I appreciated the fast service, quick diagnosis of our gas stove's problem in the electric…read moreignition. Promptly fixed it and at a very reasonable price.

Knowledgeable and nice people. They gave me good advice, which included not using them.read more

Excellent technicians and service!…read more The response was quick and he worked with me and our schedule.

Installed our furnace in 2017. We have had condensation back up and water issues since. Today our…read moreheat stopped working. When i asked if we should use a different product because this one failed so quickly and that the furnace has had issues from installation on with condensation...they were immediately annoyed and are now refusing to come fix it. (i think they know they screwed up) mind you i have paid every bill with them having to call them back several times. i dared asked if we got a faulty product and should we go with a different brand blower. I should have switched companies long ago. It's winter and we have no heat. That's all you need to know about this company.

Called them Thursday afternoon because my hot water heater died. They were supposed to come on…read moreFriday to look at the job to hopefully do something for me on Monday. Waited all day Friday, only to get a phone call at 3 to tell they couldn't do anything for me at least through all of next week. Left me no time to call anyone else. Very unprofessional.

This would be 5 stars if they didn't end up price gouging for a routine maintenance visit…read more I've used them before, once for a routine service visit and once when a radiator pipe was leaking (they ended up also doing our next service on the boiler at that time). The first time they did the maintenance, they didn't drain and refill the boiler, which was always done by any previous service techs. The second time I asked them to (after they replaced the bolt on the leaking pipe) and they did. In June of this year when they came for the maintenance, I mentioned that I'd like the boiler drained/filled again. Steve starts talking about how if I want the boiler drained, there are separate charges since they are different jobs, the burner and the water. This is news to me; every reputable tech has always drained the boiler as part of the service, even when we had an oil boiler, and the charge includes both services. After spending no more than 15 min total on my boiler, I go to write a check ($125 a year ago) and he says he needs to call the office to get the price. Red flag. They did not quote me when I called, but I also had used them before for the same service and knew that if the price went up, say to $150, I would have been fine with that. He returns and says it's $325 and does this song and dance about how their costs have gone up and he's not going to charge me the $125 fee to come out. What? It would have been $450 for a 15-minute scheduled routine maintenance call? I followed up with the office a few times to get an invoice with the 2 "charges" broken out. You guessed it, a month later they have ignored the request. I try to keep my business local rather than go with the big companies. Top Mechanical gave me a great lesson on how the little guy will choose to rip you off if he feels he can get away with it. Go with the big company is the takeaway if you don't want to be ripped off.

From start to finish, this company delivered outstanding service. Their team was professional,…read moreknowledgeable, and extremely respectful of our home. They walked us through every step of the installation, answered all of our questions clearly, and explained how to use and maintain our new heating system so we can get the most out of it for years to come. The installation itself was done with great attention to detail -- they arrived on time, worked efficiently, protected our floors, and cleaned up so well it looked like they were never here. The difference in our home's comfort is incredible, and you can tell the work was done right. It's rare these days to find a company that combines fair pricing, quality craftsmanship, and exceptional customer care, but they truly delivered on all three. We highly recommend them to anyone looking for reliable heating services. We are beyond satisfied!

called several times, never returned my call! if he was busy, he could have at least returned my…read morecall and explained he was very busy with an estimate of when he would have been available.

Shawn has done several jobs for us and was very knowledgeable and did a great job. The first job…read morehe did for us was to fix the job of another plumber who installed a new tankless water heater. The hot water didn't even last a minute. The guy said how much time do you need to take a shower? Duh, longer than 30 seconds. Shawn added the pipes, tubes, and other things needed for it to work right which the first guy didn't do. He did quite a lot of work but he charged very little. My husband and I wished we knew about Peabody Plumbing & Heating before we hired the first guy, who wasn't cheap and botched the job on top of it. The second time Shawn replaced our kitchen faucet and did a great job, fast and efficient. Shawn is trustworthy and reasonably priced. Thanks Shawn!

Expert plumbing. Very quick to respond with excellent service and quality…read more We have used JAM Plumbing for different plumbing needs - from water heater replacement to pipe issues. The job is always well done.

Quality work but I was not pleased with the way we were invoiced. The labor was very detailed but…read morethe materials were not. We had supplied a majority of the materials for the job. When we received the bill it had one line labeled "materials" for a couple hundred dollars. No itemization. When questioned about it we were told that's just the way they've always done it so we asked for a breakdown. We were told we would receive one, but we never received it. If you decide to have this crew do work, make sure they are as detailed with materials as they are with labor on their invoice. Without a doubt in my mind the materials portion on our invoice was significantly padded...a couple hundred dollars for what amounted to several feet of iron gas pipe and a cap, a couple feet of copper (we provided 90% of it) and one shutoff valve (we supplied the other five). Perhaps $50 in materials if sourced from a local jobber supply, but definitely not more than $200. There's a reason we never received the itemization...they knew they could never justify it.

Kevin was fantastic to work with. He did an amazing job cleaning and repointing the basement…read morebricks in our 120 year old Victorian. Good communication, great work. Highly recommend Kevin and his team.

Kevin and his colleague did a great job repairing and rebuilding my chimney. Work was thorough,…read morecommunication was great. He responded in a timely manner to phone calls or texts. Cleanup was impeccable. I highly recommend him.

Bob is a great guy, his estimate was right on the money, they were quick, clean, and their work was…read moreexcellent. I was very happy with the results. I wouldn't hesitate to hire them again. Highly recommended.

I had another electrician lined up to do some work for me and he never showed up. I called Bob and…read moreexplained that I needed some work done quickly. He fit me in that day (he'd had another job that didn't take as long as the homeowner projected). I had most of the outlets, switches, etc changed out to match the new paint colors in my home, and he also replaced 4 indoor and 3 outdoor lights - in 4-1/2 hours. He and his assistant were friendly and very professional, and when I got home that night I was very happy with the results. They were very careful not to Mar the new paint, picked everything up, and left the old parts for many (many were only a few years old). I highly recommend RFL Electric!!