Very helpful to begin with. A mixup w/order created a lot of angst for me. In my case, the…read morecustomer was not right. I feel Boilard's should have absorbed the restocking and box fee with Andersen, as I did not make a mistake w/my order. They are not the "big box busters" they claim to be.

We were told that the porch screening we wanted was in stock but not in stock at that particular…read morestore. It was, however, in stock in another store and it would ship the following week. We called on Monday morning at 7 AM when they opened to tell them to cancel the order. Not only was our order not loaded onto the truck when we called, but they then decided to charge us a 25% restocking fee because they called it a custom order. This was not a custom order. It was an in stock order. We were told it was in stock so how does that make it custom? I will never do business with this company again. I wouldn't have given this company one star except that's the only way I could post a review. Koopman's is only out to steal your money!

Friendly and engaging customer service. Main focus seems to be flooring, doors, windows, and…read morecabinets. Very good prices, but I'd still double check other sources. Walking through this places really gets your brain working on potential projects. Great variety of flooring choices. Seems really easy to get a project going. Easy store layout with flooring samples to take. Check it out first, before going to the big box stores.

We bought a new sink and bathroom cabinet there, less than a year ago. This is for the third…read morebathroom in our home, so it doesn't see much use. Installation was a little more complicated than quality fixtures but not unexpected. Today, the entire sink fell from the counter-top nearly ripping the drain line out of the wall. It was simply attached with adhesive. What a mess. I won't return to this store at any price. This poor quality is not worth the price or time to install even if it was free.

Heard about this place from a coworker who is a regular here. I love a bargain--and interesting…read morestuff--so couldn't wait to go. My husband and I went on a Saturday afternoon and had a blast wandering around, looking at all the "stuff" : shutters, doors, mantels, lighting fixtures, cabinets, moulding, tiles, and things like a church pew, stadium seating, gym lockers. I have mobility issues, so cannot stand/walk around for too long, but this is a place you could spend some significant time in (note to self: bring wheelchair next time). It's also a Pinterest-lover's dream. Ecobuilding Bargains has a fun Pinterest page, a great newsletter that highlights "hot items," and a website you can peruse. There are even featured videos of customers and what they've done with the things they've bought here. Very cool, interesting, and informative stuff. We've been back, of course. Each and every time, the employees are genuinely friendly, happy, and helpful. We love it here.

I'm not sure what's going on at Eco Bargains, but the store I started visiting 3 years ago has…read morereally changed and not for the better. It used to be when you came in they would display cool vintage appliances, stoves and even refrigerators sometimes. None of that today, just some new fiberglass tubs. I came here to find an old three-panel door. I was told by the greeter to go to the very back of the store. I walked past several full kitchen cabinet sets to enter what appeared to be a large unmarked extension of the store, albeit messier. There, I found four doors that were exactly what I was looking for. A less-than-polite young man approached me saying I couldn't be back here. They didn't mark the backroom entrance! Ok, put a sign out there buddy. I was later told the floor sign they displayed showing "Employees only" was removed so they could move some things around. Still that's no reason to be rude to customers! I proceeded to the door section. After looking for a while, I couldn't find what I needed. An older woman dressed in black volunteered to help. So I asked her specifically, did she have anymore of these 3-panel doors in the back room. To which, she said "If it's not out here we don't have it. We don't keep things in the back room." What a load, feigning helpfulness with the hopes I would take some of their old and beaten inventory off their hands. In the end, I couldn't justify purchasing anything off the floor. The stock was old, variety of stuff was way down, and helpfulness was nil. If you're looking for something special, go to your local ReStore. They'll be more polite, helpful, and they won't lie to your face and move you on like a piece of cattle. You might actually find what you're looking for.

Great customer service and prices at their location on Boston Road Springfield, MA. They held our…read morepurchase onsite until we could come back with a larger vehicle and answered all of our sizing questions.

Went to look for kitchen cabinets...Jon was awesome! Walked us through the options and we walked…read moreaway completely satisfied with our selections. He couldn't have been more helpful! 5 stars!

It's a typical home improvement store. The quality of your experience depends on who you can find…read moreto help you (if you need help) and how crowded it is. I've had pretty good experiences with the folks outside in the garden area.

Shopping for appliances shouldn't cause a person to lose years of their life due to stress and…read moreanxiety, but that's what happened when my mom bought her new stove from Lowes. She paid for delivery and to have her old stove removed. First it started that they arrived 2 days before the day they had originally scheduled. No phone call, no heads up, just arrived with the stove. The people who brought said new stove were rude, and didn't want to remove the old stove because they said it was still connected, that it had to be disconnected. Why didn't they say that to my mother when she paid for the stove and made the delivery arrangements? Completely and totally irresponsible. Then, as if that weren't enough. My mom had to pay for an outside person to come, and disconnect the old stove in a safe manner, and called Lowes again so they can come pick up the stove. The day they were supposed to come, they never showed up, no phone call, nothing. She called when it was getting towards the afternoon and they fed her a million and one excuses and arranged it for another day. Wasting people's time! My mom is an older woman, with a pacemaker and other health issues where she can't be going through instances like this. These people have absolutely no consideration for customer's time. No decency whatsoever. Even if they were giving things away, neither my mom nor I would ever set foot at this Lowes again.

Good selection of pretty much anything "home improvement". Studs usually .02-.05 more a piece than…read morebig box stores, but I didn't have to spent 30 minutes looking for straight 2x4s. A guy working helped me load without me asking-I was in and out in less than 10 minutes.

I buy most of my interior trim from these guys as their location is much more convenient to me than…read morethe two major improvement "big box" stores, and the prices are really good. I've shopped there for many years and the staff is always helpful and get me what I need quickly!