Our system went out at 3:30 on a Friday and they showed up in an hour and fixed it!! It even needed…read moreto be charged and they brought that later after they fixed it. they were kind, polite and very helpful!! Highly recommend!!

O.M.G. they are great. Came out quickly and they were here for 15 minutes and fixed my problem. I…read morenever even thought of checking the outside wires to see if the puppies did anything to them. Wright Choice definitely was the correct choice to go with. They found the problem in 5 minutes and had it fixed in minutes. There phone number is on the top of my list and in my phone for service. Thank you so much

Paul came out within hours & replaced our water heater. He…read moreis efficient and reasonable.

Couldn't recommend Vona Plumbing more highly! Paul answered our call immediately. He was prompt,…read moreknowledgable, professional, honest and enthusiastic about his work. We had a boiler that had failed and he answered all our questions, thoroughly explained what our options were, had the new system delivered the next day and he immediately installed it. The work was top notch and he would be our first call for any heating issues in the future! Abby Thomsen

We purchased our first split unit from Rick at Air Experts at the Eastern States 10 years ago. We…read morehave been extremely happy with the unit, using it both in the summer for AC and the heat in the colder months. Rick was very professional and his crew was efficient and cleaned up so well you wouldn't know we had anyone in the house installing the unit. We just purchased a second unit from Rick and it was installed last week. We are so please with the even temperature throughout our home and how quiet the units are, especially the new one. We highly recommend Rick and his company to anyone looking for an air/heat split unit!! Marilyn Bennett

I cannot thank Air911 enough! A difficult removal and then install of a new box furnace and heat…read morepump in the middle of the first heat wave of the summer. Honest, professional and a dog sitter too. Thank you!

Expert plumbing. Very quick to respond with excellent service and quality…read more We have used JAM Plumbing for different plumbing needs - from water heater replacement to pipe issues. The job is always well done.

Quality work but I was not pleased with the way we were invoiced. The labor was very detailed but…read morethe materials were not. We had supplied a majority of the materials for the job. When we received the bill it had one line labeled "materials" for a couple hundred dollars. No itemization. When questioned about it we were told that's just the way they've always done it so we asked for a breakdown. We were told we would receive one, but we never received it. If you decide to have this crew do work, make sure they are as detailed with materials as they are with labor on their invoice. Without a doubt in my mind the materials portion on our invoice was significantly padded...a couple hundred dollars for what amounted to several feet of iron gas pipe and a cap, a couple feet of copper (we provided 90% of it) and one shutoff valve (we supplied the other five). Perhaps $50 in materials if sourced from a local jobber supply, but definitely not more than $200. There's a reason we never received the itemization...they knew they could never justify it.

We have been customers of Berkshire Heating & Air Conditioning for several years, and have had very…read moregood service in the past. However, today I would like to highly commend the visit for a PM that Jayson performed. He provided a 2 1/2 hour service inspection which was extremely thorough and comprehensive. His knowledge is outstanding and his professionalism is to be noted. He answered questions so that I could understand them and he truly explained everything he was doing throughout the inspection. The company is certainly lucky to have a technician of his caliber. Vicki S.

My autistic daughter is a longtime customer of Berkshire, with an expensive plan. Her Lennox gas…read morefurnace needed a new fan motor at a Berkshire quote of $2400. There was no negotiating on that price, even mentioning the price of gas to travel to Springfield,MA from West Springfield! Seriously! We sought out a separate quote with a local company, and the job was done quickly for $1600 including the new fan ordered from Lennox. I see a big problem with Berkshire 'abusing' the trust of longtime customers who expect they are in good hands. Other people at the Hampden East complex Nassau Drive have reported dismay with Berkshire and urge customers to go elsewhere. Thought you should know. Barbara Dautrich Carol Dautrich 98 Nassau Drive Springfield, MA. 01129

Great response time! The rates are reasonable and they service both our heating and air…read moreconditioners.

First time using modern heating and AC. A company installed a brand new boiler with furnace oil…read moreburner. I found them to be efficient. Only two days to install the complete system. The owner loaned to me a space heater until the job was complete. I only have one request from the company to use drop cloths as not to make a mess on their future projects. The owner, Chris was in touch with me from beginning to end of the project. I appreciated that very much. The two technicians that came over to the house were very polite and helpful. Will I continue doing business with this company? Of course I will and I think you could too. I would like to keep a good relationship with this company.

We had black smoke coming out our chimney we called Cabans and Felix came out within ours to help…read moreus. He cleaned our hot water tank and oil tank up and serviced everything. I could not have asked for better service I'm so thankful for the amazing work and service provided. I will recommend to all my friends and family!'

From the owner: Caban,s Heating specializes in Residential HVAC repair, installations, emergency services, hvac…read morereplacement, thermostat repair, furnace repair, boiler repair IA products ( Indoor Air)

march 28, 2026 -- buyer beware!!! alpine heat pumps does not stand behind the products they sell…read more 18 months after purchase, major components failure of the compressor and inverter pcb board. best they could do was, we could get out there in maybe 2 weeks, why don't you try calling.....maybe they can help. alpine's representative had the nerve after it was diagnosed by another company as a known c464 failure problem with samsung to say, "well every now and then you get a bad one, but the parts are covered!" 18 months and a major failure, and we're supposed to come up with another $1,500 to $2,000 for labor and freon. so, they don't service what they sell, moreover, don't stand behind the product they recommended. not to mention that as part of mass save had to have our furnace disconnected and we are stll without heat (april 7) in half the house...tonights low expected to be 25 degrees! going on a week and half of 50% heat, not expected to maybe be repaired on the 14th. they were responsive in taking my $28,000 for the system, and now they will not respond! poor customer service! they take your money and move on! shop elsewhere, and go with company that actually services what they sell and stands behind the products they sell. oh, and they no longer sell samsung....no suprise. only 1 star, because can't give zero.

In 2024 I had Alpine Heat pump install mini-splits at my home in Worcester through Mass-Save. Jason…read morethe sales rep was very dishonest and unprofessional. He (jason) never took out a permit through the City of Worcester. I was notified by city inspector in December 2024. Additionally Jason(Alpine) charged me for four(4) mini-splits and I only recieved three(3) and one(1) condenser. Jason came to my home and I complained to him about mini-splits turn on in the off position. He(jason) stated he would put in a work request ASAP. I didnt here anything for a month until I posted a negative review with Mass-Save and BBB.Do not do business with this company! they are SHADY.

H&D have replaced my aging oil furnace and air conditioning, as well as a new water heater most…read morerecently. I have their service plan, and for a reasonable price they come out and take care of the HVAC components on a regular basis. The technicians have always been straightforward with me, and I've had zero problems with everything except a whole-house humidifier, which needed to be replaced and re-routing of the drain hose, and they stuck with the problem until it was taken care of. They've always been responsive, and have a collection of great techs who are polite, respectful of property, and friendly. I would recommend them for sure.

My partner and I closed on our home on October 3, 2025, and met with Jason at HD Air on October 5…read moreabout replacing oil heat with a roughly $29,000 mini-split system. A year later, we are still dealing with repeated failures of our home's only heating and cooling system. Conflicting financing information and inconsistent communication delayed installation until December. We were told $16,000 in Mass Save rebates could cover the remaining balance after our $13,000 HEAT loan. After we signed over the loan check, HD Air told us we needed separate financing for the $16,000, forcing us to obtain a cosigner. We felt misled. During December installation, we spent nights without heat and reported freezing pipes. Only then were we told the basement would require ongoing space-heater use. Crews left trash in our yard and holes above the electrical panel exposed to the outdoors. The branch box leaked immediately after installation. When we called for emergency service, we were told no technician was available that night and to shut off our only heat source. The system did not work properly until December 23. We paid $4,146 in additional rent for November and December because we could not fully move in, and experienced cracks in our home. We both work from home and have lost several days of work dealing with these problems. During that stressful period, I also went to the ER with high blood pressure. HD Air reimbursed our space heaters, but the problems continued. Installation and service visits: * 2025: December 4, 8, 9, 10, 12, 15, 16, 22, and 23. * 2026: May 19; September 12, 24, and 25; and October 6. In May, a reported leak was assessed as condensation. In September, another technician identified a refrigerant leak. We waited 12 days for service, only for the system to fail again within 45 minutes of the technician leaving. The next day's reset helped for about 15 minutes. A promised follow-up did not happen, and we had to call again. On October 6, a technician reported a restriction causing excessive system pressure. Our next appointment is October 13. If the system is not fixed at that appointment, we will have no working heating system as temperatures are expected to drop into the 50s the following day and near freezing at night. We are concerned about further cracking and damage to our home, our pets' wellbeing, and our own ability to stay warm and safe. HD Air has said it "may" consider replacing the system, but only if failures continue after October 13. That leaves us facing another winter without confidence in our home's only source of heat. The repeated failures, conflicting information, and lack of dependable follow-through have been costly and exhausting. We need HD Air to take responsibility and provide a lasting solution. I cannot in good conscience recommend them.

Charles Garrity is a very skilled and knowledgeable plumber, as well as a conscientious and polite…read moreperson. Pleasant, direct and helpful, fair pricing and offers useful information and advice. He installed and services my boiler, services my nearly 100-year old steam radiator system, and repaired and installed sink and toilet fittings. Top recommendation and total faith in his ability and professionalism.

Rude. Slurred speech. I think it's best to look for someone…read morethat is professional over the phone. I would not recommend.