We had central air but we have a sunroom that is mostly windows. The room gets extremely hot in…read moresummer even with shades down. The room has ac ducts but the central unit works really hard to cool house. most of the time the sunroom heats up the house. Diamond comfort put a minisplit in Sunroom. I think it is really efficient. Only because the big central unit only comes on at a certain temp. It's like now that the sunroom is cooled the bigger one is not on as much. Diamond did a great job handling everything from install to paperwork. I am very happy with this unit.

Several years ago, we engaged Diamond Comfort to install 2 mini-spilts in our home. They did a…read moregreat job and handled all of the paperwork for the various rebates available to us. We have since moved, and in the new house we have two pre-existing mini-splits, whose last service was unknown. I called Diamond Comfort to come out and service the units. The technician (Aleisha) was prompt and efficient. She asked a few questions about how the units had been operating to ensure she addressed our concerns, and performed the maintenance, giving us peace of mind for the winter. She also cleaned up, leaving no trace of any equipment or cleaning supplies. We highly recommend Diamond Comfort for installation and servicing.

I had the pleasure to work with James (Baystate Comfort Heating and Cooling) this past February. My…read morefurnace went down on a Saturday night, we found the house cooler than normal the next morning he came out diagnosed the problem on Sunday. BSCHC was the only organization which answered my call, he arrive in 2 hours, evaluated the problem as a cracked heat exchanger. James explained my options he ordered the equipment on Monday and had us up and running by Wednesday. I originally chose BSCH because of his sense of urgency with regard to my problem but when I compared pricing I found I received top quality equipment professionally installed for a very cost effective price. James is professional, knowledge and friendly, his work is meticulous. He cleaned the work area like he never was there. (Never had a contractor clean up after themselves this well) I recommend BSCHC to all my friends and family for all their heating and air conditioning needs! Nick V. - South Hadley, MA

They Installed a new gas furnace we converted from oil to gas seven years ago we pick Baystate…read morecomfort heating because James was great and nice They weren't the highest they weren't the lowest he was neat and clean an installation I would give them four stars on installation but seven years later I called on December 20 for a service call because my pressure relief valve and expansion tank had a leak1/2 gal of water a day I back three times Trying to get A normal service appointment They had no curb decency no Courtesy return calls I know we can't service or when they could get to us so I had to go somewhere else on Jan 12 So an installation and give them four stars but on service well best of luck

Excellent customer service, very professional, and prompt. They came to my rescue when encountering…read morean emergency of waking up to no heat. The owner is also very friendly. I'm using them again. Update: I'm using today as well. We woke up to no heat or hot water. I contacted company and owner has someone enroute now. I'm completely pleased with is company. We will be using for our Church property as well. Very workable.

They actually did a very good jod installing our AC sevetal yrs ago. The pronlems came when it time…read morefor servicing\maintenance etc. They would constantly either be a no-show or come on the wrong date. No matter how many times I stayed with him on that it just became so obvious that they just have not got that part of their business together. Unfortunately I had to fire them and just went with the people that did our normal heating cleaning. Really unfortunate

Predictably, on one of the hottest days of the year, my A/C conked out. I tried calling all of the…read more"billboard" brands, who were happy to take my information and said they could come the same day, only to later call and say they were booked out for a week. Enter Tim from Hometown. I called to request an air conditioning repair, and he squeezed me in between other service appointments that same day! Within minutes, he had the problem (a faulty capacitor) diagnosed, a new part in, and was on his way! The pricing was fair and transparent and amazing for same-day service. I highly recommend going with a local, fully-integrated provider like Tim if you want reliable, efficient, friendly, and accommodating service. Thanks again, Tim!

I wanted to install central AC in a 1950's ranch with a 1970's addition. Hot water baseboard which…read moremeant an expensive option for central air and so the decision was to go with Mini-split/Heat pump. And two types - ducted in main house and wall mount in addition. After several quotes from several providers, Matt at Hometown had not only the most cost-effective quote by a mile, he was more than patient and understanding in dealing with some family issues causing many delays in making the decision to proceed. 2025 changes to regulations meant getting contracts signed by year-end 2024 and once decision made, Matt was extremely prompt in getting all done so that it hit 2024 regs. Work began in early Jan 2025. Matt and his partner Dave were prompt, timely, professional and neat! Workspace always broom swept each day of the 5-day job. When a mid-course correction to installation occurred, Matt was more than accommodating in making the change with no impact on budget. Inspector came today and commented on the quality installation. Matt and Dave took the time to explain what they are doing and answered all questions. Matt handled all regarding application with State and any Federal potential for rebates. These guys provide a quality product, excellent service and reasonable prices. I highly recommend them!

I love these guys! The first job they did was put a new bathroom in my basement. The second job was…read moreto connect my ice maker in the freezer. They're sweet, knowledgeable, responsive, and just really nice guys. I'd call them first if I had a plumbing job.

Chad Gingras and his assistant, Jason, are two extremely knowledgeable and competent plumbers…read more Initially we had a situation where our 12 year old Bosch combi-furnace decided to no longer produce hot water both for heat and domestic water. Jason worked diligently with the Bosch tech advisor and while listening to their conversation trying to solve the problems we all came to the same conclusion that the costs of replacing major components would be ill advised and another route would have to be taken. After talking with Chad we realized it would be best and more cost effective to replace the unit with a current model of the same Bosch furnace. The order was placed and received Friday morning early and Jason and Chad were promptly on site to begin the swap/installation of the new furnace. Their professionalism and efficiency was well appreciated. The minor problems they ran into in making the swap were quickly resolved and in the end they effectively had the furnace up and running with much appreciation from us. We highly recommend them and will definitely use them again for any future work that might be needed.

Great service and fair price. This company responded quickly to a message left to help with a…read morefurnace not working. Tech was professional had great communication and fixed the furnace and went above and beyond to get the parts needed quickly.

I had a great experience with them, my water heater was leaking and needed to be replaced. They…read moreinstalled a new one right away, hauled the old one away with No problems. I will call them again in the future if needed. Oh, and their price was the lowest after calling around. Definitely would recommend them to anyone needing any plumbing work done.

My hydronic baseboard furnace's pressure reducing valve sprang a leak and Danny got me an…read moreappointment within 2 days. He was able to finish the job within 90 minutes when he came. Great service and friendly guy.

Excellent with the call back. Excellent price. Excellent workmanship. Professional business…read more This owner and his company where spot on with the price and professionalism They did not upsell me or price gauge me . They can right out when they said they would . Went right to work and did the work professionally and properly. Another company tried to charge me 400 more then this company. I'm a firefighter from massive and I know what things cost . I highly recommend you use this company for there good work and professional business ! There honesty with there pricing goes a long way. To often people go with one price and they are paying way to much for the job being done. This coming is honest and fair. Hands down they did a great job and are a five star business !

Avoid this business at all costs! They use deceptive hidden fees and bait-and-switch pricing. Avoid…read morethis business at all costs! They use deceptive hidden fees and bait-and-switch pricing. On July 9 2026, I had a terrible experience with Alvin's Plumbing and Heating LLC. Before scheduling, I called to ask about their diagnostic fees to estimate a under-sink filter leak repair. A representative told me it would cost $60 to send a technician, who would then give me a price estimate. However, when the technicians arrived, they never mentioned a hidden baseline fee of $195 just to touch the plumbing. One technician immediately began working without providing an upfront estimate. He cut one inch of a small 1/4" plastic pipe, which fixed the leak. When I asked for the total, he revealed the $195 charge. I was outraged by this hidden fee. Since he was already there, I asked about replacing a bathroom faucet. I explicitly asked if the $195 would be separate or if it would roll into the cost of the new job. They told me, "No, the $195 is going to roll into the cost of the additional job." The office quoted a total price of $225. I agreed to this. After the work was done, they wanted charge my credit card $420 ($195 + $225), completely going back on their word. I requested the manager's number to dispute this overcharge, but the owner refused to honor the agreed upon price. Despite multiple phone calls, I have not received a refund. This company uses misleading sales tactics, hides fees until the work is done, and takes advantage of old citizens. I am submitting an official complaint with Better Business Bureau