We bought a new sink and bathroom cabinet there, less than a year ago. This is for the third…read morebathroom in our home, so it doesn't see much use. Installation was a little more complicated than quality fixtures but not unexpected. Today, the entire sink fell from the counter-top nearly ripping the drain line out of the wall. It was simply attached with adhesive. What a mess. I won't return to this store at any price. This poor quality is not worth the price or time to install even if it was free.

Friendly and engaging customer service. Main focus seems to be flooring, doors, windows, and…read morecabinets. Very good prices, but I'd still double check other sources. Walking through this places really gets your brain working on potential projects. Great variety of flooring choices. Seems really easy to get a project going. Easy store layout with flooring samples to take. Check it out first, before going to the big box stores.

I am writing with gratitude to recognize your employee, Laura Davis, as one of the best Sales and…read moreDesign Consultants I have had the pleasure to do business with. She is very knowledgeable, informative, and offers impressive recommendations when needed. Her customer service and support, as well as prompt responses are very much appreciated. My husband and I first came to Torrco's showroom when we began looking into remodeling our master bathroom. Laura assisted us and immediately provided detailed information and answers to our questions or concerns. Our renovation was not a good experience mainly due to contractor related problems, and the completion dragged on for one and a half years. We also had several issues with product function. Laura was always there to help us deal with those issues, and provided invaluable assistance to see our project through to conclusion. She is caring, very well respected and is the ideal example of a sales consultant who provides outstanding and quality customer service; which in kind provides customer loyalty to your company. Thank you very much! Lynne R-S

Would leave a zero if I could. Met with Dan, the sales person. Told him we wanted a long, heated…read moreairtub. Purchased the tub he recommended and assured us it came with a heater. Needless to say, after renovating the whole bathroom to fit this tub, it does NOT have a heater. Many thousands of dollars waisted. VERY, VERY expensive lesson learned.

Great customer service and prices at their location on Boston Road Springfield, MA. They held our…read morepurchase onsite until we could come back with a larger vehicle and answered all of our sizing questions.

Went to look for kitchen cabinets...Jon was awesome! Walked us through the options and we walked…read moreaway completely satisfied with our selections. He couldn't have been more helpful! 5 stars!

21/28 The service and stock is great in this store . My first visit! Cashier,John and other staff…read morewere warm and extremely knowledgeable. ! As someone like myself,who is novice looking for correct tools and flashlight feel very grateful this business exists . The place is immaculate and clearly organized. Had an A+ shopping experience ! Mission accomplished with ease thanks to staff ! With appreciation , Ruth

I have been going to Rocky's for years and have never left unsatisfied. The men and women who…read moreworked there have always been helpful, they are engaging and if they didn't know the answer they called for help. They never rush you and make you feel welcome.

Being an investor/home flipper and Real Estate agent, the number of times that I need flooring,…read morepaint, tile, and kitchen/bathroom renos is countless. What I love most about Lissa Rivera is her communication. I know that if I send her a HUGE job or if I send her my gramma's backsplash job, she treats them all well. She's got crazy attention to detail and tailors every single conversation and project to the needs of the homeowner. She is an incredible resource for planning and design as well. What is the hottest paint color? Ask Lissa. What kind of cabinets are these? Ask Lissa. Will red wine stain this counter? Ask Lissa. Can I do a kitchen reno next week? Ask Lissa. Stop looking and start getting things done. Ask Lissa.

I was on the hunt for new carpet in my hallway and down the stairs, Lissa helped me transform my…read moredream into a reality! She helped me through the crazy process of narrowing down EXACTLY what I was looking! She put my needs at the very top and went above and beyond to make sure that everything was perfect! I needed to brighten up my space while being functional and practical for having two young kids! If you're in need of flooring Lissa is your girl! She made the whole process a breeze! I absolutely recommend Allied for flooring and installation! They are awesome!

Excellent variety of flooring options, professional staff and knowledgeable as well. Highly…read morerecommend.

I had a TERRIBLE experience…read more I hired Allied Flooring to renovate my bathroom following a flood. On the last day of the renovation (of which the estimated end date was continually pushed out day after day), they caused a pipe leak while removing the vanity. They put small pot under it and left for the entire day and night, causing it to flood the brand new bathroom, into my basement. The contractor installed the flooring over the SOAKED subfloor and didn't tell anyone until I showed up and saw it. They refused to hire emergency water mitigation, telling me they'd buy a fan at Home Depot. I called my insurance and got those services. After many emails and calls, the manager, Gary, would not give me the insurance information of the contractor. (Speaking of the contractor, a friend who was painting in the house heard the subcontractor bragging about how he only hires felons.) Anyway, I had to hire legal assistance to eventually get the owners attention to pay the insurance deductible for water mitigation. He claimed he never heard of the incident until I sent a legal letter demanding insurance information or payment. The day I contacted my insurance, the manager, Gary, went to see the damage. He was over an hour and a half late, and I had to leave before he got there. When I got back the next day, I saw they retaliated and had stolen tools given to me by my late father, and that they sawed my wall-mounted stainless steel paper towel holder in half and took the part they cut off. The house was empty aside from my tools, and "Danny" (the subcontractor) and Gary were the only people with access to the house. These people are dishonest thieves with no sense of personal or professional integrity. Stay far, far away.

Big thanks to the hardware staff for assisting in my needs in finding hardware to hang my antique…read morehanging lamp. Had to make a trip back because there was one piece both the staff and I didn't consider, but otherwise a successful visit. Purchased some Carhart work pants too which in my opinion are overpriced but not the stores fault. They also have iron out which is helpful when cleaning my rocks and minerals. Didn't purchase any today but it's nice knowing I can come here for certain items of need and knowing that it is in stock.

Horrible customer service. The people working there have zero knowledge or ability, it's like…read morethey'll hire anyone to work in a hardware store. Basic principles are too much for these people. Need help? Good luck, you won't get help with anything in the Rocky's stores. And their inventory is a joke. Shows available online and when you show up it's not there any the staff are less than no help. Selection sucks on what they have and they charge more than anyone else if they do have it, no value there.

Now don't get me wrong, I love me some Bed Bath & Beyond, but this store is one of my least…read morefavorite locations I have visited. The nice thing about this store is that it is conveniently located near the Holyoke Mall. We stopped in here after shopping in the area and when we walked in we were surprised at how packed the store was but also quickly realize that it is worn down and to be honest the bathrooms were dirty. On top of that we couldn't find a single employee to ask a question and when we finally checked out the cashier made a snide comment about us using an online 20% off coupon that wasn't an "original." She ended up swiping it was little conflict but the added commentary was a bit annoying. In the future we wouldn't count this store out if we needed something last minute, but our preference would probably be to go to the Hadley store.

My fiancé and I spent a few hours here yesterday working on our registry, and it was fantastic…read more Olivia was incredibly helpful, coming to find us every half-hour or so to make sure everything was going smoothly. It was very easy to find the items we had in mind- the store was clean, well-organized, and other associates we spoke with were very friendly and quick to answer our questions. I'd recommend BB&B to any couple!