Knowledgeable and nice people. They gave me good advice, which included not using them.

everything about my dealings with Art from Cooper Appliances was top tie. highly recommend him. we will use him again for sure.

Used Cooper Appliance several times at different properties. Always a great experience. Recommended him to clients and friends. Lucky to have this company to call on. read more

This guy is the worst repairman in western mass. He must have a screw loose. Told me my washer was fixed, I said it wasn't, he came back and said it was, but it still wasn't. He has not returned my calls since. Extremely unprofessional and honestly just disappointing someone could be so bad at their job. Look for another repair man at all costs. read more

Our washer was in need of repair so I called a couple of places. Cooper Appliance called me back very quickly. They were friendly, professional, and pleasant. They came out the same day and fixed my washer. He also took the time to explain what was wrong. The cost for the visit was $95.00 which I thought was quite reasonable for a same-day repair that included parts. Based on my experience I would definitely hire them again and wouldn't hesitate to recommend them. read more

I called Cooper Appliance because my dryer wouldn't start. He returned my call promptly and was finishing up a job and came by on his way home. He took care of the problem and his price was very reasonable. I highly recommend this company. Fast service, excellent job and very affordable. read more

Terrific appliance repair service. The job is done quickly and professionally. Highly recommended!

requested service over a month ago. have called incessantly everyday with no response or calls returned. deadbeat owner who just doesn't care. employed by vertex real estate which is the worst renting in Amherst. together they make the least understanding and useful team. if you can I would highly recommend staying away from vertex and cooper as they are good for nothing. cant even return a call as a grown man running a business. pathetic. read more

I appreciated the professionalism and courtesy of my serviceman, Luke. He was prompt and answered all the questions I had about my installation. He even gave me valuable information about how to maintain my appliances in good working order. He was knowledgeable and fun to talk with. read more

I've used Cooper Appliance several times and have been satisfied every time. Art and Luke are always super quick to figure out the issue and resolve it. Not expensive either. Highly recommended! read more

We ordered a new dishwasher from Manny's in Hadley, and they recommended Cooper for the removal of our old dishwasher and installation of the new one. Cooper was friendly and professional every step of the process, even though the job turned out to be more complicated than anticipated. His service fee was also lower than I expected. I wish I could give more than five stars! read more

I waited for three weeks for my appointment and Mr. Cooper was right on time however his aggressive refusal to comply with the Home Owner Association requirement to wear a mask in common areas of my condo resulted of him leaving in a huff without undertaking the task for which he was being hired. His unprofessional attitude was such that I would never use this company again - no matter how good the work they do - covid restrictions or not. read more

I live out of town and called Cooper Appliance service to fix my daughters Dishwasher that was not working who lives in Amherst Ma. Art Cooper called me back the next day and scheduled an appointment. Art Cooper worked on the dishwasher and got it running without any replacement parts .Cooper Appliance is as good as it gets. Fair Pricing Knowledgeable, Friendly service, Highly Recommended .His Phone number is 413-527 2244 . Ken K read more

My freezer was glued closed (with all my best ice creams inside!) and I couldn't get anyone here faster than two weeks. Someone said to try Cooper Appliance Services, so I did. Art Cooper called back right away when i left a message explaining the problem, said he was in the area and would pop over, even tho I know he's SO busy. He arrived and knew immediately what was wrong, got the whole thing apart in about 10 minutes flat, extracted a literal glacier of ice from my freezer, explained what he was doing and what the problem was, put it all back together, charged me an extremely reasonable rate, and was funny and smart the whole time. I will NEVER call ANY other appliance repair guy again until i try Cooper Appliance first. He's the best. read more

My sister called this guy I met him at her house to repair her washing machine. Not even a 1/2 later he returned upstairs telling me was fixed. A rod broke free unbalanced load. $75.00. The machine is not fixed still makes noise sister called him numerous times he told her it was running fine when he left. Hello mr. Cooper you didn't have a load in the washer. She will NEVER call him ever again. read more

Our Maytag Neptune washer developed a problem two or three weeks ago. It would no longer go into the spin cycle, giving us a "locked rotor" error code on the front panel. We called another local appliance repair company, and they came out to check the machine. We paid a $100.00 service charge, PLUS another $24.00 for tinkering with the machine, only to be told that the repair would be in the order of $800.00 and that we should junk the machine. It sounded like time for a second opinion. I went online and found a repair expert 3,000 miles away who said that our machine could definitely be repaired and for far less money. I exchanged a few e-mails with him, but I ultimately felt that the removal of the motor and control board were just a little more than I wanted to do on my own. I then called an acquaintance who runs a local handyman service, and he referred me to Art Cooper. From our first conversation, I knew that Art Cooper was the right person for major appliance repairs. He took a lengthy amount of time to speak with me on the phone, at the end of his work day, when most people would not even take the time to return a call. He also took the time to look into the situation, taking down our model and serial number, and contacting Whirlpool (the current owners of Maytag, which went bankrupt a few years ago because of, you guessed it, Neptune washers). Art Cooper spent more time on the phone with me diagnosing the problem than the first repair man spent on the service call where he told us to junk the machine. Anyway, Art came out today with a new motor and control board (which must be replaced in tandem). Our total cost for service, parts, and labor was under $300.00 ... not the $800.00 that the other company quoted. The machine is working like new, and we are very, very pleased. I recommend Cooper Appliance Services without reservation. If you live in the greater Easthampton - Northampton area and are in need of appliance repair, you cannot go wrong. read more

I wish all repair services around Northampton, MA were clones of Art Cooper's business! My call for repair was returned promptly, they repaired my ancient stackable and it is working better than ever. The cost was very reasonable and... most impressive of all: they came wearing masks - which speaks to their humanity and integrity. Best in-home repair service ever! read more