terrible service. The guy claimed to fix my brake and charge me 200 bucks for the brake repair then…read moreI wrote off after that and to find out my brakes didn't work going down the hill and I got a new an accident.. This guy is a total dick.. then when some poor guy with the E bike showed up, he told whole ass as soon as he came in, and the guy was trying to buy brakes with and this guy Bobby the owner was such an asshole to him and me to get out of there and didn't even give us some money back for a repair he didn't do . I would never go back to that place honestly after 19 years of service this guy is a low bowling low down crook.. There's a bunch of bikes didn't even work. They gave a customer one back that he never even finished. this owner is by far the worst guy.

Bobby was amazing- first time in his shop yesterday when I needed a few chainring bolts for my…read moreson's bike. Bobby looked at his bike and handed me what I was missing as well as a few spares for the future. I was sure to make a purchase on a different small item just to support his business and wonderful customer service. I will definitely be back! Thank you again Bobby!

I walked into the shop today hoping to fix my mountain bike trailer hitch. Even though Benidorm…read moreisn't currently working with the manufacturer of my hitch, Pete dropped what he was doing immediately to come out, have a look, and look up the exact part I needed so that I might even be able to finish the job myself. Amazing customer service -- both knowledgeable and friendly.

I worked with Pete to get a custom-sized rear shock that required factory adjustment to fit my…read morebike. Pete handled every detail -- from sizing and accessories to coordinating with both the shock and frame manufacturers -- to ensure everything came together perfectly. He kept me updated throughout the process, even calling a few times with progress reports. Absolutely outstanding professional service that went above and beyond. Highly recommended.

Not overly impressed. I dropped my bike off for a tuneup on a Friday adn they said it would be done…read morethe following Thursday. I was busy so called the following Tuesday so 5 days later. They said it should be ready by Thursday and I told them that it was supposed to be done the previous Thursday. He looked again and asked Dif my bike was a grey trek and did it have "some sort of tool" next to the water bottle cage. I told him it was grey and had a bike pump there and he said "Oh, it's ready". No one called and I sort of expect a bike repair shop to know what a pump is. Came to pick it up and they rung me up. The $89 tuneup was 189 because they replaced a bunch of parts. He seemed unsurprised that they didn't call to ask about the extra charges and said "we always call" which I pointed out was clearly not the case. There was $40 in extra labor and honestly considering the issues of saying my bike wasn't ready and then that it was, and not having called me to ask about extras or to let me know that it was ready, I would have credited that $40 back if I owned this store. The work seems like it was well done but this isn't the way to run a business.

I wanted to do a tiny training triathlon at Winding Trails and wasn't able to borrow or rent a…read moremountain bike. I called up Ridgeline and the owner Paul offered to take a look at my old clunker mountain bike from the 90s so that I could participate in the race, last minute. Not only did they get the bike up to speed, quickly, with very little notice, so that I could bike the 3 miles later that evening, but both Paul and the technician, Gordon, were super supportive, and offered really valuable insight and encouragement, which I very much appreciated, as a newbie to mountain biking. THANK YOU PAUL AND GORDON for helping me pull off my first triathlon. Both with technical support and expertise, but also moral support and advice. I did just fine! More to come, in future. I'll definitely be back. THANK YOU THANK YOU THANK YOU. Really appreciate the spirit and the help.

New customer , excellent service Brian was very helpful. The shop has something for everyone. Just…read morebought a Pivot Shadowcat from these guys ! If you are local this is the place to go.

Airline bikes replaced my chain, gears, gear shift and tuned the bike up. Very reasonable price…read more They explained everything. Friendly and knowledgeable people!

I brought my bike in for a tune up in the morning and Bob said he would get it road ready by the…read moreafternoon. I am very grateful - Rabbi Daniel

Been a customer for over 20 years. Bob the owner knows his stuff and has tons of experience and…read moreknowledge. This is a real bike shop; not something with fancy lighting and displays and a kid behind the counter who works there part time. If you want knowledgeable advice and no upsells, Bob is the guy who will get you rolling.

My boyfriend & I rented a pair of cruiser bikes this weekend to explore the Hartford area. Coming…read morefrom NYC, we weren't sure where to go exactly but Joseph and his team were more than accommodating and gave us a few fantastic suggestions; they really couldn't have been more friendly and helpful. We started off going towards the river front (which was beautiful) and from the boathouse we biked into the old Colt factory, stopping in at the Thomas Hooker brewery. Fantastic little spot to stop- it was game day so there was a lot of enthusiasm and energy. We biked through Bushnell park and eventually ended up in West Hartford at Blue Back Square before turning back into the city. The bikes were perfect throughout, well maintained and comfortable to zip around in. Cost wise, its an incredible deal. 20$ a bike for the day and 1$ bike locks. Renting through BiCi was such a great way to spend a day in Hartford. Great service. Great bikes. Great advice. 12/10 recommend.

Great Experience and Great Service!!! On short notice I needed service on my bike that I haven't…read morerode in years because of car issues. He helped me pick out the right helmet, tires, and breaks for a bike I had no real knowledge of that was a gift. He definitely takes pride in what he does and is in this business because he enjoys it. Thank you both so much for all the assistance!!!! Highly recommend this business with high integrity!!! If your bike needs any service or you have questions stop here!!!! Definitely the only bike mechanics I will be going to from now on!

good prices, great service. friendly…read more right on the rails to trails. free air. I got a great deal for a new seat for my bike and they installed it for free in under 3 minutes(would have taken me about an hour).

Staff was most helpful and kind. My only regret was that they really have no use for selling used…read morebikes.

Disheartening phone call, in which Watertown Cycle Center sales person said they don't sell…read moreelectric bikes and couldn't say who does in the Watertown/Waterbury area. Made it sound that it wasn't possible to see the product in person, as opposed to buying online, without seeing it. Still looking...

Quick turn around and Knowledgable service. My bike was tuned up quickly and without any pressure…read moreto purchase unnecessary parts. Very reasonable price too.