This review is from an excellent experience I had at this PC Richards location before the pandemic…read more Probably 2019. The staff was welcoming and well-informed. I bought a KitchenAid double oven which I have loved ever since. It was the mid November and I needed it by Thanksgiving and they accommodated me! I got a great deal--the Black Friday discount as that was in effect for the whole month. I'm in the market for a clothes washer, and I will be going there first!

When we realized our Frigidaire refrigerator was on its last legs and we urgently needed a new one,…read morewe chose P.C. Richard & Son, largely because it's the closest appliance store to our house. We did our research, knew what we wanted, and discovered that all the local stores had identical pricing. So it came down to who could deliver the quickest. P.C. Richard was our first (and, ultimately, only) stop. We were not accosted immediately upon entering, but allowed to wander among the rows of refrigerators on display. When we located the model we'd seen online, the salesman was quick to get our sale completed and our delivery set up. Delivery occurred three days later, and that's where the dissatisfaction began. Our delivery window of 1-4PM got later throughout the day, and delivery finally occurred at 5:15PM, during dinner time and a substantial rainstorm. No courtesy call to let us know they were on the way; I just happened to look out my window and there they were, unboxing my fridge in the rain. Had they let me know they were en route, I could've emptied the old fridge and freezer in advance. I don't want to say the delivery guys were inept, but... why unpack the fridge in the truck and carry dripping wet components into the customers' home? Why not carry the box into our garage and unbox it there? Also, they seemed annoyed that I wanted to wipe the rain off each piece, thereby slowing them down; they didn't bring a ladder and had to use our step stool; and in their haste to get it installed and on to the next customer, they left pieces of plastic wrap embedded under the door handles. Plus, they scratched our freezer drawer. Nice fridge that's working well (a week into ownership), but the delivery experience left much to be desired.

I ordered a replacement screen for my sliding glass doors. Philip went out of his way to place an…read moreorder for the door, which was overly complicated. He dealt with the company for weeks while we tried to ensure the correct size was ordered. He repeatedly contacted me to let me know where we were at with the order. This whole ordeal took over a month, and was hardly an expensive purchase, but he stayed on top of it throughout the long haul. I would shop there again based on their commitment to their customers. Service second to none!

Clown show from beginning to end. Unprofessional, not on time and not on price... I wish I went…read moresomewhere else.... They only care about ripping you off.. Kitchen took and extra 4 weeks and they kept saying It would cost more. This place is a joke!! wish I had went somewhere else

Who would have thought that a kitchen renovation would be fun and hassle-free? Working with Laurie…read morewas a joy, with expert advice, quick estimates (and revised estimates), and a speedy replacement for a door with a minor flaw. She also has a list of installers, including Dan Gingrass, who expertly and meticulously installed the cabinets. All in all, a seamless and painless renovation, with a life-altering outcome: the gloomy and dingy place we used to avoid is now a bright and inviting space we love to hang out in. Thanks to all! Best, Ray& Maryellen

Great experience here. Quality cabinets. Worked with Chris the entire time. He set up great…read moreexpectations, no surprises, and if there were any issues they were handled quickly and professionally. Would recommend to anyone looking for great, and quick service!

Thank you to Joe and Ava and the crew for taking an overwhelming 30 window project and guiding me…read morethrough it in a professional manner. The end result was an excellent transformation. Thank you.

We had heard amazing things about JC Tonnotti so decided to go with them for a couple window…read morereplacements and for a bay window installation, best decision we made. They were very respectful of our home and placed drop cloths anywhere they would be working and along their walking paths. After the job was complete, they vacuumed and cleaned up any mess. We were home during the entire process and overheard the employees constantly making sure that everything was aligned perfectly. I highly recommend this company if looking for quality work and great service. The gentleman that initially came for the quote and final measurements was extremely knowledgeable and answered questions in great detail. The truck driver who delivered our windows the day before installation couldn't help but to sing their praises. Great experience beginning to end. Nothing but professionalism beginning to end....*8 months later and we do not regret our decision in choosing JC Tonnotti!

We worked with Nikki at Bender in Hartford, CT and had an EXCELLENT experience. Nikki was…read moreextremely knowledgeable and honest. The rest of the staff were extremely kind to our kids and entertained them so that we could focus while we reviewed options. The store had many products onsite to review at varying price ranges. Great quality. Would definitely recommend Bender and, in particular, Nikki.

I went in for a new kitchen faucet. The person I dealt with was very helpful in showing me the…read morevarious models. We talked about the features that were important to me and what wasn't. I was not looking to spend a fortune but wanted something functional. They were able to show me a unit that was very similar to what I currently had but better quality, which was why I was there. I will be back when I have other fixtures to replace. Their staff is very easy to work with and listens to what you are looking to buy.

Outstanding Customer Service and Expertise!…read more I had an outstanding experience with The Tile Shop in West Hartford during a complete condo renovation, including new bathrooms and a kitchen. Joseph Dallas and Samantha Scott provided exceptional customer service throughout the entire project. They were incredibly helpful in selecting the best tile combinations and coordinating styles so everything flowed beautifully throughout the condo. Their knowledge, attention to detail, and willingness to help made the entire process much easier. The delivery of the tile and other materials was efficient and right on time, which kept the project moving smoothly. Joseph was especially great with communication and was always responsive, helping us move forward quickly whenever decisions needed to be made. I highly recommend The Tile Shop in West Hartford, especially Joseph and Samantha. Their expertise, professionalism, and outstanding customer service made a big difference in the success of our renovation

I had a great experience working with this store. I found great tile at a fantastic price. The…read morestore manager and employees were very helpful and knowledgable. As someone who hasn't had any tile work done in my home this was very much appreciated. I highly recommend this store.

We had a really good experience with Cabinets To Go! Everyone was helpful, and the whole process…read morewent smoothly. We're happy with our cabinets and glad we chose them for our home renovation. Definitely recommend checking them out!

severely flawed installation. The first install was so uneven it had to be completely redone, which…read morecaused damage to freshly painted walls and left me with visible countertop and backsplash gaps, a misaligned refrigerator panel, and a kitchen that looks unfinished. The installers they use get paid by the job, they rush, finish in 1 day and get out of there. It's the worst "work" I have ever seen. This was the most expensive and time consuming mistake of our entire renovation. Customer service made the situation worse. Megan at the store was rude, dismissive, not solution oriented, and repeatedly blamed the customer instead of taking ownership of clearly documented installation failures. Measurements were incorrect, communication was horrific. Megan treats you like you should know how to design a kitchen and that you do it every day. She offers zero help and guidance. I had to call corporate to escalate the situation to have a second installer fix the kitchen which still was not properly corrected due to how terrible the first installers work was. Corporate refused to give me any sort of concession or discount. I honored my contract and paid on time. Cabinets To Go did not deliver professional installation, quality control, or accountability. Choose another company, I promise if you have an issue with this company they will not make it right. They will leave you with a kitchen that looks like it was done by a do it yourself homeowner. I recently when to Home Depot and spoke to a Wren Kitchen Representative. They have an amazing display of cabinets. So many beautiful option and everyone seemed so helpful. The cabinets come assembled already so there will be less margin for error. Cabinets to Go are not assembled and the installers put them together unevenly and bang them up. If I can help someone avoid the stress of what we just went through, I hope this review helps. It is so upsetting to look at my kitchen. It is terrible. But at least all of the big CEOs are making the big buck at cabinets to go. They don't care about people like us, remember that.

I rarely write reviews. But we called around to the big box stores today to see if there was a…read moreWeber grill that was already built. No one could really answer as to whether or not they had one built. I googled Weber grills near me and found Ace in West Hartford. Larsen Ace Hardware was beyond nice on the phone and went out of their way to find one that was already built. We didn't have to drive to a million places to actually find one that was built already. Thank you! We were cooking on our brand new grill by 5pm tonight!!!

I always end up at their "hub"! Whether I'm getting a storm window fixed, knives sharpened, am…read morebuying lightbulbs, or need a paint sample, the helpful employees always get me the service or information I need promptly.