Sadly this location is closed. A true loss to the community. This was not only a traditional…read morehardware store where you could find the unusual items you needed but also the people that worked there knew how to install whatever you purchased.

Carr is a smaller chain that merged with our beloved Brightwood Hardware in Longmeadow…read more Their merchandise and selection is great, and I like the fact that I don't have to walk miles in a store to find what I need. And all I have to do is tell a sales person what I need and they immediately find it for me. They offer many personalized services, such as replacing window screens, sharpening tools, etc., that larger stores do not. I'm hoping they maintain one special section of the old Brightwood store. It was this: whenever I needed a GOOD QUALITY screw or some unusual size, I could always find it. The problem with chain stores is that items like these are made of a lower quality metal and the heads tend to strip when turned too hard. Their new location is very convenient and there's more than adequate parking. And I like the fact that, when we shop here, we're supporting a local business!

Convenient and informed. George is my go to source for home hints and contractor advice. Almost…read morealways has what I need. If he doesn't, tells me where to get it. Epitome of the old time hardware store. "Can I help you" is always the greeting walking in the door.

In a pinch and needed some electrical parts, I was able to find what I needed. Local and close by…read moreto where I was, this local hardware store was able to provide me with some of the small tools that I needed. I was looking for some electrical boxes and parts, everything was there. They also had some of the bolts and cutting blades that I was looking for. The staff are very friendly and super helpful during my visit. I was pleasantly greeted when I entered and staff quickly asked if I needed help looking for something; being my first time, I was delighted to hear the offer for assistance. Along with tools and accessories, they also have the options for purchasing paint and accessories. There was also items outside of the store as you walk-in to purchase, such as outdoor items. Parking was easy in the front or on the side of the building. It is easy to locate since it is next to the local fire safety complex. Stop by and support your local hardware store.

I must say, I've lived in the New England area for about 30 yrs and the day I found this little…read morecozy and humble store I jumped with joy lol . there are literally VERY few to almost no place that sells Pigeon feed in the state of Mass. Prices are phenomenal and the variety is there for all types of birds, including Grit I go there at least 2-3 times a month for my re up lol a MUST place to go for your needs on just about anything including Hardware the service from the owners assures you to go back every time... The pictures shows a little bit of what Kos Hardware help me build with the amount of variety of feed.. Thank you

A local store that has the best prices for bird seed and peanuts. I love shopping local.read more

Sat 10/19/2024 I pulled into IBS (Interstate Building Supply) with my 2 young grandsons to meet a…read morebus carrying high school students for a parade (to drop something off to my daughter). I pulled my car to the end of the building and waited. I was approached by a man who told me very angrily to "Move your car immediately" saying I was blocking 2 spaces (There are no lines designating spaces in the parking lot and I was at the end of the building). He stated he was the owner of the business and if I didn't move my car he threatened to get a fork truck and move it for me (again with my 2 young grandsons inside). He proceeded to tell me he "didn't give a shit" why I was at his business when I explained I was just dropping something off. He called me a "dumb bitch" in front of the children and again demanded I move my car immediately or he would move it for me. I was approached by this man very aggressively twice. My grandsons were very scared about the incident and many folks in the parking lot heard the man yelling at me at my car. It was a terrifying incident by the owner of the business and my grandsons are traumatized by the man asking me what would have happened if he got physically aggressive. This owner cursed, was aggressive and threatened me directly with 2 small children present. I will never shop there again or even approach this business! Terrifying!

I always get all the help I need there. They have a good variety of products depending on your need…read morefor everyday things.

Big thanks to the hardware staff for assisting in my needs in finding hardware to hang my antique…read morehanging lamp. Had to make a trip back because there was one piece both the staff and I didn't consider, but otherwise a successful visit. Purchased some Carhart work pants too which in my opinion are overpriced but not the stores fault. They also have iron out which is helpful when cleaning my rocks and minerals. Didn't purchase any today but it's nice knowing I can come here for certain items of need and knowing that it is in stock.

Horrible customer service. The people working there have zero knowledge or ability, it's like…read morethey'll hire anyone to work in a hardware store. Basic principles are too much for these people. Need help? Good luck, you won't get help with anything in the Rocky's stores. And their inventory is a joke. Shows available online and when you show up it's not there any the staff are less than no help. Selection sucks on what they have and they charge more than anyone else if they do have it, no value there.

Normally a fine hardware store. Better than driving all the way to a Home Depot. But Jesus.... What…read morehorrible customer service I had this time. Just pointed me in a general direction after showing a photo of my issue. Had my toddler in tow and everything! I guess they didn't have time to tell me what to look for exactly or lead me to it..

For 15 years, my go-to hardware store for hard-to-find items and superb, knowledgeable, and…read morefriendly service. Top-notch people and ownership.

In my opinion, this is the finest most comprehensive hardware store ever. If they don't have it,…read morelikely doesnt exist. Reminds me of a time when hardware stores were all like this one before big box corporations ruined the magic. I could spend hours here.

There are a few things in life that don't improve with technology, large volume sales and the idea…read morethat one store can do it all. Star Hardware is a testament to how things used to be and how there is no room or need in small town America for the big box stores that bring very little value to the smaller communities across this country. Where can you go to get your window screens repaired, keys cut and your propane bottles filled while you wait and a place you can carry on a conversation about your home project with an employee that really understands what you're talking about and can offer real solutions and short cuts that will save you time, money and a lot of frustration and ask you about your family or a local event you both attended. I've been to this location many times and have yet to be disappointed. This friendly hometown store is not only convenient with competitive pricing, it gives back to the local community so the dollars you spend here benefits the local schools, community programs, community sports and clubs. Buying local isn't just about doing the right thing it's about keeping the right things alive in your community.

A good selection despite their size, and very helpful staff. The prices are generally pretty good,…read moreand you can usually find what you need.

They have everything and know everything! I could stop there. So helpful, and easy to get help…read moreunlike the big box stores (especially Lowe's- HD slightly better). Quick in and out and I'm NEVER disappointed when I shop here. I get better service and a better experience PLUS I am supporting a local business. Love Petersen's and have been loyal for years, just late with this review . I'd give 6 Stars if I could!!!!