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    R&D Concepts

    5.0 (1 review)
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    The Home Depot

    The Home Depot

    2.4(29 reviews)
    2.7 mi
    $$

    Home Depot 1149 Farmington Ave…read moreBristol, CT 06010 Chris is a Home Depot [Bristol, CT ] representative of the highest kind. I was fortunate to "be chosen" by Chris from among the many staff members in the department on my first visit. I had little plumbing knowledge, therefore I required assistance choosing a sink faucet. He asked how my day was doing and that he would be more than pleased to answer any questions I had as he took me to the kitchen faucet section. Throughout my stay with him, he provided me with exceptional service in terms of item selection and pros and cons. Chris, in my opinion, provided exceptional customer service by taking the time to comprehend my problems and treating me as a person in need of guidance and support rather than just as a "paying customer." I was immediately put at ease by Chris's kind demeanor and his ability to clearly explain the advantages and disadvantages. I can't say enough good things about Chris. I also want to express my gratitude to the entire Home Depot team for their kind disposition, consideration, and cooperation, all of which added to the enjoyable experience.

    I am very disappointed in my recent experience at the Bristol, CT Home Depot. A number of years…read moreback, I purchased a pendant lamp for my kitchen. It was the kind that hangs on the cord. It had a lovely green glass globe. I put three of them together to make a rather attractive lighthing fixture. I want to do the same thing in another part of my kitchen. Unfortunately, the globe has been discontinued. However, the Bristol store had one on display, but, of course, none in stock. If one more store has a display unit, I will have all three. So, off to Bristol I went. I found a sales person and asked about buying the display unit. He knows it was discontinued, but told me that he "can't sell it to me." I asked what will become of it and he told me that when a new shipment comes in, they will ship that discontinued display unit back to its source. It is truly unfortunate that Home Depot is more concerned with process than its customers. Over the past 20 years, I have literally spent tens of thousands of dollars at Home Depot, but that counts for nothing. If they don't want to be inconvenienced to sell a display unit, and instead choose not to make a profit on a sale, it is clear that their interest in their customers as people with real needs does not exist. I am persistent, so I will take this up with the district manager, who will probably decide that it is easier to take my money than to find out how far up the Home Depot complaint chain I am willing to take this. (Hint: I am persistent...) But in the meantime, I just wasted an hour and a half of my time and a 15 mile round trip only to be told that Home Depot does not want to take my money to buy a product that they actually have right there in the store.

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    The Home Depot
    The Home Depot
    The Home Depot

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    Kitchen Cabinet Outlet - KCO has provided us with many good quality vanities in many colors.

    Kitchen Cabinet Outlet

    2.4(16 reviews)
    2.0 mi

    "There was long ones, tall ones, short ones, brown ones…read moreBlack ones, round ones, big ones, crazy ones" (Spill the Wine - by Eric Burdon and War) They sure do have room for all of those cabinets, I mean after all, their showroom is a cavernous 9,000 square feet big. They have over 125 samples of kitchen and bath vanities on display, and that's pretty darned impressive. We are remodeling our bathrooms and placed orders to replace the vanities in the first two. Each bathroom followed the same process -first we met with a designer and gave them an idea of what we were looking for- size, style, finish, hardware, etc. Then they gave us a few pricing options before we returned a second time to place our order. The cabinets aren't in stock, they get delivered to their warehouse in Waterbury, and that takes a few weeks. Once they are in, you can either pick them up at the warehouse or get them at the Southington store if you want to. If your vehicle isn't big enough, they can deliver for a charge. We were able to fit the vanity and counter box into our vehicle, but the warehouse guy opened up both boxes first so we could carefully examine everything before we drove away. For our first purchase, we worked with Tom who was so helpful and knowledgeable. He made the transaction quite pleasant. We picked up our vanity and countertop today (they look great) and will have them installed by our plumber in a few days. We paid around $450 for a gorgeous vanity and countertop in colors and styles that perfectly complement our newly renovated bathroom and move it from the 1970's into the 21st century. Could we have gone cheaper at a different store? Probably. But could we have received the same wide spectrum of products, level of amazing customer service, undivided attention, and expert advice and guidance that Tom gave us? No way. Vanity #2 has been ordered and we will order #3 down the road.

    Simply fantastic kitchen Designers. Josh Mechyler answered all my questions. If I have any issues…read moreresolve them quickly with prompt emails. Highly recommend this place! They installed my new kitchen cabinets and quartz and it looks amazing. I had some chipped cabinet. When I Told them about it they immediately ordered a new cabinet right away to replace the chipped one. Any questions I have were answered immediately!! This is the place to go if your doing a kitchen remodel!!

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    Kitchen Cabinet Outlet - Good quality kitchen cabinets for decent price

    Good quality kitchen cabinets for decent price

    Kitchen Cabinet Outlet - Affordable and good quality kitchen cabinets

    Affordable and good quality kitchen cabinets

    Kitchen Cabinet Outlet

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    R&D Concepts - kitchenandbath - Updated July 2026

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