Great selection of tile, and a huge thank you to Niki for her design help and taking the time to work with me. Niki and Joe are both extremely knowledgeable, professional, friendly, and fun people to work with. Highly recommend! read more

I have to update my review as my experience today was night and day from my experience 2 years ago. Everyone was friendly and Cleo was awesome. She stopped what she was doing to point me in the right direction based on my needs and educated me on selecting the best tile for my upcoming project. read more

Love this place!! Just got introduced to Tile America by a building inspector, absolutely love the prices, products, and staff! James has by great!! Definitely recommend! read more

This is the second time we have purchased tile for a remodeling job at the West Hartford location. Each time the service is caring, attentive and most of all patient - there are so many choices. We appreciate the advice and very much the opportunity to bring samples home. We will be back for project #3 read more

We've used Tile American for two projects so far and couldn't be happier with the experience. Cleo was awesome as were others in the store. Yes, they are busy on a Saturday, so you have to be patient as they are dedicating time, energy & expertise to the customers ahead of you; just like you expect them to do for you when it's your turn. Everything we did came out amazing. Also we had some returns of unused material and that process was absolutely seamless. Love this place. read more

Large selection and great prices excellent quality products, but Just plain rude. I think it was the manager Barb.She needs to be trained on how to speak to customers; An etiquette class wouldn't hurt. She seems overwhelmed and I don't believe she enjoys her career choice. Clearly my tile design concerns weren't interesting enough. She Just Wouldn't shut up about her son going to med school or something of a sort. I listened to her stories but couldn't wait to leave the store. I went to universal. 20 minute meeting there and got everything I needed plus excellent customer service. needed. they were super professional and courteous. I will never return or recommend tile America. Urghh. So dissatisfied. read more

If I could give a zero, I would. First box came with broken tile; we ordered replacement box. 2nd box came: broken tile. 25 tiles short, we waited weeks for a third box. It came with broken tile. Now they cant find the 3rd piece of 3 finishing tiles. Ugh. It never ends. I want to cry. read more

After being ignored at The Tile Shop, we went to Tile America. We were approached by a charming associate that took the time to guide us and listen to what we were looking for. Thank you Nicole for your help. read more

This is the place to come to see a large selection of tiles, unlike traditional mom and pop shops this retailer is able to get a variety of tiles that are contemporary and have many more styles and colors than the traditional new england type of safe and boring. With that said expect glass tiles to be 15$/sqft and up generally. I have to say many of the styles that they have I've compared online and prices are mainly competitive to what you will find on the internet. It's nice to have the ability to see some of these brands in person. Staff is helpful and to the point about prices. Plenty of parking read more

Helpful, knowledgable staff that truly educated me about all aspects of tile and the mechanics of its usage. Sales staff all the way to warehouse/delivery guys helped educate me about my purchase. Huge selection - out of this world, really! Absolutely no comparison to a big box store. Not pushy at all! read more

I had such a good experience here. The staff is friendly and knowledgeable. Myself not knowing much about design and tile. The staff walked me through design ideas to find options that fit my style. They were able to get me my product quickly , when I explained my time crunch. I wouldn't hesitate to recommend tile America. read more

Tile America is my one stop shop for luxury tile. Their newly renovated showroom allows me and my clients to browse effortlessly through their extensive offerings while enjoying a freshly brewed cup of coffee. Their incredible staff guides us through the decision process with extreme patience and product knowledge while guiding us through budget and installation concerns. I highly recommend their services. Enjoy their creativity!! read more

Please stay away! Let's start with the "designers", I went in with two textured tile samples and asked what Benjamin Moore colors would work with them..."any". Wow great answer, thanks Stephanie-could I have figured that one out myself. Be careful if you purchase any tiles from them as they have no return policy. The sales staff talked me into 12x12 tiles for a bathroom ceiling. Sure why not! My installer said the 12x12 are too heavy for a ceiling, went to Home Depot where in a casual conversation the Flooring & Tile Manager echoed the same sentiment that 12x12 is too heavy for a ceiling. Guess what, I had to eat the cost of the tiles and have them sit in my basement taking up valuable floor space. In sum, you are better off going somewhere else. Nothing but a bunch of smug, prima donnas. read more

Joe is so helpful! He helped us picked out items for 2 bathrooms and we are very happy with what we chose. The process was seamless and quick. Will definitely use again for other renovations I need to do. read more

I have been coming to Tile America for years. Best selection. Even come here for my out of state needs. Joe is the BEST! Brings my vision to life. read more

Best customer service and very knowledgeable staff!! Worked with Cleo for my kitchen remodel and went back for my bath! Great showroom very organized and clean!! Thanks Cleo!! read more

I had the pleasure to work with Joe and Barbara on several projects in my house. The showroom itself offered large selection of beautiful modern/contemporary tile. The staff was on point, very knowledgeable and professional. I highly recommend them for any project small or large. read more

The initial store service means nothing if they can't deliver their product on time and they string you along for days. We ordered bathroom tile and the installer absolutely wanted to start with the shower floor first. All the tiles were promised at a certain date. Some arrived, some didn't. Finally, all the tiles arrived EXCEPT the shower floor but Tile America said, "They'll definitely be in by next Fri, mid morning." We called the day before and TA said it was a "verified" delivery. Friday we called...person answering phone acted perturbed, tiles weren't in, said he would check the delivery and NEVER CALLED BACK. If you've got other options, use them first because who needs this? read more

Some of the worst customer service I've ever experienced. We used them to install granite countertops. They said it would be 2 to 3 weeks. Try 10! Steve said he would schedule our templating appointment for the week after we got back from vacation. He didn't, no apology, and couldn't get us in for another 3 weeks. Then they didn't show up for the appointment. No call, nothing. Wished we could walk at that point, but we were stuck because we'd already put down a deposit on the granite and no one else in the area carried what we wanted. So after an irate call they came the next day and promised our counters would be ready for installation in 2 or 3 weeks. After 3 weeks we called and they were finally installed a week later. The counters are beautiful, but what an ordeal to get them! To add insult to injury, when I went in looking for a liner tile to fill the gap between the new counter and the old backsplash, which we wanted to keep, Cleo promised to call me with information about whether the supplier had the one I was interested in available. She never called. I found a better one online myself. I am so done with Tile America! read more