I went there on a Thursday looking for a new sofa. Being married and not seeking a divorce I…read morebrought my wife down on Saturday to check it out and allow her to choose the fabrics. The owner was terrific, reasonable delivery charges and more than reasonable disposal charges for my old sofa. He even agreed to dispose of a couple of old recliners for no extra chage. The delivery guys were on time, polite and accomodating. So much so I tipped the two of them $20 each, something I wouldn't normally do. Thanks a lot. Mr. Joseph Girard, Palmer, MA

Great place to buy furniture! No sales pressure, great selection, customer service beyond all other…read morestores. Purchased a couch and two chairs and will be back to buy more furniture as needed.

I give highest rating to Cardi's furniture ( aka Ashley's furniture) because of the excellent…read moreservice provided by Susan with the specially ordered bedframe which was beautiful. We wanted to buy our daughter a bed for her birthday and we live in California and she lives in Northampton. Susan was not only professional and reliable but she personally arranged delivery on our daughter's birthday but also followed up with the bedframe (which was available earlier than expected) and provided the credit she had offered two months earlier without my need yo do anything. Susan provided the best service I have ever received and I only had contact with her through the phone and text messages. I would give a higher rating than five stars if possible. Thank you Susan and Cardi's furniture.

We ordered a Barcalounger sofa on line with Gary. I have never done that before, but the process…read morewas easy and Gary was so helpful. After our couch was delivered, I noticed that the back pieces were not aligned. I sent pictures to Gary, he set up an appointment with a furniture representative who came out last weekend to see what might be wrong. An EASY fix. When they delivered the sofa, they forgot to add the two center legs that supported the middle of the sofa. I called to thank Gary for taking care of the issue. I love the sofa and I would definitely order again from Beautiful Rooms. Thank you for the great service!

Buyer Beware! $3300 deposit provided to Beautiful Rooms and order NOT placed with manufacturer…read moreafter 16 weeks. BBB complaint filed. Delivery expectations were set for 12-weeks due to (1) a custom order, (2) holiday scheduling. After 12 weeks and still no delivery date, I tried contacting Gary numerous times. For the next 3 weeks Gary's only reply to email was "will check". When calling the office, the Beautiful Rooms staff was unable to provide any order details. When finally speaking to Gary, he placed me on hold repeatedly for "other customers" and explained that the manufacturer had a fabric issue. After contacting the manufacturer directly - they confirmed there were NO ISSUES with my selected fabric. Beautiful Rooms essentially BORROWED money and never placed an order. Gary eventually refunded the $3300 deposit and the furniture order was placed through another distributor.

crew came to my house and did a small job, they were courteous and reasonably priced, I'd…read morerecommend them to anybody

Tom and Lisa, on behalf of my Dad and me, we can't thank you enough for the truly remarkable…read moreservice provided by you and your crew with T&L. We are so grateful for your assistance and compassion during the house clean-out we needed to manage after a difficult loss in our family, for a home that has been in our family for over 70 years. Your dedication to this invaluable service and genuine care has left an indelible mark on our hearts. On the day of the clean-out, we were immediately put at ease by the professionalism and kindness of the crew. They worked efficiently and incredibly fast but remained very conscious and careful about not causing any damage. We still can't believe what you were able to manage in less than a day. If you find yourself in the difficult position of needing a house clean-out after the passing of a loved one, I wholeheartedly recommend Tom and his crew at T&L. Their exceptional service, combined with their understanding of the emotional journey you're going through, will make a challenging time just a little bit more manageable. Thank you again Tom and Lisa, for your compassion and professionalism and for turning a daunting task into a healing process. Wishing you all the best! Sincerely, Meg and Rudy

I agree with the reviews on google, and will never do business with this organization again. I lost…read moremy furniture and the money they owed me. The owner Ron must be counting on it being too much trouble to report him to the Atty GeneraI, so I am definitely looking into it. would recommend staying far, far away from this place!

I heard Vanguard Consignment is going out of business, I see the poor reviews about the bad sales…read moreof others merchandise and that in itself is terrible, however I am looking to purchase items that the big box stores just want more money than I can comfortably afford right now, does anyone have any positive experience with purchasing from Vanguard Consignment? Thx guys

I got a Bassett sectional sofa through this location over 6 years ago, and it's still going strong…read more The fabric is tight knit and the cushions are holding their shape in spite of my family nearly living on this thing since it came home. In store the salesperson was friendly, and did not push husband and I around as we wandered the store figuring out our needs. Ordering and delivery were straightforward, too.

No pressure but helpful salespeople! Let us wander but assisted when asked! Offered good advise but…read moredidnt push ! Lovely selection of recliners!

We bought 2 couches from them 3 years ago. We had the extended warranty. One of our couches got a…read moretear in the arm. We tried and tried to get ahold of the people at protection company but was never called back for over a 3 month period. So we personally went into the store and Spoke to Andy the sales manager. He was great. He sent an email to the company and we got a response within 3 days. They determined it was unfixable and would refund our money or give us another couches. BUT again we ran into communication problems with the company. We went back in today and again Andy was very helpful and willing to go above and beyond for us even though he didn't get the sale from us.​

Although I had an excellent 5 star experience purchasing a mattress, I must leave a 1 star review…read morefor the post-purchase experience. Despite the best efforts from my sales associate, I have been left waiting for weeks for my delivery. A local non-profit sent a check weeks ago to pay the price in full and the response I have received is: "the financing department has a mandatory hold on the check". When I call "customer care" I get rude robotic associates who could care less if I get my mattress in a timely manner. Due to this issue I would never recommend or purchase anything from this store again.

Great selection and nice people to work with very accommodating. I would recommend them, support…read moresmall family business is great!

Shopped for a well made sofa that would be comfy for a short person. This is a family run business…read moreand I dealt with both father and son. Son Andrew was very nice and after looking at other local businesses we came back to Borys because of more choices. The furniture is built in the USA and my sofa and chair arrived on time and is sturdy and beautiful. I also dealt with the father who does not have Andrew's charm, but was very good at helping me match pillow fabric to accent the sofa. Very pleased! Oh, and by the way, Andrew showed up with my furniture covered with protectors and delivered it and took away my old furniture with a helper. They are hard workers! I will shop there again. Rachelle

I just had my second appliance delivery from Cluetts in the last month. First l had two air…read moreconditioners installed and then today we had a new refrigerator. First, the salespeople in Ware were very knowledgeable . We weren't pressured at all. We weren't pushed toward any model. We discussed our needs and the appropriate model. The staff isn't paid on a sales basis so there in no overselling. When we chose the refrigerator we liked I've was informed that the price had dropped $200! It was delivered today by two employees , Justin and Anthony . They were very pleasant and professional. They set up the refrigerator and explained all the options and features to us. They were fast and efficient. We have always purchased our appliances from Cluett's and will continue to do that. From purchase to installation the service was outstanding.

Great service! I was worried about my new floors and a heavy refrigerator but the team was super…read morecareful. Thank you!