I have been a customer of Bradway Plumbing for 5 years. They installed a hot water heater for us,…read moreand have completed multiple plumbing jobs such as toilet installations, sink faucets, UV light systems, and more. This morning I called requesting help with our aging mini-split a/c system and was told they would no longer provide service to us as a result of an incident that occurred last Fall when driving past the owner's house. The workers they hired were installing electrical conduit and a box truck in front of us stopped before starting again. My wife and I, with our two dogs in the car, began to proceed. I assumed it was safe to proceed. The truck suddenly stopped and the reverse lights came on, so I blew my horn, knowing they could not see us behind them. Suddenly, the two workers startied screaming at me, cursing and calling me names and verbally abusing me for proceeding. My wife and I were very shaken up by this and called the local police to report this violent behavior. I am extremely upset as well as disappointed that this company would turn their back on me as a customer. The only reason I am giving them two stars is that we have always been satisfied with their work. Knowing that this is how they operate, I would never even want to use them again. They actually should get 0 stars for treating a customer in such a way. EDIT: to be clear, I never said the workers who verbally abused us were employees of Bradway Plumbing. But it is Bradway Plumbing who we just discovered will no longer do work for us. There is no misplaced blame, other than Robert now trying to blame me. I guess he thinks we should just accept being verbally assaulted and cursed at by the people he hired to work on his house? Maybe he should have spoken to the people he hired about the incident. Anyway, I am now fully aware of the type of business owner Robert Bradway is and will happily move on.

Was recommended to this company by a very trusted (5 star) contractor to address an emergency…read moresituation on a weekend day. Their response was almost immediate with technicians to address both a plumbing and heating emergency; a furnace failure which had resulted in a frozen pipe to burst causing catastrophic damage to our entire home. Within hours Mike had found and repaired the broken pipes and faucet and Josh had the Peerless furnace up and running allowing the Servpro team to start their remediation work. Thank you all on the Robert Bradway team for your excellent service!

New customer, and can confirm all excellent reviews. Josh is very professional and does a nice job…read moreexplaining the service and the state of systems. Fairly priced and didn't try to sell us things we didn't need.

I posted another review about Josh's fantastic service for my boiler several months ago. When my…read moremini-splits stopped blowing cold air, I knew Josh would be the one to call. He fit me into his packed schedule (of course the units picked the first hot spell of the season to act up), diagnosed a refrigerant leak, and set about fixing it. If you're not familiar with mini-split systems, the difference between them and central air is that where central air cools air at the condenser unit then circulates it through your house, mini-splits circulate refrigerant, cooling the air at various "head units" throughout the house. The advantage is that mini-splits are easier and faster to retrofit into old buildings. The disadvantage is that there are many more places for a refrigerant leak to hide. Josh filled the system with UV dye and came back late in the evening to check for leaks. He found a couple of egregiously loose fittings---a sure sign of shoddy installation by the other company that had installed the system. At this point, he suspected there were probably loose fittings elsewhere. He's keenly aware of how expensive refrigerant is, and how bad it is for the environment when it leaks. With that in mind, along with the fact that the heat spell had broken, he suggested we hold off on refilling the system until he could come back and do a full system walkthrough. When he came back, he pressurized the system to its max with Nitrogen, so he could check for leaks without wasting refrigerant. It just so happened to be the hottest day of the year (so far), but that just made him more determined to get the system running for us. He worked thoroughly but quickly and got our system running better than I think it ever has. I'm profoundly grateful for his hard work and dedication. I cannot recommend him highly enough for any HVAC work you need done.

Dan Myers is a rare contractor in that he picks up his phone, shows up on time and without fail. He…read morefirst did a home inspection for me on my house in Pittsfield and I was impressed with his knowledge of construction and local codes so I hired him to do consulting on my project. He did a great job with that and eventually installed my mini splits. The system works perfectly and Dan was a pleasure to work with during my project. I have worked with many contractors and he is honest, reliable and most importantly shows up when he says. Highly recommend.

From the owner: In addition to performing top quality work, we can often solve problems that other contractors…read morecannot. This is due to our backgrounds in engineering and construction. We work to find the best solution for reasonable costs for our customers.

Had a small job today for Frank and he was early and was finished quickly. He told me about the…read morejobs he has done. I will call him for the next job, even if it is a large job.

Just Frank Plumbing is highly recommended. Frank came and repaired a broken toilet at our house in…read moreHudson on short notice and was knowledgeable and professional. He also is a very nice and honest individual.

march 28, 2026 -- buyer beware!!! alpine heat pumps does not stand behind the products they sell…read more 18 months after purchase, major components failure of the compressor and inverter pcb board. best they could do was, we could get out there in maybe 2 weeks, why don't you try calling.....maybe they can help. alpine's representative had the nerve after it was diagnosed by another company as a known c464 failure problem with samsung to say, "well every now and then you get a bad one, but the parts are covered!" 18 months and a major failure, and we're supposed to come up with another $1,500 to $2,000 for labor and freon. so, they don't service what they sell, moreover, don't stand behind the product they recommended. not to mention that as part of mass save had to have our furnace disconnected and we are stll without heat (april 7) in half the house...tonights low expected to be 25 degrees! going on a week and half of 50% heat, not expected to maybe be repaired on the 14th. they were responsive in taking my $28,000 for the system, and now they will not respond! poor customer service! they take your money and move on! shop elsewhere, and go with company that actually services what they sell and stands behind the products they sell. oh, and they no longer sell samsung....no suprise. only 1 star, because can't give zero.

In 2024 I had Alpine Heat pump install mini-splits at my home in Worcester through Mass-Save. Jason…read morethe sales rep was very dishonest and unprofessional. He (jason) never took out a permit through the City of Worcester. I was notified by city inspector in December 2024. Additionally Jason(Alpine) charged me for four(4) mini-splits and I only recieved three(3) and one(1) condenser. Jason came to my home and I complained to him about mini-splits turn on in the off position. He(jason) stated he would put in a work request ASAP. I didnt here anything for a month until I posted a negative review with Mass-Save and BBB.Do not do business with this company! they are SHADY.

Really expensive service call(s). My garage door needed adjustment as it kept cycling open, and I…read morewanted a new wireless outdoor keypad. I also needed a broken window panel replaced. The company completed the tasks with 2 separate service calls which totaled almost $500 dollars. Nice folks, but really expensive for what amounted to perhaps an hour total of work.

I have used them twice and both times they came quickly. Their work was amazing. And their prices…read morefair.

Long Energy came with the house when I moved to the VOK. Generally happy with service, but…read moreyesterday I woke to no heat, no hot water, no display in the on demand propane fueled hot water heater and it needed parts. Part came in from the manufacturers this afternoon and at 7:20pm I have heat and hot water before the temperature plummets again. Long Energy customer service is excellent, the products good, and their prices fair. A big thank you to Sean and all of the folks who make this company great!

Very rude customer service rep named Matt. I am purchasing a home privately and called to get a…read morequote for propane, and because the house I am purchasing does not show in Google that its for sale he refused to give me pricing. Not very good business practice. I will not be calling back as he suggested, "when I move in."

I have been a client of your company for many years and have a contract for both heating and…read morecooling. I had the cooling checked in April and was told nothing was wrong. I didnt try it until the first hot day in May and it did not work. The same worker came back and said that I had a leak and he was sorry he didnt notice it at his visit. He put an order in and I got an appointment for May 24. First of all, there were some hot days and I did not have air conditioning. Now there is a weather report that it may hit 90 this coming weekend. I am 78 years old and have to contend with this upcoming weekend without air conditioning because they are not coming until May 24. I called this morning to ask for a manager to call back. I got a call back but it wasnt a manager and she said it wasnt an emergency and they were too busy to come sooner. I think it may be time for me to look for another heating and cooling company. Also, if I'm charged a fortune for the repair which should have been done back in April, I will really take my business elsewhere. Susan Zuckerman

So, our updated review. This has been a difficult relationship from the beginning. However, it…read moreseems to be improving. I manage rental properties. I don't live in them, and it's quite a drive to get there. I also operate other businesses, and I will explain why this matters. We initially paid another company to make a repair when a tenant had no heat or hot water. That company charged us over $600 to bleed air from heating lines. On Thanksgiving weekend, the same problem reoccurred. The first company would not answer the phone. I then called Four Seasons. They agreed to come out after hours, but only if we would meet the tech there to 1) Pay immediately and 2) Sign a service contract with them. Ok. I get that. So, we drove out, met the tech, waited around for the repair, which we were told was a maintenance issue. We paid just under $500 for this call. A week or so later, I had to return to the site. I noticed hot water pouring into the basement. I called Four Seasons. There was a problem with the unit they had just repaired. I was told that they were very busy, but would come out later that evening. The catch.....I had to wait there to pay them C.O.D. Wait. What? I thought that's why I signed a contract with you??? I was told that NOBODY gets billed. Everything is done C.O.D! A heated argument was had. The service manager at one point, told me that he would just refund $170 back to me, and to call someone else. I told him my situation, and how I couldn't just wait around all day at a House I don't live in. It's winter! I also told him to keep his damn $170 and just fix my heat. After some argument, he agreed to come out and to bill me. The bill was paid as promised within a day. Fast forward 2 weeks. Another call for no heat or hot water. Same unit. I called Four Seasons and was told that I needed to be there to pay C.O.D! After I invented about 20 new cuss words, I was able to convince them to bill me. They went to the house, and advised me that I needed a new heat exchanger. They made a temporary fix, and ordered the part. When the part came in, they replaced it. 6 hours later, I get a call from tenant. No heat. No hot water. This time, Four Seasons went out to repair it. I recall it took 3 Trips, and I was told it was a maintenance issue. A dirty filter to be exact. Four Seasons then returned to do the maintenance. So far so good. However, today I got the bill. I was charged for the heat exchanger, which should be covered by warranty. Summary: Four Seasons is capable of being a 5 Star company. They NEED to work on their customer service. Not every call is a deadbeat. Some of us are respectable business owners, who appreciate lasting business relationships. They seem to be working on their issues, and I will continue to use them when needed, as long as they commit to improvement. Update: Just got another bill for $334 for overtime to address the maintenance issue (dirty filter).