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    Casablanca

    4.2 (5 reviews)
    Ultra High-EndShoe Stores

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    11 months ago

    Casablanca has great customer service in associates Christopher and Junior. They carry fabulous and unique pieces of designer clothing.

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    11 years ago

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    10 years ago

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    Family Footwear Center - NEW BALANCE

    Family Footwear Center

    (2 reviews)

    I have been a loyal customer for decades and never had a problem. Today, however, I brought in…read morewinter boots I bought three months ago because they were damp inside. The young woman who came over was clearly poorly trained in customer service or else failed to gain the most basic customer service skills because she immediately suggested it was my fault for not waterproofing the boots. I showed her the tag on the boots which says "Waterproof." Then she said it was probably my sweaty feet. She did not examine the soles or seams because she didn't want to touch my "dirty boot." When I asked to see the manager and followed her to the office, she shooed me away, presumably because she didn't want me to hear what she was going to say. The manager offered store credit and I would have had to give my boots to her then and there. Leaving me to go home in my socks? I told her that I was a loyal customer for many years and had bought footwear from them when I could have got it cheaper online, but I like to support local businesses. I told her that she had lost a customer. Next time I'll try shoes on for fit and then order online for a better price and hassle-free returns/refunds. Some local businesses do not earn loyal customer support.

    I'm from out of state and needed a pair of running shoes. I'm glad I found this wonderful store…read more They had a great selection and the ladies there were wonderfully helpful in assisting me with selecting the right shoe. I'm happy with the quality of my shoes, and they gave me a recommendation For a good breakfast. I may not be back that way again, but I can't say enough about the wonderful service and the nice people that work there. I highly recommend family footwear!

    Marshalls

    Marshalls

    (12 reviews)

    $$

    I love Marshall's Stores but this Marshall's in particular has the most unhelpful, rude employees I…read morehave ever experienced in all the Marshall's I've shopped in. I no longer will shop there because of this.

    Very rude staff here. (the younger ones ... the older staff seem to be pretty on point). I had a…read morereally bad check-out experience while trying to return something with a clueless employee who also had a chip on her shoulder. I think they should allow some of the older, more experienced staff with better customer service skills handle the returns. I shop at Marshalls a lot ... A LOT! And have never had as bad customer service as I did at this place. The selection here is just kind of blah. Lots of fleece, flannel and hoodies. It seems like this location has more workout stuff than actual clothing. The home section is also surprisingly small, except for candles which they have a ton of. If you are looking for workout clothing, hoodies or cheap Chinese down jackets, this is your spot. If you are looking for business clothing or even some nice, name brand casual stuff, you are probably better of going to the outlets in Lee. Again, my best suggestion is to retrain the younger employees with the premise that people will not shop there if the cashiers are moody and grumpy. I know it's probably only a part time job for them but they should act more like the older cash register employees who seem to give a damn about customer experience. If you don't know the policies of your store, don't make them up and stick with your answer stubbornly. It will be more embarrassing for you when a manager has to correct your mistake and apologize to the customer who knew the policy all along.

    Famous Footwear Outlet

    Famous Footwear Outlet

    (4 reviews)

    $$

    this is the worse store I've walked into, and it's all because of the lack of customer service I…read moreget while I'm there. I don't get a hello while walking in the door, instead the 3 managers sit on their phones behind the register waiting for someone to come up with their purchase or a question. I used to get great service at this store, actually too much service, I always had to say that I am JUST LOOKING. I will not be shopping at this location ever again until they decide to hire REAL people who actually want to do their customer service job. 0/10, would not recommend.

    I think whether or not you like this outlet will depend on whether you find what you want. I didn't…read moreactually get what I wanted here, but I did like the store, especially for men's casual shoes and sneakers. I came here looking very specifically for black leather dress shoes. They do carry them, including some brands I like, such as Nunn Bush. But I take a wide shoe (EEE), and their selection of these types of shoes in EEE is very limited. In fact the only brand carrying these shoes in wide in the store was Nunn Bush. The first box I opened contained 1 shoe. I asked the salesgirl if the other shoe was the one on display on the top of the rack. She couldn't answer, checked the shoe on top aimlessly, and continued to not be able to give me an answer. I found the second - and only other - pair of these shoes and tried them on to my satisfaction. I decided if I didn't find anything I liked better elsewhere, I'd buy these. Unfortunately (for them), I did find a pair I liked better elsewhere. So I left with no purchase today, but I would definitely return to shop here the next time I'm at the Lee Outlets, particularly for sneakers.

    Casablanca - shoes - Updated May 2026

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