Great response time! The rates are reasonable and they service both our heating and air…read moreconditioners.

First time using modern heating and AC. A company installed a brand new boiler with furnace oil…read moreburner. I found them to be efficient. Only two days to install the complete system. The owner loaned to me a space heater until the job was complete. I only have one request from the company to use drop cloths as not to make a mess on their future projects. The owner, Chris was in touch with me from beginning to end of the project. I appreciated that very much. The two technicians that came over to the house were very polite and helpful. Will I continue doing business with this company? Of course I will and I think you could too. I would like to keep a good relationship with this company.

West Side oil installed a gas burner in my little fireplace. The price for the whole thing was…read morewell within my budget. But that's not the best part. After it was installed, and a gas tank position in a discreet place on my property, the technicians came back twice to make sure I was comfortable using it. John was especially helpful, gave me more information and showed me how to use some features. I got an invoice this morning- $0.00. Surprised and grateful. Thanks WSO- Jackie

Service from West Side Oil is phenomenal, both Oil Service and plumbing. Employees are the nicest,…read moremost considerate business people I know in the business. My promo stopped working in the morning of December 26. They were at my place within 40 minutes, and also arranged for an oil delivery at the same time. That Alec is eye candy doesn't hurt either.

Aaron at Steve's plumbing Is great getting back to you, actually returns calls promptly! courteous…read moreand helpful, great service! Installed my new gas heating system and has come right away when I needed him for other issues.

From the owner: Steve's Plumbing & Heating Co. has been serving Western Massachusetts since 1978. We are a…read morefull-service company that specializes in boiler replacements. We pride ourselves on quality craftsmanship and a common sense approach to solving each customers' plumbing and heating problems. Call us today for more information.

Great service and fair price. This company responded quickly to a message left to help with a…read morefurnace not working. Tech was professional had great communication and fixed the furnace and went above and beyond to get the parts needed quickly.

I had a great experience with them, my water heater was leaking and needed to be replaced. They…read moreinstalled a new one right away, hauled the old one away with No problems. I will call them again in the future if needed. Oh, and their price was the lowest after calling around. Definitely would recommend them to anyone needing any plumbing work done.

H&D have replaced my aging oil furnace and air conditioning, as well as a new water heater most…read morerecently. I have their service plan, and for a reasonable price they come out and take care of the HVAC components on a regular basis. The technicians have always been straightforward with me, and I've had zero problems with everything except a whole-house humidifier, which needed to be replaced and re-routing of the drain hose, and they stuck with the problem until it was taken care of. They've always been responsive, and have a collection of great techs who are polite, respectful of property, and friendly. I would recommend them for sure.

Questionable Diagnostic Practices and Lack of Accountability…read moreI recently had Hurley & David (HD Air) come to my home after my 13-year-old American Standard propane furnace stopped working. I paid $99 for a diagnostic visit and was informed that my inducer motor had failed and, more concerningly, that there was a hole in my heat exchanger, making the furnace unsafe and requiring replacement. The technician showed me photographs that were presented as evidence of the damage. Based on that diagnosis, I was quoted $12,801 to replace just the furnace, or $23,500 to replace both the furnace and central AC. Given the significant cost, I decided to go with another HVAC company, which replaced my furnace at a lesser cost. Here's where this situation becomes extremely concerning. During the replacement, the second HVAC company inspected my original heat exchanger and informed me that they could not find the hole HD Air claimed was present. Even more troubling, when comparing photographs of my actual heat exchanger to the pictures HD Air had shown me, there were noticeable differences in the spacing, appearance, and discoloration of the components. The second HVAC company also expressed concern that the photographs did not appear to show the same heat exchanger. This raises a serious question: Was I shown photographs of another furnace to justify recommending an expensive replacement? I understand that HVAC equipment can have defects that aren't immediately visible, and I'm not disputing that my inducer motor had failed. However, I find it deeply troubling that photographs presented as evidence of a dangerous defect appear inconsistent with my actual equipment. What makes this even more disappointing is the complete lack of follow-up from HD Air. On Wednesday, I called the company and left a message requesting a return call to discuss these concerns. I never received one. I also contacted their customer support team, explained the situation, and was told that my concerns were being escalated to a service manager. As of writing this review, I have not received a single call, explanation, or follow-up from anyone at the company. This is particularly frustrating because I'm not simply disputing a price or expressing dissatisfaction with a service. I'm raising concerns about the accuracy of a safety-related diagnosis and whether the photographic evidence presented to me actually belonged to my furnace. When a professional tells a homeowner that their heating system has a dangerous defect, that carries tremendous weight. I have several questions for Hurley & David's management: What safeguards are in place to ensure customers are shown accurate evidence of problems with their own equipment? Will management investigate this incident and address any improper diagnostic or sales practices that may have occurred? Given the conflicting findings and the thousands I spent replacing my furnace, is HD Air willing to discuss financial compensation if its diagnosis caused an unnecessary replacement? Why has nobody followed up after multiple attempts to bring this situation to management's attention? I'm writing because I believe homeowners deserve honest diagnoses, accurate evidence, and the opportunity to make informed decisions without being unnecessarily pressured by potentially misleading information. If the photographs presented to me were not of my furnace, that would be an extremely serious breach of trust. And if the company has evidence supporting its original diagnosis, I would welcome the opportunity to review it. I encourage anyone facing an expensive HVAC repair or replacement to get a second opinion, request copies of diagnostic photographs, ask technicians to identify the specific defect, and speak up when something doesn't seem right. I would genuinely like to give Hurley & David an opportunity to explain what happened, address my concerns, and discuss an appropriate resolution. Unfortunately, despite my attempts to contact them, I have received no response.

From start to finish, this company delivered outstanding service. Their team was professional,…read moreknowledgeable, and extremely respectful of our home. They walked us through every step of the installation, answered all of our questions clearly, and explained how to use and maintain our new heating system so we can get the most out of it for years to come. The installation itself was done with great attention to detail -- they arrived on time, worked efficiently, protected our floors, and cleaned up so well it looked like they were never here. The difference in our home's comfort is incredible, and you can tell the work was done right. It's rare these days to find a company that combines fair pricing, quality craftsmanship, and exceptional customer care, but they truly delivered on all three. We highly recommend them to anyone looking for reliable heating services. We are beyond satisfied!

This would be 5 stars if they didn't end up price gouging for a routine maintenance visit…read more I've used them before, once for a routine service visit and once when a radiator pipe was leaking (they ended up also doing our next service on the boiler at that time). The first time they did the maintenance, they didn't drain and refill the boiler, which was always done by any previous service techs. The second time I asked them to (after they replaced the bolt on the leaking pipe) and they did. In June of this year when they came for the maintenance, I mentioned that I'd like the boiler drained/filled again. Steve starts talking about how if I want the boiler drained, there are separate charges since they are different jobs, the burner and the water. This is news to me; every reputable tech has always drained the boiler as part of the service, even when we had an oil boiler, and the charge includes both services. After spending no more than 15 min total on my boiler, I go to write a check ($125 a year ago) and he says he needs to call the office to get the price. Red flag. They did not quote me when I called, but I also had used them before for the same service and knew that if the price went up, say to $150, I would have been fine with that. He returns and says it's $325 and does this song and dance about how their costs have gone up and he's not going to charge me the $125 fee to come out. What? It would have been $450 for a 15-minute scheduled routine maintenance call? I followed up with the office a few times to get an invoice with the 2 "charges" broken out. You guessed it, a month later they have ignored the request. I try to keep my business local rather than go with the big companies. Top Mechanical gave me a great lesson on how the little guy will choose to rip you off if he feels he can get away with it. Go with the big company is the takeaway if you don't want to be ripped off.

A Plus was my best option when replacing my entire central A/C. I have gotten 10 quotes and I went…read morewith A Plus because they had the best warranty 5 year parts and labor and 10 years on the unit. They also fixed my airflow problem with the old unit. Everything they installed was perfect and up to code. Overall experience was excellent and price was reasonable. I definitely would recommend them. I look forward to using them to maintain my new system.

Avoid this place. They do not troubleshoot very well, they will make you get unnecesary parts…read morerather than troubleshoot the issue first. They do not care to retain their customers, and service is sub par. If you vocie your concerns to the owner they jsut simply hang up on you. Shame, used to be a great company before the original owners sold the business. They also overcharge for their services. I am putting this review on behalf of my elderly father (not tech saavy).

My first time using this company was terrific! Arriving at 9:00 on the dot as promised, the two…read moreservice people introduced themselves, explained step by step what they would be doing, and started the job. They were friendly and efficient, showing me before and after photos of my ducts, giving tops suggestions to me on how to minimize vent dust accumulation and how to choose a more effective filter. It was a pleasure having them do work in my home.

If I could give it a zero star I would! They were cleaning my hood system for years, and when my…read morelandlord decided to redo the roof we then realized that this company was not cleaning up on the roof Shute....at all ever! So the grease had collected so much so that there were piles of grease on the roof! That could've caused a fire! Never again!

I have an older home. I called, actually got a human voice, and they did outstanding work on my…read morevery old bathroom fixtures. A toilet wouldn't stop running, a faucet never worked, and an old trap to the bathtub drain leaked and had to be removed. Everything is working fine now. I cannot recommend them highly enough and wish there were more stars to give them!

Dreyer is located in Agawam near EBs Restaurant. We are in Agawam near Murphys Pub. They were on…read moresite for 1/2 hr. / 30 minutes and the Labor Charge was $175.00. I understand that includes their long trip from N Ramah Cir near EBs. However, they /2 young men were on site for 30 minutes and left a little mess. Otherwise, they did the job. Recommend getting an estimate / quote first so, you know what to expect. Also, Payment is Due in 5 days from receipt of the invoice.

I had a very difficult time finding someone in Berkshire County, MA to service our HVAC System. I…read morecouldn't be happier that I found ITS Home Services. Shelby, the office manager, was responsive to my request for service. Connor and D.J. arrived on time. They went over what they were going to do, gave me a cost, and when I approved it, they serviced our mini split system. I was so pleased with their work that I signed up for their service contract. I highly recommend them.

From the owner: ITS Home Services delivers professional plumbing and HVAC solutions in Westfield, MA, supporting…read moreresidential and commercial properties with reliable system care. As a plumbing services contractor and local HVAC contractor, our licensed HVAC technicians handle plumbing installation, residential plumbing, commercial plumbing, and rapid response as an emergency HVAC contractor when urgent issues arise. We focus on accurate diagnostics, efficient service, and durable results that improve comfort and system performance. Clients appreciate our transparent pricing, prompt scheduling, and detail-focused workmanship. Contact us today to schedule your services.