I have been a loyal customer for decades and never had a problem. Today, however, I brought in…read morewinter boots I bought three months ago because they were damp inside. The young woman who came over was clearly poorly trained in customer service or else failed to gain the most basic customer service skills because she immediately suggested it was my fault for not waterproofing the boots. I showed her the tag on the boots which says "Waterproof." Then she said it was probably my sweaty feet. She did not examine the soles or seams because she didn't want to touch my "dirty boot." When I asked to see the manager and followed her to the office, she shooed me away, presumably because she didn't want me to hear what she was going to say. The manager offered store credit and I would have had to give my boots to her then and there. Leaving me to go home in my socks? I told her that I was a loyal customer for many years and had bought footwear from them when I could have got it cheaper online, but I like to support local businesses. I told her that she had lost a customer. Next time I'll try shoes on for fit and then order online for a better price and hassle-free returns/refunds. Some local businesses do not earn loyal customer support.

I'm from out of state and needed a pair of running shoes. I'm glad I found this wonderful store…read more They had a great selection and the ladies there were wonderfully helpful in assisting me with selecting the right shoe. I'm happy with the quality of my shoes, and they gave me a recommendation For a good breakfast. I may not be back that way again, but I can't say enough about the wonderful service and the nice people that work there. I highly recommend family footwear!

We went into this shop a few weeks ago and were so impressed with both the selection of shoes and…read morethe service received. I purchased one pair of shoes in the shop and ordered another pair through them. Their service and communication has been phenomenal. I will be sure to visit next time I am in the Lenox area . I am very impressed.

We always try to make Shooz a must stop when visit our friends in Becket. I have bought many shoes,…read moreboots, pocketbooks, leggings there. Last time I was there I noticed they had great pieces of jewelry. That will be for our next trip. I live in NYC and found much of their merchandise very stylish and very reasonable prices. Worth a walk through for locals and visitors.

Walked down a unassuming alley and found the storefront for Berkshire Running Center; a curated…read moreinventory of running gear in a surprisingly industrial chic space. I was immediately assisted by Joel, a very patient knowledgeable resource. He listened to me talk about the many ups and downs in my relationship with running; he even looked at my old running shoes while assessing me. He did thorough measurements and studied my gait; he than retreated to the store room and made a selection of the shoes he thought would be the best for me and my issues. I would recommend this store to anyone in the Berkshire area; it is above and beyond the best place to get a shoe. The Berkshire running center is truly a personalized experience UPDATE (9/2/2020) A few weeks after wearing my new running shoes the sole began falling apart, I contacted Berkshire running center and they allowed me to exchange those shoes for a completely different pair that would more satisfy my needs! I am beyond amazed with this customer service! I also once again sing the praises of Joel; if he is working you must get him to fit you for shoes!

Great service and amazing stock. Check out the sale rack: gorgeous stuff 70% off! Shopping with…read morebenefits!

No cash refund! Store credit only. I can buy cheaper with free delivery and returns. I try to…read moresupport brick and mortar stores, but no more. Stay away from this one.

It's hard to tell from the outside but Ben's carries very high quality products, so go inside to…read morecheck it out. I bought some nice gifts here and was so happy to support a local independent shop.

I love Marshall's Stores but this Marshall's in particular has the most unhelpful, rude employees I…read morehave ever experienced in all the Marshall's I've shopped in. I no longer will shop there because of this.

Very rude staff here. (the younger ones ... the older staff seem to be pretty on point). I had a…read morereally bad check-out experience while trying to return something with a clueless employee who also had a chip on her shoulder. I think they should allow some of the older, more experienced staff with better customer service skills handle the returns. I shop at Marshalls a lot ... A LOT! And have never had as bad customer service as I did at this place. The selection here is just kind of blah. Lots of fleece, flannel and hoodies. It seems like this location has more workout stuff than actual clothing. The home section is also surprisingly small, except for candles which they have a ton of. If you are looking for workout clothing, hoodies or cheap Chinese down jackets, this is your spot. If you are looking for business clothing or even some nice, name brand casual stuff, you are probably better of going to the outlets in Lee. Again, my best suggestion is to retrain the younger employees with the premise that people will not shop there if the cashiers are moody and grumpy. I know it's probably only a part time job for them but they should act more like the older cash register employees who seem to give a damn about customer experience. If you don't know the policies of your store, don't make them up and stick with your answer stubbornly. It will be more embarrassing for you when a manager has to correct your mistake and apologize to the customer who knew the policy all along.

This store isn't as large as some of the other specialty shoe stores in the Lee Outlets, but it's…read moreprobably my favorite in terms of selection, layout, and customer service. The prices are slightly higher, but I feel they are better quality shoes, at with respect to what I wanted. I require a wide, EEE width, shoe, and Clarks has a slightly better selection of these than the other stores. The shows I wanted were already 20% off, and I was able to use the Lee Outlets VIP discount brochure to get another 15% off, plus they got me started on a frequent shoppers discount card which will not expire. The shoes are comfortable, and the price was reasonable (for dress shoes).

Always a fun time! We got to visit after Christmas and the sales were amazing! Michael Kors, Kate…read moreSpade , Coach , they all had at least 70% or 80% !! The best service was at Kate Spade. Great selection for all , I will definitely return.

Sales A+, Managers A, and all staff A. They serve their customers very nicely and suggest items…read morefor every event.

GREAT SELECTION, well presented, help was professional and knowledgeable. A pleasure to shop and…read morebuy!

5+ starts for Zabian's Clothing. I have two months of travel and some speaking engagements ahead…read moreof me for the rest of October and November. Dropped into Zabian's and was immediately able to find several sports coat/shirt/pants combos that could be mixed to provide everything I'd need for this upcoming stretch. But that isn't the real story- the owner's suggestions, knowledge of his inventory, and communication with me about my style and what is was comfortable in is what sets Zabian's apart. Everything was tailored in less than a week and I just tried everything on. Perfect fits. My wife loved everything and I felt great. No matter if you are a local like me or just visiting, this is the men's store to visit for your classic, business casual, dressy or unique style.

this is the worse store I've walked into, and it's all because of the lack of customer service I…read moreget while I'm there. I don't get a hello while walking in the door, instead the 3 managers sit on their phones behind the register waiting for someone to come up with their purchase or a question. I used to get great service at this store, actually too much service, I always had to say that I am JUST LOOKING. I will not be shopping at this location ever again until they decide to hire REAL people who actually want to do their customer service job. 0/10, would not recommend.

I think whether or not you like this outlet will depend on whether you find what you want. I didn't…read moreactually get what I wanted here, but I did like the store, especially for men's casual shoes and sneakers. I came here looking very specifically for black leather dress shoes. They do carry them, including some brands I like, such as Nunn Bush. But I take a wide shoe (EEE), and their selection of these types of shoes in EEE is very limited. In fact the only brand carrying these shoes in wide in the store was Nunn Bush. The first box I opened contained 1 shoe. I asked the salesgirl if the other shoe was the one on display on the top of the rack. She couldn't answer, checked the shoe on top aimlessly, and continued to not be able to give me an answer. I found the second - and only other - pair of these shoes and tried them on to my satisfaction. I decided if I didn't find anything I liked better elsewhere, I'd buy these. Unfortunately (for them), I did find a pair I liked better elsewhere. So I left with no purchase today, but I would definitely return to shop here the next time I'm at the Lee Outlets, particularly for sneakers.

A strict return policy and lack of professionalism with the staff makes this place and very…read moreunpleasant shopping experience. One staff member there yelling to another how their friend owes them money and then using a string of vulgar terms to describe her feelings on the situation makes this NOT a place to bring your child. Avoid at all costs. even if it costs extra cash somewhere else I recommend that you purchase anywhere but here.

Horrible customer service the male employee attempted to walk right through my daughter and I and…read morewhen I did say excuse me we need a little help he stated she can help you the female employee he was referring to got pissed and started huffing needless to say I put the shoes on the counter and said never mind we will go elsewhere I will never step foot into that store again!!