My husband and I have had the pleasure of working on our kitchen with Annette at Express Kitchen in Newington, Ct. She has made our experience memorable. We did not want to finance our project. We chose to do our kitchen in stages instead. Annette accepted our decision without pressure or judgement. We are currently in the final stage of our project and she picked up where we left off seamlessly and effortlessly. Since our first encounter she has always tried to find us great deals and has gone the extra mile to check on us to make sure we are pleased with the service and the product. We have recommended her to many friends and family members because of her knowledge, great personality and professionalism. We will continue working with her for more of our home improvement projects. Terry & Dean Berlin, CT read more

Horrible run! 1 year later and my cabinets are bending and they offer no solution to this manufacturer defect. We saw this coming and they replaced 5 doors and now 3 more are bending and they refuse even a call being returned read more

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we orderd a kitchen from Express Kitchens, in Newington. We picked out a style we wanted .They said that they would come to the house and do all the measurements for us. I installed it myself. He did a mock up on the computer gave us a price and we gave a couple different options We were thinking about going with as we spoke and got the price, he said that we could get us sink and faucet in the package if we bought the whole kitchen, including countertops, so we elected to do that .When he came out he told me seeing he came out to measure anything that was wrong was on them and they would correct it for us .we went over everything we wrote him a check for the full amount and put in the order we kept in contact setting a date to have them delivered ..when they delivered them they showed up on the day they were supposed to and the delivery went fine. we had wanted a spice cabinet that pulled out. unfortunately when he came we were told it wouldn't work, but we could just have a regular cabinet so we went with that.. after everything was delivered and we started installing it we realized the spice would not fit without a spacer, so we called them, explained to them, and according to the plan, the spacer was supposed to be 1 inch to the left of the cabinet which it would not work that way if you look at the pictures, the hinges hit each each other. There's no way the doors would open.. having to put an inch and a half spacer in which moved the cabinet over, which did not allow me to have casing around the window and then on the other side of the window I had to move the cabinet the same amount to make it look correct by doing that the upper and lower cabinets did not match up anymore.. when I called them about this. They basically said there's nothing they can do.. they come out and do the template for the sink and countertop. The morning before they were gonna deliver the countertop they told me I had to pay for the faucet to have it delivered. The salesman had given us his word that it was included in the price and I even called him and he was supposed to talk to the project manager and explain that and that never got done and I ended up having to pay for faucet.. they also sent me product that I did not need for the job and I was charged for it. It was almost $300. When I called them about it. They said I'd have to bring it back to Bristol to get credit even though they delivered everything.. I finally took a day off brought it back. Got a credit slip that was over a month ago. I still have not gotten a check back. I've called about it again. They told me they're gonna send a check. I still have not received one.. if you look at pictures below, there's a copy of highlighted where the spacer is supposed to bewhich does not work. There's also pictures of hinges if I installed them the way the plan showed and there's a picture of how we had to move the cabinets over. In a way I guess this was my own fault because I did read some of the other reviews and their was basically terrible and that is true. The other thing I can say is make sure and really go over the contract I didn't catch the faucet wasn't in there at the time . That's what they keep telling me. It's not on the paperwork and I guess they're not the kind of company that you can take a salesman at what he tells you and repeatedly tells you that he's gonna fix. I would not recommend this company to anybody the only thing I can say is that the people that installed the countertops did a beautiful job. They were very talented and very professional. The quality of the cabinets is decent. We knew that going in but one thing I can say is when they put them together, they rushed it in ,a lot of the screws are crooked, and we had to go back and fix some of the screws, holding the corners together as well. I really would avoid this company. I really wish I had not used them. read more

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they sell the product Cami are made very good and the customer service. Excellent. I would recommend Express Kitchen to anyone that is in need of purchasing a new kitchen with countertops and cabinets. read more

Don't ever use this place! You've been warned!!! They will ruin every step throughout the process. They will install defective cabinets and ruin the products they are installing then damage your walls and ceilings and say it's in their contract that stuff will get damaged. Stay away from this place!!! They also make you pay for everything upfront! They sell cabinets that come from another country and then they assemble them in Hartford Ct. They have brackets all around them as you can see they are screwed together. Those brackets interfere with under cabinet lighting. Most of the shelves aren't level and the cabinet faces aren't seated properly. Seriously stay away from this place! Project management has zero designing skills as you'll have parts that don't function properly! The customer service department will keep on telling you that they're going to resolve the issue. They will ask you to do certain things and you will feel like it was all just wasted time. They have no interest in resolving any of your concerns or any of your issues, they will just leave you stuck, there's nowhere to go, so I'm telling you, right now!, avoid this place like it's the plague read more

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I found Annette in Newington very difficult to work with.Once she had designed the kitchen Annette wouldn't provide me with the rendering. I wanted to show my family what I was getting. Once I told her I wouldn't be buying from Express Kitchen she emailed me the renderings. Previous to that Annette told me Express Kitchens didn't provide the customer with the renderings. So I wasted $70 having my kitchen measured. My advice is go to Lowes and gave Nick design your kitchen. I am much happier with Lowe. read more

Express kitchen more than exceeded my expectations. I have to be honest. I was alittle nervous because I read so not so good reviews however, we had really great luck with them . Annette helped us with everything. Highly recommend asking for her. Everything came in on time. Everyone showed up on time and our kitchen was done in 3 1/2 weeks . The prices are very reasonable as well. read more

Express Kitchens - Kitchen & Bath Near Me - Newington, Connecticut

Note that to sit down with a designer and get a quote, you need to set an appointment. I recommend calling ahead and arrive early to have some time to breeze the showroom before your appointment. Annette, who designed my kitchen, was awesome. I knew I wanted a white cabinet, and their base model white (Quebec) cabinets were a great fit for my condo. Even though it's a "thermofoil" cabinet and not technically wood, it still felt and looked like a quality, sturdy cabinet. I already had my dimensions, and she was able to draw out my kitchen perfectly. Her program also gave me a clear and accurate visual representation of what it would look like. I was impressed with how quickly she worked. She also gave great recommendations, like adding a small "arch" piece below the sink wall cabinet to give it that extra fine touch. My condo has a small 12" wide cabinet between the wall and my dishwasher. She suggested instead of having 1 cabinet, use it for 3 separate drawers. What a fantastic idea! Great place for silverware, cooking utensils, etc. She also was able to tell me what exact dimensions I had to work with for my OTR Microwave, fridge, stove, and dishwasher. Thankfully I haven't bought them yet! They sent out a guy to measure my kitchen to double check everything. He was on time and prompt. No drama there. I hope the installation goes just as smoothly. To do my whole kitchen condo (galley style, 2 8' walls opposing each other) - about 12 pieces including granite countertops (25 sq. ft.), under mount sink and faucet, and cabinet hardware, was $5,500 installed. Just in case anyone wanted an idea of cost. I qualified for the 12 month financing but ended up just financing half of it. I definitely recommend express kitchens for your 1 stop shop solution. I will update my review after installation, which hopefully goes without a hitch. Fingers crossed! UPDATE: 7/20/16 - Express came in and installed my cabinets yesterday and it turned out perfect! They did my whole kitchen in just a few hours. I am super impressed. The countertop people are coming tomorrow to do the template. Overall this has been a great experience. read more

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*Edited original rating from 1-star and will say they finally assisted in resolving my issue. * First, Charged 30% re-stocking fee on a cabinet that wasn't even removed from their warehouse. Didn't even get credited back the rest until I demanded it two weeks later. 2nd, Purchased and took home 4 cabinets. The farmhouse cabinet was requested to be one that would fit a 33 inch farm sink. I have purchased and tried 2 different 33 inch farm house sinks -waiting for each to arrive only to find neither fit the cabinet! - the cabinet is too small for 33 inch sinks. They have been called multiple times with little return or assistance to rectify. Currently without a sink in my kitchen because of this, with 3 kids to try to prep meals for each day and they have no concern. read more

My family and I decided to do our kitchen over from scratch. It was a very daunting project and Annette from express kitchen was by our side the entire time. She showed us all the options we had to choose from and stayed within our budget. It was such a great experience and can't thank Annette enough! read more

My husband, Chris, and I, came to Express Kitchens after a long search of price checking and finding the best value. We found for both quality and price Express Kitchens was the best match for us. What we weren't expecting was the high quality of customer service that began with Annette on the design team. She listened to our wants and needs and was able to guide us to our dream kitchen with ease and comfortability. Annette's knowledge of the product was unmatched and we truly felt that we were in the best hands from the first time we sat with Annette until the cabinets and countertops were installed. We firmly believe that Express Kitchens was the best company and if we had to do it again, we would without hesitation, go right back to Annette and Express kitchens. In fact, I am all ready considering new cabinets for our bathrooms! read more

I am having a difficult time getting a kitchen cabinet replaced. This has going on for at least 3months. I was told a replacement was being delivered over two weeks ago. Never happened. The salesman came out this week and saw the problem and still nothing has been done. I am tired of seeing my kitchen drawers in the living room. When am I going to see this job completed? This is making me sick. Anne Chapman read more

Had a nice experience working with Ken at the Newington location when purchasing new cabinets for my Advanced Dental dental office. He helped us get the correct amount of cabinets and counter space for our office remodel. The installer, Brian, was outstanding and was very helpful in making sure that everything fit and worked properly. We're very happy and satisfied with the choice of Express Kitchens for our dental office project. read more

Yes, Bill said he would take care of the problems of charging us for items not to order, but here we are more than a week later and still no change. read more

My husband and I have had the WORST experience here. If you have any desire to order from here, don't. On January 17th we purchased a custom made bathroom vanity, with the assistance of Jody. Jody informed us it would be ready within 7 days. We were not expecting such a fast turn around and ended up paying our contractor extra to complete the bathroom. A week passed and we did not think much of it. A week later my husband received a text message that stated pick up your vanity "TILL " February 23 and we were provided with two time blocks. My husband rented a pick-up truck and drove to the Hartford location. Once he arrived, he was informed that the item was in fact NOT ready and would NOT be ready until AFTER February 23. Annoyed my husband made multiple calls to Express Kitchens to find out why it went from 7 days to over a month to get our item. No explanation could be given to him other than "we don't know what happened." They offered free delivery on the item for the inconvenience. We were informed we would receive a call on February 18th to confirm a delivery date. We received a call, which was automated where we were given a date for delivery- we were not even given an option. We ended up having to reschedule due to work schedules. On February 20th my husband went back to Express Kitchens and spoke to Jody. Jody informed him that there was an error in the system and that our vanity was not actually in stock. I then went to Express Kitchens and spoke with Jody. I told her how this has been a horrible experience and I wanted to speake to the Manager. Jody put me in touch with Kim, who greatly lacked any customer service skill and was rude and offered no other remedy. I was told there was nothing else that could be done and essentially I should be thankful for the free delivery. We received our order FINALLY on February 28th. Everything arrived in boxes. Our contractor came over today to assemble the vanity and big surprise Jody put in the wrong measurement for the countertop. So we have an 18 inch depth vanity with a 22inch depth counter top. My husband called Express Kitchens, spoke to Jody and her response was "oh my, I will call you back to see what I can do." She returned his call five hours later. Guess what, if we want the correct depth we have to pay an extra $400 for them to customize it. This place is run by incompetent and inept staff who lack customer care (Jody). I will never do business at this place and I discourage anyone for going there. It has been a pure nightmare. read more

I just purchased cabinets for a wine room I recently added to my home and the woman there Ann Morales did a pretty amazing job for me. In fact, I had gone in with a design and she actually tweaked it and made it better than what I had created. She was polite, professional, knowledgeable and made subtle suggestions that not only improved what I had, but also added significantly more function to my new room. I had already thought my design was perfect, but I was wrong... it's actually perfect now! Thanks Ann, your touches were exactly what my new wine room needed. It was your unassuming demeanor and recommendations that really made my experience a great one. I'm not one to write reviews, but, in light of doing so much research, this place earned 5 stars from me! read more

we made an appointment , showed up - the gentleman wasn't ready for us - so he directed us to another person - she wasn't wearing a mask and when we asked her to she refused -saying it wasn 't needed ?? really ?? we wanted to be safe -s he could care less .. we asked for another person and were told NO - she was incharge and thats that ..so we left telling her when they get their act together call us -- she told us they didn't need our business - go somewhere else .. wow wrote a letter to corp. and never heard a word !! obvious their policy - give them a negative 5 stars - read more

Be very careful with this location. With me, they lowered the price on the cabinets and removed the hardware from the order. Very shady practice. Not happy at all. read more

What a great experience! Ken and the team (Molly, Andrea..) were a pleasure to work with. From demo through cabinet and granite install, they were very professional. Everyone was so knowledgeable and gave great recommendations. We were also impressed with how Express Kitchens communicated. We always received calls and texts informing and reminding us on each phase of the project. Thanks again, the kitchen looks great and we couldn't be more pleased!! read more