Had a professional bike fitting for my Trek Domane. Danielle very thorough & professional. While most was OK, my stock handlebars were too wide and stem facing downward left me in a more stressed state. Now after replacing and with minor readjustment, I am now much more comfortable - less stress on lower back, shoulders & wrists/hands. Also smaller turning radius makes it easier to handle. Special thanks to Danielle, as well as Gary, Bill & Paul for their support & exemplary service over the years! read more

We were looking for wide indoor cycling shoes for our Peloton and when we kept striking out online, we figured we would check out Pedal Power. As soon as we walked in, a staff member asked us how they could help and connected us with their co-worker who was "an expert in cycling shoes." She gave us two options, explained the difference between the two and detailed which shoe she thought each of us would prefer based on what we told her. She even explained the science behind what happens to our feet when we're cycling and that we would probably benefit from going a size up. We ended up walking out with shoes that 50% off and they feel FANTASTIC! We had her undivided attention for about 20 minutes. It was truly a wonderful experience, couldn't have asked for better customer service. I'm so happy we went in! read more

Pedal Power - Bikes Near Me - Middletown, Connecticut

Got my Specialized bike fixed today. The bike stopped charging and I had to have it serviced. They replaced the switch that broke and got me up and running. Guy knows what he is doing read more

I thought i was in dire need of a new high performance hybrid fitness bike. I stopped in at the Middletown Pedal Power for a scheduled test ride of a few different bikes. I tested a few and had a great conversation with one of the owners, Gary. After an in depth conversation on my needs he convinced me to make a small modification to my current equipment (Cannondale Quick), rather than spend a considerable sum on a new bike. I thought that was very honest. I was very pleased with the outcome and feel like I have a new bike. Gary and his time are awesome! Thanks!!! -Sal read more

Love the honest and competent service you always get at PP. I am an avid road cyclist and take both of my bikes there for service. Just got my Specialized Aethos back from its annual tuneup. The difference "before and after" is amazing! Thanks,Tim, for your excellent work! Shout out to Alyssa, at the counter, who is always so patient and helpful. I wouldn't go anywhere else for anything cycling related. read more

It's good to have a bike shop like this near your house, and these days it seems bike shops are going away much like record shops. These guys have a big sales floor full of new and used bikes, a massive workshop in the back, and a big stockroom full of more bikes. The staff here has always been helpful and friendly when i was shopping for a new bike or looking for parts to tune up an old one. They let me test ride and compare a few different bikes and never made me feel rushed or pressured into buying something on the spot. The things I was looking at were pretty reasonably priced - maybe you can get it for a little less on the internet and wait 5 days and pay shipping, but I prefer to shop local and not wait for days. One thing I have come to realize is that there are a lot of different bike manufacturers, and not every company is carried at every bike shop - so to compare the bikes here to another shop isn't so easy to do because most shops carry different product lines. They seemed to have a lot of Trek, Gary Fisher, Felt and Raleigh here. If you are looking for a brand like Cannondale, Schwinn or Marin you will have to go elsewhere. read more

Pedal Power - Bikes Near Me - Middletown, Connecticut

So very happy with the competent, professional, and personal service that I receive at Pedal Power. Quality products and expert knowledgeable maintenance service! Highly recommend for all cycling needs. So thankful to have found this bike shop and Bill and Gary and all their friendly staff over 20 years ago. I think I've now purchased at least 2 mountain bikes, 2 gravel bikes, and 4 road bikes from them over the years - and never had a bad experience! read more

I bought bicycle during the height of COVID. I was a newbie, had no idea what I was doing or what I wanted. Matt talked to me on the phone for an hour helping me pick out the right bike because customers weren't allowed in the store. Paul spent ages with me looking at accessories and showing me how things worked. Kendra has shared stories about touring that have inspired me. They've fixed, tuned, and equipped my bike, which in the last two months has become my most cherished possession, and literally the thing that has gotten me through the pandemic. In September I'm planning a solo tour from Maine to Connecticut to celebrate a number of changes and milestones in my life. Without Pedal Power, none of this would be possible. I credit them with not only my new hobby, but a happiness I never imagined in my life. Thank you Pedal Power Middletown and all you awesome, welcoming and helpful people. You're the best! read more

Pedal Power - Bikes Near Me - Middletown, Connecticut

I was in the area for a work trip and wanted to stop at a local bike shop to look around. So glad I stopped there. I spoke with Gary and another fellow for nearly an hour. I looked at a new bike I have been eyeballing. The price was spot on to what it should be. We talked about old bikes...they have great retro bikes on display around the shop. The Middletown Pedal Power is a great bike shop that should be checked out by all bike enthusiasts. read more

What a cool bike shop! I am visiting from out of town and broke something needed to be fixed by a pro. I called they shop 5 minutes before closing but dropped the call. Jim was kind enough to call me back after hours to discuss my issue. I went in the next day and not only did they make a custom part for me they squeezed me in to their work schedule and got it done 24 hours faster than they had promised. Everyone was super friendly. All in all a fantastic customer experience. P.S. They're well stoked with everything you may need too. read more

Just upgraded my bike from the Middletown location. They easily spent three hours with me going over what type of riding I would be doing, frequency, and intensity. No pressure sales here at all! They brought bikes in from other locations for me to test and when I made the decision for what bike I wanted they mounted accessories the same day! I have no problem recommending the Middletown location for all your cycling needs. I really can't thing of a single poor aspect of the purchase experiance. read more

Pedal Power - Show Room - Bikes Near Me - Middletown, Connecticut

I don't usually write reviews online but these guys were so great that I can't resist! The staff are super helpful, the selection of bikes and gear is great, the prices are fair, and the overall vibe of the shop is friendly and fun. I was looking for a new mountain bike, having ridden my poor little Giant Boulder for the past 12 years. It was quite a big purchase for me, and I felt out of my comfort zone figuring out which bike would be good for me. The staff (esp Alyssa and Katrin) were really helpful in talking me through the options and my test ride. Even in the midst of the hectic virus situation, everyone I talked to were friendly and attentive. Furthermore, I had an issue with my payment method, which they took the time to resolve, even though it was a hassle for them. It was quite stressful at the time, and I'm really grateful to Alyssa and the owner for figuring it out. Now I have a gorgeous Salsa Timberjack! I'm looking forward to bringing my bike here for tune-ups and would definitely recommend this shop. read more

I also don't write many reviews, but I am compelled to add my high praise for Pedal Power in Middletown. George could not have been more kind and welcoming. He stayed late to help get my new freshman set up with a VERY reasonably priced used bike that was in great condition. Every staff person was very kind. Pedal Power also has a winter AND summer storage program for a fee. read more

They do a fine job. The crew is not the friendliest though and that is why they get 3 stars from me. Lots of attitude fills this establishment. read more

I have been going to pedal power for over 20yrs and they still present the same excellent service and quality of bikes / equipment to this day!! I still use them and I live in Newington! I've bought new and used bikes from them as well as just went in to ask advice about my bike...and they gave me honest answers, not answers so they could make a sale! LOVE Pedal Power and would highly recommend using them. read more

I own two Giant Iguana mountain bicycles that needed routine maintenance (it's been 10 years with no maintenance whatsoever). We are going on vacation in 2 weeks and would like the maintenance done before we leave, since we are bringing the bikes with us. I contacted Pedal Power based upon the many good reviews here (ignoring the few bad reviews because some people just like to complain). The person answering the phone told me, "No problem! Bring them in ASAP and we'll have them ready for vacation!" She even went over the various maintenance packages they have available, as well as the prices. I immediately brought in the bikes and was greeted by Gary (one of the owners) and Spencer (a mechanic). I explained what I needed and they both thanked me for thinking ahead and bringing them in 2 weeks prior to our vacation (since they are extremely busy). Spencer went over the bikes with me and I explained what I needed done. He said he'd go through the bikes top to bottom and fix / adjust anything that needed adjustment. He gave me a quote that was "the maximum" it would cost and told me it would most likely be less. He also arranged it so I'd have my bikes back a few days before vacation, so I could try them out for a few days. He said he'd text me when they were done. I received a text from them 4 days EARLIER than he quoted, stating the bikes were done! Went to pick them up and as he stated, the price was lower than quoted. Took the bikes home and they ride like a dream now. I must say it was a pleasure to work with Pedal Power, from the instant I walked in to when I picked up the bikes. Every single person that assisted me was very friendly, courteous and professional. I will definitely bring my bikes back to them again when they are in need of maintenance. I also purchased a bike rack from them to fit our Honda CRV. They came out into the parking lot and set the entire thing up for me, showing me exactly how to do it, which was nice. And... they did a quick bike fitting for both of us on our bikes so that we were in the best and most comfortable posture possible. All in all, it was a great experience! Thanks guys! read more

This is one of the best bike shops in Connecticut. If you look across the web you'll see a large amount of feedback to help you be your guide, with plenty of anecdotal stories. The vast majority of feedback is positive. I won't share another story, but I think their strength comes from a few areas. I should also note that my review is for all Pedal Power shops, though Middletown is the shop I mostly go do, and am most familiar with. First, they have three shops in the state, and a warehouse. So if you don't see a bike in the shop, ask them. Even if you don't want to go to another location, they can get it to you usually the next day at your shop. If you like a specific bike of a brand they carry but they don't have it in stock, they can often get you one in days. Next, Pedal Power has a reputation of treating it's employees well. I don't know the details, but believe they offer perks like a 401k, and had health insurance for all employees before the ACA required it. This is pretty socially responsible for being a small business with a few dozen employees. This enlightened self-interest has created low turnover in the shops, which translates to a more knowledgeable and motivated staff, which means better customer service overall. Where as in many other shops, if you get the owner you get great customer service, if you get a regular staff member, it's hit and miss. Another nice advantage is that Pedal Power sponsors weekly group rides for riders of all levels. Both on the road, and mountain bikes. They also sponsor bike demo rides at various times of the year. This is a great way to both test ride bikes, and meet other riders of your ability. Some other bike shops do as well, but I don't think any do as many as Pedal Power. It should be stated that I don't only shop at Pedal Power. There are brands and items they don't carry for example. And due to fairly dense population and favorable riding roads and trails, there are a lot of riders, and thus a lot of good bike shops in the region. I've been to a few shops that probably equal Pedal Power. Suburban Bike, Bicycles East, Cheshire, The Devil's Gear, and if you're willing to go out of state, you'll find several in Mass and NY. There's probably more I haven't been to as well that are good shops. That's the great thing about competition in business. Pop in a few times, ask some questions, see what shop fits your vibe. I'm just speculating for the majority of people, Pedal Power is going to be at or near the top of their list, like it is mine. read more

In these difficult times, I just wanted to give a huge shout out to Kendra from Pedal Power. We traveled all over the shoreline trying to find an adult small bike that still had fun kid colors last month (my 8 y.o. girl is tall and wanted black and hot pink - btw, did you know there's been a bike shortage since last Spring?). After being told "come back and check with us later" I drove to my hometown, Middletown, where PP took down my info and called me when some possible options came in. We got the call Friday to come in Saturday. Now here's where the big shout out comes. When we arrived yesterday, my little "liked" the option but didn't "love it". After hearing my daughter's wishes, Kendra went above and beyond. Instead of a "check back later" she came up with solutions - tricking out a plain black bike with all sorts of fun hot pink accessories so my girl could celebrate her bike as a kid. She has been riding non-stop in this cold weather yesterday and today. Thank you Kendra for getting this kid outside and smiling - even in this cold weather!! We will definitely be traveling the extra 30 min to Middletown for our other 3 kids. Thank you! Thank you! Thank you!! read more

This place is awesome. I bought our first bikes here in 2016. The owners and employees are very knowledgeable and helpful. The customer service is as good as it gets. It starts at the sale and all the follow up is fantastic. When you bring your bikes in for a tune up or to get checked out, they do it right in front of you and give you a full explaination of what is needed. There will not be any surprises when you pick it up. I had an issue with a very expensive accessory I bought five years ago and one of the owners was able to secure a replacement for me from the manufacturer at zero cost to me. That right there is customer dedication at it's highest level. I know very serious bikers that go there as well and they completely praise them. I would recommend Pedal Power to anyone without hesitation. read more

I was looking for tires for my friend's mountain bike. The shop grom came out to help me and I asked for Kenda Nevegals, one of the most popular tires made because of its great grip and versatility. Now I came by in wintertime, when stock levels are low, so I wasn't expecting much. But the kid was like, "Never heard of it". I couldn't help myself when I pointed out he is standing next to a bike with Nevegals! Like I said, it is a popular tire so half the mountain bikes in the shop had them. Bwhahaha! read more

Exceptional customer service and attention from the sales staff. Our salesperson Paul helped us find the right bike, and he never made us feel pressured or rushed. We are incredibly happy with our purchase and we will definitely be buying our next bike there! read more

Decided to purchase a road bike after not having one for 20+ years (only had a MTN bike). I visited both the Essex and Middletown locations and test rode bikes at both. I tried about 6 bikes over 2 different visits and both times had a ton of support from the staff with regards to sizing and components. I ended up with a bike I love (Trek Emonda) and just had my first ride which was sweet. Everyone who helped me with the bike, shoes, bib, helmet, wahoo, etc.. was totally helpful and friendly. I definitely recommend this business, they all love what they do and they care about their customers and it shows. Cheers! read more

I brought my bike in a couple of months ago and they completely destroyed my bike's wheel alignment. It is now unridable and it will never ride the same way again, even if i get it completely overhauled. When I complained at the time they completely ignored me and rushed me out the door. This store is entirely too aware it is the only bike shop in town. They also chipped the right hand side of my frame in two places. Judging from the dents I would guess it was from a drop. Once again- ZERO ACCOUNTABILITY. They denied the entire thing and essentially told me to shut up and get out. I am frankly disgusted by the this company's refusal to accept responsibility for its mistakes. I am not the only other person this has happened to- 2 of my colleagues have also had their bikes damaged by these people. Do not trust this business, THEY WILL BREAK YOUR BIKE. read more

this shop is great! probably the best all around bike shop ive ever been inside! huge selection of completes & parts and a hard working friendly staff. I've never gone inside this shop and the first time i did i had at least 3 offers to be helped. if you do take any one of the staff up on the offer get ready for an education! Everyone there is passionate about bikes and they even have a local Pro rider as part of the floor staff! They will spend as much time as needed for you to leave the shop confident that A) what you bought was a great decision or B) when you go to the next place to shop around you'll be wishing you were back at Pedal Power! it's hard for me to want to go to a bike shop because i do know how to work on my own stuff and i'm very picky about what parts i ride. I've actually brought one of my bikes to the shop, gave them a budget, waited for them to finish the assembly and couldn't have been happier. read more

I brought 2 bikes here to get them repaired. Both of them were in extreme disrepair, and these guys made them as good as new. I also bought a bike for my daughter here, and I have found their prices to be reasonable. I have found that all of the people that work here are extremely friendly and will go out of their way to help. I'm not a big bike rider, and I know that some "riders" can be a bit obnoxious to deal with if you're do not ride a lot...but I found these guys to be really helpful even in helping me with my old, cheap, beat-up bikes. There was a small issue with the repairs on one of the seats on the bike, but the important thing was that these guys made it right. I talked with the manager, and he clearly understands that "the customer is always right." He also offered for me to bring my bikes in anytime if they do not seem to be riding right. Great bike shop...friendly people. They are my bike shop of choice. read more

Great place to do business with. I have purchased many items, including a bicycle, tools and parts all with their advice. I was advised well by their staff. read more

If I could, I would rate 3.5 stars. Be sure to check out upstairs if you are at all into bikes, they have some lugged italian beauties hiding up there with terrifying pricetags. This is a bike shop focused on Speedo racers and college kids -- while they do carry some of the standard fixed-gear offerings from FELT, Raleigh, etc. and have a small BMX section, these areas are not nearly as choice-laden as in some other shops. Good collection of general bike accessories, gloves, lights, fenders, patches, etc. They even carry Chrome messenger bags, which is surprising. All in all, I'm really really glad to have this in Middletown. That said, the service department can be hit-or-miss. There are some extremely competent people who will go out of their way to make sure all the work they do is perfect, and then there are some people that, frankly, might not tighten all the hex-bolts all the way all the time.... which can be dangerous. If you're having a bike put together from scratch by them, be sure to give it a once over, check for any loose components, preferably in the parking lot right out the back door. Definitely check this place before you drive out of your way, it probably has something you need. read more

These guys rock. I brought my bike in for a derailleur adjustment and tuneup while I was going to be out of town on vacation. They called me when promised with a status and it was ready on schedule when I got back. Cost was reasonable (~100 for parts and labor, including a severed cable that had to be replaced). The work was outstanding - the bike was returned very clean and now shifts better than ever. I'll be back. Thanks Spencer! read more

Was a customer until today , pricing on parts is very high compared to many other bike retail shops , labor is astronomical. Very unhappy with the service I received and the insane pricing . I was treated with a snobby attitude bye the technician. I would highly recommend watching YouTube as I have now learned and doing your work yourself . No one appreciates there ride more than the owner of the bike you will always put more care into it than a paid technician will ever . I will never do business with again . Beware check prices online before ordering in store . read more

Every staff person we dealt with in the Vernon shop was so knowledgeable and friendly. Drove down 60 miles because they were only ones who carried what I was looking for. I would use them for everything if I lived closer. Great experience! read more

I decided to purchase my first "real" bike at the Middletown location after having a cheap one for the past 20 years. All of the staff were very patient and courteous with my lack of knowledge (I'd been worried that I'd feel dumb going into a place frequented by so many cyclists, but that was not at all the case). I've been back for my first bike checkup and feel very much at home there. The whole crew has been great and I'd highly recommend them for beginners and avid cyclists alike. read more

I caught the bike riding bug while with friends on vacation in January. Upon my return to Connecticut, I researched bike shops and found my way to Pedal Power in Middletown. Katie was super helpful on my first visit. From the start, I felt like her goal was to get me on a bike that was right for me. She asked good questions about use, purpose, lifestyle, and goals. Then she used that information to show me some options. One week later when I returned to try out more bikes, Bill walked me through to my final purchase. Everyone was patient. They allowed me to ask a bunch of questions, test rode a few bikes and two hours later I was driving home with my new bike. Bill even helped me pick out a trainer to use for the winter months. While I was waiting on my bike to be ready to take home, the young man (sorry forgot his name) helped me look for trails at local state parks where I could take my type of bike. All in all, for a novice, this bike shop, more specifically the friendly and helpful people, made it easy for me to start my new hobby of bike riding. Thanks Pedal Power! read more

Awesome place. Came in for something small, the staff ended up working on my bike for free. Will definitely be doing all my bike business with them. read more

I was visiting friends for the weekend and brought my new folding bike with me (never used before). I thought my friends had a pump for the tires, but they didn't, so I walked down to Pedal Power hoping to use theirs. Not only were they super nice and let me use their pump, they noticed that I hadn't correctly assembled my bike and helped me out with getting the headset correct, which prevented potential damage to my new bike. Then they helped me with some route options for my ride. I am always cautious walking into a new to me shop. No worries here! This is a high quality shop, with knowledgeable and super friendly staff. read more

The staff in Middletown always go out of their way to make sure you are happy. Spencer and the crew in the service department are top notch!

Been going there for years and it's a beautiful shop with great service. Now if you drop your bike off for repairs you get an automatic text when it is done ready for pick up. Just another small but great thing they do. read more

My experience buying a new bike at Pedal Power was geat. The staff there are real knowledgeable and they make bike shopping fun without any pressure. I want to thank Katie for helping me pick out my awsome new road bike and thank you to Gary for doing a bike fit and ordering me the right size bike that I feel comfortable with. I also want to thank Paul for doing a great job putting it together and sending me an email/text when he completed it. read more

Great service and no pressure. Helped me with making the right decision for me by providing me with honest answers to my questions and giving me solid advise. Will definitely be back! read more