A friend of mine recommended Wilson 2 years ago when I was looking for a company to do our annual…read moreclean and tune on our furnace. Our 16-year old furnace finally broke down this month (Oct 2016) and we had Wilson install our new one. I have nothing but great things to say about our experience. Gary Wilson came out and gave us a quote and in less than a week, the company was available to install our furnace. No muss, no fuss. The workmen were kind, respectful, and helpful (sadly this can be a rare thing in home repair companies). Everything was done on time and without them leaving a mess anywhere in our house (also a rare thing). I do not hesitate to recommend them.

Simply the best. I needed my boiler replaced and caught Gary at the right time as I'm in the…read moreBoston area which is not where he typically works, but we chatted and he agreed to drive to my house. I knew of his reputation from a heating help board I had been on in the past and knew he was the guy I wanted for my install. When Gary says he'll be there at 7am you better believe him. He showed up on time and went right to work. His lead plumber came shortly after and drove what I'd call a mobile plumbing shop. These guys don't mess around, they had every tool and fitting imaginable and I couldn't have been more impressed, except for the fact they were heads down all business the whole time they were here. Gary was here from 7am to 6:30pm and spent the time to make sure everything was perfect and that I knew all of the features available before he left. The quality of the work was beyond impressive and we couldn't be happier! Btw, the boiler is a Viessmann and it's awesome, I can monitor it from my phone and on a recent trip I was able to lower the domestic hot water while we were away which saved us gas.

Great response time! The rates are reasonable and they service both our heating and air…read moreconditioners.

First time using modern heating and AC. A company installed a brand new boiler with furnace oil…read moreburner. I found them to be efficient. Only two days to install the complete system. The owner loaned to me a space heater until the job was complete. I only have one request from the company to use drop cloths as not to make a mess on their future projects. The owner, Chris was in touch with me from beginning to end of the project. I appreciated that very much. The two technicians that came over to the house were very polite and helpful. Will I continue doing business with this company? Of course I will and I think you could too. I would like to keep a good relationship with this company.

march 28, 2026 -- buyer beware!!! alpine heat pumps does not stand behind the products they sell…read more 18 months after purchase, major components failure of the compressor and inverter pcb board. best they could do was, we could get out there in maybe 2 weeks, why don't you try calling.....maybe they can help. alpine's representative had the nerve after it was diagnosed by another company as a known c464 failure problem with samsung to say, "well every now and then you get a bad one, but the parts are covered!" 18 months and a major failure, and we're supposed to come up with another $1,500 to $2,000 for labor and freon. so, they don't service what they sell, moreover, don't stand behind the product they recommended. not to mention that as part of mass save had to have our furnace disconnected and we are stll without heat (april 7) in half the house...tonights low expected to be 25 degrees! going on a week and half of 50% heat, not expected to maybe be repaired on the 14th. they were responsive in taking my $28,000 for the system, and now they will not respond! poor customer service! they take your money and move on! shop elsewhere, and go with company that actually services what they sell and stands behind the products they sell. oh, and they no longer sell samsung....no suprise. only 1 star, because can't give zero.

In 2024 I had Alpine Heat pump install mini-splits at my home in Worcester through Mass-Save. Jason…read morethe sales rep was very dishonest and unprofessional. He (jason) never took out a permit through the City of Worcester. I was notified by city inspector in December 2024. Additionally Jason(Alpine) charged me for four(4) mini-splits and I only recieved three(3) and one(1) condenser. Jason came to my home and I complained to him about mini-splits turn on in the off position. He(jason) stated he would put in a work request ASAP. I didnt here anything for a month until I posted a negative review with Mass-Save and BBB.Do not do business with this company! they are SHADY.

We've had a fair amount of a/c trouble this season; they have ALWAYS fit us in the next day, and…read moretoday when the first fix didn't take, they had the head tech here by the end of the day, who got us as much cool as he could with needing to order the defective part. Plus zero charge for the 2nd visit. We have a group rate with others in our condo association, and it is at a savings. We have had our twice yearly servicing with them for like 5 years now, totally dependable. Steve & Linda in the office & all the techs have excellent communication and customer service skills. I don't know why others in the past have rated them poorly but I cannot give them less than A++ all around. Really happy to have them on our side! The address listed is no longer correct, they are in Florence; phone is the same

Do not purchase this product. I had it installed and it has not worked from day one. The company…read moreoffer to sell me another one of half price. they will not let you speak to anyone other than customer service. Pioneer (Parker Davis HVAC International, Inc. ) is a dishonest company.

We have been customers of Berkshire Heating & Air Conditioning for several years, and have had very…read moregood service in the past. However, today I would like to highly commend the visit for a PM that Jayson performed. He provided a 2 1/2 hour service inspection which was extremely thorough and comprehensive. His knowledge is outstanding and his professionalism is to be noted. He answered questions so that I could understand them and he truly explained everything he was doing throughout the inspection. The company is certainly lucky to have a technician of his caliber. Vicki S.

My autistic daughter is a longtime customer of Berkshire, with an expensive plan. Her Lennox gas…read morefurnace needed a new fan motor at a Berkshire quote of $2400. There was no negotiating on that price, even mentioning the price of gas to travel to Springfield,MA from West Springfield! Seriously! We sought out a separate quote with a local company, and the job was done quickly for $1600 including the new fan ordered from Lennox. I see a big problem with Berkshire 'abusing' the trust of longtime customers who expect they are in good hands. Other people at the Hampden East complex Nassau Drive have reported dismay with Berkshire and urge customers to go elsewhere. Thought you should know. Barbara Dautrich Carol Dautrich 98 Nassau Drive Springfield, MA. 01129

We had a positive experience with Boulanger's. After two calls to two other plumbers who never…read morereturned our calls, we were pleased to not only have someone pick on the other line right away, but they sent someone out same day. Our problem was resolved promptly and the gentleman who came out also offered (and did) fix our diverter spout without us asking. We appreciated that. Felt the amount charged was standard for this type of work. Highly recommend.

PLEASE BE ADVISED. The guy was here for FIVE minutes to check the gas pipe on my dryer, couldn't…read morefix it, and left. We were subsequently billed $175. They will bill you this no matter if they fix it, or in our case, spend a total of 5 minutes.

I needed a plumber last minute for a toilet issue in an apartment in Northampton back in December…read more2018. I also needed a plumber who would be flexible with timing given other work that was being done in the apartment. I called Richard's and they had availability. They were originally scheduled for an afternoon call, but I had to push the appointment to the next morning. Richard's was very accommodating and understanding. I like that they are honest and straightforward. They showed up on time, were very professional, and fixed the problem in about 15 minutes. I would highly recommend!

I'm writing this review, without having received any service. I simply made a phone call, and am…read morewriting to provide impressions. I called to get an estimate on a sump pump exam and replacement, and they noted that they are only handling "emergency requests". I asked for anything in the next year, and they said that COVID was leading to problems, recommending that I call around. They noted very clearly that they were not free. The number listed on Yelp was incorrect. The business representative was clear that "they" are not available. He didn't know the reps and added that Matt, the primary owner, was injured. If you are looking for an estimate, keep in mind that it appears that they are having staffing / operational challenges.

great service i just call the store for info about wood stove cleaning and i got the # to JMF…read moreChimney Service 413/330-2186 im so happy i call James my service schedule was between 9-10 am. 8:50 his service van pulled in my driveway this is how much they care and respect customer cleaning take about hour they know what they doing now only thing is left is waiting for winter knowing that you have clean chimney done by JMF CHIMNEY SERVICE 413/330-2186. Thank you so much for your service and will see you next time in BELCHERTOWN for next service

We purchased a new pellet stove and had it installed this week. Working with the team at McKenney…read moreHearth & Home was a wonderful experience from start to finish. Their team is very friendly and highly knowledgeable, they treated us with care from the first interaction. We received product guidance, trustworthy recommendations, prompt service, fair pricing, and reliable responsiveness each step of the way. The cherry on top is our warm, beautifully installed stove. We're so warm & cozy tonight. Thank you so much for your care and professionalism! It's refreshing.

We had black smoke coming out our chimney we called Cabans and Felix came out within ours to help…read moreus. He cleaned our hot water tank and oil tank up and serviced everything. I could not have asked for better service I'm so thankful for the amazing work and service provided. I will recommend to all my friends and family!'

From the owner: Caban,s Heating specializes in Residential HVAC repair, installations, emergency services, hvac…read morereplacement, thermostat repair, furnace repair, boiler repair IA products ( Indoor Air)