I just had a horrific experience at Foster Farrar in Northampton, specifically the lock shop. A…read morecouple years ago they programmed a new key fob to my Sienna so I thought it would be safe to have them order a new key fob for my Prius- the key battery kept dying even after repeated battery replacement. When ordering the new key they did not ask for the VIN even though when I called Toyota dealership they said they needed the number to give me an accurate quote. They quoted me $400 and I paid a $200 deposit. When the key came in, I sent my 18 year old to get the new key programmed to the car. After over 20 minutes of trying, they declared it was the wrong key, and that they needed to order a new one. When my daughter turned on the car, she got a new error message that she had never seen before "Check Hybrid System, Stop the Vehicle in a Safe Place". Panicked, she called me and also went into the store to show then the message. They did not help and I told her to go to Northampton Tire where they instructed her not to drive the car far and to bring it back on Monday. After an hour of labor and running diagnostics, they were able to clear the message and ensure that there was nothing wrong with the car battery. That cost us $160. I called foster farrar and explained that their errors caused us to get a code that made us afraid to drive the car and had to take it to Northampton tire. They said that there was absolutely no connection between them trying to install the incorrect key for 30 minutes and us getting the error message immediately after turning on the car. Furthermore, they said to me that it was not the wrong key, but rather just a "different key" (at which point I said "is this real life?!"). They also lied and said that my daughter said that she saw that message all the time which is completely untrue. She walked in and told them she gotten a key not detected error message before when the key battery was dead, but that she had never seen this new code before. Had they not tinkered with the car using the wrong key fob we never would have had to take the car to Northampton tire to run the diagnostics and remove the code. The person I spoke to at foster farrar was incredibly rude. He said he would never give me the $160 because it was in no way his fault. After much back and forth he said he would talk to the worker who worked on the key and call me back the next day. When he called back the next day he continued to cut me off, refusing to let me speak. He said he would reimburse my deposit because he refused to work on the car, and then he hung up on me as I protested mid-sentence. I am truly disgusted by this level of unprofessionalism displayed by foster farrar employees. I cannot fathom walking back into that store to get my deposit. As a small business owner myself, I would never dream of treating someone the way I was treated, especially after making such a grave error. Please, save yourself time money and heart ache go get your new key fobs at a car dealership that knows what they are doing and aren't abusive to their customers.

shop has helped me on several occasions now. Reputable places with good information are becoming…read morefew and far between. I recently dropped my key fob in the toilet. I tried putting it in rice doing all the things I heard then I called the dealer who I bought my car from less than a year before find it was more than $900 to replace the key/fob. My god outrageous. I locksmith shop and they couldn't have been more accommodating and it was $290 still a considerable amount of money for a key but way less than the 900 the dealer wanted for the same thing.

Great local hardware store. I really like hardware stores, and though the big box stores have huge…read moreinventories, this store has lots of choices and the family who runs this is very knowledgeable and always very helpful.

Very helpful with their large collection of what seems like everything. Very helpful and nice…read more Try them and I bet they have what you need.

For many Years I have been using Fleury Lumber for all of my home improvement projects. They have…read morenever let me down and are always friendly and helpful. Their paint department offers a wide selection, new products, and knowledgeable staff.

Sadly this local lumber house used to be our go-to for well priced lumber and fast delivery. But…read moresince 2020, they've taken to gauging customers, and raised all prices heavily across the board, and haven't shifted back. This is offensive as a customer. They charge 20% more than Home Depot or Lowes, they went from free delivery, to $10 and now $20. So whatever you are buying, expect to pay an extra 30%. Not worth it! My boss let me know we can no longer use them because they haven't moved with the market. Lumber prices have come back down, but companies like this saw an opportunity to take advantage of customers and keep prices spiked. With free delivery at the big box stores and normal prices again, it's pretty clear this store is meant for the ignorant buyer and not pro's.

Dewalt is pretty good and sold here at a decent price. Will shop here again .....and they make keys.read more

The cashier was swagger and the mini treees are dopes :)))))))))))))))))))))))))))))))))read more

Consider Lowes your new home base. Lowes bills themselves as Home Improvement because I've stopped…read moregoing to many other stores since Lowes will have it. Lowes has also shown a commitment to their local communities, their needs, and values them, and this store in Hadley is no different--I might even consider it a flagship store. Names of countless, experienced people have helped me, and I am sad to say I can only recall a few of them to tell you on my first review of a Lowes. The Lowes staff is always moving around the store, and so have a traveled understanding of many sections. It's a large store. I've met staff of varying ages, histories, and experiences at Lowes. I've gotten new blinds cut, hdmi extenders, keys, and more. I'm sure I could write more since I have a collection of names of folk who have helped me. Somewhere. The only caveat I have for you is that they have a chat bot call system, and you usually need to try different options until you can speak to a human being. It's worth it since I've gotten a lot of help from everybody throughout the store. More names in a future review I hope.

Unfortunately I bought an item for same day delivery and it was not delivered. They informed me…read morethat it was delivered but to the wrong place. They said they cant issue a refund or switch my order to a in store pick up. I spent time opening a case to get a refund and was told i would get an update in 24 hours. I called to get an update and the store associate said there is nothing they can do and that they cant look up the case or confirm that my order was delivered to the wrong place. Now its been 3 days - no refund, no order, no case update, no problem solving. Just inconvenience after inconvenience and time wasted. Now I have to go to the store and purchase the item with no resolution. -5/10 experience.

I need a new faucet for our kitchen, and I need it now. People at Home Depot suggested this…read morecompany. I was absolutely desperate to find what I needed in time to arrange the replacement this coming Friday. I didn't have an appointment (didn't know I needed one), but Michelle brought me in anyway. She bent over backwards to help me, even though my requirements and assumptions changed several times during the visit. What a patient, knowledgeable, and capable group. Thank you so much! I'll be using the services of this company from now on!

Northampton Plumbing Supply is a hidden gem tucked away in the industrial park. I used to think it…read morewas just for contractors, but I just learned that they welcome homeowners too. I had a bathroom faucet with a leak. I first went to a big box home improvement store with off-brand parts that made the problem worse. The big box store also pushed me to buy parts I didn't need. So then I went to NPS. I told the employee behind the counter the brand of faucet I had and the problem and he did some research. He went back to their supplies and found something I never would have picked up on my own. Evidently Delta Faucets changed their design for the gasket/ball assembly. They had the exact Delta brand part I needed and it cost less than the big box supplies (that didn't work). I'm very glad I went here. He was also nice with my 3-year old who tagged along! Absolutely going here again.

i really like this place however now have been shopping locally, because they have put cement and…read morefencing, you can't park in front anymore..

My experience here as always been a positive one. Nice people who are helpful , mostly…read moreknowledgeable, and respectful. It's nice to have a well stocked garden center that's employee owned. Prices may be a bit high than at the "big boxes" across the street but the vibe here is worth the price of admission.

From the sales desk to the yard everyone goes overboard. Can't beat this place for service,…read moreknowledge, quality of materials and price.

Very helpful to begin with. A mixup w/order created a lot of angst for me. In my case, the…read morecustomer was not right. I feel Boilard's should have absorbed the restocking and box fee with Andersen, as I did not make a mistake w/my order. They are not the "big box busters" they claim to be.

100% recommendation for Fly By Night!!! From our initial visit to the purchase, and ESPECIALLY the…read moredelivery!! Yes, the delivery. Delivery team of Matt & Felix went above and beyond expectations. When the sofa we purchased didn't fit through the front door, they hoisted it up to our second floor balcony and through the door and into position. I was pleased beyond belief. They didn't do the easy thing which would be returning it to the warehouse and having us reselect...we got exactly what we wanted delivered without a hitch. FOR THAT ALONE, I highly recommend Fly By Night. I hope they know how invaluable these guys are!!

Bad quality furniture and the workers (especially Paul) were inappropriate to my family. Beware.read more

I visited Sticks and Bricks for the first time yesterday. I have wanted to go in for a couple of…read moreyears, but they are always closed when I am around. If I lived in Noho, I'm sure I would have visited sooner. I recommend familiarizing yourself with their hours before expecting that they are open. I am giving this 5 stars for the following reasons: consistent aesthetic locally-made items repurposed items variety of prices unique That said, I would love to see the store expand their offerings a bit. I walked out with a couple of antique glass bottles, a hand-painted watercolor card (only $3!!!), and a few skeleton keys. My daughter liked the place a lot and liked the owner who popped herself out from working in the back when we needed to ask questions. She was quirky and charming and it's good to see a craftsperson (artist) working at what they do. I liked that you had a view into the work shop area. We will be back.

Sticks & Bricks in Northampton, MA is a treasure. Everything they make tells a story. They…read moreepitomize the unique style of the area--rustic & charming, reclaimed & transformed. They have a custom furniture service, so whatever you can dream up for your house or garden can be built for you--from kitchen hutches to tables to sideboards to custom shelving. We just bought our first house and wanted a showpiece farm table for the dining room. It was the first piece of furniture that we have ever custom-ordered. We were amazed with the result. Liz totally "got" our design and style perfectly. Not only is the farm table EXACTLY what we wanted (7'ft long...seats ten ppl easily), it was literally half the price of West Elm tables. AND she made it for us with reclaimed wood a local grain mill. Major bonus. They are local business that really cares about the community.