I'm from out of state and needed a pair of running shoes. I'm glad I found this wonderful store…read more They had a great selection and the ladies there were wonderfully helpful in assisting me with selecting the right shoe. I'm happy with the quality of my shoes, and they gave me a recommendation For a good breakfast. I may not be back that way again, but I can't say enough about the wonderful service and the nice people that work there. I highly recommend family footwear!

I was very disappointed shopping in your store today, and I really have to share it so that maybe…read moreyou can make adjustments in your customer service. We always try to buy local instead of going online and made the half-hour trip hoping to give you our business. My boyfriend came across a shoe he liked, and we were confused because there were no US sizes listed on the boxes, nor a conversion chart anywhere nearby. I saw that the one staff person on the sales floor was with another customer, so I waited until she put on a video for him and while he was watching it, I asked if she could tell me what a US size 12 would be in the European size. She cut me right off and said I can't help you until I am finished with this customer (who was watching a video). I thought, surely she doesn't understand that I just need to know a size so we can find the shoe ourselves. So I politely said, we just need to know the US sizes -- it was barely out of my mouth when she once again curtly admonished me to wait until she was finished with this customer. I was rattled because I realized she couldn't possibly have even listened to me -- no one would ever make a customer wait indefinitely for such simple information. But I wasn't about to ask a third time. We ended up Googling the answer while standing just 5 feet away from her. Later we saw a chart 3 aisles away she could have directed us to. But most of all, we felt humiliated. We really felt we were so unimportant that a customer watching a video was more deserving of assistance than we were. So I did something I hate doing -- I took a picture of the info on the shoe box and we ordered the product online right there in the store in both colors -- about a $400 sale. I had also wanted to buy sneakers for myself, but we decided to go to Famous Footwear in Lee, where we usually go and receive really good customer care. I spent another $200+ there with an excellent salesperson -- who was also alone on the floor dealing with more than one customer. But she was well trained, kind, and a good listener, and I told her so. To wrap up my rant, here is what I most want to share with you: In a world where brick and mortar stores need to compete with online vendors, treating each customer with respect is a must. It's your very lifeblood because it is what differentiates you from the online marketplace. Think about it -- every person who enters your store made an effort to be there, isn't it the least you can do to SEE them and LISTEN to them? Today, the decision to not do that cost your business $600. That may not be a lot of money to you, but at this point, I feel you also lost all of my future business.

In Lenox to celebrate our anniversary and we were window shopping. Happened upon Shooz and what a…read moredelight. Fun shoes, funky and spirited handbags, and in a small selection of tasteful jewelry made the stop a delight. Bought a pair of shoes, got back home and noticed we happen the wrong size. Called and talked with Ann and discussed what had happened. Shipped back the wrong side and walla had the right ones two days later. Highly recommend the shop and will add it to our must pop in next time in Lenox. Thanks again Ann much appreciated.

We went into this shop a few weeks ago and were so impressed with both the selection of shoes and…read morethe service received. I purchased one pair of shoes in the shop and ordered another pair through them. Their service and communication has been phenomenal. I will be sure to visit next time I am in the Lenox area . I am very impressed.

Walked down a unassuming alley and found the storefront for Berkshire Running Center; a curated…read moreinventory of running gear in a surprisingly industrial chic space. I was immediately assisted by Joel, a very patient knowledgeable resource. He listened to me talk about the many ups and downs in my relationship with running; he even looked at my old running shoes while assessing me. He did thorough measurements and studied my gait; he than retreated to the store room and made a selection of the shoes he thought would be the best for me and my issues. I would recommend this store to anyone in the Berkshire area; it is above and beyond the best place to get a shoe. The Berkshire running center is truly a personalized experience UPDATE (9/2/2020) A few weeks after wearing my new running shoes the sole began falling apart, I contacted Berkshire running center and they allowed me to exchange those shoes for a completely different pair that would more satisfy my needs! I am beyond amazed with this customer service! I also once again sing the praises of Joel; if he is working you must get him to fit you for shoes!

Great service and amazing stock. Check out the sale rack: gorgeous stuff 70% off! Shopping with…read morebenefits!

Gorgeous store and great service! Super helpful owner who helped us pick out a beautiful Father's…read moreDay gift.

No cash refund! Store credit only. I can buy cheaper with free delivery and returns. I try to…read moresupport brick and mortar stores, but no more. Stay away from this one.

I love Marshall's Stores but this Marshall's in particular has the most unhelpful, rude employees I…read morehave ever experienced in all the Marshall's I've shopped in. I no longer will shop there because of this.

Very rude staff here. (the younger ones ... the older staff seem to be pretty on point). I had a…read morereally bad check-out experience while trying to return something with a clueless employee who also had a chip on her shoulder. I think they should allow some of the older, more experienced staff with better customer service skills handle the returns. I shop at Marshalls a lot ... A LOT! And have never had as bad customer service as I did at this place. The selection here is just kind of blah. Lots of fleece, flannel and hoodies. It seems like this location has more workout stuff than actual clothing. The home section is also surprisingly small, except for candles which they have a ton of. If you are looking for workout clothing, hoodies or cheap Chinese down jackets, this is your spot. If you are looking for business clothing or even some nice, name brand casual stuff, you are probably better of going to the outlets in Lee. Again, my best suggestion is to retrain the younger employees with the premise that people will not shop there if the cashiers are moody and grumpy. I know it's probably only a part time job for them but they should act more like the older cash register employees who seem to give a damn about customer experience. If you don't know the policies of your store, don't make them up and stick with your answer stubbornly. It will be more embarrassing for you when a manager has to correct your mistake and apologize to the customer who knew the policy all along.

This store isn't as large as some of the other specialty shoe stores in the Lee Outlets, but it's…read moreprobably my favorite in terms of selection, layout, and customer service. The prices are slightly higher, but I feel they are better quality shoes, at with respect to what I wanted. I require a wide, EEE width, shoe, and Clarks has a slightly better selection of these than the other stores. The shows I wanted were already 20% off, and I was able to use the Lee Outlets VIP discount brochure to get another 15% off, plus they got me started on a frequent shoppers discount card which will not expire. The shoes are comfortable, and the price was reasonable (for dress shoes).

I took a short road trip to Lee Premium outlets. On a weekday, it was on the quiet side right after…read morethe holiday. I haven't been here in a while so I decided to check it out as I was looking for a few summer tops. I went into Ann Taylor Loft, Polo Ralph Lauren, Coach and Banana Republic outlet. At Banana Republic, they were helpful in finding my size when I didn't see it available on the shelf. I spent a few pleasant hours just browsing the stores at my leisure.

Always a fun time! We got to visit after Christmas and the sales were amazing! Michael Kors, Kate…read moreSpade , Coach , they all had at least 70% or 80% !! The best service was at Kate Spade. Great selection for all , I will definitely return.

GREAT SELECTION, well presented, help was professional and knowledgeable. A pleasure to shop and…read morebuy!

5+ starts for Zabian's Clothing. I have two months of travel and some speaking engagements ahead…read moreof me for the rest of October and November. Dropped into Zabian's and was immediately able to find several sports coat/shirt/pants combos that could be mixed to provide everything I'd need for this upcoming stretch. But that isn't the real story- the owner's suggestions, knowledge of his inventory, and communication with me about my style and what is was comfortable in is what sets Zabian's apart. Everything was tailored in less than a week and I just tried everything on. Perfect fits. My wife loved everything and I felt great. No matter if you are a local like me or just visiting, this is the men's store to visit for your classic, business casual, dressy or unique style.

We live in South County and usually go to this store, but today thought we would take a field trip…read moreto other Berkshires shoe stores up north. Our experience was awful. Two stores' salespersons didn't even look us in the eye and the third told us we had to wait indefinitely for her to be through with another customer until she could tell us what size we should look for in a US 12 for their European shoe selection. We came back "home" to Famous Footwear where we were immediately met with open arms by a lovely and very personable young sales woman. We bought more than we had expected to -- there was much more product than the other stores, plus I think just her demeanor made us want to buy after the dearth of customer service we experienced elsewhere. I wish I had gotten her name, because she is a gem, Famous Footwear. Thank you.

this is the worse store I've walked into, and it's all because of the lack of customer service I…read moreget while I'm there. I don't get a hello while walking in the door, instead the 3 managers sit on their phones behind the register waiting for someone to come up with their purchase or a question. I used to get great service at this store, actually too much service, I always had to say that I am JUST LOOKING. I will not be shopping at this location ever again until they decide to hire REAL people who actually want to do their customer service job. 0/10, would not recommend.

A strict return policy and lack of professionalism with the staff makes this place and very…read moreunpleasant shopping experience. One staff member there yelling to another how their friend owes them money and then using a string of vulgar terms to describe her feelings on the situation makes this NOT a place to bring your child. Avoid at all costs. even if it costs extra cash somewhere else I recommend that you purchase anywhere but here.

Horrible customer service the male employee attempted to walk right through my daughter and I and…read morewhen I did say excuse me we need a little help he stated she can help you the female employee he was referring to got pissed and started huffing needless to say I put the shoes on the counter and said never mind we will go elsewhere I will never step foot into that store again!!