I moved to this area and into my house just over 3 months ago. My gas oven started making an odd…read morenoise when coming up to temperature. Once at desired temp, no noise was made. I took the bottom of the oven apart and watched the flame when I turned it on. The flame would go up and back down, over and over until it reached the temperature. I took a video of this, showed it to a family member who recommended I go to Rensselaer Appliance. I went there the next morning and was told that they didn't sell that brand of appliance but would order the part and install it. I was quoted a price and then asked if I would be putting good money into something that it would be better to replace. Bottom line was fix it. The service tech that came was Mike. He was polite, professional, thorough and obvious to me he knew exactly what he was doing. When it came to pay, the invoice did not have a breakout of the cost of the part nor labor. When I questioned this, Mike very politely said charges are by the job and if I had questions I should call the store which I did after he left. (I had no problem with Mike, he was just doing his job.) I spoke with the owner asking for the cost of the part and was told he didn't know what it was that he had ordered it. I asked wouldn't there be paperwork for that and he said he would have to look into it and call me back. When he called back he was not courteous nor pleasant in any way especially when I questioned the charge for labor. Mike was here, start to finish for 45 minutes. The labor cost for a 45 minute repair was $279.54. When I questioned (the owner) this he told me they charge by the job and the next time to go somewhere else! He was extremely professional, rude and condescending to me and yes Bob, I will go elsewhere and never set foot in your store again. I was very, very disappointed, to say the least with this overall experience and how I was treated. As an fyi, I have never written a review about any business prior to this. I was treated so unprofessionally, I just could not let this go unspoken.

Rensselaer Appliance, love this place. Wouldn't go anywhere else to purchase and/or repair an…read moreappliance. Fast, courteous, reliable and has been in the area for decades. Big shout out for many years of great service to East Greenbush and Rensselaer!

I want to give shout out to Tom and Eli, who came to fix my washing machine that I had bought from…read moreCentral Radio. They worked really hard at fixing it so I did not have to buy a new one. I appreciate all they did. They have the greatest personalities and I will recommend Central Radio to all of my friends like I always have. Your customer service has always been top-notch and these two get five stars from me. Mary Ellen Palmer Dalton mass

I boight a ge profile refrigerator from you an this morning all my food in the freezer was…read moredefrosted and ref was warm I called for service an was told a week to a week an a half which is totally unacceptable was told there was nothing she could do for me wow will never buy again from your company

My family has used them for decades and generations on both sides. They stopped selling appliances…read morelong ago because they couldn't compete, but they always told you when it wasn't worth fixing something. I don't know what happened with the other reviewer, maybe things have changed, it has been a few years since I've had to call them, I'm not even sure if they are still in business. I came here to look up his number and saw the one review was bad, so I needed to put my experience in.

I have used the service continuously for years. The tech is always polite and helpful; has always…read morebeen able to repair whatever I contacted him for and cleans up the location of the repair before leaving. Pricing is quite affordable

Amazing local hardware store, I know the personnel well -…read moreCorey, Kate, Dottie, Jean - all super friendly and knowledgeable. Don't waste gas driving to the "big box stores", just stop in here.

My go-to place when I need something specific and I am not sure how to do it or when I need small…read moreengine service. Home Depot is fine when I need building materials but these guys always help me out when I need to figure out how to do a repair or when I am doing something for the 1st time. Btw Corey is a wizard with small engine repair brought my pressure washer back to life. I like spending my money on small business when I can too

I had a shed that I needed moved close to 90 miles. I got quotes from all over, Shed man was the…read morecheapest and most professional. I was able to exchange information via email, and talk to the owner directly. The day of the move, a man came with the most technologically advanced trailer I have ever seen, it scooped the shed right up in a matter of minutes, it even had a turn table that could change the orientation of shed for placement. More than satisfied. Thanks again!

Great and only hardware store in the area. It does close…read moreearly on Sundays. Worth it just to get to see Wilmington !

Superior customer service. Today I needed some baseboard. While I was looking over their…read moreselection, three different people offered to help me. After I selected the pieces they offered to cut them to my measurements so the 16' pieces would fit better in my van. While doing that they also offered to square up the rough ends with their saw. And they gave me a quantity discount. The employees are wonderfully helpful. A couple of years ago the manager recommended a contractor to me and the recommendation worked out great.

This is a great service. I hired Capital Sawmill to mill some lumber after the derecho that hit…read moreour area downed a cherry tree on my property. The wood was too beautiful to just cut up for firewood. The service is pricey so do your math beforehand to determine whether the value of the resulting lumber is worth your investment. For me, the cost was worth it because cherry is a premium wood and I plan to use it inside my home for trim, flooring, etc. Stephen is the owner and came to my site initially to assess my job. Then a few days later, two employees, Alex and Allen showed up with the sawmill on a trailer towed by a truck. Allen is the sawmill operator and I was impressed by his efficiency and skill with the machine. He surpassed my expectations of getting much usable lumber from the logs while minimizing waste. Alex is more of the go-to guy, stacking the lumber in my barn, keeping the site cleaned up, etc. They removed all the waste and were very good about stacking the lumber where I wanted in my barn. Remember that most wood takes at least a year to slowly air dry before working with it. Alex stacked the boards with little sticks between the layers. The sticks are called "stickers" and the process of stacking is called "stickering." After it was all stickered, I brushed polyurethane on the edges to seal them to prevent splits during the drying process. The cost of their portable sawmill service is $200 per hour, with a minimum of four hours. Beware that this includes their travel time, set up on your property, packing up and returning back to their place of business in Nassau. I live relatively close and got about three hours of actual sawmill time for $800 plus tax. If you have the ability to deliver logs and pick up the milled lumber from their business, the economics would work a little bit better in your favor. Another point to remember is that rough cut lumber is not finished lumber. The band saw in the portable sawmill cuts to approximately one-inch thickness (or greater). There are slight ridges in the wood. After drying, my milled cherry boards will need to be planed and then sanded in whatever project I decided to use them. These days, "live edge" tables, mantels and other furniture is popular. Capital Sawmill can cut slabs from your wood for these kinds of projects. Initially I told them I only wanted boards. But when I saw some of the beautiful knot patterns and bark in the outer pieces that were cut from my logs, I decided to keep these also. Alex stacked them along with my straight-cut lumber. Possibly I'll used them in other projects. In summary, these guys like wood and know what they are doing. Allen is very skilled with the sawmill. Alex is also an interesting guy. What does a sawmill employee do in his spare time? He carves wood, of course, lol. At one point, he took out his cell phone and showed me some beautiful wood carvings, including one of an intricate owl that he created for his mom.

Last month while traveling, my husband and I were walking from the Rensselaer Amtrak Station to the…read moreBus Terminal and ended up lost in the parking lot of Zappala Block Co. (Zappala Ace Hardware Store) a fair distance from where we were headed as it turns out. I didn't like the thoughts of entering and bothering the store staff for directions, knowing full well that I was not a potential customer. The young woman working behind the counter was kind enough to put aside what she was doing and help me try and get oriented, even calling to the offices for reinforcements. It is a convoluted onramp and offramp to a very busy bridge leading to the Albany side of the river and negotiating it as a pedestrian was confusing and looked daunting, to say the least. The gentleman who stepped out from the office to help with the directions, took me out to the parking lot and was pointing and explaining as we stood there laden down with large backpacks, a couple other bags and a stupid expression on my face. He probably saw that and the look of sheer frustration (in part due to the fact that we had even attempted to walk rather than take a taxi, thinking foolishly that it was much closer and easier than it was.) He stopped pointing and said, "it'll probably be easier if I just drive you" and proceeded to drop what he was doing, grab his keys and make room for a half a dozen bags in the back of his vehicle. As we are driving away and he is waving to a customer pulling up to the store, I can't help but think.... this is the guy. The guy who drops everything to help a couple backpackers catch their bus to Montreal, not because he had absolutely anything to gain, but because that's the kind of family that operates this business. So, if you are in the market for any of their great products, please drop in and tell Ralph Viola that a couple of crazy backpackers from Nova Scotia sent you and they said thanks!

They are very helpful and have a very large selection of patio blocks. They are also generous to…read morelocal school fundraisers.