We had them come several times for various things such as hooking up the washer and installing a…read moresink and line to our fridge. They also had a come and check out our heating and even though they were very busy, they made accommodations. I have read the bad reviews here, and I have not found any of that behavior exhibited in dealing with them... So I would highly recommend them. Plumbers are the most in demand vendors when you have a house and people need to understand that they can't be in 50 places at once. That being said, whether dealing with them on the phone or dealing with the people that they send out... Their service is A-1!

We had our furnace replaced recently and they were great to work with. Alex and his colleague were…read moreprofessional and thorough. Even though there were a few hiccups they were responsive and finished the job in a timely manner. The system is only a few days old so fingers crossed everything stays running smoothly over the winter. Leprevost is our go to for plumbing and heating needs because of their responsiveness and always professional crew.

Pittsfield Pipers are professional and do quality work! Within 24 hours I had somebody at my home…read more Jeremy was knowledgeable and answered questions and concerns. Very personable just like Dave who does my yearly maintenance on my system. Their service person Joyce was very helpful as well. They're reasonable and give a discount to seniors. You can't ask more than that. Donna Pivero

Jeremy did a great job. he completed a bunch various plumbing jobs as well as replacing a cracked…read moretoilet.

Had my garbage disposal replaced and line unclogged. Great service! Fast response and quick to get…read morethings done. Highly recommend!

Frankie, Please accept my huge gratitude for your help to…read moreresolve the issue with my septic pipe. You acted professionally and experienced. You were able to identify the exact problem and give me the correct answer which resolved the issue. I called one plumber before you. That plumber refused to deal with it. Only informed me that he is charging $100 an hour and recommended another company which is charging $150 an hour. I wasn't comfortable even to bother calling there. Thanks God, your company showed up in Yelp. You responded and helped immediately. You got my 5 Be blessed! Sincerely, Tanya.

they sent a technician out right away and fixed my issue with my furnace. technician was very…read moreknowledgeable and personable. great job

We were having problems with our 9 year old Bryant gas furnace. Being new homeowners we did not…read moreknow who to turn to for help. Of course it started acting up just as the weather was getting colder. It kept indicating a code 13 lock out fault and then a code 41blower motor fault. We were so lucky to find Comfort Control Mechanical in Pittsfield. When we called Dave was immediately responsive and dispatched the technician. Their technicians, Tyler and Louis, were amazing. They were methodical and profession in their approach to troubleshoot the problems we were experiencing. They got the furnace up and running again. Tyler and Louis are knowledgeable in their fields of expertise. We would highly recommend them to anyone who needs such services

Was great at the start. Put in a new hot water tank quickly, replaced some water turn offs, and…read morereplaced piping under a sink. Unfortunately, 6 months later the sink began to leak where he put in new pieces. I've been contacting him via text for 4 months. At first he replied and said he'd put me on a list but that was 3 months ago. Now he won't respond to my texts. I feel that he should stand behind his work for 6 months and I shouldn't have to find someone else to fix this. So I have a bucket under my sink and am very frustrated with their service.

Competent, knowledgeable, great service. Very responsive. Willing to troubleshoot over the phone…read morewith us. We hired them for interior plumbing leaks, furnace, drain issues and installing water filtration. Things get done the right way! Highly recommend.

I had a New Electric Hot Water heater installed today. Dani and Justin were consummate…read moreprofessionals. When you call Empire plumbing you get a live person. You are told a time and date for an estimate. They stay in touch by text if there are changes. On the day they are to arrive they remind you of the appointment. They are clean and neat in their work and willing to answer all your questions. I cannot say enough good things about this company and their Technicians.

Has empire plumbing come out to install a kitchen faucet. They quoted me a "task based price" of…read more$462 in labor for what I expected was less than an hours work. They then tried to charge me a $100 "Diagnostic Fee" I subsequently contracted the work with Final Look Contracting. They did the work in 25 minutes and charged me $199. I had wanted to use a hometown company but their price was awful. Avoid them if you can.

The drain line in my home became completely clogged at 4:00 on Memorial Day afternoon. I called…read moreByron Parker Plumbing, got their voice mail, and left a message, telling my tale of woe. Bob called me back within a couple of hours. On Memorial Day! Rebecca and Cameron came to my place the next morning, cleared the clog, and showed me how I could fix it if it happened in the future. Except for the clog, I could not be happier with this experience. Thank you so much!

Kitchen Sink became completely clogged early Saturday Morning (11/29/2025) Tried the usual cures…read morebut to no avail. Called Byron Parker Sunday Evening and left a message telling my problem and requesting assistance. Monday morning (12/1/2025) I received a call from Rebecca who told me a man was available that morning. The man was at my door in under 20 minutes. Unfortunately, I didn't catch his name but he immediately went to work on the drain system. Opening the clean out plug and using a snake he had the drain operating properly in no time. He performed some checks on the remainder of the system and noticed that the sink basket was very loose. He took it apart and using new putty reassembled it so that it no longer leaked. I was very impressed with the service provided by Byron Parker and its employees. Having worked in the plumbing department for many years in one of the Big Box stores, I recognized the skill of the man and the thoroughness of his actions. Thank you for your prompt and efficient service. The only problem I can see is now it leaves me open to washing the dishes again. :) John & Deb M.

Never thought I would have to call for a pump repair but it happened. Water stopped coming into my…read morehouse and I called about 8 service and Well companies. This was the only company that called me back within five minutes. I immediately booked an appointment for the next day early. James showed up on time and was already troubshooting the problem. I got a quick lesson on how the well and pump should operate. James was professional, knowledgable, and quick. It took about an hour to complete the job. His price was reasonable and fair. I would use this business again should we have any further issues with the pump. I still have not heard back from any of the other calls I placed for service which goes to show me that this guy is reputable.

I could not recommend enough. Jim was an absolute pleasure to work with and a genuinely good person…read moreto boot. I would recommend Advanced Water to every single person in need of help!