A tech named Ryan came for a service call, very polite person took care of the problem. My ac unit was so old it really was'nt worth repairing. Ryan was great not pushy. read more

Pioneer Valley Environmental quoted me $18,000 for a boiler replacement. I found another contractor who's willing to do it for $6500. They do not give you a breakdown on time and materials read more

Pioneer Valley Environmental - Heating & Air Conditioning/HVAC Near Me - Ware, Massachusetts

Matthew, Dylan, and Ryan were AMAZING! Found the issue quickly, provided a couple of solutions, and quickly finished the job. I would HIGHLY RECOMMEND Pioneer Valley, and these gentlemen, for your plumbing needs. FIVE STARS!!!! read more

I have an analog thermostat that broke. It cost me 99 dollars to have a person come out...and he didn't even have a thermostat with him for the replacement. I then received an estimate from them for both the cost of replacing the one thermostat, or the cost of replacing four (I wanted to switch to digital.) The replacement cost of ONE thermostat was 344 bucks; for all four, it would cost 1750. Naturally, I found a much less expensive company. Sorry I wasted 99 bucks to even have them look at the work. read more

We employed Pioneer Valley Environmental for some rather extensive/complicated, prolonged, plumbing work in our kitchen and bathrooms. The service was SUPERB. Alex provided EXCELLENT work. He was very focused, productive, careful and quite courteous. The results were better-than-expected. We are very pleased. We offer our highest recommendation to/for Pioneer Valley Environmental. THank you, sincerely! Marge and Jim Abel (Pelham MA) read more

More than a little frustrated with Pioneer Valley Environmental (PVE). I initially called them because the small unit (roughly 16" x 20") in my cottage did not seem to be running efficiently. Also, there were some problems with the hot water. The tech shows up Wednesday morning ($90.00 to show up. Okay, expected but reasonable). Before he looks at the furnace, I mentioned that I had installed a new thermostat. The tech took it apart, examined it, pushed a few buttons on the menu. It did not take him more than 90 seconds. He then informs me that service cost me $270.00. "Excuse me?" He then said I might get a discount for this. (I never received any discount, and the thermostat is still messed up.) So, I'm already out $350.00 and he hasn't even looked at the furnace yet. For the next roughly four hours the tech is on and off his phone to tech support trying to figure out how fix the hot water problem. I am now out another roughly $400.00 for "analytics." But still no hot water. He needs to order a part to fix the hot water problem. He says the part might be in the next day (Thursday) but more likely the day after. I will be without hot water for this period. Not great but can live with it---for a day, or two, if necessary. I pony up $722.00 for the day's work, assuming the tech will return tomorrow or the next day to finish the job. But I have no hot water. So, I start boiling water on the stove to wash my dishes and thankfully I have a neighbor who lets me shower-up. Two days pass, and the tech has not showed up with the part as I was told. I decide to call Pioneer Friday afternoon before they close, and the receptionist tells me that the part has not come in yet. Hmm...okay...would be nice if someone from Pioneer would have let me know? I have no hot water, remember? Now, I cannot blame Pioneer Valley for the part delay, as they had no control over that. What bugs me is that you'd think a company with a professional reputation like Pioneer Valley's would bother to call a customer with no hot water in the middle of winter to keep them abreast of the situation. Well, five days later I am still boiling my water to wash my dishes and still bugging my lovely neighbor for a shower, and Pioneer Valley has still not bothered to called to let me know what the heck is going on. Yes, I could have called. Is that the customer's responsibility? The business knows the status of the part, not the customer. The customer shouldn't have to constantly bug the business about these things. I was a week without hot water, and it is darn cold, and I am beginning to think Pioneer Valley had taken my initial $722.00 and left me out to freeze. I was thinking of calling another company when Pioneer finally calls. The tech shows up the next day with the part. Four more hours to "fix" the problem, another roughly $400.00?--see "2" below (that's another $728.00. total for another day's work). I am now out roughly $1550.00). Three things: 1) after I called to express my concerns, they credited me $90.00. $90.00? That figure rings a bell. It suggests to me that they planned on charging me yet ANOTHER $90.00 service charge just to show up and finish a job they couldn't finish the first time around. How generous of them! 2) I get the final bill, and there is no indication of how much the part cost. In fact, none of the $728.00 is specifically itemized by cost. 3) My furnace is still not heating the place. 4) I do not want to cast aspersions on the tech who worked on the furnace. He was polite and worked hard. There are a lot of plumbing and furnace companies out there. Look around. read more

Plumbing emergency, the week of Thanksgiving with my regular plumber out of town. Started calling around and this company answered the phone and scheduled a same day visit. The tech was kind and resolved the problem quickly for a fare rate. I'd highly recommend! read more

I had a nasty problem. A failed injection sump pump sewage line. I didn't even know I had one. My house is below the sewage line so effluent needs to be pumped up to the line. I had two pumps, both dead. It was backing into the downstairs shower floor. PCE came out immediately. They contacted Webb supply in Hamp and purchased the new pumps before they closed. They came at 2:30 we had service by 7. Justin was knowledgeable and courteous. I must admit to great joy meeting their truck; I had a serious issue. I could not use the potty. These pumps are not cheap $1,200 each plus installation. It was $2k/pump. Online the estimate for this service was $2k with higher prices in Boston or the burbs. I was very happy with PCE. My pump was from 1992 by its serial number. It was 30 years old. They last about 20 years. Be aware of the age on pumps in your house or apartment. Very strong rec for PVE. read more

PVE Exceeded all expectations! working with the team from the office to the technicians in the field. Everyone was helpful, knowledgeable, and went above and beyond. Only a phone call or text away, very quick to respond with answers and solutions, implemented and done. looking forward to the next opportunity that I will need their expertise for plumbing, heating, HVAC instillation or maintenance. The only one I will call is PVE. read more

This is a fantastic company. We first came across them to install a dishwasher and to replace a leaking toilet and some pipes. The plumber, Adam, set up not only the plumbing but also the electricity and carpentry work with two different folks. He responded quickly to texts or phone calls and was phenomenally organized about everything. It was as though we had an excellent contractor. Another time, we were having water tank issues, and he came right out, on time (or earlier), same great communication. Both the office folks, Diane and Deanna (sorry if I'm misspelling or misremembering your names), are lightning fast with both email and phone calls. Then, they came out to Granby (which I only found out was outside of their service area because I glanced on their website) without batting an eye when my mom needed a new water tank installed on our property. They didn't even mention the extra drive... So, when we realized our house was a sauna in the summer, we called PVE for air conditioner, too. Hiring great people seems to be a company policy. Ronnie, Brandon, and Alex were great. Within a week of me calling and saying we were dying of heat, they quoted, and then ordered, set up, installed, and permitted a mini-split air conditioner that works with the layout of our very oddly shaped house ($10,000 including install and ducts for 1 ton and 5 ton units, second floor, for those who read reviews for price). They cannot be normal HVAC people; they installed it like engineers, setting it up so that we get maximum coverage for minimum energy. They paid attention to all the details, from whether we wanted a pipe to be a corner or a straight line, to tidying all the little pipes and bits of plastic.The unit itself is super: you can angle the fans and choose which side the AC comes out on. And they were all utterly pleasant, friendly, and on time or a bit early. Highly recommend. read more

Awesome job great timely manner would recommend to anyone very professional Planned out what needed to be done without ripping and tearing things apart first read more

We had a clogged kitchen sink that turned out to be a much bigger prob than we thought. Matt had to do a lot of detective work to figure out where the problem actually was. He was so patient and explained every step. Eventually he figured out that the problem was in a pipe in the basement. Then he worked diligently to unclog it and cleaned up afterwards. We were so impressed with his professionalism and knowledge. Meanwhile we have needed PVE's services before and each time were so happy with their work. read more

Pioneer Valley is a great company. I had a leak in my dishwasher. First, I called a different company, who shall not be named. They didn't want to do the work until the floor underneath the washer was cleaned. They gave me the name of big environmental company who wanted $10,000 to clean under there. Yes, that's ten thousand dollars. They were talking about ripping out cabinets, floor, outside wall. I told them to take a hike. So, I called Pioneer Valley Environmental. They came out the next morning, fixed the leak in two hours, and charged me $228. Who do you think I'll call the next time I need a plumber? I highly recommend them! - Tom Gosse read more

We called this company on a Tuesday and told them that one of the valves on our furnace was leaking. First they asked us what kind of valve it was. Well if I knew that I would be in this business myself. We were told that someone would get back to us. We got a call all right...8 days later. I told them that when we hadn't heard from them by that Friday we called someone else and they got right here and took care of it. read more

PVE has been extremely accommodating and efficient in making our HVAC run smoothly. They go to a great effort to test and diagnose, so as to not replace equipment needlessly. Meanwhile they show up usually the same day or have done so for me when the heat was down; and I really appreciate that very much. read more