I reached out to Alpine Heat Pumps looking to add heat pumps & mini splits throughout our very old…read morehome to take advantage of the Mass Save rebate. A technician came over and thoroughly assessed the interior and exterior before letting us know that it wouldn't be feasible to have the heat pumps service our second and third floors. This was due to the exterior structure of the home and electrical limitations. I appreciated the knowledgeable and thorough explanation of why this couldn't be accomplished. They did, however, indicate that they would at least able to provide service to the first floor only and provided a quote for that.

march 28, 2026 -- buyer beware!!! alpine heat pumps does not stand behind the products they sell…read more 18 months after purchase, major components failure of the compressor and inverter pcb board. best they could do was, we could get out there in maybe 2 weeks, why don't you try calling.....maybe they can help. alpine's representative had the nerve after it was diagnosed by another company as a known c464 failure problem with samsung to say, "well every now and then you get a bad one, but the parts are covered!" 18 months and a major failure, and we're supposed to come up with another $1,500 to $2,000 for labor and freon. so, they don't service what they sell, moreover, don't stand behind the product they recommended. not to mention that as part of mass save had to have our furnace disconnected and we are stll without heat (april 7) in half the house...tonights low expected to be 25 degrees! going on a week and half of 50% heat, not expected to maybe be repaired on the 14th. they were responsive in taking my $28,000 for the system, and now they will not respond! poor customer service! they take your money and move on! shop elsewhere, and go with company that actually services what they sell and stands behind the products they sell. oh, and they no longer sell samsung....no suprise. only 1 star, because can't give zero.

Simply the best. I needed my boiler replaced and caught Gary at the right time as I'm in the…read moreBoston area which is not where he typically works, but we chatted and he agreed to drive to my house. I knew of his reputation from a heating help board I had been on in the past and knew he was the guy I wanted for my install. When Gary says he'll be there at 7am you better believe him. He showed up on time and went right to work. His lead plumber came shortly after and drove what I'd call a mobile plumbing shop. These guys don't mess around, they had every tool and fitting imaginable and I couldn't have been more impressed, except for the fact they were heads down all business the whole time they were here. Gary was here from 7am to 6:30pm and spent the time to make sure everything was perfect and that I knew all of the features available before he left. The quality of the work was beyond impressive and we couldn't be happier! Btw, the boiler is a Viessmann and it's awesome, I can monitor it from my phone and on a recent trip I was able to lower the domestic hot water while we were away which saved us gas.

I asked for a quote which was $6000 ( yes, you read that correctly ) more than the other quotes I…read morereceived . When I asked for explanation/clarification I was shut down by Gary Wilson who was angry, indignant and frankly , rude . I went with another company who was friendly, efficient, more knowledgeable, stable, with a long track record of great customer service . By the looks of it , he ( Gary ) tries to discredit any reviews of his business that are not glowing . Beware of this business .

We had black smoke coming out our chimney we called Cabans and Felix came out within ours to help…read moreus. He cleaned our hot water tank and oil tank up and serviced everything. I could not have asked for better service I'm so thankful for the amazing work and service provided. I will recommend to all my friends and family!'

From the owner: Caban,s Heating specializes in Residential HVAC repair, installations, emergency services, hvac…read morereplacement, thermostat repair, furnace repair, boiler repair IA products ( Indoor Air)

First time using modern heating and AC. A company installed a brand new boiler with furnace oil…read moreburner. I found them to be efficient. Only two days to install the complete system. The owner loaned to me a space heater until the job was complete. I only have one request from the company to use drop cloths as not to make a mess on their future projects. The owner, Chris was in touch with me from beginning to end of the project. I appreciated that very much. The two technicians that came over to the house were very polite and helpful. Will I continue doing business with this company? Of course I will and I think you could too. I would like to keep a good relationship with this company.

We had them replace our furnace with a heat pump at our home in Longmeadow. He even helped me fill…read moreout the impossibility difficult federal and state rebate forms and we actually received a check to offset the cost. His crew was great. The whole process was the easiest repair/replacement that we have experienced in decades of home ownership.

We paid extra to be a "Premier Customer" which supposedly would put us ahead of regular customers…read more A Tech (Jose) was here yesterday for a seasonal checkup. We had had no problems with the heat. He said we needed a capacitor so we paid an extra $110. He left and didn't flip the switch to turn the furnace back on. We didn't realize it until the heat didn't come on this morning. I called at 6:30 AM and got a call back at 7:45 AM. The heat didn't come on after flipping the switch. The best they could do was to send the same guy out between 2:00 - 3:00. I heard nothing by 3:30 so I called the office. I was told a different Tech would be out, who had two customers IN FRONT OF US! I called back at 4:00 because I hadn't heard anything. I was told he should be here by 4:30. We then called at 5:00 and was told he was on his next to last call and he would be here when that was finished. Jimmy came and took care of the problem. Jose had not only left the switch off, but he didn't turn the gas back on. Overall, except for Jimmy, it was less than a great experience the last 30 hours. I would have expected to have a Tech here before 5:30 PM today.

Absolute perfection in service. The tech, Dakota, arrived on time, was very professional, thorough…read more, knowledgeable and friendly. The prices are fair. So fair, we signed up for a service contract, something we don't normally do. We've been searching for a reliable, trustworthy company to take care of our HVAC system. We hit a homer when we went with Berkshire

We just moved here and had to sign up for heating oil delivery, and Kieras Oil has been great so…read morefar! In comparing heating oil services, most of them have the same price, so the only difference is in the quality of their service (and their yelp reviews!). Kieras made our first oil delivery within a week of setting them up, and even called to make sure that we were not going to run out of oil, since they had to delay their delivery by one day. As far as I can tell, they keep track of when your oil needs to be refilled, and you just pay them for how much they add each time. Works for me!

Nothing but a great experience. Setting up oil service was fast and easy; the people on the phone…read morewere patient in explaining the different systems involved in oil heat -- I had never lived in a home with oil heat before. One night, the tank ran out overnight (because I forgot to check the gauge after coming back from a trip). Called Kieras at 8 that morning on a busy Monday -- we had just had single digit temperatures all weekend and I'm sure they were busy! -- but they came by 1:00 that day to refill my tank. I'm so thankful for the quick service; otherwise, I would have had a very cold night and probably a frozen pipe.

They Installed a new gas furnace we converted from oil to gas seven years ago we pick Baystate…read morecomfort heating because James was great and nice They weren't the highest they weren't the lowest he was neat and clean an installation I would give them four stars on installation but seven years later I called on December 20 for a service call because my pressure relief valve and expansion tank had a leak1/2 gal of water a day I back three times Trying to get A normal service appointment They had no curb decency no Courtesy return calls I know we can't service or when they could get to us so I had to go somewhere else on Jan 12 So an installation and give them four stars but on service well best of luck

Had a scare last night with the carbon monoxide detectors going off. We had Columbia Gas come out…read moreand they said it was probably the boiler or some sort of venting issue. We left for the night and called Baystate Comfort this morning (between 7am- 8am). James was at our home between 8:30-9am!! He was able to repair the issue, but warned us that our furnace is on borrowed time. He was very knowledgeable while explaining the process of a replacement and how it would benefit our home. He also was patient answering all of our questions about other options (routine maintenance, duct tape, prayers, etc :). In the end, he will be sending us a quote for a new furnace and hot water heater in one system, and we are working on setting up a game to pay for it. Thank you, James, for making us feel as ease with the no more carbon monoxide and moving forward with a new system!