Whatever you do, do not go to New Haven Powersports for service or to buy a motorcycle. At the end of March, they put a used kickstand on my 2011 Ducati Diavel. Two months later, I got on the bike and the kickstand fell off, causing very minor damage. The bolt was not secured properly, and the kickstand itself was perfectly fine and intact--the problem was their installation. I called the service manager, Will, and he told me I could get the bike towed and that he would find prices for me to replace everything. I explained that the issue was not a failed part, but that it had not been put on correctly. I wasn't satisfied that the discussion would lead to a resolution , so I called the owner and explained what happened. The owner asked for pictures, sent me a text message telling me where to send them, and said they would follow up. Instead, I got a phone call from Will threatening me and saying I had gone behind his back. He told me it was a used part, not to come to his department anymore, that they were not servicing my bike, and that if I came there they would have me arrested. When I asked to speak to the owner, he said the owner did not want to talk to me and that he was talking to me instead. I only wanted the stand fixed so I could ride my bike, but instead I was met with hostility, threats, and refusal to take responsibility. Based on my experience, I would strongly recommend taking your business elsewhere. read more

Bought a motorcycle here. Do not recommend. Terrible service. Terrible parts department. One of the most sexist places I have visited. If you are a female, avoid. read more

Trying to buy an in-stock Vespa, but communication is pretty strained. Perhaps my questions and parts requests are too much for them to handle. That's fine. There are plenty of other dealerships who can handle what I need. I'll buy from one of them. read more

I went once 10-12ish years ago because my brother gave me a bike and I needed stuff for it. He gave me a list with pictures and all I needed was someone to get them for me. The staff was smug and sexist. He goes, "you need to bring your boyfriend here." Needless to say he talked me out of riding motorcycles and I left. I never came back. I don't get how that place stays in business for this long. read more

Will in service was very attentive and was able to rebuild my Buddy 50cc scooter, which had a warranty.

Thank you to Dan.L at New Haven Power-sports! This is my first experience with this dealer and Dan was exceptional. I was interested for the new Kawasaki 636 and been communicating with dan via email/phone. Great communication, very professional, and engaged to help me get the bike I wanted. Dan told me the bike I wanted wasn't in stock and was able to get it to the dealer less then a week! Very quick turn around! Overall I highly recommend this dealership! Inside was beautifully displayed and clean, and all the staff would say hello even if they were on the phone or interacting with another customer. I will be back soon to get my sons bike (ssr70)! Thank you Dan and New Haven Power-sports team! read more

New Haven Powersports - Motorcycle Dealers Near Me - New Haven, Connecticut

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This is strictly about the parts department, and I'm sorry, I gotta rant... There seems to be a movement throughout the land, a feeling, maybe even an ethos, that we can be offered substandard low-grade, barely there, don't-bother-me, customer service. There's a sense that purveyors of this rip-off can take money out of our pockets and if we squawk about it we will be met with denial and push-back, an attitude that we should accept what we have been given and if we don't like it, well, we'll be slandered and maligned and maybe even arrested. It's not a political thing, it's not a government thing, it's not a commerce thing, it's EVERYTHING. It's so bad I might have to start day drinking... read more

Was interested in checking out this place after reading positive reviews and recently seeing a specific bike that caught my eye on their website. Greeted by two beautiful and incredibly kind golden retriever dogs. There were two staff members on their desks and didn't even look away from their computers for a second to say hi until we approached the desk. I'm a retail store manager and I am overly familiar with providing excellent customer service and how you want people to feel welcome when they come into your store. Definitely did not feel welcome here which was so disappointing after reading how great the staff was. read more

I bought a moped there. I had no problem with pick up or delivery. With sales, after trying to have my moped's back tire replaced, it was another story. After more than a month, using every excuse in the world, I finally received my moped back with a new tire. It was pretty obvious that inventory and sales rank first. O.K. But repair, especially such a minor repair should not have taken so long. I will never go there again. read more

I wished I lived closer, so perhaps I could have bought a bike here, but just too far for normal service and stuff. However, I needed riding gear (brand new rider). I went mid week, and one of the guys took the time to walk me through all the types of helmets, jackets and gloves. Spent plenty of time with me, and seemed very honest about the pricing and value of the various options. I am happy with everything I bought, its all great and comfortable. Top notch place, highly recommend. read more

I've just recently bought a beautiful Ducati Panigale S from this shop. I don't usually write reviews but felt like I had to in this case. I looked at some of the other reviews written and I couldn't agree more. This is a terrific shop; great sales dept. (Dan) and the owner (Dave) are both super friendly and laid back. His daughter works there and is also very friendly. They have two beautiful and VERY friendly Golden Retrievers greeting customers as well. I mention all of this because it puts one at ease when you're there browsing / shopping. Full disclosure: I've been browsing there for a couple of years; I've stopped in quite a few times. I never felt pressured or annoyed by Dan or anyone there; they are super laid back. So I finally decided on buying a Ducati and the whole process was handled so well, from beginning to end. I've also had the service dept. install some mods for me and change out the rear sets, etc. Again - even the guy I dealt with in the service dept. was friendly and helpful. I read in one or two of the reviews that people were traveling pretty good distances to shop here and get service done on their bikes. I guess I'm extremely lucky to be about 7 miles (15 mins) from New Haven Power Sports. read more

After receiving mediocre and shoddy service for years in the NYC area, I now drive 1.5 hours each way to get my bike serviced by the folks at New Haven Power Sports. I always get great service from Lodi and the rest of the knowledgeable service staff. I just know I can trust them so it keeps me coming back time and time again. Dan in the sales department also does a great job if you are in the market for a new bike. read more

cuidado con esta gente son muy malos con el trabajo que hacen mi ducati hypermotard vino con un problema de fabrica. ducati decidió repararlo y envío un motor totalmente nuevo completo, ellos supuestamente lo cambiaron pero el motor siguió con el mismo problema luego reclame nuevamente y ellos para desligarse hablaron mentira a ducati a un nivel que ya mi garantía no era válida pero con esa acción ellos mismo dieron a entender que nunca cambiaron nada de motor solo lo repararon y tuvieron que mentir para quedar bn con ducati, no les recomiendo a nadie que valla por esa tienda Para que no les pase lo mismo que a mi. read more

Lody in service is very knowledgeable and friendly, but the business overcharges for parts and labor, and I'm not sure the other mechanics know what they're doing. They had trouble diagnosing my bike's problems and wanted to charge me $1,600 for carb work on an $1,800 bike. I pulled the carbs myself, and much to my surprise, they were perfectly clean. Before they even told me to do carb work they got over $1000 out of me with multiple services promising to fix the problems with my bike. This might be a good place to buy a bike, get advice, and maybe even buy parts, but it really is worth learning to do simple mechanic work yourself! read more

Great selection to choose from. Always friendly faces there to greet you. Demo ride is a great way to try your first ride.

What a shopping experience should be... I'm new to the idea of riding and stopped in to see some bikes and learn a bit. Well I saw lots of bikes, learned a good deal, met some nice people and made friends with a terrific dog. Scooter that's for you. No hassling, no pressure, no silly sales pitches. Only straight forward advice and recommendation--I left feeling informed, ready to ride and looking forward to returning. As a certain well known motorcyclist once said, 'I'll be back.' read more

Not sure why this place doesn't have more reviews, but I'll add in my 2 cents here. I recently was in the market to buy a bike and this was the ONLY dealership that took the time to get to know me, didn't pressure me to buy, AND gave me a great price on my new bike and my trade. Then, they took it a step further and showed me around the facility and their private collection of rare and exotic bikes. It's a long drive/ride for me, but after shopping around, it wa sa no-brainer going back to this place. read more

I was in no hurry to ride 90mins (or 2.5 hours in traffic) to buy a scooter, but I it was worth the hassle. They have a huge storeroom with a huge range of models and colors. (both scooters and motorcycles). They gave me a fantastic price on a 2013 model and were really helpful with accessories. Whats more they were incredibly responsive to emails and phone calls, and very straight forward in all their transactions. If youre serious about getting a scooter (or I guess a cycle) this place is head and shoulders above the 3 or 4 places I checked out in the NYC area. read more

Great dealership. Dan was a great help. Purchased my second motorcycle from here a couple of weeks ago. A 2017 Yamaha XSR900 which the dealer received via trade in. Bike is in great shape. Great price. Very professional and quick. No upsell which I appreciate. I'm in NY and coming here was definitely out of my way but totally worth it read more

This is the greatest MC dealership that I have ever had the pleasure of doing business with. I got a super deal on a Moto Guzzi California Custom. Chris is the ultimate good guy who makes you feel comfortable with a no pressure sales method. The staff is top notch, always willing to answer questions or lend a hand when needed. I can't recommend this place anymore than I have since I gave them 5 stars!!!! read more

GREAT team LOVE service..I purchased my first sport/touring bike and had a great deal of difficulty with the NJ dealer it was purchased. My family had me come here and ALL issues had been resolved while bike was in warranty. Quick fast great help!! read more