Great response time! The rates are reasonable and they service both our heating and air…read moreconditioners.

First time using modern heating and AC. A company installed a brand new boiler with furnace oil…read moreburner. I found them to be efficient. Only two days to install the complete system. The owner loaned to me a space heater until the job was complete. I only have one request from the company to use drop cloths as not to make a mess on their future projects. The owner, Chris was in touch with me from beginning to end of the project. I appreciated that very much. The two technicians that came over to the house were very polite and helpful. Will I continue doing business with this company? Of course I will and I think you could too. I would like to keep a good relationship with this company.

West Side oil installed a gas burner in my little fireplace. The price for the whole thing was…read morewell within my budget. But that's not the best part. After it was installed, and a gas tank position in a discreet place on my property, the technicians came back twice to make sure I was comfortable using it. John was especially helpful, gave me more information and showed me how to use some features. I got an invoice this morning- $0.00. Surprised and grateful. Thanks WSO- Jackie

Service from West Side Oil is phenomenal, both Oil Service and plumbing. Employees are the nicest,…read moremost considerate business people I know in the business. My promo stopped working in the morning of December 26. They were at my place within 40 minutes, and also arranged for an oil delivery at the same time. That Alec is eye candy doesn't hurt either.

Aaron at Steve's plumbing Is great getting back to you, actually returns calls promptly! courteous…read moreand helpful, great service! Installed my new gas heating system and has come right away when I needed him for other issues.

From the owner: Steve's Plumbing & Heating Co. has been serving Western Massachusetts since 1978. We are a…read morefull-service company that specializes in boiler replacements. We pride ourselves on quality craftsmanship and a common sense approach to solving each customers' plumbing and heating problems. Call us today for more information.

Great service and fair price. This company responded quickly to a message left to help with a…read morefurnace not working. Tech was professional had great communication and fixed the furnace and went above and beyond to get the parts needed quickly.

I had a great experience with them, my water heater was leaking and needed to be replaced. They…read moreinstalled a new one right away, hauled the old one away with No problems. I will call them again in the future if needed. Oh, and their price was the lowest after calling around. Definitely would recommend them to anyone needing any plumbing work done.

H&D have replaced my aging oil furnace and air conditioning, as well as a new water heater most…read morerecently. I have their service plan, and for a reasonable price they come out and take care of the HVAC components on a regular basis. The technicians have always been straightforward with me, and I've had zero problems with everything except a whole-house humidifier, which needed to be replaced and re-routing of the drain hose, and they stuck with the problem until it was taken care of. They've always been responsive, and have a collection of great techs who are polite, respectful of property, and friendly. I would recommend them for sure.

My partner and I closed on our home on October 3, 2025, and met with Jason at HD Air on October 5…read moreabout replacing oil heat with a roughly $29,000 mini-split system. A year later, we are still dealing with repeated failures of our home's only heating and cooling system. Conflicting financing information and inconsistent communication delayed installation until December. We were told $16,000 in Mass Save rebates could cover the remaining balance after our $13,000 HEAT loan. After we signed over the loan check, HD Air told us we needed separate financing for the $16,000, forcing us to obtain a cosigner. We felt misled. During December installation, we spent nights without heat and reported freezing pipes. Only then were we told the basement would require ongoing space-heater use. Crews left trash in our yard and holes above the electrical panel exposed to the outdoors. The branch box leaked immediately after installation. When we called for emergency service, we were told no technician was available that night and to shut off our only heat source. The system did not work properly until December 23. We paid $4,146 in additional rent for November and December because we could not fully move in, and experienced cracks in our home. We both work from home and have lost several days of work dealing with these problems. During that stressful period, I also went to the ER with high blood pressure. HD Air reimbursed our space heaters, but the problems continued. Installation and service visits: * 2025: December 4, 8, 9, 10, 12, 15, 16, 22, and 23. * 2026: May 19; September 12, 24, and 25; and October 6. In May, a reported leak was assessed as condensation. In September, another technician identified a refrigerant leak. We waited 12 days for service, only for the system to fail again within 45 minutes of the technician leaving. The next day's reset helped for about 15 minutes. A promised follow-up did not happen, and we had to call again. On October 6, a technician reported a restriction causing excessive system pressure. Our next appointment is October 13. If the system is not fixed at that appointment, we will have no working heating system as temperatures are expected to drop into the 50s the following day and near freezing at night. We are concerned about further cracking and damage to our home, our pets' wellbeing, and our own ability to stay warm and safe. HD Air has said it "may" consider replacing the system, but only if failures continue after October 13. That leaves us facing another winter without confidence in our home's only source of heat. The repeated failures, conflicting information, and lack of dependable follow-through have been costly and exhausting. We need HD Air to take responsibility and provide a lasting solution. I cannot in good conscience recommend them.

From start to finish, this company delivered outstanding service. Their team was professional,…read moreknowledgeable, and extremely respectful of our home. They walked us through every step of the installation, answered all of our questions clearly, and explained how to use and maintain our new heating system so we can get the most out of it for years to come. The installation itself was done with great attention to detail -- they arrived on time, worked efficiently, protected our floors, and cleaned up so well it looked like they were never here. The difference in our home's comfort is incredible, and you can tell the work was done right. It's rare these days to find a company that combines fair pricing, quality craftsmanship, and exceptional customer care, but they truly delivered on all three. We highly recommend them to anyone looking for reliable heating services. We are beyond satisfied!

This would be 5 stars if they didn't end up price gouging for a routine maintenance visit…read more I've used them before, once for a routine service visit and once when a radiator pipe was leaking (they ended up also doing our next service on the boiler at that time). The first time they did the maintenance, they didn't drain and refill the boiler, which was always done by any previous service techs. The second time I asked them to (after they replaced the bolt on the leaking pipe) and they did. In June of this year when they came for the maintenance, I mentioned that I'd like the boiler drained/filled again. Steve starts talking about how if I want the boiler drained, there are separate charges since they are different jobs, the burner and the water. This is news to me; every reputable tech has always drained the boiler as part of the service, even when we had an oil boiler, and the charge includes both services. After spending no more than 15 min total on my boiler, I go to write a check ($125 a year ago) and he says he needs to call the office to get the price. Red flag. They did not quote me when I called, but I also had used them before for the same service and knew that if the price went up, say to $150, I would have been fine with that. He returns and says it's $325 and does this song and dance about how their costs have gone up and he's not going to charge me the $125 fee to come out. What? It would have been $450 for a 15-minute scheduled routine maintenance call? I followed up with the office a few times to get an invoice with the 2 "charges" broken out. You guessed it, a month later they have ignored the request. I try to keep my business local rather than go with the big companies. Top Mechanical gave me a great lesson on how the little guy will choose to rip you off if he feels he can get away with it. Go with the big company is the takeaway if you don't want to be ripped off.

Avoid this place. They do not troubleshoot very well, they will make you get unnecesary parts…read morerather than troubleshoot the issue first. They do not care to retain their customers, and service is sub par. If you vocie your concerns to the owner they jsut simply hang up on you. Shame, used to be a great company before the original owners sold the business. They also overcharge for their services. I am putting this review on behalf of my elderly father (not tech saavy).

If you are looking for your repair man to go to the wrong house , show up late , and come…read morecompletely unprepared for the job at hand then search no more. Now , I could understand if we didn't tell the intake person at their business what exact repair we needed and what size pipe we would require , but we did , and yet they were unable to do the repair and told us they could not return for weeks to do the repair. They also threw out there that we should be thankful as they were doing us a favor.? I will say the repairman was super nice and clearly just an innocent party in this unprofessional train wreck. I'm not an HVAC specialist but I do know enough to know that it doesn't take 3 weeks to get a small common sized pipe in their possession to do a minimal repair. Our correspondence was with Jason , who we believe is the owners brother. He was beyond rude, disrespectful and down right horrible Just do yourself a favor and pass.

My first time using this company was terrific! Arriving at 9:00 on the dot as promised, the two…read moreservice people introduced themselves, explained step by step what they would be doing, and started the job. They were friendly and efficient, showing me before and after photos of my ducts, giving tops suggestions to me on how to minimize vent dust accumulation and how to choose a more effective filter. It was a pleasure having them do work in my home.

If I could give it a zero star I would! They were cleaning my hood system for years, and when my…read morelandlord decided to redo the roof we then realized that this company was not cleaning up on the roof Shute....at all ever! So the grease had collected so much so that there were piles of grease on the roof! That could've caused a fire! Never again!

Dreyer is located in Agawam near EBs Restaurant. We are in Agawam near Murphys Pub. They were on…read moresite for 1/2 hr. / 30 minutes and the Labor Charge was $175.00. I understand that includes their long trip from N Ramah Cir near EBs. However, they /2 young men were on site for 30 minutes and left a little mess. Otherwise, they did the job. Recommend getting an estimate / quote first so, you know what to expect. Also, Payment is Due in 5 days from receipt of the invoice.

I reached out to Dreyer Plumbing to investigate a leak that was causing water damage in the kitchen…read moreceiling from the upstairs bathroom. I was explained the cost structure ($150 for anything less than an hour) and everything in advance when booking the appointment, which was good. The technicians (who were extremely knowledgeable, helpful and professional) came over to assess the situation and agreed that the leak was coming from the bathroom. They also cut a hole in the kitchen ceiling to assess the extent of the water damage and confirmed the general area where the water was coming from. They were able to confirm this, but were not able to perform any repairs or further assessment of the problem and told me to contact the company again to get a quote for replacing/updating the faulty shower, which I did. That was over two weeks ago. Since then, I've followed up twice to see what the quote would be for the work and have received nothing. I essentially paid $175 to be told something I already knew and have a hole cut in my ceiling which can't get repaired until the leak is fixed which they seem to have no interest in doing.

I had a very difficult time finding someone in Berkshire County, MA to service our HVAC System. I…read morecouldn't be happier that I found ITS Home Services. Shelby, the office manager, was responsive to my request for service. Connor and D.J. arrived on time. They went over what they were going to do, gave me a cost, and when I approved it, they serviced our mini split system. I was so pleased with their work that I signed up for their service contract. I highly recommend them.

From the owner: ITS Home Services delivers professional plumbing and HVAC solutions in Westfield, MA, supporting…read moreresidential and commercial properties with reliable system care. As a plumbing services contractor and local HVAC contractor, our licensed HVAC technicians handle plumbing installation, residential plumbing, commercial plumbing, and rapid response as an emergency HVAC contractor when urgent issues arise. We focus on accurate diagnostics, efficient service, and durable results that improve comfort and system performance. Clients appreciate our transparent pricing, prompt scheduling, and detail-focused workmanship. Contact us today to schedule your services.