I have been a loyal customer for decades and never had a problem. Today, however, I brought in…read morewinter boots I bought three months ago because they were damp inside. The young woman who came over was clearly poorly trained in customer service or else failed to gain the most basic customer service skills because she immediately suggested it was my fault for not waterproofing the boots. I showed her the tag on the boots which says "Waterproof." Then she said it was probably my sweaty feet. She did not examine the soles or seams because she didn't want to touch my "dirty boot." When I asked to see the manager and followed her to the office, she shooed me away, presumably because she didn't want me to hear what she was going to say. The manager offered store credit and I would have had to give my boots to her then and there. Leaving me to go home in my socks? I told her that I was a loyal customer for many years and had bought footwear from them when I could have got it cheaper online, but I like to support local businesses. I told her that she had lost a customer. Next time I'll try shoes on for fit and then order online for a better price and hassle-free returns/refunds. Some local businesses do not earn loyal customer support.

I'm from out of state and needed a pair of running shoes. I'm glad I found this wonderful store…read more They had a great selection and the ladies there were wonderfully helpful in assisting me with selecting the right shoe. I'm happy with the quality of my shoes, and they gave me a recommendation For a good breakfast. I may not be back that way again, but I can't say enough about the wonderful service and the nice people that work there. I highly recommend family footwear!

My husband is hard to fit. They have a great collection of quality shoes from work to play in all…read moresizes. The service was amazing and we walked out with 3 pairs of the shoes that he needed. Worth the trip.

The store has an extremely large selection of shoes and the staff is incredibly knowledgeable…read more Tony helped me find the perfect size and style of waterproof sneaker that I was looking for and insured that my feet were comfortable, despite having plantar fasciitis and wide feet.

Eagle Shoe & Boot saved my shoes!…read more Since I am in Great Barrington for a little while, I'm doing my best to patronize the businesses here, but have been frustrated at the lack of great service (so far, both dry cleaners in town have completely screwed me over), so when I ruined one of my shoes, I figured I would have to toss the pair, or take them home to Boston to get repaired there. However, figuring I would give a local merchant ONE LAST TRY, I went into Eagle Shoe and handed over my sad shoe, and the nice guy (who I think is the owner) said it would be no problem and I could pick it up the next day. My shoe was repaired for just $8, no tossing of an expensive pair needed, and my faith in humanity has been restored.

We are so lucky to have such a great shoe store right in the heart of Great Barrington. Barbara…read moreand Mike are so knowledgeable. I've been there many times for new boots, shoe repairs and even had a leather belt shortened. Highly recommend!

Great variety of work and outdoor boots and boot accessories. I would consider it the place to go…read morefor work boots in the monadnock region. They have someone usually available as you xome in to help you find what you are looking for. Great value boots that last forever and wider than most other store bought boots for the greatest value, price and efficiency possible. Truly an asset to the community for the working class and for those who like to take in the outdoors.

When your feet are wider than they are long, a silver -haired handlebar mustached gentleman shoe…read moresalesman is a knight in shining armor. I had a plane to catch, so I breezed into the store (after taking a rainy photo for Yelp) and looked around for women's shoes. My initial scan showed me a handsome "older gent" (egads, maybe 55?) was leaning on his forearms against one of the shelves. The Marlboro Cowboy with a Sam Elliot on his upper lip, eyed me. (Inside, I thought, "hm, maybe he's wondering what a woman is doing in a store that sells workboots?") Then he said, "Can I help you with something?" And yes, yes, he could! He actually paid attention to what I said (black only, no copper rivets) and I chose two pairs of shoes in the space of four minutes ($59 and $89). When he moved around behind the cash register to ring me up, his colleagues (two other gents sans fancy facial hair) asked me, "How'd he do?" to which I responded with a shoulder shrug and a "meh" keeping in tradition with the reserve of New Hampshah. The gents smiled and mustache said, "they are trying to get rid of me because I'm too old." To this I replied, "they are just jealous because they can't grow a mustache like yours." (Heck, I'm a woman and I'm jealous!) Love the shoes. Love the stache. I'll be back next time I'm driving a pumpkin. And maybe... it'll be happily ever after.

I always appreciate the great selection they have and I purchased walking shoes and a travel bag…read morefor a trip. I loved both the shoes and the bag, but the leather on the sneakers began shredding in a number of places and the locking mechanism on the travel bag fell off and disappeared. I went in just to let them know about the issues, hoping I might be able to get a new locking mechanism and suggestions of how to care for the shoes. They replaced both without being asked. A great store that stands by their products. It pays to shop local.

Lauren was amazing finding many boots that fit my style so much so that when I couldn't decide I…read moreended up with multiple pairs. What a high quality family owned personal shoe store and I'm fortunate to have them so close. I will definitely return very soon. Thank you

I was looking for a specific boot that ended up being on backorder. I was set on wanting this boot…read moreso I placed the order anyways. Their estimated arrival time was right on with what they told me. I actually got the boots delivered to my house which was a few states away faster than I expected! i was very satisfied with the service and will absolutely look to them for future purchases!

Don't buy from here , if it doesn't fit or the web description is not what you thought, you will…read morebe responsible for return shipping costs , their web site looks like a reputable-online business but it's not. Tried to buy from a small business and not Amazon or Zappos but should have ! I will be paying for the return shipping but not happy about it . DONT BUY FROM HERE !

We went into this shop a few weeks ago and were so impressed with both the selection of shoes and…read morethe service received. I purchased one pair of shoes in the shop and ordered another pair through them. Their service and communication has been phenomenal. I will be sure to visit next time I am in the Lenox area . I am very impressed.

We always try to make Shooz a must stop when visit our friends in Becket. I have bought many shoes,…read moreboots, pocketbooks, leggings there. Last time I was there I noticed they had great pieces of jewelry. That will be for our next trip. I live in NYC and found much of their merchandise very stylish and very reasonable prices. Worth a walk through for locals and visitors.

We just had a great experience at this store. The staff was knowledgeable and helpful, went above…read moreand beyond by adjusting my own shoes (not bought there) that I mentioned were too big; he added tongue pads to my shoes to make them fit me better at no charge. Highly recommend!

Family Footwear is a pretty regular stop for me when I'm in Manchester. I don't always buy…read moresomething, but when I do, it's always a great purchase and experience. The layout of the store is borderline artistic; it's not a typical crappy, jam-packed shoe store. They carry higher-end brands that are of good quality. I went in today looking for something specific. After trying on a few different things...I found what I was looking for. The girl assisting me was patient and helpful. Highly recommend.

My wife and I have shopped here several times. They have a fairly large selection of clothing and…read moreshoes and carry top brands. They are not inexpensive but you get what you pay for. Quality clothing is worth the price in terms of fit and longevity. The sales staff are very friendly and helpful and well informed about their products. What is especially nice is when they offer sales. My wife picked up a beautiful brand name coat for a substantial discount over the price on the tag. Of course the tag price is just something someone made up and not based in reality- however- it was nice to be able to pick up such a beautiful item at a very reasonable price. This shop is definitely worth a visit. They do offer wonderful merchandise.

Great personal service and quality selection of outdoor footwear. Also check out the collection of…read moresocks - hiking and casual wear socks.