I need a new faucet for our kitchen, and I need it now. People at Home Depot suggested this…read morecompany. I was absolutely desperate to find what I needed in time to arrange the replacement this coming Friday. I didn't have an appointment (didn't know I needed one), but Michelle brought me in anyway. She bent over backwards to help me, even though my requirements and assumptions changed several times during the visit. What a patient, knowledgeable, and capable group. Thank you so much! I'll be using the services of this company from now on!

Northampton Plumbing Supply is a hidden gem tucked away in the industrial park. I used to think it…read morewas just for contractors, but I just learned that they welcome homeowners too. I had a bathroom faucet with a leak. I first went to a big box home improvement store with off-brand parts that made the problem worse. The big box store also pushed me to buy parts I didn't need. So then I went to NPS. I told the employee behind the counter the brand of faucet I had and the problem and he did some research. He went back to their supplies and found something I never would have picked up on my own. Evidently Delta Faucets changed their design for the gasket/ball assembly. They had the exact Delta brand part I needed and it cost less than the big box supplies (that didn't work). I'm very glad I went here. He was also nice with my 3-year old who tagged along! Absolutely going here again.

Great place to go for all your plumbing needs, I purchased a sink and faucet. They had a great…read moreselection and my sales associate Tia Teschke showed me exactly what I was looking for, she made the process quick and easy. I will defiantly be going back for my bathroom fixtures soon.

Joe Yiznitsky and the team at Interstate Custom Kitchen and Bath did a fabulous job renovating our…read morekitchen in Sturbridge. Everything was top notch at every stage of the process: planning, designing, demolition, and renovation. Joe and the team were very thorough. Always responsive, Joe and his team made sure that we covered everything that could come up. it was a smooth and ultimately satisfying renovation. He started and completed the work on time. We now have a great kitchen that we love and can cook in. Thank you, Joe, and the entire team at Interstate Custom Kitchen and Bath.

Great price , quality work and in a timely manner! I recommend this company to anyone who wants to…read moreupdate their kitchen . I got new cabinets doors/drawers plus new hardware, it came out beautifully, love it !

Went to FW for a faucet part. The customer service rep in parts was not overly friendly or helpful…read moreand bordered on sarcastic. The people in the office and showroom were much more helpful and friendly, especially the showroom reps.

Valley Home Improvement has completed three projects at our home - transforming a concrete basement…read moreinto a bright, spacious child play area; replacing the ugliest deck and patio in Florence MA; and just now - taking our ancient primary bathroom to the bones and creating the bathroom of our dreams. For each project, VHI has provided timely service, helpful design suggestions, and precise installation with quality materials. Thank you Steve Silverman and Valley Home Improvement. See project photos below.

I would definitely NOT recommend- please look at other Google reviews, as some are similar to my…read moreexperience. Here is a timeline of why I would AVOID this business (most recent clarification re: their higjly inaccurate Houzz website response): *Am extremely dismayed that Steve Silverman has posted on the Houzz website that it was "another Steve" that we had dealt with, hence the lack of professionalism. Nope,, we definitely, 100% dealt w/ Mr. Silverman, he even gave us hos business card after the one visit we had with him on 9/18/2017 (which he claims was never in their system). Speaks volumes that they have to make up an excuse to explain being ghosted, after multiple promises of a followup. Please do your research and consider other more trustworthy and upfront businesses before going to VHI. Very SHADY & UNTRUSTWORTHY. I shall cooy/paste their Houzz reply. *Houzz Reply from VHI*- " Hi there - I sincerely apologize we weren't able to connect with you. I believe the Steve you met with (another Steve, we have 3) is no longer with the company - which is why you haven't heard back. We double checked the system, and no information was added from Sept 18th forward." *Original Google Review* Met w/ Steve on Sept. 18th for a condo reno project. We explained how we waited years to finally be able to start, and we discussed our budget, etc. Never heard back from Steve, weeks, then months after oir initial meeting. I touched base a few times, always in a pleasant manner, to inquire if an intial estimate/timeline could be discussed. Steve had one excuse after another-the most recent (recent being about a month ago) that he was going to a trade show, and would have the info within a week. I still haven't received a phone call. I completely understand things get hectic, and my husbamd and I are extremely patient, friendly, and flexible. However, to completelty blow off a client, is unacceptable and frankly, rude. My rating=Proceed With Caution!

Never having been to The Baker's Pin before, but being a total sucker for kitchen stores, I was…read morereally happy with my visit last night. We drove by and had to stop in just to browse. There were two employees who always seemed to be within earshot and had hilarious responses to my comments about various items -- one of them told me I should rent a UHaul to drive from MA back home to SC so I could buy everything I wanted. They really embodied what every small business needs - people who are personable, funny, and helpful without hovering or disappearing. I didn't end up purchasing anything at this visit but found some ideas and had some real laughs in the meantime. I have long wanted to take a cooking class and will keep an eye on these classes when I am up in CT for my next visits.

Baker's Pin is a lovely store with tons of cooking supplies and top name brands…read more Their cooking classes are fun and informative. Some chefs are hands on, and some lecture and you watch. Either way, you get to taste the recipes and learn tips and techniques.

HORRIBLE customer service! Avoiding this location AT ALL…read moreCOSTS! Even the manager passed me over to an associate Jim. (Although he did have another customer to take care off -- and his direction was simple to the other employee... order the item like normal, not on the registry and price adjust to what her return was). Even I understood his instruction. All Jim did was huff and puff and "ohh my Gawwwd". Really Jim? I'm right in front of you. When I told him there's 2 registry's (because the first one was screwed up from my first visit to this location) he about had a blow out! I thought he was going to turn the table upside down! I said "I need someone that wants to help me.. not huffs and puffs." And Jim just slammed my receipt in front of me, again sighing and puffing. No way am I going to be treated like this. I registered here for my wedding because of their so called best wedding registry program.. Yea right! No one was being helpful! All 3 associates had clueless looks on their faces and not one bit of motivation to help me. Unbelievable! I came to this store 2 times and 2 times only, and both times was blown off without any help! The first time when I wanted to add items to my registry, they literally ignored me.. so I ended up adding items online. And having to research my own brands and items online.. no help from associates about their brands/items. Anywho, thank you Don for finally helping me with my registry. I just hope I have no other returns. Not doing THIS again!

If you remember "Linen N' Things" that was in Hadley (recently went out of business), then I'm sure…read moreyou'll know where this new store is (this store replaced it). It even has the same feel of that old Linens and Things store...Kitchen, Bath, Bedroom, all those finishing touches for your home. What struck me as different as the folks there seem to be a bit more interested in customer service. They were very gentle when it came to asking whether or not you needed any help. The store is well laid out, the Bridal Registry office being the first thing you see when you walk in. The store is set up in a "horse shoe" style floor plan so you end up right back at the front of the store when you're and...look at that...right at the check out area. I was impressed by the large amount of kitchen gadgets and hardware and am definitely going back to spend more time there.

Jim was very professional and did a great job installing my walls for my main bathroom tub. He did…read moreadvise me that my tub was in good condition to help save money, which I appreciated. The price and timeline were reasonable. Jim showed up on the day he said he would and was done in by lunchtime, overall we are happy with the results. Just a couple of things that I was a little disappointed in. There was a lot of old caulking from the previous walls which was hard to remove. When Jim put the new caulk in for the new walls it mixed in with the old caulking so I cant get rid of it all. Also the plumber was supposed to look at the drain to make sure everything was working properly, Jim forgot to remind him and told me he called him but I have not heard from him

We'd been planning to redo our 1950 bath with something a little more modern and without the black…read more"marbleized" plastic tile. We visited many showrooms, including the most advertised on TV. We were excited by the designs offered, but a little taken back by the price. Jim and his Berkshire Bathworks crew were contacted and promptly arrived to assess our needs and give us a price. The price was competitive with the national chains. It was NOT a one day installation, but Jim was very forthcoming about the actual time frame for completion. Every question and concern we had was addressed. The time frame was off by a couple of weeks due to the special order of the glass shower enclosure. [It arrived with the installation holes on the wrong end of the glass, hey, it happens. The last time I made a mistake was 1957] Jim went above and beyond to make sure we were satisfied. The job is beautiful and a complete makeover. We are very happy with the outcome. One last thought, my wife fell and broke her hip two weeks ago. I called Jim on Tuesday, 01/01/19, about installing a grab bar in both bathrooms. He was here this morning, 01/03/19, and installed two new grab bars and would not take any compensation. He is a gentleman and a meticulous worker. I cannot recommend Berkshire Bathworks more highly. They are the best.

They couldn't be more helpful or friendly anywhere else. We're new to the area and when deciding on…read morepaint and paint colors we chose Benjamin Moore paint. We are doing pretty much EVERY paintable surface in our new home. So we've visited a few times and we HIGHLY recommend coming here. Shop local is always a good thing, shop independent is even better. But when you can shop local and independent and get excellent customer service, that is a TOTAL WIN.

They couldn't be more helpful or friendly anywhere else. We're new to the area and when deciding on…read morepaint and paint colors we chose Benjamin Moore paint. We are doing pretty much EVERY paintable surface in our new home. So we've visited a few times and we HIGHLY recommend coming here. Shop local is always a good thing, shop independent is even better. But when you can shop local and independent and get excellent customer service, that is a TOTAL WIN.