I rarely write reviews. But we called around to the big box stores today to see if there was a Weber grill that was already built. No one could really answer as to whether or not they had one built. I googled Weber grills near me and found Ace in West Hartford. Larsen Ace Hardware was beyond nice on the phone and went out of their way to find one that was already built. We didn't have to drive to a million places to actually find one that was built already. Thank you! We were cooking on our brand new grill by 5pm tonight!!! read more

I always end up at their "hub"! Whether I'm getting a storm window fixed, knives sharpened, am buying lightbulbs, or need a paint sample, the helpful employees always get me the service or information I need promptly. read more

What a great store coupled with service that is always outstanding. Shopping local is key to our community and this place certainly delivers quality products and service. "Darren", the delivery person, made it a point to call me to ensure proper delivery and was just as courteous as "Dan" was at the store when I called with a question. This is how business should be done! read more

Wow, I cannot say enough good things about this store. The staff have been super helpful in supplying just the right product to solve a problem. Every staff person is knowledgeable and friendly. It's a convenient location with easy parking. With a membership, the discounts are good. read more

Needed to pick up a portable heater to heat a kids room that wouldn't get over 65 degrees. Found it on the Ace Hardware Internet site, order it, and it was ready for pickup when I arrived. This is my place to go vs the big box stores. read more

Larsen Ace is actually the place. For the past gazillion years I've been alive it was always owned and operated by Pfau's Hardware, later Pfau's Ace Hardware. The Larsen family has since take taken the reins with the same great service! If you can't find it, more than likely a staff member will have all ready asked to assist you. For me, there's nothing better than an old Hardware shop with creaky well worn floor boards and narrow aisles. Then throw in a knowledgeable Hardware Fix-It Person - perfection. The big box Home & Hardware Stores are still needed for bigger items and advice can be found. Though, for the average Domestic Weekend Fix-It Warrior like me Larsen's is perfect. read more

Larsen Ace Hardware - It's now 2:15 pm EST on Tuesday 12/31/19 What happened to 3:00 pm EST? That's okay, Gang, you're still loved. - Hardware Stores Near Me - West Hartford, Connecticut

John provided excellent service today. I was struggling to affix my new license plate to the back of my car, and John helped me find the right screws to use. In addition, he proactively offered to attach the license plate, which he did successfully. I offered to tip him, but he refused. John's example is a testament to the high-quality service Larsen Ace Hardware provides. read more

I came into the store a few weeks ago trying to find a part for my mothers Weber grill. My Mother lives in West Hartford and she's elderly and I visit her often. I was directed to "The Hub" for help. An associate named "Michael Lane" was there. Wouldn't look me in the eye, mumbled under his breath and after a quick few clicks on the computer, brushed me off and said "its not available, go to Home Depot" I felt insulted because I had the part on my phone with the part number on the ace Hardware website!! He refused to investigate further and Dismissed me. As a result I left the store. I will never go back. I felt the associate was condescending, passive racist and looked at me with a look of disgust that I couldnt bother him. It was quite apparent. As both a Black Man and Jewish as well, I expected far better from this Ace Hardware in West Hartford. The associate and my experience was the worst imaginable. I hope some manager reads this and resolves it immediately. read more

Every single time I have come into this Ace Hardware, I have left with a huge smile on my face and completely satisfied. As a 20-something who moved away from home, the staff at this Ace Hardware has become my go-to for questions answered, tools for my seasonal gardening and small things such as a change in my car key battery. The staff is so beyond happy to help and it's the small interactions that I consistently have there that keep me coming back! read more

By far the best grilling and bbq section I have ever come across. Hats off to the manager.

This is the only hardware store in town that is not a big box While the selection has improved and the flow to the store is new Some more challenging folks are left I was truly surprised by their customer service I Was looking At a item And asked what their return policy? The gentleman sort of snapped back and said if you open and use it you can't return it ...... I Almost threw the item at him but decided not to I checked the price on line and found it to be close so I went back in store and bought it ( this time talking to no one ) What's funny is I bought the wrong one Got it home Brought it back and Like All good business they took it back with the receipt Definitely put me off and will Make me look online for my next purchace But if you are in a Pinch this place will do read more

A incredibly pleasant experience when purchasing a new grill. Mike and team assisted from start to finish and even helped me load into car. Thanks!! read more

Every day after work, my dog mom and I walk through the center and we always have to stop at this store. The people are super friendly and always have a pet and a cookie for me. They're on my must-stop list. Mom says they have a great supply and that she loves the beautiful old floor. read more

I admit, I was skeptical when this hardware store changed to an Ace Hardware from the old Pfau's. And it has gone a little more "corporate," but only superficially. Underneath the slick chain branding, there's still the same creaky wooden floors and most importantly, the same excellent service. Unlike the big box hardware stores like Home Depot or Lowes, you can walk in here and immediately find someone to help you figure out what you need and where to find it. These are hardware experts who know their stuff, and are very happy to help people like me who definitely do not. I chopped through our electric dog fence this past weekend and within a few minutes I had just what I needed to fix it...they even threw in a piece of wire (and stripped it for me) for free. read more

Larsen Ace Hardware - The interior of the store...lots of stuff in a small space. - Hardware Stores Near Me - West Hartford, Connecticut

My canister vacuum needed a new plug which various family members thought they could install. I bought a plug at Larsen's Ace. It was difficult separating the wires and removing insulation from them. I called Larsen's to see if they had a person who could put the new plug on the vacuum. They said, "Of course, just bring it in before 4 pm," which I did and one of the nice men installed the plug while I waited about 15 minutes! I was flabbergasted when they wouldn't let me pay for this so appreciated service. They said, " you bought the plug here." Btw, they're are so helpful and patient plus they educate you when shopping for light bulbs. CLevine West Hartford read more

Not only is this a great place to get whatever we need, it's an ideal fix it shop for just about anything. Why only 4 stars? If the old timer who works there is unhappy he should retire.....yes we heard your sarcastic derogatory comment on our way out. read more

We shop at Larsens regularly and have always been satisfied. Well, today they kicked it up a notch when I visited the store to purchase batteries for two key fobs. As soon as I walked in the door, Michael greeted me with an upbeat, attentive, and genuinely friendly disposition. He proceeded to find the batteries for me, and then he took care of changing them out. For Michael, I'm sure that this falls under the banner of "It's all in a day's work." But, what made all the difference was Michael's attitude. He was positive, proactive, helpful, and certainly a pleasure to work with. That kind of good old fashioned customer service will make any business a standout. read more

I had a screen repair done for $30.00, and the material was more like heavy cloth than actual screen. I installed it on my front storm door in the spring of 2022, and by July or August, it was coming apart at one of the edges. I called and talked to someone who said to bring it in to be redone. I brought it in, and the gentleman who helped me looked at it and said, "We'll send it out for repair this time." Both of these comments implied to me that they would repair it at no cost, since it was such a short time, and it was obviously so shabbily done the first time. When I went to pick it up, it was done with real metal screening material, and I was pleased...until I was handed an invoice for $50.00. When I objected, the person I talked to said, "We don't guarantee the repairs. Someone pushed on the screen. It didn't push itself." I paid the fee, a total of $80.00 for a proper screen repair. Screens on doors get pushed. They're meant to be able to stand up to some contact!! Larsen got my money, but they've lost my business. read more

One goes there for the professional help and ambiance. 4 grumpy old men hang out in the middle of the store spewing their own conversations and gossip with no interest whatsoever in helping customers! Ugh. While waiting for any kind of service, I checked out the prices of things which turned out to be exorbitant!!!! The only nice thing about this store were the respectful check-out girls. I will never go back Larsen Ace Hardware in West Hartford Center. read more

I tried to return an item during the peak of the pandemic and they were not taking returns. They said I was going to be able to return it whenever the pandemic was over. Well, It is still not over but they are not accepting my return because the product expired. It is not my fault if they refused to take it back when I timely tried to. read more

Haven't visited yet so this is based on a phone convo inquiring about retiring a lamp and another issue. Very helpful and knowledgeable. And kind. See you soon. read more

5 years ago I did a review supporting this Ace Hardware. Over the last few years I have experienced a slow reduction in service and quality interaction with staff. Last week I stopped in to get a piece of screening so my wife could use it at the bottom of her flower pots. I went to the desk to purchase a roll of screening. One employee laughed and walked away saying good luck. The other employe said they reserve the screening for "regular customers " because there is a screen shortage do to COVID. I told him, I am a regular customer, and he said nothing personal but he just couldn't do it. I went to Home Depot and found literally hundreds of rolls of screening. Seems the COVID screen shortage only affected Ace West Hartford read more

I entered ace hardware with a glint in my eye and a chip on my shoulder. I asked a man at the front desk for his finest paint thinner. He pulled out some of the finely aged name brand stuff. I proceeded to drink the paint thinner, giggling with delight. I then turned and purchased a Dr Pepper and did a fortnite dance. Victory Royale! read more

Big fan of this place. They almost always have what I'm looking for, and the customer service is great. I love how I can get in and out fast, so I can get back to my project. Prices are fair for a shop in the center. read more

This store is always closed for random reasons and they do not inform the public until you arrive! The hours online do not match with their actual hours of operation! Update your site . read more

Formally Pfau's Hardware, the store has been totally transformed into a very unappealing place to shop. Gone is the counter in the middle of the store where you would be happily greeted and assisted with your purchase. The Pfau's team was much more friendly. One would think the Larsen folks would make an effort to meet and get to know the regular customers. There is a counter at the front and rear of the store and they have created a " perch" in the back of the store where other employees ( management?) peer down through glass windows at the shopping floor below. They have installed high shelving stocked with merchandise in between narrow aisles. It's not as " open" as before. I shopped at Pfau's for over 25 years. It was a great store. Willing to give these folks a chance but not impressed thus far. read more

This store has (almost) everything, at competitive prices. The staff are the greatest, very helpful and knowledgeable. You can get in and out of here in 33% of the time it would take you to get in and out of a big box store, and you can in most cases buy the quantity you need, instead of a 25-year supply. Even in the few cases where I might pay a tiny bit more for certain items, it's well worth it to support a local business and make sure it's still around in 5 years when I need to run out and get something in a hurry! read more

The staff at Larsen Ace Hardware is extremely knowledgeable and helpful. I enjoy visiting the store when I need help on do-it-yourself projects. They ask questions about what needs to be done and offer advice on how to execute the project. Customers will enjoy the small, West Hartford Center store. They have everything you need. Keep up the great work! read more

Bought a Q Weber grill with cart the sales person was ultra helpful, assembled the cart and grill for me. Went over grill operations, how to assemble and disassemble the grill and loaded all in my car. Can't ask for any better service -- can't find that at Lowes or Home Depot... read more

Stop the press, Larson Ace Hardware is across the street from my house. As a contractor for 45 years I'm amazed at how many tools & supplies this store has. And in the basement there's so much more. With traffic so crazy in town, go straight to Larsen first and save yourself a headache of walking miles to find something or finding assistance. And what's better is if you call them they answer technical questions and more on the first or second ring. No going through voicemail hell like at the big box stores. Oh and they carry Benjamin Moore paint, brushes, name brand equipment. Also their isles have sliding walls so you can find just about any hand tool, drill bit, screws, nails, fasteners and so much more. Need cleaning fluid, critter control, soft drinks, licorice (the best), plumbing items, balsa airplanes? This place has everything!!!!!! Thank you Kathy for running the best old timey, modern hardware general store around. read more

So impressed with the people and customer service at this store. Recently I purchased an item that was broken in the packaging - it happens. The team at Ace dealt with the issue promptly and professionally! Awesome experience! read more

Larsen Ace Hardware in West Hartford Center is the best hardware store in town. There selection is surprisingly large, given that its floor space is about 1/10th that of Home Depot and Lowe's. Friendly staff who are always there to help you find what you need, and competitive prices. If you're not doing a major renovation to your home, check out Larsen. read more

Today was my third time in this store with the new owners. It was lunch time and I was looking to get in and out quickly and back to work. I walked in an was immediately helped by a friendly young lady who walked me through the store and helped me find all 6 items I was looking for. She knew exactly where everything was. Prices I think are lower than they were when it was Phau's. Phau's prices on many items were high enough for me to consider driving the extra 10 minutes to Home Depot. Larsen's also seems to have a wider selection than Phau's. The first and second time in Larsen's I was not as impressed with the staff, they did their job, but I was missing the Phau's staff who were very good. Today's experience bumped my overall rating up another star and prompted me to write a review. read more

I'm all about supporting neighborhood Main Street stores - but this ACE has nothing going for it except for location. I come in for random bobs and ends, as I suspect most people do - and they never seem to have what I'm looking for. Pottery Barn didn't mail shelf pegs with my medicine cabinet? ACE doesn't carry this, they send me to Specialty Hardware (which is what the two stars are for - the staff can at least tell me where to shop for what they don't sell). I find the random floor protectors for my parents chairs - wouldn't you know, the two on display are the last ones available, but we'll order more for you - fine, I pay for everything at once and wait for my phone call. I can't go as soon as they call - I work late, they don't; holiday weekends get busy - but when I finally show up, they have lost the order, can't find my name or number in their systems, and if I want this stuff, I have to pay again. Neighborhood stores are supposed to be convenient - I'm willing to pay more than Amazon prices to support the people in my town - but you lose me when you can't do basic business with me. read more