I got a Bassett sectional sofa through this location over 6 years ago, and it's still going strong…read more The fabric is tight knit and the cushions are holding their shape in spite of my family nearly living on this thing since it came home. In store the salesperson was friendly, and did not push husband and I around as we wandered the store figuring out our needs. Ordering and delivery were straightforward, too.

No pressure but helpful salespeople! Let us wander but assisted when asked! Offered good advise but…read moredidnt push ! Lovely selection of recliners!

We were impressed with the huge variety of furnishings! We were greeted and service was top notch…read more Nobody hounded us allowed us to walk around and view different items so we could find the best value that worked for us! We settled on an amazing sectional and it was delivered within a week!! I can't complain on bit!

Good proof warranty is a joke. Took me a month to get a new remote for my recliner that is covered…read moreby the "plan". Then after it arrived they wanted me to wait 10 more days for a tech to install it. I gave up and my friend did it. When you call their warranty administrator, you can't get anyone. I was on hold 3 different times for an hour and never got through. Bob's customer care can't do anything. They tell you to call Guardian the administrator. I've never been so disappointed in a company. I don't recommend buying at Bob's, at least if you are going to pay for a warranty.

Their support team does not respond. I've been asking for a repair, and willing to pay for it, for…read more9 months. I've texted, called, and emailed. I usually do not get a reply. I've politely asked to speak with a manager to see what is the issue - silence. I do not recommend this vendor.

We bought a metal bed, we started to set it up, and when we opened it from the package the metal…read moresupport was broke. 0/10 the worst.

I'm not sure what's going on at Eco Bargains, but the store I started visiting 3 years ago has…read morereally changed and not for the better. It used to be when you came in they would display cool vintage appliances, stoves and even refrigerators sometimes. None of that today, just some new fiberglass tubs. I came here to find an old three-panel door. I was told by the greeter to go to the very back of the store. I walked past several full kitchen cabinet sets to enter what appeared to be a large unmarked extension of the store, albeit messier. There, I found four doors that were exactly what I was looking for. A less-than-polite young man approached me saying I couldn't be back here. They didn't mark the backroom entrance! Ok, put a sign out there buddy. I was later told the floor sign they displayed showing "Employees only" was removed so they could move some things around. Still that's no reason to be rude to customers! I proceeded to the door section. After looking for a while, I couldn't find what I needed. An older woman dressed in black volunteered to help. So I asked her specifically, did she have anymore of these 3-panel doors in the back room. To which, she said "If it's not out here we don't have it. We don't keep things in the back room." What a load, feigning helpfulness with the hopes I would take some of their old and beaten inventory off their hands. In the end, I couldn't justify purchasing anything off the floor. The stock was old, variety of stuff was way down, and helpfulness was nil. If you're looking for something special, go to your local ReStore. They'll be more polite, helpful, and they won't lie to your face and move you on like a piece of cattle. You might actually find what you're looking for.

NOT NICE! We drove about 40 miles to get to Eco Building…read moreBargains as this web site states that TODAY Saturday 3/27 the business is OPEN but upon arriving we found that the place is NOT open today.

Bought 2 recliners 1 1/2 years ago and my husband seat cushioning is shot...... He is not…read moreoverweight, and it has normal use. Called store to report and was told I need to PAY OUT IF POCKET for replacement. Don't get your next chair there If you want quality and long term wear.

This is our fourth purchase from the West Springfield Store, going back to 2006. With this last…read morepurchase, Mike and Jeff were great. Mike spent a lot of time educating us about the different recliners and the maintenance care. They both provided a relaxed, no-pressure environment, which allowed us time to make the decision that was best for us. Loved the large inventory. They were flexible about meeting our needs for the delivery of our new recliner and the removal of the old one. We have been pleased with all of our experiences with Lazy Boy in West Springfield.

I have been buying furniture from Chap de Laine's for 25 + years. I find them very easy to work…read morewith and extremely helpful when it comes to selecting furniture for my home. Their complimentary design service is great. They have been at my home measuring for window treatments, carpeting and furniture, many times over the years. Above all, they are genuinely concerned with your overall satisfaction and they stand behind everything they sell.

That is some cheap furniture! And one of the salespeople kept yelling at her customers like they…read morewere animals. Never again.

I bought 2 Lazy Boy recliners and ordered heavy duty Navy blue fabric (with nap) 2.5 years ago…read more Told by store it was the best fabric for the chairs. About 6 months ago (at 2 year mark) I noticed all the nap is off the arms of the chair and back. Went to this store and talked about it and they will do nothing about it and told me to call Lazy Boy Comfort Care. Called, explained, typed up letter, emailed them and 5 days later received a call from this store. My claim has been denied as the "Chair was not maintained properly". How in heavens name to maintain the fabric so it doesn't rub off. I am 70 years old and have owned many, many pieces of furniture which typically lasts 20 years or more. There are no children or pets that would cause wear and tear on them. Anything with Fabric will not hold up and you will be entertaining in chiars that look AWFUL.