Gorgeous store and great service! Super helpful owner who helped us pick out a beautiful Father's…read moreDay gift.

No cash refund! Store credit only. I can buy cheaper with free delivery and returns. I try to…read moresupport brick and mortar stores, but no more. Stay away from this one.

I have been a loyal customer for decades and never had a problem. Today, however, I brought in…read morewinter boots I bought three months ago because they were damp inside. The young woman who came over was clearly poorly trained in customer service or else failed to gain the most basic customer service skills because she immediately suggested it was my fault for not waterproofing the boots. I showed her the tag on the boots which says "Waterproof." Then she said it was probably my sweaty feet. She did not examine the soles or seams because she didn't want to touch my "dirty boot." When I asked to see the manager and followed her to the office, she shooed me away, presumably because she didn't want me to hear what she was going to say. The manager offered store credit and I would have had to give my boots to her then and there. Leaving me to go home in my socks? I told her that I was a loyal customer for many years and had bought footwear from them when I could have got it cheaper online, but I like to support local businesses. I told her that she had lost a customer. Next time I'll try shoes on for fit and then order online for a better price and hassle-free returns/refunds. Some local businesses do not earn loyal customer support.

I'm from out of state and needed a pair of running shoes. I'm glad I found this wonderful store…read more They had a great selection and the ladies there were wonderfully helpful in assisting me with selecting the right shoe. I'm happy with the quality of my shoes, and they gave me a recommendation For a good breakfast. I may not be back that way again, but I can't say enough about the wonderful service and the nice people that work there. I highly recommend family footwear!

Casablanca has great customer service in associates Christopher and Junior. They carry fabulous and…read moreunique pieces of designer clothing.

Casablanca offers an amazing level of style and quality. It's THE destinaiton for locals and…read morevisitors looking for great clothing and fabulous service. Most of my wardrobe has come from Casablanca and I will continue to source it from them. It's not just the clothing, the serivce is exceptional. The staff and owner want everyone who buys there to walk out satisfied, hence they work hard to make you look your best. In pursuit of that they are always honest, if it works -great, if it doesn't, they will tell you. Whe you see someone in the Bekrshires who looks great chances are they shop at Casablanca.

This weekend while visiting the Lee Outlets we stopped in at this Lacoste store to buy some…read moreChristmas gifts. When we entered the store it was well stocked with items and the staff was pleasant, but the merchandise was not at outlet prices. We looked at some clothing that we had seen at Marshalls selling here for three times the price here. That being said, we liked the selection they had, but we didn't purchase anything because of the cost. In the future we hope to come back when it is not the holiday season and hopefully they have better deals.

I popped in today on a whim to see what they had and was blown away by just how great the inventory…read morewas and how reasonable the prices were. Everything from sneakers, to coolers, to life jackets, to DVDs! This should be the first stop if you need anything sporting or exercise related.

Tremendous selection of second hand spring goods and other items. Well worth there visit,…read moreespecially if you are trying out a new sport or buying for growing kiddos.

I've been wearing sneakers my whole life. Brand names like Converse, and no names like what you get…read moreat the discount stores. But I will look you square in the eye and confidently tell you that the most comfortable pair of sneakers I ever had were a pair of black Skechers. I wore them pretty much every day for years. I wore them to work because they didn't really look like sneakers. I wore them every weekend. I even wore them with slacks, a sport coat and tie on occasion. The only time I didn't wear them was on the very rare occasion I wore a suit. They were so freaking comfortable, so I was understandably bummed when they started to wear out on the heels. The left heel was the worst, because I actually wore out a hole in the sole, causing two things to happen. One was annoying and one was painful. Whenever I wore them on a rainy day, the wet pavement or sidewalk would cause rain water to enter that left sneaker through the holey sole and wick up into my sock. And walking around in a wet sock is one of life's big annoyances. The other problem I had was whenever I happened to step on a pebble or small rock with the exact same coordinates of that hole, the freaking pain would shoot straight up into the bottom of my foot as though I had stepped on a hypodermic needle. So that is why I walked into the Skechers store in the Lee Premium Outlets and walked out with two replacement pairs. I had the luck of walking into a "buy one pair and get a second for half price" sale. That's how I ended up paying $67.48 for two pairs of black Skechers that were tagged for $44.99 each. The store has a ton of options for men, women and kiddies, service was great, the selection and pricing was excellent. Hope you have as good an experience as I did today.

I made a purchase here for $70.98. I used my card as a debit and although on my end it said…read moreapproved they said it was denied. They suggested I do it as a charge. So I did. I got to my car noticed that the debit had come out right away and the credit charge was pending. The amount was being held against my balance as a credit purchase. I went back into the store to let them know that I was charged twice. I showed them that the debit went through and that the credit was being held against the balance. They said there was nothing that they could do. She assured me that the credit charge would just "drop off". She said it would show as a double charge. I told her that it won't show as a double charge because the other one was a debit and it had already gone through. She said there is nothing that they could do to release that pending charge. So they gave me the number to their customer service. After talking with the woman from customer service, who also told me there wasn't anything that she could do, she asked me to send her a copy of the receipt so I did. I also sent her a snapshot of my bank account showing that the debit had gone through and that the charge was being held against my balance. She too said that it was just "drop off". Do these people not know how bank account cards work? Apparently not. So Monday comes and the charge actually went through and the money was taken out of my bank account again. I called the store and explained it again to them and again they told me there wasn't anything they could do. They also said that it was against their policy to issue a refund. Um, they took my money and refused to give it back! I asked for the district managers number and I left a message and she still has not returned my call. So I called corporate. They said they had to turn it over to their IT retail department to check it out and when they make a determination they will contact me. I said the only determination they need to make is a refund. It's not even really a refund because they took my money and they didn't give it back so they kind of stole it when they refused to return it. So I did get an email response saying that they would refund the money they took in 3 to 5 business days. Now they took my money pretty quickly I feel like they should be able to get it back pretty quickly. Just be aware as I am not sure if this is some thing that they do all the time but it could be. Sounds like a scam. They should change their name to sketchy.

It was pretty chaotic when I went through the store as the post Christmas shopaholics scavenged…read morethrough the amazingly awesome deals! They have a pretty decent petit selection, which is something that makes me very happy. It was fairly organized for a day like today and the sales were great! I had an email from a friend that gave me an additional 20% off. This is the place to get business casual clothes for work. You can still look chic and business casual at the same time. You can buy great clothes for a decent price. I don't know why I pay retail when I can get great things at the Outlet... If I lived closer I may end up being broke and hungry, but look amazingly cool. Lol. This is a great place to shop! The employees were really nice. The cashier was quick and she even let you share your coupons with other customers! Now that's the spirit!

Wow what a great store and values. Natasha is five stars going above and beyond. She made my…read morepurchase wonderful explaining the differences in sizing and fits. She is a true professional, and a rare commodity in today's world of retailing.

Laziest employees ever. Walked the entire store trying to find someone. Three were up at the…read morefront. Two met my eyes and walked away from the nothing they were doing, pretending to do something else. Lack of courtesy and enthusiasm. Hope I didn't interrupt their nothing too badly.

I place an online order from Dick's sporting goods, theirs websites was showing 3 units available,…read more I drove two hours just to pick up that tent from this location in Pittsfield MA, when I get there they just cancel my order. They told me that the system was not accurate Now I have wait 4 to 5 business to get my money back..