march 28, 2026 -- buyer beware!!! alpine heat pumps does not stand behind the products they sell…read more 18 months after purchase, major components failure of the compressor and inverter pcb board. best they could do was, we could get out there in maybe 2 weeks, why don't you try calling.....maybe they can help. alpine's representative had the nerve after it was diagnosed by another company as a known c464 failure problem with samsung to say, "well every now and then you get a bad one, but the parts are covered!" 18 months and a major failure, and we're supposed to come up with another $1,500 to $2,000 for labor and freon. so, they don't service what they sell, moreover, don't stand behind the product they recommended. not to mention that as part of mass save had to have our furnace disconnected and we are stll without heat (april 7) in half the house...tonights low expected to be 25 degrees! going on a week and half of 50% heat, not expected to maybe be repaired on the 14th. they were responsive in taking my $28,000 for the system, and now they will not respond! poor customer service! they take your money and move on! shop elsewhere, and go with company that actually services what they sell and stands behind the products they sell. oh, and they no longer sell samsung....no suprise. only 1 star, because can't give zero.

In 2024 I had Alpine Heat pump install mini-splits at my home in Worcester through Mass-Save. Jason…read morethe sales rep was very dishonest and unprofessional. He (jason) never took out a permit through the City of Worcester. I was notified by city inspector in December 2024. Additionally Jason(Alpine) charged me for four(4) mini-splits and I only recieved three(3) and one(1) condenser. Jason came to my home and I complained to him about mini-splits turn on in the off position. He(jason) stated he would put in a work request ASAP. I didnt here anything for a month until I posted a negative review with Mass-Save and BBB.Do not do business with this company! they are SHADY.

We had black smoke coming out our chimney we called Cabans and Felix came out within ours to help…read moreus. He cleaned our hot water tank and oil tank up and serviced everything. I could not have asked for better service I'm so thankful for the amazing work and service provided. I will recommend to all my friends and family!'

From the owner: Caban,s Heating specializes in Residential HVAC repair, installations, emergency services, hvac…read morereplacement, thermostat repair, furnace repair, boiler repair IA products ( Indoor Air)

We paid extra to be a "Premier Customer" which supposedly would put us ahead of regular customers…read more A Tech (Jose) was here yesterday for a seasonal checkup. We had had no problems with the heat. He said we needed a capacitor so we paid an extra $110. He left and didn't flip the switch to turn the furnace back on. We didn't realize it until the heat didn't come on this morning. I called at 6:30 AM and got a call back at 7:45 AM. The heat didn't come on after flipping the switch. The best they could do was to send the same guy out between 2:00 - 3:00. I heard nothing by 3:30 so I called the office. I was told a different Tech would be out, who had two customers IN FRONT OF US! I called back at 4:00 because I hadn't heard anything. I was told he should be here by 4:30. We then called at 5:00 and was told he was on his next to last call and he would be here when that was finished. Jimmy came and took care of the problem. Jose had not only left the switch off, but he didn't turn the gas back on. Overall, except for Jimmy, it was less than a great experience the last 30 hours. I would have expected to have a Tech here before 5:30 PM today.

Absolute perfection in service. The tech, Dakota, arrived on time, was very professional, thorough…read more, knowledgeable and friendly. The prices are fair. So fair, we signed up for a service contract, something we don't normally do. We've been searching for a reliable, trustworthy company to take care of our HVAC system. We hit a homer when we went with Berkshire

Ray spent two months trying to fix an in issue with a gas forced air heating system. After several…read morevisits and changing boards nothing was fixed the furnace had to have a jumper in place on the board to at least function to put heat out. Charged an elderly woman over 3k for parts and labor and still did not correct or even have a good bead on what the issue was. I would avoid him at all costs

worked at my 77 year old mothers house. Charged her $280 was there 30 minutes to do nothing because…read morethe next day Boiler isn't working. Then he is telling her to bang on the part to get it going again and he will order a new one!! $600 next day and another almost $600 labor. Why would he not have told her to order it straight away? on the contrary he got her for more labor and let her worry if it's gonna quit? And it did!

First time using modern heating and AC. A company installed a brand new boiler with furnace oil…read moreburner. I found them to be efficient. Only two days to install the complete system. The owner loaned to me a space heater until the job was complete. I only have one request from the company to use drop cloths as not to make a mess on their future projects. The owner, Chris was in touch with me from beginning to end of the project. I appreciated that very much. The two technicians that came over to the house were very polite and helpful. Will I continue doing business with this company? Of course I will and I think you could too. I would like to keep a good relationship with this company.

We had them replace our furnace with a heat pump at our home in Longmeadow. He even helped me fill…read moreout the impossibility difficult federal and state rebate forms and we actually received a check to offset the cost. His crew was great. The whole process was the easiest repair/replacement that we have experienced in decades of home ownership.

I had the crew come out today to insulate my attic. This was the most professional, clean,…read morehard-working, efficient crew I've had at my home for any work in a long time. Everyone was friendly, masked up, and left no trace they were even here. They went above and beyond, updating and installing draft guards and door kits for both of my doors, as well as fixed something on my roof quickly they noticed was very wrong. 5 out of 5, I wish this crew could do every single job I have to do in my home.

Do NOT use them for WAP low income. All they care about is making money off putting useless hvac…read morestuff in house that did not need it. They did nothing to help me at all. All they did was screw me over and try to make money for themselves. It would have ended up costing me money to fix all the cosmetic problems they left in my house after they got what they wanted out of me. Thanks for nothing!!!!!!!!!

I had an indirect water heating system that I was not happy with. Mike came to the house and…read moreevaluated my setup, gave me the options available to do something different and provided his own recommendation with a fair estimate for the project. He made an appointment to return in 4 working days and the job was done in one morning and it came in under his estimate. Mike kept me up to date on his schedule and did not hesitate to communicate exactly what his timing would be. It was a great experience. Highly recommend Integrity Heating and Cooling.

After moving in a new place, I called him to check out my radiators and furnace due to reviews I…read moresaw. He came out and only did something to adjust the water on the furnace, didn't look at my radiators which is where my concern was. I brought him in the bathroom to see what I was asking him to look at. He said he saw it through the vents. Never even looked at it and charged me $100. He also said he would give me a senior discount. Think I got that? I got nothing and he got $100. Don't do it. This guy is not cool. Don't know who showed up at the other reviewer's homes because it couldn't have been the same guy. I was so shocked I couldn't even speak for myself.