Our furnace decided that it was time to quit. No notice! I have a home daycare and needed heat in…read morethe brutal cold snap that was happening. I called MANY heating contractors and no one had an opening- especially since we were not prior customers. Finally, my luck changed, and someone referred us to Hurley Mechanical. So glad that they did! When the company heard that we had no heat, they were at our home in a few hours. They installed a new furnace as quickly as they could get one. The team was courteous, professional, clean, and efficient! I consider the pricing of a brand new furnace and labor costs very fair. Right now I'm finally warm and content :-)

Excellent service. They came on the same day that I called. Service was fast, friendly and…read morepainless. No hesitation to use them again.

A usual, LePrevost scheduled our furnace service within a reasonable time, scheduler was…read moreknowledgeable and friendly and Peter was professional and efficient.

We had our furnace replaced recently and they were great to work with. Alex and his colleague were…read moreprofessional and thorough. Even though there were a few hiccups they were responsive and finished the job in a timely manner. The system is only a few days old so fingers crossed everything stays running smoothly over the winter. Leprevost is our go to for plumbing and heating needs because of their responsiveness and always professional crew.

I have been a customer of Bradway Plumbing for 5 years. They installed a hot water heater for us,…read moreand have completed multiple plumbing jobs such as toilet installations, sink faucets, UV light systems, and more. This morning I called requesting help with our aging mini-split a/c system and was told they would no longer provide service to us as a result of an incident that occurred last Fall when driving past the owner's house. The workers they hired were installing electrical conduit and a box truck in front of us stopped before starting again. My wife and I, with our two dogs in the car, began to proceed. I assumed it was safe to proceed. The truck suddenly stopped and the reverse lights came on, so I blew my horn, knowing they could not see us behind them. Suddenly, the two workers startied screaming at me, cursing and calling me names and verbally abusing me for proceeding. My wife and I were very shaken up by this and called the local police to report this violent behavior. I am extremely upset as well as disappointed that this company would turn their back on me as a customer. The only reason I am giving them two stars is that we have always been satisfied with their work. Knowing that this is how they operate, I would never even want to use them again. They actually should get 0 stars for treating a customer in such a way. EDIT: to be clear, I never said the workers who verbally abused us were employees of Bradway Plumbing. But it is Bradway Plumbing who we just discovered will no longer do work for us. There is no misplaced blame, other than Robert now trying to blame me. I guess he thinks we should just accept being verbally assaulted and cursed at by the people he hired to work on his house? Maybe he should have spoken to the people he hired about the incident. Anyway, I am now fully aware of the type of business owner Robert Bradway is and will happily move on.

Was recommended to this company by a very trusted (5 star) contractor to address an emergency…read moresituation on a weekend day. Their response was almost immediate with technicians to address both a plumbing and heating emergency; a furnace failure which had resulted in a frozen pipe to burst causing catastrophic damage to our entire home. Within hours Mike had found and repaired the broken pipes and faucet and Josh had the Peerless furnace up and running allowing the Servpro team to start their remediation work. Thank you all on the Robert Bradway team for your excellent service!

Great service and timely! Very happy with Todd and his staff, definitely recommend them for…read moreplumbing work and servicing furnace!!

From the owner: Accurate Plumbing & Heating provides plumbing, heating, and air conditioning services to the…read moreBerkshire and Western Massachusetts areas.

march 28, 2026 -- buyer beware!!! alpine heat pumps does not stand behind the products they sell…read more 18 months after purchase, major components failure of the compressor and inverter pcb board. best they could do was, we could get out there in maybe 2 weeks, why don't you try calling.....maybe they can help. alpine's representative had the nerve after it was diagnosed by another company as a known c464 failure problem with samsung to say, "well every now and then you get a bad one, but the parts are covered!" 18 months and a major failure, and we're supposed to come up with another $1,500 to $2,000 for labor and freon. so, they don't service what they sell, moreover, don't stand behind the product they recommended. not to mention that as part of mass save had to have our furnace disconnected and we are stll without heat (april 7) in half the house...tonights low expected to be 25 degrees! going on a week and half of 50% heat, not expected to maybe be repaired on the 14th. they were responsive in taking my $28,000 for the system, and now they will not respond! poor customer service! they take your money and move on! shop elsewhere, and go with company that actually services what they sell and stands behind the products they sell. oh, and they no longer sell samsung....no suprise. only 1 star, because can't give zero.

In 2024 I had Alpine Heat pump install mini-splits at my home in Worcester through Mass-Save. Jason…read morethe sales rep was very dishonest and unprofessional. He (jason) never took out a permit through the City of Worcester. I was notified by city inspector in December 2024. Additionally Jason(Alpine) charged me for four(4) mini-splits and I only recieved three(3) and one(1) condenser. Jason came to my home and I complained to him about mini-splits turn on in the off position. He(jason) stated he would put in a work request ASAP. I didnt here anything for a month until I posted a negative review with Mass-Save and BBB.Do not do business with this company! they are SHADY.

Gable Electric came when I had a problem with my stand by Generator. The fella that came to my…read morehouse was Joe. He knew what was wrong and he also serviced the generator. Fast forward to November 4. The generator didn't star. When I called Gable they sent Tony. Soon to replace Joe. Not generator Joe another Joe. Generator Joe is "Old Joe". Tony looked at the generator mane it sounds like explosions several times, told me he didn't know much about generators he would send "Old Joe". I didn't hear from anyone and called a few days later. Woman said she would check and call back. She didn't call but later Tony called, said the generator couldn't be fixed. There were no parts available because my generator was too old. This was a lie. I called another that fixed the generator. The spark plug was the problem. Tony also told me I had to service the generator when it was only serviced in March. When Tony left he left the generator on so that later that night when we lost power it made those explosion sounds 7 or 8 times. The neighborhood was in an uproar. I never had such an incompetent worker in my presence. Terrible.

Gable actually returns phone calls and once they set a date and time to show up, the do live up to…read morewhat they say. Tony was the electrician who installed 4 ceiling fans in our house and was a pleasure to deal with. Highly recommend Gable for your electrical needs.

Pittsfield Pipers are professional and do quality work! Within 24 hours I had somebody at my home…read more Jeremy was knowledgeable and answered questions and concerns. Very personable just like Dave who does my yearly maintenance on my system. Their service person Joyce was very helpful as well. They're reasonable and give a discount to seniors. You can't ask more than that. Donna Pivero

Jeremy did a great job. he completed a bunch various plumbing jobs as well as replacing a cracked…read moretoilet.

The best of the best!! The most responsive, the most professional, the most courteous and the most…read morepatient with explanations and details! I can't say enough good things about Kirtis and his team. He installed a full new heating system for me and the. did simple thermostat replacement....don't hesitate, you won't be disappointed! Carol

Quality work done quickly - Reynolds responded quickly to my inquiries (their web portal and…read moretraditional phone communication tools are both effective and efficient). All staff I interacted with were professional, helpful and friendly. Kirtis was able to fix a leaky pipe so quickly - very impressive. Reynolds will be my 'go-to' for any future plumbing and heating needs!

When my heat went out at 2 am on one of the coldest nights of the year, I spent an hour calling…read moreevery HVAC company on Yelp to find someone who could help me out ASAP. It turns out a lot of pipes froze that night, because no one had any techs available. The best I could get from mist was a promise to have someone call me in the morning. Josh from Holmes, though, called me back immediately. He helped me stop the water that was flowing out of the burst valve, made sure I had some emergency heat, then scheduled me for first thing in the morning after he finished with his next client. He fixed the problem and even made some improvements to make my system a bit more resilient going forward. He was there all day, so I was expecting an astronomical bill since I had called in an emergency basis. I was pleasantly surprised to see the price was very reasonable. I had actually made that exact repair myself 5 years earlier (Josh said it was a quality issue with the valve and not my handiwork that lead to this failure, and I choose to believe him), so I know the going rate for the valves he used, and I know what the labor was like to install it. They charged a fair markup for the parts and a competitive hourly rate for the labor. And of course, Josh did the work a heck of a lot faster than I did back in 2021. I'm very pleased with the service and the quality of work. I'll definitely be calling Holmes the next time I need any HVAC work done.

I've been trying to get in touch with Josh for months but he hasn't returned phone calls, texts, or…read moreemails. Josh left a partially installed mini split system unfinished in our home. I can't get any other contractors to finish his work because it was done with obsolete equipment. Get in touch with us, we really need this system finished before we move!