in mind our last oil burner & control box remained operational for 20-ish years) - after dishing out the $800.00, a year and ONE MONTH later the control box REQUIRED REPLACEMENT once again and were told by Fuel Services that the warranty expired (warranty was guaranteed for a one year period) - so we were FORCED to pay yet another $800.00 to them for ANOTHER control box replacement a mere "13 months" later. So, within 2 years and ONE MONTH, we had to pay for TWO control boxes with a total cost of $1,600 (pretty certain their "parts" are refurbished from replacement parts removed from other customers' oil burners) - to boot, the tech left with our "alleged" inoperable control box - (it's owned by us, we paid frigging $800 for it 13 months prior, they had NO right to leave with OUR property) - after calling customer service to FIRSTLY complain about the lack of warranty and paying TWO consecutive years for the same part, we then asked for our "part" to be returned so we could try to re-coup the replacement price from the "manufacturer of the part" - the service manager replied that the tech "likely" THREW OUT that part (for which we paid a frigging $800.00 - uh, TWO years in a row - guessing they sold and installed it at another customer site - or at the very least, cashed it in for scrap metal) - consequently, we had NO recourse for the "alleged" defective part replacement by the manufacturer since we now had no "defective" part to return to them. We swiftly found a new home heating oil supplier/burner service company (being PIONEER VALLEY OIL) and have saved a small fortune due to their considerable and constant lower fuel oil price combined with a VERY low annual maintenance oil burner cleaning/service charge................We'll NEVER use "Fuel Services" again and have shared our nightmare with many others to discourage them from the thought of buying fuel or services from "FUEL SERVICES"!!!!!!!!!!!!!! read more