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    Bender

    4.7 (3 reviews)
    Closed 9:30 am - 5:00 pm

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    5 years ago

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    Express Kitchens - Terrible cabinet work

    Express Kitchens

    (35 reviews)

    $$

    North Meadows

    Express Kitchens has very nice sales people (Chris) excellent carpenters (Cyril), but they do not…read morecare after they make the sale I bought cabinets from them- expensive cabinets as it was for my home and not a rental location. And within a month the cabinet started to bow- started to bend. They sent a carpenter back out. He noticed it immediately that it was a manufacturer defect and was going to expedite the situation.. about two months (i'm told the owner gets the Cabinets from India. A family owned business ) later the replacement doors came in and they changed out drawers and doors! Here we are one year later and more are bending and bowing and Express Kitchens will not return my calls. Victor Smith a very rude robotic messenger, has a pre-programmed message that he keeps repeating over and over When I was told directly because the problem was spotted back then and it's a manufacturer defect. They will not help me and now fake beautiful kitchen looks horrible with doors that would close to the cabinet wall shut.

    Avoid Express Kitchens (also known as New Direct Cabinets) at all costs--unless you enjoy paying…read morefor upgrades you'll never receive. After ordering new kitchen cabinets, the wrong interior materials were shipped not once, not twice, but three times. Five months later, I finally gave up on the radical idea of getting what I paid for. They then graciously acted as though they were doing me a favor by refunding less than half of the upgrade cost. After weeks of unanswered emails and ignored phone calls to their so-called "customer service" department, a supervisor informed me it would take at least two more weeks to receive the refund they had already promised. Apparently, five months wasn't quite long enough. With enough complaining, they were able to refund my credit card (which I was initially told could not be done). This company came recommended by someone who used them years ago, but I've since learned they were sold and are under new management--an explanation that neatly aligns with how far things have gone downhill. Expect circular conversations, chronic avoidance, and zero accountability from customer service if you choose to work with this poorly run operation. You've been warned.

    Bender - kitchenandbath - Updated May 2026

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