march 28, 2026 -- buyer beware!!! alpine heat pumps does not stand behind the products they sell…read more 18 months after purchase, major components failure of the compressor and inverter pcb board. best they could do was, we could get out there in maybe 2 weeks, why don't you try calling.....maybe they can help. alpine's representative had the nerve after it was diagnosed by another company as a known c464 failure problem with samsung to say, "well every now and then you get a bad one, but the parts are covered!" 18 months and a major failure, and we're supposed to come up with another $1,500 to $2,000 for labor and freon. so, they don't service what they sell, moreover, don't stand behind the product they recommended. not to mention that as part of mass save had to have our furnace disconnected and we are stll without heat (april 7) in half the house...tonights low expected to be 25 degrees! going on a week and half of 50% heat, not expected to maybe be repaired on the 14th. they were responsive in taking my $28,000 for the system, and now they will not respond! poor customer service! they take your money and move on! shop elsewhere, and go with company that actually services what they sell and stands behind the products they sell. oh, and they no longer sell samsung....no suprise. only 1 star, because can't give zero.

In 2024 I had Alpine Heat pump install mini-splits at my home in Worcester through Mass-Save. Jason…read morethe sales rep was very dishonest and unprofessional. He (jason) never took out a permit through the City of Worcester. I was notified by city inspector in December 2024. Additionally Jason(Alpine) charged me for four(4) mini-splits and I only recieved three(3) and one(1) condenser. Jason came to my home and I complained to him about mini-splits turn on in the off position. He(jason) stated he would put in a work request ASAP. I didnt here anything for a month until I posted a negative review with Mass-Save and BBB.Do not do business with this company! they are SHADY.

First time using modern heating and AC. A company installed a brand new boiler with furnace oil…read moreburner. I found them to be efficient. Only two days to install the complete system. The owner loaned to me a space heater until the job was complete. I only have one request from the company to use drop cloths as not to make a mess on their future projects. The owner, Chris was in touch with me from beginning to end of the project. I appreciated that very much. The two technicians that came over to the house were very polite and helpful. Will I continue doing business with this company? Of course I will and I think you could too. I would like to keep a good relationship with this company.

We had them replace our furnace with a heat pump at our home in Longmeadow. He even helped me fill…read moreout the impossibility difficult federal and state rebate forms and we actually received a check to offset the cost. His crew was great. The whole process was the easiest repair/replacement that we have experienced in decades of home ownership.

Didn't actually use their services. However response was very fast and an early appointment was…read morearranged. Follow up messaging and phone was very efficient. Long story but had to cancel. Would contact in future if the need arises.

These guys were great. Did the job with less than a days notice and the price was the best I found…read morein town. Work came out just as expected.

We paid extra to be a "Premier Customer" which supposedly would put us ahead of regular customers…read more A Tech (Jose) was here yesterday for a seasonal checkup. We had had no problems with the heat. He said we needed a capacitor so we paid an extra $110. He left and didn't flip the switch to turn the furnace back on. We didn't realize it until the heat didn't come on this morning. I called at 6:30 AM and got a call back at 7:45 AM. The heat didn't come on after flipping the switch. The best they could do was to send the same guy out between 2:00 - 3:00. I heard nothing by 3:30 so I called the office. I was told a different Tech would be out, who had two customers IN FRONT OF US! I called back at 4:00 because I hadn't heard anything. I was told he should be here by 4:30. We then called at 5:00 and was told he was on his next to last call and he would be here when that was finished. Jimmy came and took care of the problem. Jose had not only left the switch off, but he didn't turn the gas back on. Overall, except for Jimmy, it was less than a great experience the last 30 hours. I would have expected to have a Tech here before 5:30 PM today.

Absolute perfection in service. The tech, Dakota, arrived on time, was very professional, thorough…read more, knowledgeable and friendly. The prices are fair. So fair, we signed up for a service contract, something we don't normally do. We've been searching for a reliable, trustworthy company to take care of our HVAC system. We hit a homer when we went with Berkshire

If you are looking for your repair man to go to the wrong house , show up late , and come…read morecompletely unprepared for the job at hand then search no more. Now , I could understand if we didn't tell the intake person at their business what exact repair we needed and what size pipe we would require , but we did , and yet they were unable to do the repair and told us they could not return for weeks to do the repair. They also threw out there that we should be thankful as they were doing us a favor.? I will say the repairman was super nice and clearly just an innocent party in this unprofessional train wreck. I'm not an HVAC specialist but I do know enough to know that it doesn't take 3 weeks to get a small common sized pipe in their possession to do a minimal repair. Our correspondence was with Jason , who we believe is the owners brother. He was beyond rude, disrespectful and down right horrible Just do yourself a favor and pass.

Great experience with A Plus HVAC! We got 5 quotes for a complete gas furnace and central a/c…read morereplacement. We ended up choosing A Plus - and we're happy we did. From the owners on through the tech/install crew, everyone was professional and friendly. They did a great job - including a special request for a framed platform for the a/c. It came out great. Also, everything was cleaned up at the end. They explained everything, patiently answered all our questions and helped us every step of the way: including the MassSave HEAT program and even processing our MassSave rebates.

Simply the best. I needed my boiler replaced and caught Gary at the right time as I'm in the…read moreBoston area which is not where he typically works, but we chatted and he agreed to drive to my house. I knew of his reputation from a heating help board I had been on in the past and knew he was the guy I wanted for my install. When Gary says he'll be there at 7am you better believe him. He showed up on time and went right to work. His lead plumber came shortly after and drove what I'd call a mobile plumbing shop. These guys don't mess around, they had every tool and fitting imaginable and I couldn't have been more impressed, except for the fact they were heads down all business the whole time they were here. Gary was here from 7am to 6:30pm and spent the time to make sure everything was perfect and that I knew all of the features available before he left. The quality of the work was beyond impressive and we couldn't be happier! Btw, the boiler is a Viessmann and it's awesome, I can monitor it from my phone and on a recent trip I was able to lower the domestic hot water while we were away which saved us gas.

I asked for a quote which was $6000 ( yes, you read that correctly ) more than the other quotes I…read morereceived . When I asked for explanation/clarification I was shut down by Gary Wilson who was angry, indignant and frankly , rude . I went with another company who was friendly, efficient, more knowledgeable, stable, with a long track record of great customer service . By the looks of it , he ( Gary ) tries to discredit any reviews of his business that are not glowing . Beware of this business .

They Installed a new gas furnace we converted from oil to gas seven years ago we pick Baystate…read morecomfort heating because James was great and nice They weren't the highest they weren't the lowest he was neat and clean an installation I would give them four stars on installation but seven years later I called on December 20 for a service call because my pressure relief valve and expansion tank had a leak1/2 gal of water a day I back three times Trying to get A normal service appointment They had no curb decency no Courtesy return calls I know we can't service or when they could get to us so I had to go somewhere else on Jan 12 So an installation and give them four stars but on service well best of luck

Had a scare last night with the carbon monoxide detectors going off. We had Columbia Gas come out…read moreand they said it was probably the boiler or some sort of venting issue. We left for the night and called Baystate Comfort this morning (between 7am- 8am). James was at our home between 8:30-9am!! He was able to repair the issue, but warned us that our furnace is on borrowed time. He was very knowledgeable while explaining the process of a replacement and how it would benefit our home. He also was patient answering all of our questions about other options (routine maintenance, duct tape, prayers, etc :). In the end, he will be sending us a quote for a new furnace and hot water heater in one system, and we are working on setting up a game to pay for it. Thank you, James, for making us feel as ease with the no more carbon monoxide and moving forward with a new system!

H&D have replaced my aging oil furnace and air conditioning, as well as a new water heater most…read morerecently. I have their service plan, and for a reasonable price they come out and take care of the HVAC components on a regular basis. The technicians have always been straightforward with me, and I've had zero problems with everything except a whole-house humidifier, which needed to be replaced and re-routing of the drain hose, and they stuck with the problem until it was taken care of. They've always been responsive, and have a collection of great techs who are polite, respectful of property, and friendly. I would recommend them for sure.

In January they shut off my furnace claiming it was unsafe. I called to say I wanted it restarted…read moreand they said they wouldn't. They turned off the gas to it and claimed they hadn't. Tried to sell me a new one. I had another firm came by, discovered Hurley had also disconnected some wires internally so I couldn't restart it. Other company ran a combustion test which showed it was safe and actually over 90% efficient Terrible to shut me off in January when the temps were in the single digits By the way, the honest company that solved my problem was Countywide out of Westfield.

After a very frustrating experience with another local plumber, I called Richard's... and am so…read morehappy I did! They are reliable, courteous, and skilled! Thank you!

I'm writing this review, without having received any service. I simply made a phone call, and am…read morewriting to provide impressions. I called to get an estimate on a sump pump exam and replacement, and they noted that they are only handling "emergency requests". I asked for anything in the next year, and they said that COVID was leading to problems, recommending that I call around. They noted very clearly that they were not free. The number listed on Yelp was incorrect. The business representative was clear that "they" are not available. He didn't know the reps and added that Matt, the primary owner, was injured. If you are looking for an estimate, keep in mind that it appears that they are having staffing / operational challenges.