Actually found James here on Yelp (a first for me) - and noting the other reviews used him for a…read moresmall job of replacement of our house pressure Watts valve. He did a fine job and was timely, etc. He will def, be our go-to plumber....

My mom is clueless about house repairs and I'm no help either, so when she had some leaky…read morethingamajig in her house, I called James for help. He worked his magic and fixed it without "discovering" new expensive problems like some repairmen have tried to do. We haven't had any problems since. Highly recommended.

Dave was prompt and provided quality work. Dave was receptive to our concerns and his work…read morereflected thise concerns. We would recommend Dave for your needs.

Prompt courteous and market priced. Needed a faucet to the outside repaired and he handled it all…read more Picked it up, installed and tested it.

Aaron at Steve's plumbing Is great getting back to you, actually returns calls promptly! courteous…read moreand helpful, great service! Installed my new gas heating system and has come right away when I needed him for other issues.

From the owner: Steve's Plumbing & Heating Co. has been serving Western Massachusetts since 1978. We are a…read morefull-service company that specializes in boiler replacements. We pride ourselves on quality craftsmanship and a common sense approach to solving each customers' plumbing and heating problems. Call us today for more information.

Pricey but efficient and got the job done in a timely fashion. They were professional and…read moreknowledgeable.

Never hire Poor work and very unreasonable charge! Hired few…read moreyears ago cost a bundle and poor workmanship

We have been customers of Berkshire Heating & Air Conditioning for several years, and have had very…read moregood service in the past. However, today I would like to highly commend the visit for a PM that Jayson performed. He provided a 2 1/2 hour service inspection which was extremely thorough and comprehensive. His knowledge is outstanding and his professionalism is to be noted. He answered questions so that I could understand them and he truly explained everything he was doing throughout the inspection. The company is certainly lucky to have a technician of his caliber. Vicki S.

My autistic daughter is a longtime customer of Berkshire, with an expensive plan. Her Lennox gas…read morefurnace needed a new fan motor at a Berkshire quote of $2400. There was no negotiating on that price, even mentioning the price of gas to travel to Springfield,MA from West Springfield! Seriously! We sought out a separate quote with a local company, and the job was done quickly for $1600 including the new fan ordered from Lennox. I see a big problem with Berkshire 'abusing' the trust of longtime customers who expect they are in good hands. Other people at the Hampden East complex Nassau Drive have reported dismay with Berkshire and urge customers to go elsewhere. Thought you should know. Barbara Dautrich Carol Dautrich 98 Nassau Drive Springfield, MA. 01129

Prompt, efficient, succinct. These guys just EXUDE credibility. Think of THE Quintessential…read morePlumber, and that's the Siano family right there. These guys know their business, and they're informative and patient to boot! We got Bill Siano this time, and he went the extra mile to review everything he did for us today -- not by saying it, but by SHOWING us! He installed shutoff valves for every endpoint of our house's water system so that if any one individual tap breaks, we can disable it without disrupting water for the entire house. These are honest and forthright folks who prove themselves with actions rather than words. You won't find more integrity than this in plumber service. I recommend this place as highly as I POSSIBLY CAN! Added bonus: Family owned and 100% local, no big megacorps here--their earnings get reinvested in the local economy!

Came over as scheduled and swapped out faucet. He was quick, professional, and cleaned up after…read morethe work. It was not a straight out swap so his experience proved valuable. Pricing was reasonable. Highly recommend.

H&D have replaced my aging oil furnace and air conditioning, as well as a new water heater most…read morerecently. I have their service plan, and for a reasonable price they come out and take care of the HVAC components on a regular basis. The technicians have always been straightforward with me, and I've had zero problems with everything except a whole-house humidifier, which needed to be replaced and re-routing of the drain hose, and they stuck with the problem until it was taken care of. They've always been responsive, and have a collection of great techs who are polite, respectful of property, and friendly. I would recommend them for sure.

My partner and I closed on our home on October 3, 2025, and met with Jason at HD Air on October 5…read moreabout replacing oil heat with a roughly $29,000 mini-split system. A year later, we are still dealing with repeated failures of our home's only heating and cooling system. Conflicting financing information and inconsistent communication delayed installation until December. We were told $16,000 in Mass Save rebates could cover the remaining balance after our $13,000 HEAT loan. After we signed over the loan check, HD Air told us we needed separate financing for the $16,000, forcing us to obtain a cosigner. We felt misled. During December installation, we spent nights without heat and reported freezing pipes. Only then were we told the basement would require ongoing space-heater use. Crews left trash in our yard and holes above the electrical panel exposed to the outdoors. The branch box leaked immediately after installation. When we called for emergency service, we were told no technician was available that night and to shut off our only heat source. The system did not work properly until December 23. We paid $4,146 in additional rent for November and December because we could not fully move in, and experienced cracks in our home. We both work from home and have lost several days of work dealing with these problems. During that stressful period, I also went to the ER with high blood pressure. HD Air reimbursed our space heaters, but the problems continued. Installation and service visits: * 2025: December 4, 8, 9, 10, 12, 15, 16, 22, and 23. * 2026: May 19; September 12, 24, and 25; and October 6. In May, a reported leak was assessed as condensation. In September, another technician identified a refrigerant leak. We waited 12 days for service, only for the system to fail again within 45 minutes of the technician leaving. The next day's reset helped for about 15 minutes. A promised follow-up did not happen, and we had to call again. On October 6, a technician reported a restriction causing excessive system pressure. Our next appointment is October 13. If the system is not fixed at that appointment, we will have no working heating system as temperatures are expected to drop into the 50s the following day and near freezing at night. We are concerned about further cracking and damage to our home, our pets' wellbeing, and our own ability to stay warm and safe. HD Air has said it "may" consider replacing the system, but only if failures continue after October 13. That leaves us facing another winter without confidence in our home's only source of heat. The repeated failures, conflicting information, and lack of dependable follow-through have been costly and exhausting. We need HD Air to take responsibility and provide a lasting solution. I cannot in good conscience recommend them.

We had what we thought was a blockage in our toilet line that was causing us a great deal of…read moreproblems. We were recommended to Fletcher Sewar and Drain. They came today and the service was wonderful. They were able to tell us that there is absolutely no blockage all the way to the street. We just need to replace both toilets. We give Fletcher Sewer and Drain 5 stars!!

We called with a septic system emergency. While they were initially helpful and polite, they…read moreultimately forgot about the job, and us, entirely; on Saturday night they promised they would be out the next (Sunday) morning, but neither called nor showed. When we called to ask what was going on they had no idea who we were, then blamed the situation on, 'a little mix up '. They did not apologize once, nor could they tell us when they actually would be back to fix the issue. Perhaps Fletcher is fine for routine issues, but be wary if you have an emergency.

Dreyer is located in Agawam near EBs Restaurant. We are in Agawam near Murphys Pub. They were on…read moresite for 1/2 hr. / 30 minutes and the Labor Charge was $175.00. I understand that includes their long trip from N Ramah Cir near EBs. However, they /2 young men were on site for 30 minutes and left a little mess. Otherwise, they did the job. Recommend getting an estimate / quote first so, you know what to expect. Also, Payment is Due in 5 days from receipt of the invoice.

I reached out to Dreyer Plumbing to investigate a leak that was causing water damage in the kitchen…read moreceiling from the upstairs bathroom. I was explained the cost structure ($150 for anything less than an hour) and everything in advance when booking the appointment, which was good. The technicians (who were extremely knowledgeable, helpful and professional) came over to assess the situation and agreed that the leak was coming from the bathroom. They also cut a hole in the kitchen ceiling to assess the extent of the water damage and confirmed the general area where the water was coming from. They were able to confirm this, but were not able to perform any repairs or further assessment of the problem and told me to contact the company again to get a quote for replacing/updating the faulty shower, which I did. That was over two weeks ago. Since then, I've followed up twice to see what the quote would be for the work and have received nothing. I essentially paid $175 to be told something I already knew and have a hole cut in my ceiling which can't get repaired until the leak is fixed which they seem to have no interest in doing.