We'd been planning to redo our 1950 bath with something a little more modern and without the black "marbleized" plastic tile. We visited many showrooms, including the most advertised on TV. We were excited by the designs offered, but a little taken back by the price. Jim and his Berkshire Bathworks crew were contacted and promptly arrived to assess our needs and give us a price. The price was competitive with the national chains. It was NOT a one day installation, but Jim was very forthcoming about the actual time frame for completion. Every question and concern we had was addressed. The time frame was off by a couple of weeks due to the special order of the glass shower enclosure. [It arrived with the installation holes on the wrong end of the glass, hey, it happens. The last time I made a mistake was 1957] Jim went above and beyond to make sure we were satisfied. The job is beautiful and a complete makeover. We are very happy with the outcome. One last thought, my wife fell and broke her hip two weeks ago. I called Jim on Tuesday, 01/01/19, about installing a grab bar in both bathrooms. He was here this morning, 01/03/19, and installed two new grab bars and would not take any compensation. He is a gentleman and a meticulous worker. I cannot recommend Berkshire Bathworks more highly. They are the best. read more