I spent over $1,000.00 on pots and pans in the past couple of years to build a collection (that is…read morenot completed). This soup pot cost $250.00. The rim was defective so I brought it back to the store. The owner, an older Indian man told me they no longer carry that line because there was a total recall for that product so he had to send it all back. He also advised me that I should not use my pots and pans because of the recall. So I asked him where does that leave me. He told me that there was nothing he could do for me and I was out of luck. I asked him if he can resend all of my pots and pans back that I purchased from him and maybe he could get my money back too. He told me no. He then became Extremely dismissive towards me and would not continue to speak with with me to try and resolve my issue of being out over $1000. The older Indian man (the owner) walked away from me and dismissed me. I then asked to speak to the manager, and the manager, gave me back to the owner. It wasn't until I became loud and demanded a contact person for the company of my pots and pans. (Swiss Diamond Cookware). The owner gave me an old brochure with the number on it. I contacted customer service told them my problem and they did not hesitate to send me a new pot. Swiss diamond cookware customer service also told me that they have sales going on the year round as well as coupon year round and I could buy directly from their company with free shipment. Customer service also told me that there is not a recall on their products that cooks nook just does not carry their products any longer. I can guarantee you the way I was treated and misled. I will never give that company. Cooks nook another penny of my money.

Wow. This place has everything for cooking and it is orderly and brightly lit. I've been to a lot…read moreof cooking/kitchen supply places and often they are an adventure to navigate to find what you need. Also, some are more commercial kitchen or restaurant supply-oriented. Cook's Nook is clean, well-lit, and well-organized, and it has a broad selection of quality cooking tools scaled for HOME COOKING and even the odd specialty implements you would never find at a big box retailer. I don't know if they are locally owned, but the staff was helpful and friendly. If you love to cook, this place is Mecca.

My husband and I first went to this shop last December, looking for Christmas gifts, and we really…read moreloved both the selection and the super-friendly owner. We look for reasons to go back, and I'm so happy to have discovered this shoreline gem.

From the owner: A unique place to find that perfect gift, cooking item, specialty flour, or hard to find organic…read morespice, where food and cooking are our passion. From knives to turkey frills, cookware and bakeware, we are your one stop shopping for all things cooking!

"You can get anything you want at Alice's Restaurant Walk…read moreright in it's around the back Just a half a mile from the railroad track You can get anything you want at Alice's Restaurant" (Arlo Guthrie) Alice could easily get anything she wants for her restaurant right here on Progress Lane in Waterbury. Imagine a store as big as a Home Depot that only sells restaurant stuff. It's like a Disneyland full of trays, pots and pans, mixing machines, ice makers, bar equipment, pizza paddles, ovens, fryers, griddles, bar stools, slicers, and pretty much anything you have ever seen in or need for a restaurant. I don't own a restaurant, but I definitely developed a greater appreciation for what it really takes to operate one. Wine glasses, bowls, plates, cutlery, fry baskets, big knives, spatulas, gloves, bowls as big as a witch's cauldron, bathroom signs, dining room chairs and barstools, slotted spoons, whisks, chef clothing, big pans and serving trays, coffee stations, chopping boards, a tortilla press, even French Fry cutting machines. We saw them all. And then there were the huge things like deli showcases and enormous dough mixing machines that reminded me of land locked cement mixers. What a fun time we had wandering the aisles and gawking at everything. I've truly never seen a store like this before. Its open to the public and no membership is needed to gain entry. So what did we buy? We replaced an old plastic one pint measuring cup that was getting impossible to read. The new one ($3.99) is very sturdy and super clear to read. We also bought a nifty 10-cut pie and cake marker ($5.99) that will come in handy on Thanksgiving. We had a blast !!

They have three isles of Grinch things and then so much more! If your feeling crafty and need to…read morefind a spot to get things this is the place! Feeling festive and need decorations, your going to want to come here. This place is so much fun just browsing through the isles. They have so many options the selections are outstanding! The lines were short and the staff was nice! I believe their items to be good quality too! They also have 50% Christmas decor! Making quality products available at a much lower cost.

My favorite go to for household items, big and small. You never know what you will find. Sad that…read morethey no longer carry items for kids rooms.

If I could leave a no star I would . The owner David never stands behind his products…read more I bought a microwave and after a month it broke down . I was told to drive it up and as i got there they told me they would not get in the middle . Their employees are great but they follow orders from owner. It was a horrible experience!

Never disappointed and everyone is always very helpful. Everything is easy to find and organizedread more

They got a huge selection for restaurant supplies, my go-to spot if I'm running of of supplies or…read moreproduce.

The only reason we were at this location, was because we were in the area. It's a much smaller…read morestore, and specific items are not stocked here. Pretty much 80% of the things I needed aren't kept here. Other than that, it's somewhat organized here. It was super busy when we arrived, so I wasn't expecting a clean store. There were bags of flour with punctures in them, and the very last bag I needed, had a huge hole in it.

Good quality baking and cook ware, and kitchen utensils. Very friendly and helpful staff. A…read morepleasant bright store. As usual in a good cookware store, I found items to purchase I did not before know that I needed. Left happy.

So, The Hubs and I stumbled upon Great Barrington on our way to somewhere else. Man, what luck for…read moreus. We parked the car and started walking around and then we found this little piece of heaven called The Chefs Shop. When you walk in it's like being in a cooks store but the real surprise is in the back of the store. There is a lady who is selling these mini cupcakes that are to die for. They are called Barrington Bites and it is a must have when you go to Great Barrington.

I LOVE this store and Staff…read more The store is Always impeccable, the staff very kind and helpful. Sadly i was just informed they will be closing their doors at Westbrook without mention of a new home! Quite upsetting.. is there anything we can do?

Stopped in here today as my first stop at the outlets. It…read morewas just alright, didn't end up buying anything. I kind of felt like I was looked down upon by the fist worker who saw my son (in a stroller) and myself enter the store. No hello, just a weird glare. There were other employees who said hello as we walked around. Everything seemed too pricy for my taste. Maybe I wasn't super hunting for the good bargains. The candles and hand soaps did smell amazing.