In my opinion, this is the finest most comprehensive hardware store ever. If they don't have it,…read morelikely doesnt exist. Reminds me of a time when hardware stores were all like this one before big box corporations ruined the magic. I could spend hours here.

We just moved to the area from Boston and this store has been really great. We have purchased all…read moreour Benjamin Moore paints from the store among other things as we settled in. The staff and manager are always pleasant, professional and helpful. They try to help, talking through options, even with sometimes challenging issues. Thank you!

Website for your misleading website clearly says 15% off for rewards members. I get in the store to…read moreget 15% off and I'm telling you need a coupon. I was never mailed a coupon. I've been a rocky customer for years and years. I've never been mailed coupons then I'm told you have to do it through the app never done anything through the app was never told I had to do it through the app. They got a pile of coupon right there they just couldn't take the 15% off to satisfy a customer. Nope the help has zero personality. I will be shopping at Home Depot or Lowe's for now.

Rocky's Ace Hardware in Vernon, Connecticut Stinks. This store really STINKS…read more I visited this store on Th-9-12-24, because I wanted a specific product. Their website said it could be ordered online, but then would not accept the order. The website specifically said that the product was in stock in the Vernon store. The product was not in stock. I asked to have the product ordered for me. I was informed me that the minimum quantity for an order was 48 items. I was not allowed to purchase a smaller amount. I asked if quantity for the store could be ordered and then put on the shelves so customers could purchase them. I was told they could not do that either. They have the product in their warehouse, they have a store, they advertise the product on their website, they say it's available at the store. It is not available at the store. AND they refuse to make it available. Why do they offer products for sale and then make it impossible for customers to buy them? Why do the Ace commercials claim prompt, courteous service, when I certainly did not get anything of the sort. And why do they expect customers to enjoy being treated this way? Do they really think they're going to prosper and profit by offering products for sale and then refusing to make the transactions? And then they tell me there's nothing they can do about it, that's just the way it is, but actually, IT'S THE WAY THEY MADE IT. I will, as much as possible, avoid this establishment in the future. Rocky's Ace Hardware in Vernon, Connecticut Stinks. That store really STINKS.

(A reviewer stated Kloter does not use mules--that information is no longer accurate.)…read more Nate worked with me on my 12'x16' shed order so that I got exactly what I wanted, Mark set up the site with a Bobcat and crushed stone, Joe managed to reschedule the next day after the first weather-related aborted delivery--it was very important that the shed be in place before a moving POD was delivered the very next day after the successful delivery--Sam and Devin brought a motorized "mule" which circumvented the previous day's problem and placed the shed perfectly. I AM THRILLED! Every time I catch sight of the shed from inside the house, my heart leaps up.

I had bought a wooden dining set from kloter farms and was completely satisfied. Based on that…read moreexperience i bought 2 leather couches. Let me start by saying, the couches are for my wife and I, who are senior citizens. No kids jumping on them etc. in fact, one of the couches is barely used. At first, everything was fine, but after some time everything started to loosen up and wobble. Since the couches are warrantee, i called up kloter farms. They said they could send someone out, but only parts would be covered. I decided that this would not be worth the expense. Do i flipped the couch over. To my surprise i found loose lag bolts all over the place. In dome cases they were never installed at all. I just flipped the second barely used couch and tightened and installed bolts on that. It is ridiculous after spending north of 6000 on a set of couches that i had to finish the construction. I guess quality control is a thing of the past.

Rachel and her staff exceeded all expectations with the professional work they did recovering our…read morestools. She was thoughtful and informative with fabric recommendations, was able to do the job and had it done in a week. A brief consultation with a different local upholsterer left me feeling like it wasn't even possible. But Rachel took them on and did the job like a pro. Ten stars!!

We went to The ReBorn House in hopes they could reupholster our worn out window seat. They gave us…read morequite a few fabric samples to try out in our home before we made a final decision. Due to their age, they ended up making all new cushions, very plush and way more comfortable than the originals. Rachel was fun to work with and also helped pick out fabric to make coordinating throw pillows. She is very level-headed, accommodating and full of ideas! We look forward to seeing her again soon. We couldn't be happier!

Update I had a company come out and sweep the chimney and…read moreless than a baseball size amount of creosote was removed. No chemical cleaning needed. Deans was unable to tell the difference between a repair and buildup. I've also contacted Travis Industries the maker of the stove. To let them know about the experience I had with Dean's stove and spa. No customer should have to go through predatory selling tactics that deans uses. People are Travis Industries picked up the phone and at least took the time to listen. They asked for an e-mail and pictures and all of those have been sent off. Time will tell to see if anything happens. Lopi I did get back to me. So that's good. I've been not been waiting for over a week for my refund. I guess it's up to you whether or not you do business with them if you do good luck.

These guys are crooks. Worst customer service experience. We bought a wood stove through them and…read morepaid for them to install it. We found out a year later they never pulled the permit. We couldnt seem to control the burn rate in the stove and were going through wood very fast. Turns out they never attached the chimney pipe to the back of the stove. When we called them on it they just claimed it wasn't their fault. The stove ended up cracking due to being overfired because we couldnt control the air intake. They offered zero assistance and we are out thousands of dollars. Were honestly probably very fortunate our house didn't burn down. Stay away from this place.

My experience with Marvin representative, John Barnick was outstanding. Professional, polite and…read moreprompt. Highly recommend if shopping for Marvin products.

Renovating a 100 year old house and they had replacement Cedar sheathing to repair the rotted…read morepieces in stock. The sales person gave us some options and helped to assure we were selecting the right materials for the job. Good old fashion customer service and respect with excellent knowledge of historic homes.

After talking to Tyler and submitting photos about my part needed for repair of a window, I heard…read morenothing from him after a week and a half. Called him and he said he hasn't heard from the manufacturer and would send another email. After 3 more weeks, no call from Tyler. This is what I call TERRIBLE customer care. Had to finally find a company in NJ which helped me find the replacement parts.

From the owner: National Building Products, a part of the National Lumber Family of Companies, has fully stocked…read morelumberyards, providing everything in building materials from frame to finish.

My company had a problematic door in our retail store and it was becoming a safety risk. Dan was…read moreflexible in scheduling the best time to inspect the door during a busy season, provide a fair quote and make the repair. We are extremely happy with the end result and support we got from this company. I look forward to working with them on projects in the future.

The amount of knowledge they have on the industry and their ability to educate the end user is…read moreinsane. Always willing to go the extra mile for their customer.

We hired AK to fix our faucet. He was so kind and cheerful, very professional, and quick. He did an…read moreexcellent job and we appreciate him, and look forward to hiring them again if needed.

This business should not be in business. I have been waiting 7 months for my cabinets (only 3…read moreneeded to finish my kitchen) and the owner never ordered them. He actually lied to my face numerous times stating that small orders sometimes takes longer. One time he stated that they called him and they actually started production - 2 months later I went to the business and come to find out they were never initially ordered. He also does not returns calls. He should be ashamed of himself. I am a widow and he took full advantage of me. He is a bold face liar. Do not go to this business!!!!! Read the other reviews and you will see similar issues. One star is a gift and he should not even get that. Karma.