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    Connecticut Custom Creations

    3.7 (6 reviews)
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    Covenant Kitchens & Baths Inc - Customer master bathroom

    Covenant Kitchens & Baths Inc

    (5 reviews)

    The quality of the design and recommended cabinets, tile, countertops, and hardware is to be…read morecommended. My initial design ideas were made better with their expertise and visually my kitchen looks exactly as I'd hoped. The work done by plumbers, electricians, painters, and all sorts of other specialist companies is top notch. What is well below expectations is the project oversight, attention to detail, customer service, and communication. I paid a premium price for low quality project management and two out of four major appliances being limited function to non-functional on the day they called the project "Majority of Work Complete". Venting work was needed outside, for a project taking place in the winter, and they saved the work for the last week of the project when adverse weather conditions prevented it from being done. The week prior I asked why the work wasn't even on the schedule and they assured me that they had it under control and the work would be completed on time. Apparently not consulting the weather forecast for an outdoor weather dependent project. Weather is beyond their control. Planning for weather to be beyond your control is what a good project manager does. But at least I can use the stove, as long as I don't burn anything I'm cooking or care whether my whole house smells like the kitchen. The brand new dishwasher is completely non-functional, doesn't even turn on. There were many sink elements in my project plan, which they were aware of when measuring for the very nice very expensive custom cabinets. Yet when I pull the faucet nozzle extension the under sink trash can gets knocked off track. I could remove the under sink trash can and solve that problem, but the reason I paid for custom cabinets including the under sink trash cans is there is no room for trash cans in my small kitchen. I wrongly assumed their measurements would account for the needed room for all the elements in the plan. When I expressed concern about the lack of oversight on the project and lack of care with my installs I was told to enjoy my beautiful kitchen. So if you're looking for a stunning kitchen that doesn't function, go with these guys without worry. If you're looking for a beautiful kitchen that also works, think twice.

    After checking with family and friends, we contacted Covenant Kitchens & Baths as our first choice…read moreto discuss renovating our kitchen, mudroom & laundry room in our 100+ year old family home. The kitchen had very little counter space and outdated electrical, but we believed it was a difficult room to do much with as it had five doors and three windows which greatly limited our options. It had been last reno'd in 1990 but that was just a cosmetic reno, i.e., paint, flooring, cabinets & countertop. We met with Gerard and he agreed to take on our project. We spent about three months on design work with him and his design team, Pam & Emily, which, based on their input, changed very significantly from our original idea. The original layout was very inefficient because the cook prep area was spread over the entire space, and to get from the mudroom to the rest of the house, you had to walk through the prep area. They were able to offer suggestions to essentially flip the design of the space 180 degrees which allowed for the installation of a traditional U-shaped counter as well as the separation of the cook prep and dining areas. Since the walls had not been down in our lifetime, we had no real idea what we'd find although we expected that there were going to be things that would need attention. We found that there were rotted posts near what were originally exterior doors and floor joists. The fieldstone foundation was caving in as it only had mortar on the outside. There were structural issues with the second-floor landing (hidden above the ceiling) and lack of collar ties on the roof structure. The Covenant team estimated the job to take 12-14 weeks. We moved in and started using the space again right at the 14-week mark. Every weekday for 14 weeks, including a small number of Saturdays, there was at least one contractor at the house doing something. Anyone that has ever been involved with construction knows that is amazing scheduling. They easily could have lost at least a week or two deciding on how to resolve the foundation issue and then lining up the sub-contractors needed. The end result has been transformative. The space looks larger than it was due to having vaulted the ceiling and the organization of space. A triple window over the sink now looks out to the yard, brightening up the space. The kitchen is much more functional than it previously was. The attention to detail that they have is really amazing. They are able to visualize what the space will look like when finished. They try to incorporate the style of what they are designing into the rest of the home so that it looks new and modern but doesn't clash if you have an older home such as we do. The suggestions that they made for colors and finishes worked out very well. We'd very highly recommend them to anyone considering kitchen or bath work; as a matter of fact, we have spoken with several people who plan to contact them about upcoming projects.

    Torrco Design Center

    Torrco Design Center

    (6 reviews)

    I am writing with gratitude to recognize your employee, Laura Davis, as one of the best Sales and…read moreDesign Consultants I have had the pleasure to do business with. She is very knowledgeable, informative, and offers impressive recommendations when needed. Her customer service and support, as well as prompt responses are very much appreciated. My husband and I first came to Torrco's showroom when we began looking into remodeling our master bathroom. Laura assisted us and immediately provided detailed information and answers to our questions or concerns. Our renovation was not a good experience mainly due to contractor related problems, and the completion dragged on for one and a half years. We also had several issues with product function. Laura was always there to help us deal with those issues, and provided invaluable assistance to see our project through to conclusion. She is caring, very well respected and is the ideal example of a sales consultant who provides outstanding and quality customer service; which in kind provides customer loyalty to your company. Thank you very much! Lynne R-S

    Would leave a zero if I could. Met with Dan, the sales person. Told him we wanted a long, heated…read moreairtub. Purchased the tub he recommended and assured us it came with a heater. Needless to say, after renovating the whole bathroom to fit this tub, it does NOT have a heater. Many thousands of dollars waisted. VERY, VERY expensive lesson learned.

    Frank Webb Home

    Frank Webb Home

    (5 reviews)

    Seamless. We were told by our contractor to ask for Lisa and…read moreto make an appointment - -great advice. When we arrived for our appointment, Lisa helped narrow our focus when choosing our bathroom fixtures. This was a critical step when navigating the vast selection offered in the showroom. Once she had a good idea of our aesthetic, we were whisked from one end of the store to another to winnow down additional choices. Without this guidance from Lisa, we would have been quite overwhelmed. Plus, we would have wasted LOTS of time. Within 45 minutes, we had chosen our fixtures, picked out a sink and found a perfect replacement for our kitchen faucet. The final item hadn't even been part of our initial objective, but the shopping experience was so well guided that it seemed like the perfect time to check that long ignored task off. Ours was a relatively small order but Lisa treated it as though it was the most important part of her day. She followed up with email links to the products we had ordered and escorted us next door to find a countertop. During that process, Lisa worked seamlessly with the stone fabricator by supplying dimensions and other pertinent specifications. Highly recommended.

    Sonia Lopes was our sales person. I cannot say enough good things about her. She was the first…read moreperson who actually took the time to ask us what we wanted to accomplish and take time to look at pictures of our bathroom. No one else took us seriously, or spent the time with us. All of her suggestions were great and fit with exactly what we wanted. It takes time and effort to find what we wanted, and not just sell us the first thing we saw and she was the only one willing to do it.Not only was she nicer than the people in Fairfield her prices were half of the people in Fairfield ( who were more than a bit arrogant).There is no reason for you to have any other bathroom consultant other than Sonia Lopes.

    Connecticut Custom Creations - flooring - Updated May 2026

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