Central Wheel

Not overly impressed. I dropped my bike off for a tuneup on a Friday adn they said it would be done…read morethe following Thursday. I was busy so called the following Tuesday so 5 days later. They said it should be ready by Thursday and I told them that it was supposed to be done the previous Thursday. He looked again and asked Dif my bike was a grey trek and did it have "some sort of tool" next to the water bottle cage. I told him it was grey and had a bike pump there and he said "Oh, it's ready". No one called and I sort of expect a bike repair shop to know what a pump is. Came to pick it up and they rung me up. The $89 tuneup was 189 because they replaced a bunch of parts. He seemed unsurprised that they didn't call to ask about the extra charges and said "we always call" which I pointed out was clearly not the case. There was $40 in extra labor and honestly considering the issues of saying my bike wasn't ready and then that it was, and not having called me to ask about extras or to let me know that it was ready, I would have credited that $40 back if I owned this store. The work seems like it was well done but this isn't the way to run a business.

I wanted to do a tiny training triathlon at Winding Trails and wasn't able to borrow or rent a…read moremountain bike. I called up Ridgeline and the owner Paul offered to take a look at my old clunker mountain bike from the 90s so that I could participate in the race, last minute. Not only did they get the bike up to speed, quickly, with very little notice, so that I could bike the 3 miles later that evening, but both Paul and the technician, Gordon, were super supportive, and offered really valuable insight and encouragement, which I very much appreciated, as a newbie to mountain biking. THANK YOU PAUL AND GORDON for helping me pull off my first triathlon. Both with technical support and expertise, but also moral support and advice. I did just fine! More to come, in future. I'll definitely be back. THANK YOU THANK YOU THANK YOU. Really appreciate the spirit and the help.

The Bicycle Cellar of Farmington Valley

4.6

(28 reviews)

They are VERY overpriced, they charged me $1000 to fix minor things on my 2 folding ebikes, one…read morebike keeps unclipping where the bike folds up at so it can't be used until Fixed I told her that, instead of checking it she says it's fine & does all the maintenance on the bike that I CANT NOT RIDE because the bike will unfolded on me as I'm riding, she called me & said the bikes were ready & did not once think to say I couldn't fix the clip, so now I'm stuck with a bike with new parts on it but I can't ride it. I just basically spent my money not to be able to ride my bike..... mind you I just got a water pump & timing belt done on my car for the same price she just charged me to change breaks tires & chains etc small things on a BIKE, I also brought my own breaks & tire

Amazing staff and service. True professionals. I'm so glad I didn't buy a cheap bike online.read more

The Cutting Edge

4.8

(21 reviews)

So this review has taken me some time to write due to getting to know the friendliest peeps and…read moreowner at Cutting Edge! As you can see from my other reviews of other bike shops, I've not had the best of luck. From stores that only push certain brands to stores that treated me great til they got my money.... it's hard in today's day and age of the internet where to go and how you will be treated. Let me tell you the guys at Cutting Edge have been hands down WONDERFUL at every turn. Not only did they more than willingly go thru bikes with my husband but also with me. The fact that they were so thorough and knowledgeable about the bikes they have, including my current riding disciplines. They have a varied selection of all kinds of bikes and if there is something you're interested in but don't see, just ask. They also have a used section that is available to the public. So what makes these guys great? They all have their own personalities and talents, but they are so harmonious and that's rare and lends its self to a lack of competition against each other for sales and puts the customers needs and wants first!! An equal great point is they are able to point out things to me that helped my cycling and make suggestions without being overbearing or putting sales first. These guys know how to generate true repeat business by fostering real relationships with every customer that comes in. Which is why on the third visit there we felt more than comfortable to trade in my husbands bike and upgrade him to a full suspension bike! He ABSOLUTELY loves his new bike and they just turned my bike from a 2x10 drive train to a 1x10 drivetrain and for a more than reasonable price!!! Craig this is how you do it and other businesses could learn from you, but they just don't even fit in the same category as you and your store!!!! Please extend a HUGE THANK YOU TO YOUR STAFF as they totally earn it everyday!!!!

Biggest selection of bikes in Connecticut hands-down, best colors by far!! Super great service…read morestore is very clean! C a bike u like and they will have it outside for a test drive ASAP !! 3 BIG parking lots to ride through & really get an experience of the bike, u will be buying! Prices seemed reasonable as far as "Tariffs raising the prices of everything" I assume bc these bikes were here before "the tariff hit" SMH written 4/2025 All the workers here were really nice, very helpful!!

Renaissance Cyclery

3.9

(14 reviews)

The guy here has a nasty old man attitude. Went to pick up cables and I hand the card to him to pay…read moreand he tosses it on the counter including the receipt to give it back.

can work on customer service. came off even rude in the conversation with just asking a simple…read morequestion.

Berkshire Bike And Board

3.8

(39 reviews)

Great work, excellent communication and they finished ahead of time! Thank you! We will be back!read more

I have been coming to this store for all of my bicycle needs for over a year and these guys are…read morephenomenal. Keith, Jacob, and Ian, along with the rest of the crew have always been the best. they are constantly attentive to my needs and they do work in a timely fashion. Couldn't be more appreciative of their professionalism.

REI

3.6

(61 reviews)

First time coming to the store and it wasn't sure what to expect, but it's for any outdoorsman or…read morewoman who likes good quality gear There's 100% satisfaction guarantee for up to a year and they also have a buyback program for anything used to sell as a secondhand item at a lower price There's a bike shop that will service your bike, they have a bunch of camping gear, cold weather gear, clearance clothing items. They also have a backpack section with somebody that can help you go over the different backpacks, the correct way to wear them and the different options when buying.

In the middle of the winter, just the day before the massive snowstorm Benjamin arrived, my winter…read morecoat decided to retire. Granted, it was 7 years old and zippers don't work forever. In an attempt to find an upgrade immediately, I went to REI. At REI you'll find an assortment of items for your active lifestyle. There's items for camping, for hiking, for skiing, etc... The coats are sorted by brand. I looked through, they had just one, in one color and one size. I asked the associate, they told me I could order online. Mind blowing info, isn't it? Unfortunately my online experience wasn't much better. Maybe everyone else is looking to replace their coats at the same time. I walked out empty handed. It might be worth stopping by, since the rest of their inventory looked like it might cater to certain lifestyles.

Pedal Power

4.6

(37 reviews)

Had a professional bike fitting for my Trek Domane. Danielle very thorough & professional. While…read moremost was OK, my stock handlebars were too wide and stem facing downward left me in a more stressed state. Now after replacing and with minor readjustment, I am now much more comfortable - less stress on lower back, shoulders & wrists/hands. Also smaller turning radius makes it easier to handle. Special thanks to Danielle, as well as Gary, Bill & Paul for their support & exemplary service over the years!

We were looking for wide indoor cycling shoes for our Peloton and when we kept striking out online,…read morewe figured we would check out Pedal Power. As soon as we walked in, a staff member asked us how they could help and connected us with their co-worker who was "an expert in cycling shoes." She gave us two options, explained the difference between the two and detailed which shoe she thought each of us would prefer based on what we told her. She even explained the science behind what happens to our feet when we're cycling and that we would probably benefit from going a size up. We ended up walking out with shoes that 50% off and they feel FANTASTIC! We had her undivided attention for about 20 minutes. It was truly a wonderful experience, couldn't have asked for better customer service. I'm so happy we went in!

Benidorm Bikes & Snowboards

3.8

(29 reviews)

I walked into the shop today hoping to fix my mountain bike trailer hitch. Even though Benidorm…read moreisn't currently working with the manufacturer of my hitch, Pete dropped what he was doing immediately to come out, have a look, and look up the exact part I needed so that I might even be able to finish the job myself. Amazing customer service -- both knowledgeable and friendly.

I worked with Pete to get a custom-sized rear shock that required factory adjustment to fit my…read morebike. Pete handled every detail -- from sizing and accessories to coordinating with both the shock and frame manufacturers -- to ensure everything came together perfectly. He kept me updated throughout the process, even calling a few times with progress reports. Absolutely outstanding professional service that went above and beyond. Highly recommended.

Bash Bish Bicycles

4.2

(11 reviews)

Bash Bish Bicycles was fantastic--super friendly and attentive, making sure my bike was the perfect…read morefit.

Passing through the area and wanted to rent bikes for a ride. Sam was AWESOME - super kind and…read moreknowledgable. He helped guide us through some good options for rides and gave so much extra cool information about the area and what it has to offer. Can't wait to come back and will definitely return to rent bikes again to continue exploring!

Plumbums

4.6

(33 reviews)

Showed up on time, charged a fair price, fixed everything that needed to be fixed the first time…read more Great people!

Our first experience with Plumbums was excellent - we had an emergency issue, Jim was able to come…read moreout within an hour or two and get it fixed, and he was on his way. When our pipes froze during the big storm this January (thankfully, without water in them), we decided to hire Plumbums again. That didn't go as well. Quality of work: The fixes Jim suggested (a series of individual junction fixes) seemed reasonable for the repairs needed, but in some cases replacing whole sections would have been more time- and cost-efficient (according to other plumbers we've had in our home who have seen the work done). And we needed four return visits within our first three days living in the house to address issues that had not been resolved or that popped up as soon as we turned systems on. One problem (heat running constantly on our first floor, making the house over 80 degrees in the winter) was unresolved until I researched possible causes myself and communicated that to Jim, who sent out one of his guys to implement the fix. Professionalism: We were frustrated by the lack of care shown toward our property. Jim's guys left plumbing debris (not just the stuff our homeowner's insurance requested, but just straight-up trash), food trash, and drywall dust in our basement and living areas. This means that the first thing we had to do after driving 3,200 miles to move in was clean up after them. Drywall was removed roughly in several locations, and although patching was not included in the estimate, the cuts themselves appeared unnecessarily sloppy (and our new plumber neatly cuts and replaces drywall as a matter of course, leaving the mudding to us, which is fine). Plumbums did work well with our insurance company to get our claim handled, and ultimately we have working plumbing. But our experience wasn't great.

Milner Pest Control

4.8

(24 reviews)

I called Milner Pest Control because I heard mice in my attic. Steve talked me through his strategy…read moreon the phone and explained his process and products work. I was very reassured that he makes sure that pets cannot be harmed. He came out promptly and assessed the mouse exclusion needs for my home so quickly that I couldn't believe I hadn't figured out their entry point myself! He walked through the home, placing pet and child safe baits in strategic locations. He explained how mice move through homes and the damage they can do in clear terms. The price of the inspection and solution was very reasonable. I feel so much better knowing that we are protected for 3-5 years from this one visit! Steve was kind, trust-worthy, and very clearly an expert. I would call him again in a heartbeat if I suspect some other kind of pest trouble. I whole-heartedly recommend Milner Pest Control!

Steve is such a good guy. I called him stressed and anxious about a fly infestation, and he planned…read moreto come over for a free consult. He also gave me a recommendation for what to do in the meantime, which helped a lot. He is honest, caring, and straight to the point, which I appreciate in any business and find is so rare these days. Getting in touch with him was a huge relief. I will definitely be using him for all of our extermination services moving forward!

Quags Dryer Vent Cleaning

(19 reviews)

This was one of the most professional interactions with a home services company that I have ever…read morehad! It was easy to schedule an appointment via text, followed up with regular updates and clear pricing with estimates. On the day of the appointment, I even got a link with updates on the arrival time! Nick was courteous, methodical, and thorough, going far beyond a simple vacuum of the dryer vent. Quags takes apart pieces of the dryer to make sure that there is no lint collecting in undesired places, does a thorough cleaning of the hose and the vent, and looks for any parts that need to be replaced. Payment via credit card was really easy. All in all, I am thrilled to have Nick, as part of the team that helps take care of my home! I would recommend Quags to anyone.

Nick from Quags dryer vent did an excellent job explained to me the high-quality materials he was…read moreusing in the installation. Did an airflow check to ensure proper airflow through the dryer. Cleaned up the worksite and appeared on time and ready to go overall I would recommend this dryer service without reservation.

Engrave Your Gift

4.7

(12 reviews)

Excellent, friendly service from start to finish--quick, professional, and honest. Highly recommend!read more

Ok they were FANTASTIC!! I wanted to engrave my son's graduation gift! A Movado watch, and couldn't…read morefind anywhere that would touch it nor even resize it. This was the quickest, most efficient process I have ever had with a watch and will be back! Thank you!

CT State Mobile Notary

(2 reviews)

We needed some legal paperwork notarized right away that the local notaries wouldn't handle. Mykola…read moredrove across the state on short notice to notarize the documents in our home. Super convenient, easy to book; would recommend to anyone in a pinch.

Mykolaiv was great. Came out quickly, got the job done and was extremely professional. Great value…read morefor the service I received.

Green Woodworking and Restoration

Things to do in Farmington

(4 reviews)

They gave an estimate and honored the price. Were flexible about timing and the repair was done…read morecarefully and professionally.

Colin did an amazing job repairing an antique china cabinet that was improperly dismantled for a…read morecross-country move. The movers removed the feet and bottom wooden piece, without asking, then walked away without putting it back together. Colin came, took the feet and wood, rebuilt the broken feet, removed wood glue from many years past and rebuilt the cabinet. Once the feet were cleaned up and reattached the bottom wood piece, he came back and reattached everything to the china cabinet. It is now more solid than it had been in over fifty years. This piece has been in our family for three generations and I am so thrilled to have it back in its full beauty again. Colin is a thoughtful, meticulous craftsman and I would hire him again in an instant to repair any piece.

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1 review that is not currently recommended

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Sean O.

4 years ago

I sure don't like being cyber bullied by one of your staff online. Is this a typical practice of your employees? Is this how you increase business? Seems like a bad business model to me as I will never set foot I your store as a result. If this is how you deal with people online, I can only imagine the horrors of in person. read more

Central Wheel - bikes - Updated August 2026

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Bicycles East

4.5

(35 reviews)

I was referred to this shop to have an electric bike that needed a new brand of brake installed…read more When I came in they said sorry we have an email circulating from some organization group of dealers saying not to help people with bikes that were sold by Leckric. They said it was because Lectric didn't have insurance and they didn't want to be responsible. I called back the people doing the recall for them and asked questions from their insurance broker (Sedgwick) and they said they do have product liability insurance and they have paid out on and hand full of claims and that is why they have a voluntary caliper recall. They even shared the details of the 3-4 claims entailed, Maybe the woman I spoke with was at store was misinformed but I did get the feeling it was a bit of collusion among local bike shops to not help anyone that didn't buy their bike from them but we're specifically singling out Lectric whom I feel makes a pretty good e-bike. I have 3 of them over 4 years. I support any business to make the decision to refuse service but believe it is a short sighted decision. Don't you think I would share my experience with neighbors and friends in the area. Have you ever heard of a mechanic saying well I didn't sell you the Toyota so I am not going to repair it. OK so here is the good news and hopefully helpful to the others that had gone to the shop and told they are out of luck. Bottom line is I took it to another place in Vernon (Pedal Power) and they did it fast plus a tune up for 99 dollars.. Steve at Pedal Power is wonderful. I even asked him by phone if he was sure he would do it before I got in the car again. He said of course. We do repairs on bicycles and e-bikes. I could understand if they didn't have parts or we're not familiar with the electronics oven specific E bike, but this was just replacing a brake caliper and electric had sent me a brand new namebrand part. I would definitely go to pedal power as they stick by you even if you didn't purchase your bike from them. I will definitely buy anything bike related in the future from them because they see business as a long term relationship. I am sure they would even repair any bikes sold by bicycles East should they go out of business. Isn't that the way it should work? Electricians work on houses they didn't build, plumbers work on plumbing that they did not install, and again I'm all for companies, making a profit. Just decide what dollar value it is worth to do it and let the consumer choose whether or not it's too high or not. The first shop I gave 2 stars because he seemed to feel bad for my situation (Main Street in Glastonbury) but this place - Bicycle East - seem to feel vindicated that they would not do it.. Very Short sighted .. so that is why 1 star. I will save you from even having to search.. Go to this place https://www.pedalpowerct.com/ (Vernon Location) near Reins Deli and you can grab a sandwich and or visit Costco who is nearby while you wait.

Great shop all around. I've been a customer for over ten years. The owners are good people, their…read moremechanic Nate is knowledgeable, skilled and a really nice guy. The vibe in the shop is not hard sell, they are open and honest and make good suggestions. They do rides out of the shop, some clinics, indoor rides and stuff during the off season too so you know they are into the community. String recommend.

Benidorm Bikes & Snowboards

3.8

(29 reviews)

Renaissance Cyclery

3.9

(14 reviews)

The guy here has a nasty old man attitude. Went to pick up cables and I hand the card to him to pay…read moreand he tosses it on the counter including the receipt to give it back.

can work on customer service. came off even rude in the conversation with just asking a simple…read morequestion.

Brumells Cycling & Fitness

(3 reviews)

Brumell's Cycling & Fitness--best bike shop, tune-up and one-stop shop in the county! Randy is…read moreexceedingly knowledgeable, efficient and timely. Transformed my troubled hybrid--into an exceptional and safe ride. Did the same for my daughter's hybrid. Great service!

Randy saved the day. My friend & I drove up to Torrington to do a 75 mile ride through Litchfield…read moreCounty only to find out my tubeless tire was leaking air. I quickly searched online for a bike shop & found Brumells Cycling's phone number. Within 10 minutes, I was in Brumells and Randy was fixing my bike. Nicest guy! He even offered to come out & pick us up if we encountered any other issues.....a private SAG. Luckily, there were no issues and we had a great ride. Thank you Randy!

Bikers Edge 2

4.3

(6 reviews)

Order the bike online for my son as he is a nearby boarding school. The staff is very friendly and…read morecould deliver the bike fully assembled to school. Great service and product!

I have used Bikers Edge for the last ten years. The guys have always been knowledgeable and…read morehelpful. Today, Dave helped me problem solve an issue I was having with a rear wheel I tried to rebuild. Instead of saying just leave it and I'll do it He tried to fix my problem, told me how to fix and then gave me the option to have him fix it. I did the simple fix. Brought it back and he fine tuned my work. I am, as always, impressed and thankful when a professional takes the time to help rather than just move to the next customer. I highly recommend this shop and its staff.

Cofiell's Sport & Power Equipment

3.7

(7 reviews)

Great service department! Did excellent repair on my old Simplicity Coronet 13/30, & charged…read morereasonable labor. Planning to buy another simplicity model just so I can stay with the service here. On the other hand, my experience with the John Deere dealer, United Ag? was horrible, two sales rep. did showing & never provided quote despite their promise.

Do not buy from this place! Very unprofessional!…read moreI am a repeat customer From Palmer, MA. I bought a Scag mower for $2,400+ Only 3 weeks ago, which I paid over the phone and picked it up as I am an hour away. When I bought the Scag on 08/01 I was talking to the owner about a Honda 7000 generator. Well a Possible storm tomorrow so I called to pay over the phone today 08/21 and the lady that answered the phone acted the the world was coming to an end tomorrow. She said to me. " No orders over the Phone today" I said I am a repeat customer, she then said "Sir we have a line of customers out the door" I asked if I could talk to the owner and she would not let me?? Called 2 other places, one in Northampton and one in Granby and both had many of the Honda 7000 Generators in stock, I bought 2 from the dealer in Granby (SEE PICTURES) and told them the story and they thought that it was ridiculous. Cofiell's lost my business for ever, I have a lot of friends and family that I will tell this Story to!!

Olympia Sports

3.5

(4 reviews)

Didn't know this place was so close to me. It's hard to find cleats for little kids. The guys…read morewere all nice and extremely helpful. They did have a limited stock but my daughter still had two different shoes to try out. Even though her favorite color is pink and it's hard rationalizing with a 6-year-old that comfort is better over color I made her try them both on and she actually chose the blue ones because they were more comfortable. Would definitely come here again.

Good deal going on this weekend for Memorial Day. Most of the running shoes they have are specific…read morebrands and more of a specific style, namely the minimalistic, lighter shoes. This type probably works for many people, though I personally need a more robust shoe and need to go elsewhere. I wasn't particularly impressed by the help we received today. We had to stumble through figuring out the best size and explicitly ask for advice on which shoe to pick. Maybe I am nostalgic for the olden days, where I'd get lots of attention in a brick-and-mortar shoe store. I guess if you're ok figuring out some things for yourself, the selection here is good and worth checking out. The store includes coolers, backpacks, helmets, water bottles, field hockey sticks, and lots of apparel.

Metacomet Tours

(10 reviews)

This is a family run business , and the family is very friendly ! The dad , Jack is awesome ! We…read morehave been going the last few years , and it's been a pleasure getting to know them. He is very informative and personable . You park in back of BARTS , and get a ride up the river . Cannot beat the price ! You pay one price and get a kayak for the entire day ! We went today and what a treat ! We were able to see SEVERAL bald eagles , and two guarding a nest ! This is a good river for first timers , the water is never too deep to feel unsafe . It takes about 3-4 hours to get back down the river to BARTS depending on your level of kayaking . There are several little water ways you can turn into and explore ! We've seen all kinds of wild life . The bird sounds and sightings are incredible . Highly Recommend for a relaxing day on the river and supporting a small family business !

Honestly these guys are great. We've booked with them several times. Reasonable price and so very…read morenice. They recently saved my Sunday with my boyfriend. Thank you guys! We had a great day out there. Appreciate you!

Fazio Shoe Repair & Retail